Ford Escape Complaints

29,499 consumer complaints on file.

#10451130March 12, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY WHEN THERE WAS A LOUD NOISE AND THE ENTIRE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE ORIGIN OF THE FIRE WAS UNKNOWN AND A FIRE REPORT WAS FILED. THERE WERE NO INJURIES AND THE INSURANCE COMPANY WAS CONTACTED. THERE HAD BEEN NO MAINTENANCE PERFORMED ON THE VEHICLE PRIOR TO THE FAILURE FOR AT LEAST SIX MONTHS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 157,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10451140March 12, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKES FAILED. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL # 07E023000. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 155,000. UPDATED 04/06/12*LJ THE CONSUMER STATED BRAKE FLUID WAS LEAKING FROM THE MASTER CYLINDER. UPDATED 04/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451178March 12, 2012
SEATS
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. UPON IMPACT, THE FRONT DRIVER AND PASSENGER SEATS FRACTURED AND FELL BACKWARD ABNORMALLY. THE POLICE WERE CONTACTED AND A POLICE REPORT WAS FILED. THE DRIVER AND A PASSENGER WERE INJURED. THE PASSENGER SUSTAINED A CONCUSSION AND A BRAIN INJURY. A REAR CHILD PASSENGER SUSTAINED INJURIES TO THE LEG FROM THE SEAT FALLING BACKWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DEEMED THE VEHICLE AS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10451301March 12, 2012
STRUCTURE:BODY
ON BOTH SIDES OF MY CAR JUST ABOVE THE TIRES THE PAINT HAS PEELED OFF AND HAS STARTED TO RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451318March 12, 2012
EQUIPMENT:ELECTRICAL, VISIBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
2010 FORD ESCAPE BACK HATCH AND WINDOW FAIL TO OPEN. THIS IS A KEYLESS WINDOW AND HATCH. FORD DEALERSHIP WANTS TO CHARGE 380.00 TO REPAIR. FORD DOES NOT HAVE A MANUAL OR SECONDARY SYSTEM TO OPEN THE BACK HATCH AND/OR WINDOW. THIS FAIL HAS RENDERED THE BACK PORTION OF THE ESCAPE USELESS. IN AN EMERGENCY, A SECONDARY MANUAL OPENING DEVICE FROM THE INTERIOR AND EXTERIOR NEEDS TO BE RETRO-FITTED, AFTER MARKET BY FORD. THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE, HAS NO INTEREST IN RESOLVING THIS OBVIOUS ENGINEERING BLUNDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450992March 8, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
CPSC#I1220674A. 2002 FORD ESCAPE. CONSUMER STATED SHE RECEIVED A LETTER INFORMING HERE THERE WAS A SAFETY RECALL 11S24 ON HER CAR. *LN THE CONSUMER STATED THE RECALL WAS FOR A FAULTY ABS RELAY. THE CONSUMER WAS INFORMED THE PARTS WOULD NOT BE AVAILABLE UNTIL LATE SPRING 2012. THE CONSUMER WAS ADVISED TO PARK THE VEHICLE OUTDOORS AWAY FROM STRUCTURES, AS THE DEFECT COULD RESULT IN A FIRE EVEN AFTER THE VEHICLE WAS TURNED OFF. *JB UPDATED VOQ 03/15/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450792March 8, 2012
STEERING
