Ford Escape Complaints

29,499 consumer complaints on file.

#10419158August 12, 2011
FUEL SYSTEM, OTHER, STRUCTURE
METAL STRAPS HOLDING UP THE GAS TANK RUSTED AND BROKE ON JULY 28, 2011 WHILE FILLING THE GAS TANK. HAD TO HAVE IT TOWED TO DEALERSHIP WHERE THEY REPLACED THE TWO METAL STRAPS ON AUGUST 1, 2011. ON AUGUST 2, 2011 A RECALL WAS ISSUED FOR THE SAME PROBLEM ON SIMILAR FORD VEHICLES THAT WERE MANUFACTURED DURING THE SAME YEAR. DEALERSHIP CONFIRMED IT WAS THE SAME PROBLEM THAT WAS CITED IN THE RECALL AND STATED THAT I WAS VERY LUCKY THAT I WAS NOT DRIVING THE VEHICLE AT THE TIME THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418575August 11, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS, WHERE THE MECHANIC STATED THAT THE HARD DRIVE IN THE ENGINE CONTROL MODULE FAILED AND THE ENGINE CONTROL MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418612August 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE TRANSMISSION FAILURE ON 2005 FORD ESCAPE. THERE WAS NO PRIOR WARNING. WHILE DRIVING IS NORMAL TRAFFIC AT 35 MILES PER HOUR THE CAR STARTED LURCHING, JUMPING AND MAKING ALL KINDS OF AWFUL METALLIC GRINDING SOUNDS. VEHICLE CAME TO A COMPLETE STOP AND WOULD NOT MOVE FORWARD OR IN REVERSE. I TRIED AGAIN A FEW MINUTES LATER AND WAS ABLE TO MOVE THE VEHICLE IN JUMPS AND JERKS AROUND A CORNER TO GET IT OFF OF A MAIN STREET. TRANSMISSION REPAIR GUY SAID IT IS A COMPLETE FAILURE. I HAVE PICTURES OF THE BROKEN PARTS. THIS VEHICLE HAS LESS THAN 50,000 MILES ON IT. WE STILL OWE $10,000 ON IT AND ARE NOW TOLD THAT IT WILL COST $3350.00 FOR A NEW TRANSMISSION. OF COURSE FORD ISN'T WILLING TO HELP WITH THIS COST EVEN THOUGH IT IS OBVIOUS TO ANYONE RESEARCHING IT THAT FORD IS AWARE OF THE FAULTY TRANSMISSIONS THEY ARE USING. BY THE WAY THIS VEHICLE WAS MAINTAINED WITH REGULARLY SCHEDULED MAINTENANCE AND I HAVE THE RECORDS TO PROVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418198August 9, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE WHEN SHE WAS ADVISED THAT THE REAR AXLE FAILED. AS A RESULT, THE REAR TIRES WERE UNABLE TO TURN PROPERLY. THE CONTACT WAS ADVISED THAT IF SHE CONTINUED TO DRIVE THE VEHICLE IN ITS CONDITION THAT THE REAR TIRES AND AXLE WOULD SEIZE. THE PARTS NEEDED FOR REPAIRS WERE NOT READILY AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418249August 9, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE FORD ESCAPE 2008 WITH 76,559 WAS MAKING A NOISE IN THE TRANSMISSION WHEN PLACING THE REVERSE. ALSO THERE WAS A NOISE IN THE MOTOR LIKE A ZOOM . I TOOK THE SUV TO THE FORD DEALER AND THEY CHECKED AND FOUND A PROBLEM WITH THE TRANSMISSION AND THE MOTOR PULLEYS, BEARINGS AS WELL. THE ESTIMATED REPAIR COST $3,099. I DECIDED TO TAKE THE CAR HOME. WHILE DRIVING A DISTANCE OF ABOUT 58.2 MILEAGE I WAS WAITING IN THE ROAD, THE LIGHT CHANGE FROM RED TO GREEN AND WHEN I PRESS THE PEDAL TO PASS THE HIGHWAY THE FORD ESCAPE 2008 MAKE A HUGE NOISE AND DID NO MOVED. THE DRIVE AND REVERSE DID NOT ENGAGE AND THE PARKING WAS MAKING