Ford Escape Complaints

29,499 consumer complaints on file.

#10445044January 24, 2012
VISIBILITY
I WAS TRAVELING DURING THE HOLIDAYS AND WENT TO A CAR WASH. WHEN THE ATTENDANT WENT TO CLOSE THE REAR LIFT GATE THE BACK WINDOW GLASS EXPLODED OUTWARD AND COMPLETELY SHATTERED. I HAVE HAD THE WINDOW REPLACED AT MY EXPENSE WITH THE REVISED WINDOW COMPONENTS LISTED IN THE FORD TSB 11-2-9. THE CAR WASH PROVIDED ME WITH SECURITY CAMERA FOOTAGE OF THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445043January 24, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
MY CAR APPEARED TO GO INTO NEUTRAL WHILE DRIVING, THEN REVVED UP AND SHOT FORWARD. PUTTING MYSELF AND PASSENGERS AT DANGER OF GETTING INTO AN ACCIDENT. THIS APPEARS TO BE A COMMON FLAW IN THE POWER TRAIN (TRANSMISSION) OF THE FORD ESCAPES. THERE SHOULD BE A RECALL ISSUED BEFORE A FATALITY OCCURS DUE TO FORD NEGLIGENCE. I CALLED FORD IMMEDIATELY UPON ARRIVING AT WORK AND WILL TAKE IT IN AT THE END OF THE DAY BUT, HAVING LOOKED FOR COMPLAINTS/RECALLS ON LINE I SEE THAT THIS IS VERY COMMON AND FORD IS NOT TAKING RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445066January 24, 2012
POWER TRAIN
THE VEHICLE JERK AND LUNGES AT DIFFERENT SPEEDS. SHIFTS HARD DURING HIGHWAY DRIVING AND LUNGES AND JERKS VERY VIOLENTLY DURING TAKE-OFF AT RANDOM TIMES. THIS VEHICLES HAS BEEN TAKEN BACK TO THE FORD DEALERSHIP FOR REPAIR ON FOUR DIFFERENT OCCASIONS WITH NO SUCCESS FOR REPAIR. EVEN MORE AGGRAVATING IS THAT WHEN TAKEN TO THE DEALERSHIP FOR REPAIR THEY EXPECT YOU TO REPLACE THE GAS IN THE LOANER WHICH IS NOT EVEN CLOSE TO AS NICE OF A CAR THAT YOU ARE HAVING REPAIRED YET THEY DO NOT REPLACE YOUR GAS OUT OF YOUR CAR. VERY FRUSTRATING. THE MECHANICS ACT LIKE THEY HAVE NO IDEA WHAT IS WRONG WITH THE VEHICLE AND HAVE TRIED VARIOUS THINGS TO FIX IT TO NO AVAIL. SOMETIMES THE VEHICLE JERKS SO HARD IT GIVES YOU WHIPLASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444943January 23, 2012
SERVICE BRAKES, HYDRAULIC
WITH ABSOLUTELY NO WARNING MY BRAKES COMPLETELY FAILED!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444773January 22, 2012
POWER TRAIN
WHEN VEHICLE PARKED AND THEN STARTED AND FOOT ON BRAKE WENT TO PUT SELECTOR IN REVERSE AND AND NOTHING HAPPENED AND WHEN IT ENGAGED INTO REVERSE IT ENGAGE LOUD AND HARD INTO GEAR AND HAS DONE THIS ABOUT 3 TIMES NOW IN THE LAST SEVERAL MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444831January 22, 2012
SERVICE BRAKES, HYDRAULIC
MY 2001 FORD ESCAPE CAUGHT FIRE ON JULY 20, 2011 DUE TO A LEAK AND A SHORT IN THE ABS MODULER. MY INSURANCE PAID FOR EVERYTHING EXCEPT WHAT CAUSED THE FIRE. I CAN NOT GET FORD TO ALLOW ME TO CLAIM MY OUT OF POCKET EXPENSE DUE TO THE FIRE. THE CAUSE OF THE FIRE IS NOW A RECALL, AT THE TIME OF THE FIRE IT WAS A SERVICE LETTER. PLEASE HELP ME RECOVER THE MONEY DUE ME. I DON'T UNDERSTAND HOW THE INSURANCE CAN FILE A CLAIM, BUT I CAN'T. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10444659January 20, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE ABS AND EMERGENCY BRAKE LIGHTS WERE ILLUMINATED. WHILE DRIVING APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKES, SHE NOTICED A JERKING SENSATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444660January 20, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,064. UPDATED 02/15/12*BF UPDATED 03/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444476January 19, 2012