POWER STEERING WOULD GO OUT WITHOUT NOTICE. AT FIRST IT WOULD RESUME AFTER TURNING OFF THE VEHICLE AND RESTARTING, HOWEVER IT THEN BEGAN JERKING THE STEERING WHEEL DURING OPERATION OF THE VEHICLE. WE LIVE IN AN AREA WITH EXTREME WINTER ROAD CONDITIONS SO THIS WAS A VERY DANGEROUS PROBLEM. FINALLY WE HAD IT REPAIRED AT AN AUTHORIZED FORD DEALER AT A COST OF $1500.00. THIS DEALER SEEMED TO THINK THAT THE FAILURE IS COMMON. AFTERWARDS, LOOKING ONLINE, WE FIND THAT MANY HAVE EXPERIENCED THIS OCCURRENCE. THIS IS AN EXTREME SAFETY ISSUE AND SHOULD HAVE RESULTED IN A RECALL OF THIS PRODUCT. THIS MODEL HAS ELECTRIC POWER STEERING WHICH CLEARLY WASN'T PERFECTED BEFORE BEING PUT INTO PRODUCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450795March 8, 2012
WHEELS
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT NOTICED A THUMPING NOISE COMING FROM THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS ADVISED THE CONTACT THAT THERE WAS CORROSION ON THE PASSENGER SIDE REAR WHEEL WELL AND THE UNDER COATING WAS CHIPPING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450589March 7, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STOPPED ACCELERATING MOMENTARILY. THE CONTACT ATTEMPTED TO PASS ANOTHER VEHICLE WHEN THE FAILURE OCCURRED. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 68,000. UPDATED 3/27/12*LJ THE CONSUMER STATED THE TRANSMISSION FAILED THREE TIMES. UPDATED 05/31/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450621March 7, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START HOWEVER, ALL OF THE ELECTRICAL COMPONENTS WERE WORKING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT HAD THE FUEL PUMP REPLACED. FIVE YEARS PRIOR TO THE MOST RECENT FAILURE, THE SAME FAILURE OCCURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WERE THE FUEL PUMP WAS REPLACED FOR THE FIRST TIME. THE VEHICLE WAS NOT RECENTLY REPAIRED FOR THE SIMILAR FAILURE. THE CURRENT MILEAGE WAS 34,000 AND THE FAILURE MILEAGE WAS 14,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450634March 7, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND WITHOUT WARNING, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK THE VEHICLE TO A PRIVATE MECHANIC WHERE IT WAS INSPECTED. THE MECHANIC ADVISED THAT THE COIL PACK FAILED DUE TO COMPUTER FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450461March 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE TRANSMISSION FAILED TO SHIFT INTO SECOND GEAR AND SUDDENLY, THERE WAS HESITATION AND A VIOLENT JERKING MOTION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V222000 (POWER TRAIN: AUTOMATIC TRANSMISSION) YET, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TWICE. THE TRANSMISSION VALVE BODY WAS REPLACED ON ONE OCCASION AND THE BURNED CLUTCH AND TRANSMISSION DRUMS WERE REPLACED AT A DIFFERENT TIME. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 864.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10450525March 6, 2012
STEERING
WHILE DRIVING MY 2008 FORD ESCAPE GOING ABOUT 40 MILES AN HOUR, THE STEERING COLUMN COMPLETELY LOCK UP MAKING IS IMPOSSIBLE TO STEER. I WAS ABLE TO NAVIGATE THE VEHICLE TO THE SIDE OF THE ROAD. WE BROUGHT IT IN TO HAVE IT LOOKED AT AND WERE TOLD IT IS AN ELECTRONIC CENSOR THAT IS IMBALANCED VS. HAVING POWER STEERING FLUID IT RUNS ELECTRONICALLY. THE WAY IT IS BUILT, YOU HAVE TO REPLACE THE ENTIRE DRIVE SHAFT VS. JUST THE CENSOR. HUNDREDS OF COMPLAINTS ONLINE ABOUT THIS VERY ISSUE WITH THIS MAKE, YEAR AND MODEL. IT IS A DEFINITELY SAFETY CONCERN. WE CALLED BOTH THE DEALERSHIP AND FORD MOTOR COMPANY AND NEITHER IS WILLING TO TAKE OWNERSHIP OR ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450548March 6, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, ENGINE AND ENGINE COOLING, SUSPENSION