A HUGE CRANK NOISE. THERE WAS NOT WAY NO MOVE THEN I WAIT IN THE SIDE OF THE ROAD UNTIL THE ROAD SERVICE CAME TO TAKE THE SUV. I CONTACTED THE FORD CUSTOMER SERVICE AND THEY REQUIRED THE UNIT TO BE TAKEN BACK TO THE FORD DEALER FOR EVALUATION AND SUPPORT. THEY WILL NEED TO REPAIR THE TRANSMISSION AND MAKE PULLEYS, BELTS ABD BEARINGS CHANGES. SO FAR THE DEALER WILL COVER 25%, THE FORD 50% AND THE CUSTOMER THE 25%. THE FORD ESCAPE NOISE IN THE TRANSMISSION AND MOTOR STARTED ABOUT THE SAME WEEK OF THE AUGUST 04, 2011. THE FORD ESCAPE 2008 WAS TAKEN TO THE FORD DEALER ON AUGUST 04, 2011 IN THE MORNING ABOUT 10:00 TO 11:00 AM AND THE FAILURE OCCURRED THE SAME DAY IN THE AFTERNOON ABOUT 5:30 PM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418044August 8, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE PARKED THE CONTACT NOTICED THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED AN INSPECTOR WOULD GO OUT TO INSPECT THE VEHICLE. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE HAD NOT BEEN DETERMINED. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS BUT THE TECHNICIANS STATED REPAIRS WERE NOT NEEDED. THE CONTACT STATED THE FIRE BEGAN WHERE THE ABS MODULE WAS LOCATED AND BELIEVED THE FIRE WAS CAUSED BY THE ABS MODULE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10417977August 8, 2011
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE PARKED, THE CONTACT SMELLED A STRONG ODOR OF FUEL INSIDE AND OUTSIDE OF THE VEHICLE. IMMEDIATELY, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DETECTED THAT BOTH FUEL TANK STRAPS WERE CORRODED. ONE OF THE STRAPS WAS COMPLETELY DETACHED FROM THE FUEL TANK AND THE SECOND STRAP WAS PARTIALLY ATTACHED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 09/27/11 *BF UPDATED 11/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417850August 7, 2011
VISIBILITY
2010 FORD ESCAPE LIMITED(HYBRID) REAR WINDSHIELD GLASS EXPLODED SOMETIME DURING THE DAY WHILE I WAS WORKING A 12 HOUR SHIFT IN THE PARKING LOT OF MY CURRENT JOB. LOCATION BEING INDIANAPOLIS, IN, YESTERDAY WAS IN THE 90 DEGREE RANGE OF TEMPERATURE. WALK OUT TO MY CAR ABOUT 1:30 A.M. THIS MORNING AND SAW GLASS ALL OVER THE GROUND, LOOKED UP TO MY VEHICLE, AND NOTICED THE BACK WINDOW WAS STILL IN ONE PIECE IN THE MIDDLE AND GLASS CRACKED OUT ALL AROUND THE EDGES. NO SIGN OF AN ACCIDENT OR DAMAGE TO THE EXTERIOR OF MY VEHICLE EXCEPT LITTLE SCRATCHES FROM WHERE THE GLASS HAD BUSTED OUT. COMPONENTS HOLDING THE GLASS WERE HANGING OUT OF THE LATCH INCLUDING THE WINDSHIELD WIPER COMPONENT, HINGES GLASS WAS ATTACHED TO., AND GLASS LATCH YOU WOULD USE TO OPEN THE COMPARTMENT. BEING THAT THIS HAPPENED ON A SATURDAY NIGHT/SUNDAY MORNING, NO REPLACEMENTS WERE DONE AS THE FORD DEALERSHIP WILL NOT BE OPEN UNTIL MONDAY. HAVE A 5 YEAR/100K WARRANTY ON THE VEHICLE AND PLAN ON TAKING IT IN THE FIRST THING TOMORROW MORNING. THE TRUNK COMPARTMENT HAD NOT BEEN USED ALL DAY OR EVEN THE VEHICLE SINCE ABOUT 11 AM EARLIER SATURDAY MORNING. HAD BEEN SITTING FOR CLOSE TO 