Ford Escape Complaints

29,499 consumer complaints on file.

#10302121January 24, 2010
VEHICLE SPEED CONTROL
MY 2005 FORD ESCAPE'S GAS PEDAL IS STICKING. I WILL BE SITTING AT AN INTERSECTION, AND SUDDENLY WHEN PRESSING THE GAS PEDAL IT WILL NOT ACCELERATE. IT IS AS IF THERE IS A BRICK UNDER THE PEDAL AND IT'S COMPLETELY STUCK. THIS HAS HAPPENED AT NUMEROUS TIMES WHEN ATTEMPTING TO DRIVE FORWARD INTO AN INTERSECTION OR WHEN PULLING OUT INTO TRAFFIC, AND HAS ALMOST CAUSED A SEVERE ACCIDENT. THERE HAVE BEEN NUMEROUS REPORTS OF THIS HAPPENING TO FORD ESCAPES, SO PLEASE INVESTIGATE FURTHER BEFORE THERE ARE ANY ADDITIONAL INJURIES OR DEATHS. THERE NEEDS TO BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302043January 23, 2010
TIRES, EQUIPMENT
I GOT A FLAT TIRE ON THE REAR RIGHT SIDE OF A RENTED 2010 FORD ESCAPE. THE ENCLOSED JACK IS UNABLE TO RAISE THE VEHICLE HIGH ENOUGH TO ALLOW REMOVAL OF THE FLAT TIRE AND INSTALLATION OF THE SPARE TIRE. THIS WAS THE CASE EVEN AFTER I PLACED THE JACK ON A 2 INCH BOARD TO PROP IT UP. I WAS FORTUNATE TO BE WITHIN PHONE CONTACT OF A AAA SERVICE STATION SO THAT THE TIRES COULD BE EXCHANGED USING A LARGE PROFESSIONAL JACK. THIS COULD HAVE BEEN A SERIOUS ISSUE ON A COUNTRY ROAD IN THE MIDDLE OF THE WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301823January 22, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2007 FORD ESCAPE-ACCELERATOR STICKS, WAS WONDERING IF THIS HAS ANY RELATION TO THE RECENT TOYOTA RECALLS. MY FORD ACCELERATOR STICKS ALMOST DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301975January 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2008 FORD ESCAPE WAS SITTING AT A STOP LIGHT AND WHEN I STARTED TO GO FORWARD IT JUST ROLLED BACK AND THEN LUNGED FORWARD BARLEY MISSING THE CAR IN FRONT OF ME. I FINALLY NOTICED A LEAK COMING FROM THE FROM END OF THE CAR TOOK IT TO FORD AND THEY SAID IT WAS A COMMON PROBLEM THERE ARE 100S OF PEOPLE WITH THE SAME PROB FORD REFUSES TO FIX THE ISSUE SAYING IT WASN'T COVERED AFTER 36K THERE SHOULD BE A RECALL FORD SHOULD OWN UP TO THERE POOR WORKMANSHIP TOO MANY PEOPLE WITH SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300478January 20, 2010
ENGINE AND ENGINE COOLING
MY 2006 FORD ESCAPE HYBRID CAUGHT FIRE IN THE MIDDLE OF THE NIGHT 8 HOURS AFTER THE CAR WAS LAST USED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10300337January 19, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE GAS PEDAL STICKS WHEN ITS COLD OUT, FIRST I THOUGHT THERE WAS WATER FROZEN AFTER MY FEET WAS WET FROM THE SNOW. SECOND I THOUGHT THE HEAT FROM THE HEATER DRIED OUT THE MOVEMENT OF THE GAS PEDAL. SO I SPRAYED WD40 ON IT DIDN'T HELP, NEXT THOUGHT IT WAS THE CABLE OUT IN THE ENGINE, I SPRAYED THE CABLE AND LINKAGE DIDN'T HELP. FINALLY IT WARMED UP AND THE STICKING OF THE GAS PEDAL WENT AWAY (2008) NOW IN 2009 THE SAME THING AFTER THE CAR WARMS UP ITS OK, NOT SURE IF SOMETHING IS BINDING OR WHAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300139January 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION/ A/C COOLER IS BAD (PER THE MY LOCAL FORD DEALER) AND LEAKING TRANSMISSION FLUID AT A RAPID RATE WHICH COULD CAUSE TRANSMISSION FAILURE. MY WIFE AND KIDS TRAVEL IN THIS VEHICLE AND DO NOT WANT TO THEM TO BE INJURED OR WORST, KILLED BECAUSE FORD WANT OWN UP AND REPLACE