Ford Escape Complaints

29,499 consumer complaints on file.

#10443581January 12, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT WAS DRIVING 25 MPH WHEN THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEAD INJURIES AND A CRACKED STERNUM. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10443405January 11, 2012
STEERING
I WAS DRIVING AT ABOUT 65MPH ON OUR FREEWAY AND I LOST COMPLETE CONTROL OF MY POWER STEERING. I ALMOST GOT HIT BY 3 OTHER VEHICLES AS I WAS UNABLE TO TURN STEERING WHEEL. I THEN PUT MY CAUTION LIGHTS ON AND USED ALL MY FORCE TO GET TO THE SIDE OF THE ROAD. I THEN POWER THE CAR OFF AND WAITED A FEW MINUTES AND TURNED IT BACK ON MY STEERING WAS THEN FINE. I GOT BACK ON THE FREEWAY AND WITHIN 3 MINUTES I LOST ALL OF MY POWER STEERING AGAIN. SO I THEN DID THE SAME THING MULTIPLE TIMES JUST TO MAKE IT HOME. I NO LONGER FEEL SAFE DRIVING MY FORD ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443489January 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE RESPONSE TIME TO ACCELERATION ATTEMPTS WAS EXTREMELY SLOW AND THE PEDAL COULD BE DEPRESSED INTO THE FLOORBOARD ABNORMALLY. THE CONTACT WOULD HAVE TO DEPRESS THE ACCELERATOR PEDAL AT LEAST THREE TIMES FOR THE VEHICLE TO RESPOND WHEN THE FAILURE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THE PEDAL FELT AS IF IT WAS BECOMING SLIGHTLY STUCK WHEN DEPRESSED, BUT THAT THE CONTACT SHOULD NOT BE TOO CONCERNED WITH THE FAILURE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS HESITANT TO START AND THE CONTACT WOULD HAVE TO TURN THE KEY SEVERAL TIMES BEFORE THE VEHICLE WOULD RESPOND. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 109,716.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443263January 10, 2012
VISIBILITY
THE REAR WINDOW OF MY 2005 FORD ESCAPE BLEW OUT WITH NO WARNING. I PRE-STARTED THE CAR FOR APPROX. 3 MINS, TURNING ON THE HEAT AND DEFROST. I LEFT MY DRIVEWAY AND NO MORE THAT A HALF A MILE AWAY THE REAR WINDOW EXPLODED, BLASTING GLASS THROUGHOUT THE ROADWAY AND CAR. THE ONLY INJURIES I HAD WERE TO MY NECK. PIECES OF GLASS STRUCK MY NECK CAUSING TWO MINOR LACERATIONS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10443136January 9, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO SHAKE VIGOROUSLY AND STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT COIL PACK NUMBER ONE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443171January 9, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT IN AN ATTEMPT TO START THE VEHICLE, THE VEHICLE WOULD BEGIN TO SMOKE AND STALL WITHOUT WARNING. THE DEALER DIAGNOSED THAT THERE WAS A SHORT IN THE SPARK PLUGS, CAUSING THE VEHICLE TO STALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 68,200. UPDATED 02/09/12*LJ THE VEHICLE WAS REAIRED. UPDATED 02/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442798January 7, 2012
SERVICE BRAKES, HYDRAULIC
TWO WEEKS AGO, AT 50,000 MILES AND JUST BACK FROM THE DEALER'S SERVICE, MY BRAKES FAILED AT START-UP: VERY LITTLE BRAKING ACTION AND A WARNING ON THE DASH. I DROVE IT AROUND THE BLOCK AND WENT THROUGH FOUR STOP SIGNS. I HAD IT TOWED BACK TO THE DEALER, WHERE IT HAS BEEN EVER SINCE. THE TECHNICIAN THERE FOUND A CODE FOR "OVER-EXTENDED BRAKE PEDAL" -- NATURALLY THE RESULT WHEN THE BRAKES FAIL AND THE PEDAL GOES TO THE FLOOR. THE SERVICE MANAGER SAYS THEY CANNOT DUPLICATE THE FAILURE DESPITE FREQUENT ATTEMPTS, AND THAT FORD WILL NOT AUTHORIZE REPAIR UNLESS THEY CAN SEE THE FAILURE FOR THEMSELVES. THE "CUSTOMER SERVICE" MANAGER AT FORD HEADQUARTERS, IMPLIES THAT FORD'S ENGINEERS ARE UNAWARE OF THIS KIND OF PROBLEM AND HAVE NO EXPLANATION FOR IT -- A POSITION THAT IS BELIED BY THE MANY POSTS ON FORD ESCAPE HYBRID BRAKE PROBLEM FORUMS. THE DEALER'S TECHNICIAN WAS MORE HONEST: HE SAID "WE CAN'T REPLACE THE SYSTEM WITHOUT FORD'S APPROVAL, AND THEY WON'T APPROVE THAT BECAUSE OF THE HIGH-DOLLAR PARTS." MY READING OF MORE THAN 150 POSTS ON THE WEB SHOWS THAT 1) THIS PROBLEM HAS PLAGUED THE ESCAPE HYBRID SINCE 2005, 2) THE PROBLEM OFTEN GOES AWAY IMMEDIATELY, ONLY TO RECUR UNEXPECTEDLY LATER, AND 3) FORD USUALLY REFUSES TO FIX THE PROBLEM, EVEN WHEN THE CAR IS, LIKE MINE, STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442512January 5, 2012
POWER TRAIN
REPEATED TRANSMISSION SHIFT ISSUES, VEHICLE WILL SHIFT EXTREMELY HARD, ESPECIALLY IN STOP AND GO TRAFFIC. SOMETIMES VEHICLE HAS A HARD TIME SWITCHING INTO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442332January 4, 2012
VEHICLE SPEED CONTROL
DURING THE COLD MONTHS, THE GAS PEDAL WILL NOT DEPRESS. NORMALLY AFTER THE CAR IS WARM, IT WILL LOOSEN UP TO BE SAFELY DRIVEN. HOWEVER, THIS MORNING, 01/04/12, I WAS FORCED TO LET THE CAR ROLL INTO A PARKING LOT AT A VERY BUSY INTERSECTION. I SAT THERE FOR SEVERAL MINUTES LETTING THE CAR GET EVEN WARMER BUT STILL HAD TO MASH THE GAS PEDAL SEVERAL TIMES BEFORE IT WOULD MOVE. LUCKILY I WAS STILL VERY CLOSE TO HOME AND ONCE I WAS OUT OF THE PARKING LOT, I WAS ABLE TO LET IT ROLL THE REST OF THE WAY HOME. AFTER MUCH RESEARCH TODAY I HAVE LEARNED THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND WISH FORD WOULD DO SOMETHING TO FIX IT BEFORE SOMEONE IS HURT. FOR NOW WE WILL FIX IT AT HOME BUT AS I UNDERSTAND IT, THE PROBLEM WILL ONLY REPEAT ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442140January 3, 2012
STEERING
THE STEERING WHEEL STARTED OCCASIONALLY JITTERING WHILE THE VEHICLE WAS STOPPED. THEN WHEN I WENT TO LEAVE A PARKING LOT THE POWER STEERING WAS COMPLETELY NON FUNCTIONING. IT HAS SINCE BEEN SPOTTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442217January 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 5-55 MPH, THE ACCELERATOR PEDAL WOULD BECOME STUCK AND COULD NOT BE RELEASED FOR AT LEAST TWENTY MINUTES. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442245January 3, 2012
SERVICE BRAKES, HYDRAULIC
WHEN I STARTED THE VEHICLE THIS MORNING THERE WAS A COMPLETE FAILURE OF THE BRAKING SYSTEM. A FORD DEALERSHIP REPORTED THAT A WIRE HAD BROKEN AND THIS RESULTED IN A ELECTRICAL FAILURE IN THE BRAKING SYSTEM THAT CAUSED THE ENTIRE BRAKING SYSTEM TO FAIL. HAD THIS WIRE BROKE WHILE I WAS ON THE HIGHWAY IT WOULD HAVE LIKELY CAUSED A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442281January 3, 2012
SERVICE BRAKES, HYDRAULIC
THE HYDRAULIC CONTROL UNIT OF THE ABS EXPERIENCED A FAILURE RESULTING IN INTERNAL LOSS OF PRESSURE. THE ONLY REPAIR SOLUTION IS FOR THE DEALER TO REPLACE THEN ENTIRE HYDRAULIC CONTROL UNIT AT A COST OF OVER $3000. IT SEEMS AWFULLY ODD THAT 1) ONLY THE DEALER CAN DIAGNOSE AND REPAIR ELEMENT, 2) ONLY THE DEALER CAN ORDER THE PARTS, 3) THERE IS NO WAY TO REPAIR JUST THE FAILING COMPONENT BUT THE WHOLE HCU MUST BE REPLACED, AND 4) THE COST IS SO EXTREME. I'VE READ ONLINE ABOUT OTHER FORD ESCAPE OWNERS WHOSE HCU HAD FAILED AND IT SEEMS THIS MAY BE DEFECTIVE IN EITHER DESIGN OR IN FUNCTION. CERTAINLY MAKING IT A DEALER-ONLY REPAIR SEEMS SHADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442032January 1, 2012