13 HOURS. GLASS EXPLODED OUT ABOUT 4-5 FEET BEHIND THE VEHICLE. VERY DISPLEASED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417872August 7, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE LIGHT COMES ON, SERVICE BRAKE SYSTEM MESSAGE ON DASH DISPLAYS, AND ABS LIGHT DISPLAYS. VEHICLES BRAKES FAIL AND EVEN WHEN APPLYING BRAKE PEDAL COMPLETELY VEHICLE DOES NOT STOP COMPLETELY WITHOUT PUMPING BRAKES SEVERAL TIMES OR USING EMERGENCY BRAKE. THIS HAPPENED A COUPLE TIMES LAST WEEK (WITHOUT WARNING LIGHTS) AND TOOK IT TO A LOCAL MECHANIC WHO INSPECTED BRAKES AND ADVISED EVERYTHING LOOKS FINE. OCCURRED AGAIN THIS EVENING WITH WARNING LIGHTS. TURNED OFF VEHICLE & RESTARTED AND NO LIGHTS AND NO PROBLEM BRAKING. RESEARCHED ONLINE AND THERE ARE NUMEROUS COMPLAINTS OF THIS IN BLOGS, COMMENTS, ETC. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417719August 5, 2011
STEERING
TL* THE CONTACT OWNS A 2006 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL WOULD SEIZE AND SHE WOULD BE UNABLE TO MOVE IT FOR A FEW SECONDS. AFTER WAITING A FEW SECONDS, THE STEERING WHEEL WOULD RESET ITSELF AND PERFORM AS NORMAL. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 31,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416990August 4, 2011
ELECTRICAL SYSTEM, SERVICE BRAKES, ELECTRIC
ABS WARNING INDICATOR ILLUMINATED, 25A FUSE BLOWN- UPON REPLACEMENT SMOKE AND SPARKS FROM ABS MODULE CONNECTOR, INSPECTION REVEALS MELTED CONNECTOR COVER AND WIRING HARNESS, CORRODED WIRE TERMINALS AND ALSO A WIRE ARCING AT A BREAK INSIDE THE CONNECTOR COVER. THE 60A FUSE WAS REMOVED TO ISOLATE THE ABS SYSTEM FAULT FOR A LIMP HOME. ED MULLINAX FORD SERVICE DEPARTMENT ACKNOWLEDGES ABS MODULE RECALL; HOWEVER, DEALERSHIP DENIES APPLICABLE TO THIS VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10417028August 4, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WOULD NOT UNLATCH WHICH PREVENTED THE CONTACT FROM EXITING THE VEHICLE. THE CONTACT HAD TO CUT THE SEAT BELT IN ORDER TO EXIT THE VEHICLE. THE DEALER DIAGNOSED THAT THE SEAT BELT SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,850 AND THE CURRENT MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417102August 4, 2011
UNKNOWN OR OTHER
I TOOK MY 2005 FORD ESCAPE HYBRID TO THE DEALER ON AUG. 4TH/2011 FOR 30K MAINTENANCE AT A COST OF $715 + $100 COUPON. IMMEDIATELY UPON PICKING UP THE VEHICLE, I NOTICED AN UNUSUAL SLUGGISHNESS ABOUT IT. I DRIVE VERY LITTLE, SO IT TOOK A FEW MORE DAYS (8/4) FOR THE CAR TO BREAK DOWN. IT WAS RUSH-HOUR TRAFFIC, AND CARS WHIZZED BY ME WITH KAMIKAZE MANEUVERS IN A PSYCHOTIC URGE TO PASS ME, AS MY VEHICLE WAS ONLY GOING A FEW MPH. AS THE FREEWAY BEGAN TO RISE, MY CAR SLOWED DOWN EVEN MORE. I THOUGHT IT WAS GOING TO ROLL BACKWARD. I THOUGHT I WAS GOING TO DIE AND KILL OTHERS. IT WAS A NIGHTMARE. I HAD TO FEVERISHLY PUMP THE GAS PEDAL TO GET IT TO THE DEALERSHIP. TODAY (8/4/11) THEY CALLED TO TELL ME THAT THE THROTTLE BODY HAD GONE BAD. I LOOKED IT UP ONLINE, AND IT'S NOT A PART THAT 'GOES BAD'...BUT