THIS PART. THE COOLER HAS TRANSMISSION FLUID RUNNING THRU IT AND IT KEEPS THE TRANSMISSION FROM OVERHEATING AND FAILING, SO IT IS PART OF THE TRANSMISSION AND FORD NEEDS TO REPLACE IT FREE OF CHARGE. MY VEHICLE ONLY HAS 44,500 MILES ON IT; THIS IS WAY TO SOON TO HAVE A TRANSMISSION PROBLEM, UNLESS IT HAS HAD ABUSE, WHICH IT HASN'T. MY LOCAL FORD DEALER WANTS $ 800.00 TO FIX THE PROBLEM AND I AM NOT PAYING IT. I AM GOING TO KEEP THE FLUID TOPPED OFF UNTIL THEY RECALL IT. IT'S IS NOT RIGHT TO HAVE THIS MANY COMPLAINTS AND NOT DO SOMETHING ABOUT THE PROBLEM. UNFORTUNATELY IT WILL PROBABLY TAKE SOMEONE GETTING KILLED BEFORE ANYTHING IS DONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300056January 17, 2010
ELECTRICAL SYSTEM
I OWN A 2006 ESCAPE. SINCE THE SUMMER OF 2009, THE SUNROOF SEEMS TO OPEN 'AT WILL'. I CLOSE IT WITH DIFFICULTY (THE REAR PART WILL NOT CLOSE COMPLETELY; IF IT DOES THE FRONT PART IS AJAR. WHEN IT DOES CLOSE COMPLETELY, IT EVENTUALLY OPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300015January 16, 2010
VISIBILITY:REAR WINDOW WIPER/WASHER, VISIBILITY
JUST AS I PARKED MY 2003 FORD ESCAPE IN MY DRIVEWAY, I HEARD A HUGE CRASHING SOUND. THE BACK WINDOW HAD EXPLODED. I CALLED FORD COMPANY OF CANADA. WHILE, ACKNOWLEDGING THAT IT WAS A DEFECT AND A RECURRING PROBLEM, THEY WOULD NOT COVER THE COST OF REPAIR ($360) SINCE THE VEHICLE WAS OUT OF WARRANTY. THE MAN WHO FIXED THE WINDSHIELD TOLD ME THAT THE BACK WINDOW EXPLODING HAS BEEN AN ONGOING ISSUE WITH THE FORD ESCAPE--- MORE THAN ANY OTHER CAR/TRUCK/SUV ON THE ROAD TODAY. WHY HASN'T THERE BEEN A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299662January 13, 2010
AIR BAGS:SIDE/WINDOW, ELECTRONIC STABILITY CONTROL (ESC)
WE WERE STAYING AT A HOTEL AT THE INNER HARBOR IN BALTIMORE MARYLAND. WE PULLED INTO THE ENTRY WAY OF THE HOTEL. WE GOT OUT OF VEHICLE AND WERE GOING TO HAVE IT VALET PARKED FOR THE EVENING. BEFORE THE DRIVER COULD GET MORE THAN 7 FEET FROM WHERE WE WERE STANDING THE SIDE CURTAIN AIRBAGS DEPLOYED. THE DRIVER DID NOT HIT ANYTHING, DID NOT JUMP A CURB, OR DO ANYTHING THAT SHOULD HAVE CAUSED THE AIRBAGS TO DEPLOY. WE HAD TO HAVE THE ESCAPE TOWED TO A DEALER IN BALTIMORE MARYLAND. THE DEALER STATED THAT ALTHOUGH NO DAMAGE WAS NOTED ANYWHERE ON THE SUV, FORD WOULD NOT WARRANTY THE REPAIRS AS THERE WAS SOME SORT OF IMPACT DATA IN THE COMPUTER. WE THEN WENT THROUGH OUR INSURANCE CARRIER, THEY SENT OUT AN ADJUSTER. THE ADJUSTER FOR STATE FARM ALONG WITH 2 FORD MECHANICS SEARCHED THE SUV TOP TO BOTTOM, FRONT TO BACK AND COULD NOT FIND ANY REASON OR VISIBLE DAMAGE THAT WOULD CAUSE THE AIRBAGS TO DEPLOY. SO STATE FARM IS NOT GOING TO COVER THE REPAIRS, AND UPON FURTHER CONVERSATIONS WITH FORD MOTORS, THEY STATE THAT THEY WOULD NOT COVER THE REPAIRS AND THERE WAS NO WAY TO APPEAL THEIR DECISION. I AM FILING A FORMAL COMPLAINT WITH YOU TODAY AS I FEEL THIS COULD HAVE BEEN A CATASTROPHIC ACCIDENT IF IT WERE TO OCCUR JUST 10 MINS EARLIER WHILE DRIVE 60 MPH ON INTERSTATE I 95. PLEASE NOTE THAT THE VEHICLE ONLY HAS 1128 MILES ON IT AT THE TIME OF THE INCIDENT. SHOULD YOU REQUIRE ADDITIONAL INFORMATION, I HAVE WRITTEN STATEMENTS FROM THE VALET DRIVE AT THE HOTEL, A STATEMENT FROM THE STATE FARM ADJUSTER STATING NO DAMAGE, PICTURES SHOWING SO DAMAGE, THE HOTLINE REQUEST DATA THE MASTER MECHANICS SENT TO FORD WITH THE DTC CODES. THANK YOU IN ADVANCE FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299076January 12, 2010