WHEN I RECENTLY HAD MY ROUTINE MAINTENANCE CHECK ON MY VEHICLE I WAS HORRIFIED WHEN MY MECHANIC INFORMED ME THAT THE FRONT SUB FRAME WAS RUSTED FROM THE INSIDE OUT! CAN YOU IMAGINE MY UTTER SHOCK WHEN MY MECHANIC ADVISED ME THAT THIS VEHICLE IS PROHIBITED TO BE DRIVEN SINCE CATASTROPHIC OUTCOMES WOULD BE LIKELY? HOW VERY FORTUNATE NOTHING FATAL TOOK PLACE WHILE BEING IN THIS VEHICLE; BECAUSE BASED ON THE CONDITION OF THE SUB FRAME IT COULD HAVE BEEN MY REALITY TO SUFFER DETRIMENTAL CONSEQUENCES. MY YOUNG CHILDREN ARE IN THIS SUV EVERY SINGLE DAY AND TO THINK THEIR LIVES WERE AT RISK JUST BY BEING A PASSENGER HAS SICKENED ME BEYOND WORDS. I HAD NO OTHER CHOICE BUT TO GET IT REPAIRED ASAP, SO I INFORMED THE CUSTOMER RELATIONSHIP CENTER OF FORD MOTOR COMPANY AS INSTRUCTED BY THEIR WEBSITE AND ALL THEY COULD DO WAS APOLOGIZE FOR ANY INCONVENIENCE. THIS FRIGHTENING SITUATION GOES FAR BEYOND FROM BEING AN INCONVENIENCE IT COULD HAVE BEEN A MAJOR LIFE THREATENING ISSUE. I WAS NOT ASKING FORD FOR A NEW VEHICLE, I SIMPLY WAS ASKING FOR ASSISTANCE TOWARDS A MAJOR EXPENSE THAT WAS NOT CAUSED BY MY LACK OF PROTECTING MY MAJOR INVESTMENT WITH ROUTINE MAINTENANCE CHECKS BUT BY FORD HAVING DEFECTIVE SUB-FRAMES INSTALLED IN THEIR VEHICLES. MY MECHANIC HAS NEVER SEEN SUCH A STRUCTURAL DEFECT AS THIS EVER BEFORE! FORD HAS ALREADY MANUFACTURED VEHICLES THAT INVOLVED MAJOR RECALLS FOR THE EXACT SAME PROBLEM, SO QUITE NATURALLY OTHER FORD MODELS COULD SUFFER THE SAME DANGEROUS CONSEQUENCES WITH REGARDS TO THE FRONT SUB FRAME . I BELIEVE AN INVESTIGATION ON THIS HORRIFIC ISSUE IS DEEMED A NECESSITY DUE TO THE HISTORY OF FORD'S SUB FRAMES. THIS HAS BEEN VERY DEVASTATING TO ME AND I CAN'T IMAGINE ALLOWING ANOTHER CONSUMER TO ENDURE THIS MAJOR FEAR. YOUR ATTENTION TO THIS IS APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450271March 5, 2012
SERVICE BRAKES, HYDRAULIC
TOOK THE VEHICLE INTO FORD TO ADJUST BRAKES BECAUSE THE FELT MUSHY AND PEDAL TRAVELED TO THE FLOOR. FORD ADJUSTED THE BRAKES, FOUND A CRACKED BRAKE LINE, AND BLEED THE BRAKES AND CHARGED $260. TWO WEEKS LATER THE SAME PROBLEM OCCURRED. LEFT THE CAR AT FORD THIS TIME THEY SAY A FAULTY MASTER CYLINDER WHICH IS ANOTHER $280. NOW OF COURSE THEY CLAIM THIS HAS NOTHING TO DO WITH THE RECALL FOR THE LEAKING MASTER CYLINDER CAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450209March 4, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
SUDDEN ENGINE FAILURE WHILE DRIVING APPROXIMATELY 50 MPH. TOLD BY MECHANIC IT WAS A "FRIED" COMPUTER CAUSED BY INCORRECT SPARK PLUGS (ORIGINAL FACTORY-INSTALLED). WILL HAVE TO REPLACE PCM, COILS AND PLUGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450218March 4, 2012
STEERING