IT DOES REQUIRE CLEANING. UNFORTUNATELY MAINTENANCE OF THE THROTTLE BODY IS NOT A PART OF FORD'S MAINTENANCE PROTOCOL. I READ MANY OTHER HARROWING STORIES OF PEOPLE WHO HAD NEAR MISSES BECAUSE OF THROTTLE BODY MALFUNCTION. AT LEAST A COUPLE OF PEOPLE EVEN HAD WRECKS. EVENTUALLY SOMEONE IS GOING TO GET KILLED. I DIDN'T EVEN KNOW THERE WAS SUCH A PART IN A CAR...I AM NOT A MECHANIC, BUT IF I PAY HUNDREDS OF DOLLARS FOR ROUTINE MAINTENANCE, I DO EXPECT A MECHANIC TO TAKE CARE OF THE PROBLEM! IT WAS HORRIBLE AND VERY FRIGHTENING. I'M JUST GLAD THAT I DIDN'T HURT ANYONE. FORD NEEDS TO REALIZE THAT THIS PROBLEM WILL EVENTUALLY RESULT IN A FATALITY. I HAVE COMPLAINED TO THE FORD MOTOR CO. COMPLAINT LINE, SO HOPEFULLY THEY WILL LISTEN TO US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416933August 3, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
FIRE EMERGING FROM HYDRAULIC ANTI-LOCK CONTROL UNIT THE SUBJECT TO FORD RECALL # 07S51 AFTER RECALL WORK WAS COMPLETED, *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10416615August 2, 2011
SERVICE BRAKES, ELECTRIC
WE ARE HAVING PROBLEMS WITH OUR 2008 FORD ESCAPE HYBRID. 4 MONTHS AGO WE HAD TO REPLACE THE BLEND DOOR ACTUATOR 300 DOLLARS THEN CAR SHUT DOWN WHEN MY WIFE WAS DRIVING IN THE HIGHWAY AT 60 MPH SHE ALMOST HAD A BAD ACCIDENT SO WE HAD TO REPLACE THE COOLANT PUMP ANOTHER 600 DOLLARS. NOW MY WIFE WAS DRIVING AND CAR HAD NO BRAKES WITH MESSAGE REGEN BRAKES DISABLED I TOOK IT TO THE DEALER AND THEY SAID THAT THE COST TO FIX IT WILL BE LIKE 3,000 DOLLARS. BECAUSE THE ABS MODULE IS BAD. I CAN NOT AFFORD TO PAY THIS KIND OF MONEY. I BOUGHT THIS CAR LAST NOVEMBER 2010. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416675August 2, 2011
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
ON RT. 59, JUST SOUTH OF NORTHWEST HWY (RT. 14) IN BARRINGTON, MY 2002 FORD ESCAPE XLT WAS INVOLVED IN A BIZARRE INCIDENT OR ACCIDENT. WHILE SITTING STATIC ON LEVEL ROAD IN A LINE OF TRAFFIC WITH A TRAIN-CROSSING BARRIER ARM KEEPING TRAFFIC SAFELY WAITING FOR THE TRAIN TO PASS, MY VEHICLE LURCHED FORWARD IN AN UNINTENDED ACCELERATION WHILE MY FOOT WAS FIRMLY PRESSING ON THE BRAKE PEDAL. THE ENGINE RACED AT >= 4000 RPM. WITH CONTINUED BRAKING ACTION ON MY PART WITH NO VEHICLE RESPONSE, THE PASSENGER-SIDE FRONT END OF MY VEHICLE HIT THE 1988 FORD F150 TRUCK IMMEDIATELY IN FRONT OF ME. AS A SIDE NOTE, I HAD THE 2005 FORD RECALL WORK PERFORMED ON THE DEFECTIVE ACCELERATOR CABLE, WITH THE CABLE REPLACEMENT AT PACKEY WEBB FORD DEALERSHIP SERVICE CENTER IN WHEATON, ILLINOIS. THERE IS A SAFETY-HAZARD RISK ASSOCIATED WITH THE VEHICLE, AND I REFUSE TO DRIVE THIS VEHICLE EVEN IF THE APPROXIMATELY $4000.00 DAMAGES ARE REPAIRED, WHICH I HAVE NOT AUTHORIZED. I AM AN EXPERIENCE COMPUTER IT SOFTWARE/HARDWARE PROFESSIONAL, AS WELL AS AN ENGINEERING DESIGN CONTROLS EXPERT IN THE HEALTH CARE INDUSTRY, WORKING FOR A MAJOR PRODUCT MANUFACTURER (SOFTWARE AND HARDWARE). THERE IS A DEFINITE SAFETY RISK ASSOCIATED WITH THIS VEHICLE