ELECTRICAL SYSTEM
STARTED VEHICLE APPROX 7AM DROVE 40MILES WITH NO EVIDENT PROBLEMS TO VEHICLE. STOPPED VEHICLE FOR APPROX 15MINS, UPON STARTING VEHICLE UP AGAIN HAZARD WARNING ON CONTROL PANAL BEGAN TO FLASH. ABS,AIR BAGS,BRAKE,WERE FLASHING ON/OFF.TURNED CAR OFF,THEN ON AGAIN,WARNING LIGHTS DID COME BACK ON. DROVE APPROX 3MILES,CAR THEN STARTED TO EMIT WHITE SMOKE FROM UNDER THE HOOD. IMMADITATLY PULLED OVER ,TURNED OFF ENGINE. SMOKE CONT TO BILLOW FROM UNDER THE HOOD FOR ALEAST 15-20 MINS. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10444492January 19, 2012
ELECTRICAL SYSTEM
MY WIFE GOT INTO HER ESCAPE TO RETURN HOME AND IT WOULD NOT RUN PROPERLY. IT WAS MISSING BADLY AND LACKED ADEQUATE POWER TO PULL ITSELF. I TOOK MY ESCAPE TO THE REPAIR SHOP AND WAS APPAULED BY THEIR FINDINGS. I AM GOING TO QUOTE DIRECTLY FROM THE DIAGNOSTIC REPORT I RECEIVED. "SOME ESCAPE/MARINER VEHICLES BUILT ON OR BEFORE 10/3/2005 , EQUIPPED WITH A 3.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH TWO OR MORE DIAGNOSTIC TROUBLE CODES (DTC'S) FOR COIL ON PLUG (COP) PRIMARY CIRCUIT FAULTS (P0351-P0356). THIS MAY BE DUE TO THE COP AND POWERTRAIN CONTROL MODULE (PCM) REACTING TO RADIO FREQUENCY INTERFERENCE FROM THE SPARK PLUGS." MY REPAIR TECHNICIAN TOLD ME THAT THIS WAS A COMMON PROBLEM WITH VEHICLES LIKE MINE. AFTER SEARCHING THE WEB, I FOUND ONE PERSON WHOSE ESCAPE DIED WHILE ON THE INTERSTATE AND DURING HEAVY TRAFFIC AND PLENTY OF OTHERS WITH SIMILAR CIRCUMSTANCES. I SUPPOSE I WAS LUCKY BECAUSE MY PROBLEM HAPPENED IN A PARKING LOT. I HAD TO REPLACE MY POWERTRAIN CONTROL MODULE AND ALL SIX COILS AT A COST OF OVER $1200. I SAVED LABOR COSTS BY DOING THE WORK MYSELF, BUT OTHERS I READ ABOUT DIDN'T HAVE THE SAME FATE. MY TECHNICIAN ALSO TOLD ME THEY HAVE SEEN THIS PROBLEM NUMEROUS TIMES AND THAT I SHOULD SAVE MY RECEIPTS BECAUSE FORD MAY ISSUE A RECALL. MY VEHICLE WENT FROM RUNNING PERFECTLY TO NOT RUNNING AT ALL WITHOUT ANY WARNING. I HAD TO REPLACE THE TRANSMISSION IN THIS SAME VEHICLE AT ONLY 37000 MILES, BUT THAT'S ANOTHER STORY. NEEDLESS TO SAY I AM EXTREMELY DISSAPPOINTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444419January 18, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK AND COULD NOT BE DISLODGED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS NO WAY TO REMEDY THE PEDAL FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444439January 18, 2012
ELECTRICAL SYSTEM, POWER TRAIN
STOP SAFELY NOW WARNING LIGHT SUDDENLY CAME ON AND ENGINE DIED WHILE TRAVELING 20 MPH ON A 2-LANE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444024January 17, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 65, THE CONTACT STATED THE VEHICLE LOST ELECTRICAL POWER, CAUSING THE RADIO, SPEEDOMETER AND RPM GAUGE TO DECREASE TO ZERO FOR APPROXIMATELY TWO SECONDS AND THEN THE VEHICLE BEGAN TO PERFORM NORMALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 159,000 AND THE CURRENT MILEAGE WAS 160,600. THE VIN UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444109January 17, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE REAR OF THE VEHICLE WAS VIBRATING AND EXHIBITING AN ABNORMAL NOISE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE POWER TAKE OFF UNIT NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 50,700 AND THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 03/14/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444298January 17, 2012