SERVICE BRAKES, HYDRAULIC
WE OWN A 2006 FORD ESCAPE HYBRID 4WD. IT HAS APPROX. 56,000 MILES ON IT. THE ABS SYSTEM FAILED ON IT IN DEC. THE FORD DEALERSHIP IN OUR AREA CAME BACK WITH AN ESTIMATE OF $6000 FOR REPAIR SECONDARY TO A FAILURE IN THE HYDRAULIC CONTROL UNIT COMPUTER WHICH CONTROLS THE ABS SYSTEM. THE PART ITSELF IS $4300. WE CONTACTED FORD WHOSE RESPONSE WAS THAT WE SHOULD HAVE BOUGHT THE EXTENDED WARRANTY. THE DEALER THEN CONTACTED FORD DIRECTLY AND FORD AGREED TO TAKE $1000 OFF THE PART COST WHICH BROUGHT OUR REPAIR DOWN TO $5000. OUR NON-FORD MECHANIC WAS ABLE TO PURCHASE A USED PART FOR $350, INSTALL IT THEN TAKE IT TO FORD TO REFLASH THE COMPUTER COMPONENTS. FORD CAME BACK TO US AFTER ABOUT A WEEK AND SAID THEY COULD NOT REFLASH THE SYSTEM BECAUSE THOSE COMPONENTS COULD ONLY BE PROGRAMMED ONCE ON THE INITIAL BUILD. WE WOULD BE FORCED TO PURCHASE A NEW PART FROM FORD WHO THEN ARE ALSO THE ONLY ONES WHO POSSESS THE SOFTWARE TO GET THE VEHICLES WORKING AGAIN. I LOOKED ONLINE AND WOULD BE ABLE TO PURCHASE THE PART FOR $2300 BUT COULD ONLY HAVE A FORD DEALER DO THE REMAINDER OF THE WORK TO GET THE COMPUTER SYSTEM TO WORK. NOT SURE IF ANY FORD DEALERSHIP WOULD ALLOW US TO BRING IN OUR OWN PART WE PURCHASED OFF THE INTERNET IF WE WERE TO PURCHASE THE CHEAPER PART. IN ADDITION, IT TURNS OUT FORD IS REQUIRING PARTS DEALERS TO RETURN THE USED PART TO FORD AFTER PURCHASING THE NEW PART. FORD THEN REMANUFACTURES THE PART (WHICH THEY GOT FOR FREE FROM THE CONSUMER) AND RESELLS IT AS A NEW PART FOR $4300 TO SOME OTHER UNSUSPECTING HYBRID OWNER. SINCE OUR CAR IS UNDRIVEABLE WITHOUT THE REPAIR, IT FEELS LIKE FORD IS GROSSLY TAKING ADVANTAGE OF THE CIRCUMSTANCES IN SITUATIONS SUCH AS THESE TO UNFAIRLY GOUGE THEIR CUSTOMERS. PART # 7M6Z2C286B. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299521January 12, 2010
ENGINE AND ENGINE COOLING:ENGINE
2001 FORD ESCAPE - SPARK PLAG EJECTION BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298998January 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
LEAKING TRANSAXLE FLUID FROM CONDENSER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298922January 10, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MY SISTER'S MAZDA TRIBUTE & MY FORD ESCAPE ARE THE SAME VEHICLE AND BOTH HAVE HAD THE DRIVER'S SIDE HEADLIGHT PLUG MELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298938January 10, 2010
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2007 FORD ESCAPE - GAS PEDAL CAME UNDONE - LOCAL FORD DEALERSHIP CHECKED IT OUT AND SAID NO PROBLEM. 6 MONTHS LATER SAME THING AND THEY HAVE NOW ORDERED A NEW PART. IS IS USUAL FOR THE GAS PEDAL TO COME UNDONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298421January 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2008 FORD ESCAPE HAD EXPERIENCED MAJOR TRANSMISSION SLIPPAGE DUE TO A FAULTY TRANSMISSION OIL COOLER. THERE APPEAR TO BE NUMEROUS COMPLAINTS ABOUT FAULTY TRANSMISSION OIL COOLERS FOR 2008 ESCAPES. I UNDERSTAND THAT A TSB HAS BEEN ISSUED BY FORD TO ITS SERVICE TECHNICIANS; HOWEVER, THE GENERAL PUBLIC IS UNAWARE OF THE PROBLEM THAT CREATES A MAJOR SAFETY CONCERN. IN MY CASE, THE COOLER DEVELOPED A LEAK SHORTLY AFTER 37,800 