MAKE/MODEL, AND I WANT TO REPORT THIS INCIDENT TO THE PROPER AGENCY. THE INSURANCE COMPANY, FORD DEALERSHIP, AND THE AUTHORIZED SERVICE CENTER HAVE DONE NOTHING TO IDENTIFY THE ROOT CAUSE FOR THE VEHICLE MALFUNCTION ON DESIGN DEFECT; THEY ONLY TREAT THIS AS A LOSS AND DID NOT PERFORM INITIAL COMPUTER DIAGNOSTICS PRIOR TO COMPROMISING THE VEHICLE IN THEIR ACTIONS TO APPRAISE DAMAGES TO THE VEHICLE. I NEED THIS INCIDENT PROPERLY INVESTIGATED AND REPORTED TO THE PUBLIC IF A SAFETY RISK IS CONFIRMED. *KB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10416540August 1, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THE VEHICLE STARTED HESITATING AND SPUTTERING PRIOR TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO CHANGED WAS THE SPARK PLUGS AND THE COILS WERE REPLACED PRIOR TO THE CATALYTIC CONVERTER FAILING. THE CATALYTIC CONVERTER FAILURE RUINED THE ENGINE. THE FAILURE MILEAGE WAS 141,000 AND THE CURRENT MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416455August 1, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS PARKED FOR APPROXIMATELY ONE HOUR WHEN IT CAUGHT FIRE. THE FIRE DEPARTMENT ARRIVE AND EXTINGUISHED THE FIRE. AN INDEPENDENT MECHANIC EXAMINED THE VEHICLE AND STATED THAT THE ANTI LOCK BRAKE MODULE CAUSED THE FIRE. THE VEHICLE WAS NOT REPAIRED AND HAD NOT BEEN MOVED SINCE THE FIRE. THE FAILURE AND CURRENT MILEAGE WAS 153,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10416460August 1, 2011
WHEELS:LUGS/NUTS/BOLTS/STUDS, WHEELS
2005 FORD ESCAPE. FORD DEALER SERVICE FOR OIL CHANGE, ROTATE TIRES AND BRAKE INSPECTION NOTED FRONT BRAKE PADS NEEDED REPLACED. DECLINED SERVICE, (PRICE) ABLE TO CHANGE FRONT PADS OURSELVES. WE COULD NOT REMOVE WHEEL LUG NUTS. (THE SAME DAY) CHECKED TORQUE AND FOUND DEALER HAD OVER TIGHTENED THE LUG NUTS TO OVER 150 LBS. WITH MUCH EFFORT REMOVED LUG NUTS AND CHANGED FRONT BRAKE PADS. RETURNED TO DEALER TO COMPLAIN AND REQUEST ALL NEW WHEEL STUDS. ALTHOUGH THEY COULD NOT REMOVE THE REAR LUG NUTS WITH THE WRENCH SUPPLIED WITH THE ESCAPE THEY DENIED REPLACING THE WHEEL STUDS. I BELIEVE THE FAILURE WITH WHEEL STUDS ON FORD PRODUCTS IS A DEALER SERVICE PROBLEM. QUESTION: HAVE THE FAILURES ALL HAPPENED AFTER DEALER SERVICE? *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415627July 29, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS 2002 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH THE BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE CONTACT SMELLED SOMETHING BURNING. THE CONTACT DROVE THE VEHICLE TO A LOCAL MECHANIC WHO STATED THE WIRES THAT WERE CONNECTED TO THE BRAKES MASTER CYLINDER HAD MELTED. THE MECHANIC ALSO INFORMED THE CONTACT OF NHTSA RECALL NUMBER 07E023000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER) AND THE CONTACT CALLED THE MANUFACTURER. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THIS WAS A MANUFACTURERS DEFECT THAT COULD HAVE RESULTED IN A CRASH. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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