VISIBILITY
THE GLASS ON THE DRIVER'S SIDE DOOR OF MY VEHICLE HAS MANY VERTICAL SCRATCHES - MORE AS I USE THE WINDOW. I AM FEARFUL THAT AS TIME PASSES THESE SCRATCHES WILL IMPAIR MY VIEW. I HAVE READ OF MANY OWNERS HAVING THE SAME PROBLEM AND AT LEAST ONE IN WHICH THE GLASS SPONTANEOUSLY 'SPIDER WEBBED'. I HAVE CONTACTED THE LOCAL FORD DEALER AS WELL AS FORD CUSTOMER CARE REGARDING THIS ISSUE AND BECAUSE THE VEHICLE IS OUT OF WARRANTY FOR THAT COMPONENT THEY WILL NOT REPAIR. THEY WILL NOT EVEN ALLOW A FIELD REPRESENTATIVE TO HAVE A LOOK. FORD HAS ISSUED A TECHNICAL SERVICE BULLETIN - TSB 10-25-5 THAT DESCRIBES THE PROBLEM I AM EXPERIENCING AND THE REPAIR PROCEDURES. CURRENTLY THERE ARE NUMEROUS SCRATCHES ON THE DRIVER'S SIDE AND A FEW ON THE PASSENGER SIDE (PASSENGER WINDOW IS USED LESS FREQUENTLY). THERE ARE NUMEROUS COMPLAINTS REGARDING WINDOW GLASS - HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2010/FORD/ESCAPE/WINDOW+GLASS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/FORD/ESCAPE/VISIBILITY/PROBLEM.ASPX. I AM CONTACTING YOU BECAUSE I FEEL THIS AND OTHER GLASS PROBLEMS ARE A SAFETY ISSUE AND SHOULD BE RECALLED AND REPAIRED BY FORD.PLEASE HELP TO FIX THESE PROBLEMS AND MINE. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443901January 16, 2012
STEERING
MY STEERING WHEEL LOCKED I HAVE TO PULL OVER, TURN OFF THE CAR ONCE I TURNED IT BACK ON IT WAS REALLY HARD TO STEER, VERY DANGEROUS AND NOW I HAVE TO PAY 1100.00 TO GET THIS REPLACED WHICH IS TOO MUCH FOR A 2008, THEY SHOULD RECALL THIS SINCE SO MANY PEOPLE HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443788January 14, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
THE FIRST ISSUE I HAD WITH MY CAR WAS IN DECEMBER OF 2010. I IMMEDIATELY TOOK MY CAR TO A REPAIR PLACE AND THEY TOLD ME THAT THE COILS AND THE PLUGS WERE OUT AND THAT THEY NEEDED TO BE REPLACED. I ASSUMED THAT THIS WAS JUST TIME TO GET THIS REPAIRED BECAUSE MY CAR WAS RIGHT OVER THE 100,000 MILE MARK. EVERYTHING SEEMED FINE UNTIL MAY OF 2011 WHEN THE PROBLEM RETURNED. THIS TIME I TOOK MY CAR TO A FORD SERVICE CENTER. THIS TIME I NOTICED THAT MY CAR WOULD RUN OK UP TO ABOUT 35 MPH AND THEN AFTER THAT SPEED IT WOULD START JERKING. IF I TAKE MY FOOT OFF THE GAS IT STOPS, BUT IF I LEAVE MY FOOT ON THE GAS AND CONTINUE TO ACCELERATE, THE CAR SHUTS OFF COMPLETELY. I HAVEN'T TAKEN MY CAR ANYWHERE THAT I HAVE TO DRIVE OVER 45MPH BUT RECENTLY I NOTICED THAT IF I TRY TO ACCELERATE PAST 35, THAT INSTEAD OF JERKING TO TURN MY CAR OFF, THE HARDER I PUSH THE GAS, IT FEELS LIKE I AM PUSHING THE BRAKE WITH THAT SAME INTENSITY WHEN I HAVEN'T EVEN TOUCHED THE BRAKE. IM AFRAID THAT WHILE PUSHING THE GAS, THE CAR IS GOING TO BRAKE AND THAT SOMEONE ELSE IS GOING TO SLAM INTO THE BACK OF MY CAR AND HURT MY 2 YR OLD SON IN HIS CARSEAT IN THE BACK. I AVOID DRIVING THIS CAR UNLESS I ABSOLUTELY HAVE TO BECAUSE IT IS DANGEROUS. IT SEEMS THAT MANY OTHER OWNERS OF THE SAME CAR I HAVE ARE HAVING THE SAME OR A SIMILAR ISSUE. THIS REALLY NEEDS TO BE CHECKED INTO BECAUSE FORD IS AWARE THAT THIS IS A COMMON ISSUE BUT WILL DO NOTHING ABOUT IT. IT SEEMS LIKE THEY ARE WAITING FOR SOMEONE TO GET HURT BEFORE THE ASSUME RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443792January 14, 2012