WHILE ENTERING INTO TRAFFIC ONTO A BUSY STREET THE STEERING FAILED. WAS ABLE (WITH GREAT EFFORT) TO STRAIGHTEN THE VEHICLE IN THE LANE AND THEN SAFELY PULL TO SIDE(FORTUNATELY, MY WIFE WAS NOT DRIVING AS SHE WOULD NOT HAVE HAD THE STRENGTH TO CARRY THIS OUT AND PROBABLY WOULD HAVE CRASHED). TURNED IGNITION OFF AND LOOKED UNDER HOOD TO SEE IF BELT HAD BROKEN, ETC. COULD NOT FIND TRADITIONAL POWER STEERING PUMP. TURNED IGNITION ON AND STEERING WORKED! AND HAS WORKED SINCE. DISCOVERED THIS VEHICLE HAS AN ELECTRIC POWER STEERING PUMP. AND THEY ARE FREQUENTLY FAILING. CALLED DEALER-ROUGHLY 3 WEEK BACKLOG FOR PART-WHICH IS THE ENTIRE STEERING COLUMN-PUMP NOT ABLE TO BE REPLACE SEPARATELY. HOW COULD A CAR DESIGNER OR THE GOVERNMENT ALLOW THIS TYPE OF STEERING PUMP TO BE PUT ON A VEHICLE(PROBABLY JUST TO SQUEEZE OUT AN EXTRA MPG)? IT IS NOT ONLY PLAIN DANGEROUS, BUT IMPRACTICAL. IF I HAD KNOWN THAT THIS WAS HOW THE STEERING WAS ON THIS CAR I WOULD NOT HAVE BOUGHT IT! THE NHTSA SHOULD REQUIRE (FORD AT LEAST) TO ISSUE A RECALL AND STOP THIS TYPE OF POWER STEERING BEING OFFERED ON NEW VEHICLES. I HAVE HAD PUMPS AND BELT SNAP ON VEHICLE IN THE PAST WHILE DRIVING, BUT NEVER WITH THIS AMOUNT OF STEERING LOSS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450241March 4, 2012
POWER TRAIN
FORD ESCAPES HAVE A COMMON PROBLEM WITH THE TONE RING CRACKING AND ACTIVATING THE ABS & 4WD SENSOR LIGHTS. MANY DEALERS CHARGE HIGH PRICES TO REPLACE THE ENTIRE AXLES. IT CAN BE REPAIRED BY SIMPLY REPLACING THE TONE RING ITSELF. THIS PROBLEM HAS BEEN ONGOING FOR A WHILE NOW AND FORD HAS DONE NOTHING TO CORRECT THE PROBLEM OTHER THAN HAVE DEALERS CONTINUE TO MAKE MONEY ON AN THEIR ENGINEERING FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450049March 2, 2012
VISIBILITY
VEHICLE WAS PURCHASED ON 2/29/2012. I PARKED IN THE DRIVEWAY AFTER RETURNING FROM WORK THE FOLLOWING DAY (3/1/2012). I WAS SITTING IN THE VEHICLE WITH THE IGNITION OFF, WHILE TALKING ON THE PHONE. THE CAR SAT IN THE DRIVEWAY FOR ABOUT 5 MINUTES WHILE OFF AND STATIONARY. THE TEMPERATURE OUTSIDE WAS AROUND 35-40 DEGREES FAHRENHEIT. SUDDENLY, THE REAR WINDOW SPONTANEOUSLY SHATTERED, AND GLASS WAS DISTRIBUTED BOTH INSIDE AND OUTSIDE THE VEHICLE. THE POLICE WERE CALLED, TO INVESTIGATE THE POSSIBILITY OF SOMEONE THROWING OR SHOOTING A PROJECTILE AT THE WINDOW. A POLICE REPORT WAS FILED, AND NO EVIDENCE OF HUMAN INVOLVEMENT WAS FOUND. THERE WERE NO PROJECTILES OR ITEMS IN THE VICINITY THAT COULD HAVE CAUSED THE WINDOW TO BREAK. I WAS IN THE VEHICLE WHEN IT HAPPENED, AND THE NOISE WAS VERY LOUD. AFTER SHATTERING, THE WINDOW SUPPORTS WERE IN THE EXTENDED POSITION OUTSIDE THE VEHICLE. THE REAR WIPER ASSEMBLY REMAINED IN IT'S ORIGINAL POSITION. ALL OF THE GLASS EXCEPT SMALL AMOUNTS AROUND THE HINGES AND WIPER ASSEMBLY WERE SHATTERED. I SUSPECT THAT A DEFECT IS TO BLAME, CAUSING THE WINDOW TO SPONTANEOUSLY BREAK IN THIS MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450054March 2, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 FOR THE VEHICLE. THE CONTACT CALLED HER NEAREST DEALER AND WAS ADVISED THAT THE PARTS FOR THE RECALL REPAIR WOULD NOT BECOME AVAILABLE UNTIL APRIL 2012. PRIOR TO RECEIVING THE RECALL NOTICE, THE CONTACT WAS TRAVELING 10 MPH WHEN SHE ATTEMPTED TO APPLY THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND AND THE BRAKE PEDAL DROPPED TO THE FLOORBOARD ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE BRAKE LINES WERE REPLACED. THE VEHICLE WAS NOT DIAGNOSED BY AN AUTHORIZED DEALER. THE CURRENT AND THE FAILURE MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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