MILES OF USE. THE LEAK CAUSED THE TRANSMISSION OIL TO DROP BELOW AN ACCEPTABLE LEVEL FOR THE TRANSMISSION TO FUNCTION PROPERLY. I NOTICED THE SLIP WHEN ENTERING ONTO A HIGHWAY (US RT 22). THE SLIP CAUSED A MAJOR DELAY IN THE ACCELERATION OF THE VEHICLE AND ALMOST RESULTED IN MAJOR ACCIDENT. I HAD MY 2 YOUNG CHILDREN IN THE VEHICLE AT THE TIME. THE TRANSMISSION OIL COOLER IS CURRENTLY BEING REPLACED. ALTHOUGH THE PART APPEARS TO BE AN INTEGRAL PART OF THE TRANSMISSION IT IS NOT COVERED UNDER THE MANUFACTURER'S 5YR/50,000 MILE POWERTRAIN WARRANTY. INSTEAD, THE PART IS COVERED UNDER THE VEHICLES GENERAL 3YR/36,000 MILE WARRANTY. THE COST OF MY REPAIR WAS $930. FORD APPEARS TO BE AWARE OF THIS COMMON OCCURRENCE AS EVIDENCED BY THE TSB BUT THERE HAS YET TO BE A RECALL. ALTHOUGH A CRASH AND/OR DEATH WERE NOT MY END RESULT, IT EASILY COULD HAVE BEEN. PLEASE TAKE THE TIME TO INVESTIGATE AND ENSURE THAT THE PROBLEM IS RESOLVED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298531January 6, 2010
STEERING, ELECTRICAL SYSTEM
PURCHASED 2010 FORD ESCAPE XLT ON 12-12-09. ON MONDAY, 12-14-09 POWER STEERING WENT OUT AND LIGHT FOR STABILIZER CAME ON AND WOULD NOT SHUT OFF. CAR WAS HARDLY DRIVABLE AND EXTREMELY HARD TO STEER. DEALERSHIP STATED THE POWER STEERING WAS NEWLY COMPUTERIZED THIS YEAR AND DID NOT RUN ON BELT AND PISTONS ANYMORE. DEALERSHIP REPLACED STEERING COLUMN AND RETURNED CAR ON FRIDAY 12-18-09. TODAY IS 1-6-10 AND MY POWER STEERING WENT OUT AGAIN TONIGHT. WILL BE TAKING VEHICLE TO DEALERSHIP TOMORROW. WILL POST SECOND COMPLAINT FOR THE 2ND INCIDENT ONCE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298279January 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT HIS VEHICLE WAS LEAKING AUTOMATIC TRANSMISSION FROM THE TRANSMISSION COOLER. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THIS WAS A COMMON PROBLEM; HOWEVER, THERE WAS NO RELATED WARRANTY. THE CONTACT IS RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297989January 4, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED WHENEVER ACCELERATING FROM A COMPLETE STOP THE VEHICLE LUNGED FORCEFULLY WITHOUT WARNING. THE FAILURE OCCURRED DURING EXTREMELY LOW FRIGID TEMPERATURES. THE CONTACT HAD CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 16,000. THE CURRENT MILEAGE WAS 24,000. THE VIN # WAS NOT AVAILABLE. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298003January 4, 2010
VISIBILITY
THE REAR WINDOW OF MY 2001 FORD ESCAPE THAT WAS PARKED IN MY ATTACHED GARAGE EXPLODED SOMETIME DURING THE NIGHT. THE WINDOW WAS NOT CRACKED AT ANY TIME. I DROVE IT AT AROUND 10:30PM LESS THAN 1/4 MILE THE PREVIOUS NIGHT AND PARKED IT IN THE GARAGE. THE NEXT DAY AROUND 1:30PM, UPON ENTERING MY GARAGE, I NOTICED SOMETHING BLACK BEHIND MY CAR - TURNED OUT TO BE PIECES OF MY REAR WINDOW ON THE FLOOR AND INSIDE THE VEHICLE. I NOTICED MANY CUSTOMER COMPLAINTS ON LINE REGARDING THIS PROBLEM. FORD HAS NOT ISSUED ANY TYPE OF RECALL OR OFFERED ANY LEGITIMATE EXPLANATION. CALLED AVIS FORD IN SOUTHFIELD, MI - NO SATISFACTORY RESULT - ONLY $402 COST OF REPAIR - CLAIMS NEVER HEARD OF THIS PROBLEM BEFORE. I AM CONCERNED ABOUT THE POSSIBLE DANGER OF INJURY TO PASSENGERS IN THE REAR SEAT IF SOMEONE HAD BEEN IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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