POWER TRAIN, SEAT BELTS
1. ON OR NEAR NOVEMBER 19, 2011, A SPRING FROM THE CLUTCH PEDAL BROKE. IT SEEMS TO BE ONE THAT RETURNS THE PEDAL TO ITS DEFAULT POSITION AS I HAVE TO LIFT UP ON IT FROM BENEATH WITH MY FOOT TO GET IT BACK TO ITS REGULAR HEIGHT. I'M CONCERNED THAT IT MAY CAUSE PREMATURE WEAR ON THE CLUTCH IF IT DOES NOT RETURN TO ITS STANDARD REST POSITION. THE SPRING BROKE WHILE THE CAR WAS PARKED BEFORE DRIVING. --------------------------------- 2. IN LATE 2011, I BEGAN TO NOTICE THE DRIVER'S SEAT BELT BEGIN TO FRAY ON THE BOTTOM (LAP SIDE). THIS IS MY FIRST EXPERIENCE WITH A SEAT BELT WEARING OUT, AND I GENERALLY KEEP MY VEHICLES AT LEAST TEN YEARS (ALL PREVIOUSLY OWNED). I'VE HAD THIS ONE FOR ONLY 3 1/2 YEARS AND IT'S A TOTAL OF 6 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441726December 30, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I WAS TRAVELING ON THE EXPRESSWAY IN THE LEFT HAND LANE DOING ABOUT 70 MPH WHEN THE ENGINE SHUTDOWN AND A STOP NOW SAFELY MESSAGE APPEARED ON DASHBOARD. I WAS ABLE TO PULL OVER TURNED OFF THE VEHICLE WAS ABLE TO RESTART AND CONTINUE TO MY DESTINATION. THIS AGAIN HAPPENED ON THE WAY HOME THE SAME DAY THERE WAS NO PROBLEM FOUND AT THE TIMES I PULLED OVER AND BOTH TIMES WAS ABLE TO CONTINUE. I HAD NO ABILITY TO ACCELERATE AND FORTUNATELY WAS ABLE TO PULL OVER, THIS WAS A SCARY. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441911December 30, 2011
UNKNOWN OR OTHER
THE PAINT IS SEPARATING ON THE HOOD AND THE ROOF OF THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441613December 29, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE, SHE WAS ADVISED THAT THE BRAKE LINES WERE CORRODED AND BRAKE FLUID WAS LEAKING. THE MECHANIC STATED THAT ALL OF THE LINES NEEDED TO BE REPLACED IN ORDER TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441522December 28, 2011
AIR BAGS
OUR FORD ESCAPE 2005'S AIRBAG LIGHT IS FLASHING ON THE LEFT SIDE OF THE DASHBOARD. WE TOOK THE VEHICLE TO A LOCAL REPAIR FACILITY AND THEY INFORMED US THAT THE AIRBAGS ARE NOW DISABLED, DUE TO THIS PROBLEM, AND THAT THE PART ALONE WILL COST US $1400.00, PLUS THE COST OF THE SERVICE. AFTER RECEIVING THIS INFORMATION, WE SEARCHED THE WEB AND FOUND THOUSANDS OF COMPLAINTS JUST LIKE THIS ABOUT FORD ESCAPES, RANGING FROM THE YEARS 2003-2006. WE BELIEVE THAT THIS IS A SAFETY ISSUE AND SHOULD BE COVERED BY FORD AS SUCH, BUT THEY DO NOT AGREE. I EMAILED THEM ABOUT THIS PROBLEM AND THEY TOLD US THAT YOU ARE THE AGENCY THAT GOVERNS ALL SUCH CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441572December 28, 2011
STEERING
THE AUTOMOBILE STEERING BECAME STIFF AND WOULDN'T TURN. I HAD TO MANUALLY TURN THE CAR AT THE CORNER. IT HAPPENED WITHIN THE WEEK 3 TIMES. I TOOK THE CAR TO BE CHECKED AT THE DEALER WHO EXPLAINED THAT THEY COULD NOT HELP ME BECAUSE THEY COULD NOT DUPLICATE THE INCIDENT.MY CAR IS UNDER WARRANTY ONLY TO 36,000 MILES SO I AM CONCERNED AS TO THE SAFETY OF THE STEERING ON HIGHWAY AND ON SURFACE STREETS, AS IT HAPPEN PERIODICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441333December 27, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, FLUID WAS OBSERVED LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED A TRANS CORE LEAK IN THE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 40,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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