VISIBILITY
I WENT TO CLOSE THE REAR AND WENT IT SHUT, THE REAR WINDOW EXPLODED SHATTERING GLASS AND SENDING IT ABOUT 15 FEET FROM THE VEHICLE, NO UNNECESSARY FORCE WAS USED IN CLOSING THE HATCH, NOTHING WAS BLOCKING IT OR ANYTHING. BOUGHT THIS VEHICLE IN OCTOBER 2011. THIS HAPPENED JAN. 13, 2012. JUST CLOSED THE HATCH AND BOOM, GLASS WENT EVERYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443571January 12, 2012
STEERING
WHILE DRIVING NORMALLY AT 40 MPH ON A STRAIGHT GOOD ROAD THE STEERING WHEEL BEGAN KICKING RIGHT TO LEFT ABRUPTLY. ALMOST LIKE A BIG RIGHT LEFT VIBRATION. THIS LASTED FOR SEVERAL MINUTES BEFORE THE POWER STEERING COMPLETELY FAILED AND MADE THE STEERING DIFFICULT TO CONTROL. I PULLED TO THE SIDE OF ROAD. TURNED OFF THE CAR AND RESTART AND TOOK IT IMMEDIATELY TO THE FORD DEALER. DEALER SAID THE ELECTRIC POWER STEERING UNITS WERE BACK ORDER 5 - 8 WEEKS BECAUSE MANY FAILURES. THIS IS A SAFETY ISSUE AND PEOPLE COULD DIE WITH THE POWER STEERING FAILURES. PLEASE RECALL THEM BEFORE SOMEBODY'S DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443578January 12, 2012
POWER TRAIN
I NOTICED A TRANSMISSION FLUID LEAK TOWARD THE FRONT OF THE VEHICLE. THE CAR WAS BEGINNING TO SHIFT ERRATICALLY, AND SLIPPING BETWEEN GEARS AT HIGHWAY SPEEDS. WAS CAUSING SOME CONCERN WHILE DRIVING IN THE FAST LANE OF THE INTERSTATES. IT WAS BEGINNING TO SPRAY UP UNDER THE HOOD, AND I WAS WORRIED ABOUT IT GETTING ON THE EXHAUST MANIFOLD AND STARTING A FIRE. AFTER DOING TONS OF RESEARCH ON LINE, IF FIND OUT ABOUT A TRANS COOLER DEFECT. I SEE THIS HAS HAPPENED TO 100'S IF NOT 1000'S OF PEOPLE THAT OWNED 2008 ESCAPES. I WAS TOLD FORD DID DO SOME REPAIRS ON THESE CARS THAT WHERE BUILT EARLY 2008, AND THAT A CSP (CUSTOMER SATISFACTION PROGRAM) WAS SENT OUT MARCH 2010, AND EXPIRED IN AUGUST 2010. MY ESCAPE WAS BUILT IN SEPT. 2007, WHICH SHOULD HAVE COVERED IT. FORD SENT A CSP #09B10 TO OWNERS FOR A REPLACEMENT BECAUSE OF THE KNOW DEFECT TO THE COOLER. SINCE I DIDN'T NOT OWN THE VEHICLE UNTIL NOVEMBER 2010, I HAD NO IDEA OF THE PROBLEM, AND SINCE THE ORIGINAL OWNER NEVER TOOK IT IN FOR REPAIR, I HAVE TO PAY THE PRICE. I CALLED FORD CUSTOMER CARE, AND BOTH THEM, AND THE FORD DEALER ACKNOWLEDGE THE DEFECT, BUT WOULD NOT COVER IT. SINCE THERE IS NO RECALL, AND THE CSP IS OVER, I HAD TO PAY $644.41 OUT OF MY POCKET. THIS IS RIDICULES I AM PAYING FOR A DEFECT THAT FORD KNOWS ABOUT. THEY BOTH TOLD ME TO HOLD ON TO MY RECEIPT IN CASE THERE IS A RECALL I CAN GET REIMBURSED. I THINK THIS IS THE LAST FORD I WILL OWN. EVEN THOUGH THIS IS CONNECTED TO THE DRIVE TRAIN, AND KEEPS YOUR TRANSMISSION FROM FAILING, ITS NOT A DRIVE TRAIN PART, AND FORD WILL NOT COVER CAUSE ITS NOT INTERNAL. AS FAR AS I SEE IT! ITS POWER TRAIN RELATED, AND IF IT UNKNOWINGLY FAILS, THE TRANSMISSION WILL FAIL. HOPEFULLY FORD DOES THE RIGHT THING, AND REPAIRS OR REIMBURSES THE CUSTOMER THAT HAD IT REPAIRED FOR THE MISTAKE FORD MADE WITH THE DEFECTIVE PART BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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