Ford Escape Complaints

29,499 consumer complaints on file.

#10469585August 7, 2012
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE ACCELERATED INDEPENDENTLY AND THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. A POLICE REPORT WAS FILED AND THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 74,000. UPDATED 09/19/12*LJ UPDATED 09/19/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10469319August 6, 2012
POWER TRAIN
DRIVING ON FREEWAY AT 70 MPH. LOST DRIVE POWER AS IF TRANSMISSION HAD DISCONNECTED (EVEN THOUGH TRANSMISSION SHIFTER WAS IN DRIVE MODE) AND "WRENCH" LIGHT CAME ON. TACHOMETER SHOWED ABOUT 1100 RPM. PUSHING THE ACCELERATOR PEDAL DOWN DID NOT INCREASE ENGINE RPM. COASTED TO SHOULDER. TURNED OFF IGNITION AND RESTARTED THE VEHICLE, IMMEDIATELY. VEHICLE STARTED UP AND DROVE NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469311August 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN, THE VEHICLE SUDDENLY ACCELERATED AS IF THE CRUISE CONTROL WAS ENGAGED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FENCE. THE POLICE WERE NOTIFIED AND A CITATION WAS ISSUED. THERE WERE NO INJURIES AND THERE WERE MINOR SCRATCHES TO THE VEHICLE'S FRONT BUMPER. THE VEHICLE WAS DRIVABLE AFTER THE CRASH. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,016.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10469338August 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE LIMITED. THE CONTACT WAS TRAVELING 30 MPH WHEN THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 68,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469393August 6, 2012
STEERING
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT A GRINDING NOISE EMITTED FROM THE STEERING COLUMN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE NOISE BECAME MORE PREVALENT DURING HOT WEATHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE COULD BE THE RESULT OF A BEARING ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. ..UPDATED 09-17-12 *BF THE CONSUMER STATED THE NOISE DID CEASE FOR A PERIOD OF TIME. UPDATED 09/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469412August 6, 2012
ELECTRICAL SYSTEM
THIS HAS HAPPENED TWICE. ONCE ON 7/27 AND AGAIN TODAY, 8/6. WHILE DRIVING ON THE INTERSTATE COMING DOWN OFF AN OVERPASS WITH THE AIR ON THE CAR SUDDENLY STALLED. BOTH TIMES I WAS ABLE TO RESTART FROM THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469441August 6, 2012
STEERING
STEERING WAS VERY LOOSE CAUSING VEHICLE TO WEAVE BACK AND FORTH ON ROADWAY..TOOK VEHICLE TO REPAIR SHOP AND LOWER STEERING ARM WAS REPLACED CORRECTING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469142August 3, 2012
VEHICLE SPEED CONTROL
GAS PEDAL WILL STICK EVERY TIME I TRY TO ACCELERATE. I HAVE TO TAP GAS PEDAL TWICE WITH FOOT TO ACCELERATE CAR AT ANY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468917August 2, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT WAS DRIVING 35 MPH AND ATTEMPTED TO BRAKE WHEN VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO DEALER HOWEVER THE EXACT FAILURE WAS UNKNOWN. THERE WERE SEVERAL REPAIRS MADE TO VEHICLE BUT THE SPECIFIC DETAILS WERE UNAVAILABLE. THE REPAIRS DID NOT REMEDY THE FAILURE PERMANENTLY. THE DEALER ADVISED THE CONTACT TO DECLARE THE VEHICLE AS A LEMON THE FIFTH TIME THAT THE FAILURE RECURRED. THE FAILURE CEASED FOR TWO YEARS BEFORE RECURRING. THE MANUFACTURER WAS MADE AWARE OF THE RECURRING FAILURE HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 64,000. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470921August 1, 2012
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING IN MAJOR TRAFFIC, I WAS TRYING TO CHANGE LANES AND PUT MY FOOT ON THE PEDAL TO ACCELERATE, MY PEDAL WAS FROZEN IN PLACE AND I COULD NOT GET IT MOVED. MY CAR STARTED SLOWING DOWN. THEN WITHIN A FEW SECONDS MY PEDAL POPPED AND I COULD ACCELERATE AGAIN. THIS HAS HAPPENED FOUR TIMES EACH TIME, THE PEDAL FROZE LONGER. THE LAST TIME, WAS IN APRIL ON A SUNDAY AND MY GAS PEDAL FROZE AGAIN. I WAS IN MAJOR TRAFFIC AND VEHICLES WERE DRIVING FAST BEHIND ME AS A LIGHT HAD JUST CHANGED TO GREEN. I TRIED TO ACCELERATE BUT MY GAS PEDAL WAS STUCK, I WAS DRIVING BY A GARDEN NURSERY (BUSINESS) WHICH HAS AS HUGE DIRT DRIVEWAY, I SKIDDED INTO THE LOT TO GET OUT OF THE WAY TO AVOID BEING HIT. I WOULD HAVE DEFINITELY BEEN HIT IF I HAD NOT OF TURNED. MY SPEED HAD COMPLETELY STOPPED. IN THIS INSTANCE, MY GAS PEDAL STAYED FROZEN FOR ABOUT AN HOUR. I KEPT PUTTING MY CAR IN REVERSE TO TRY TO GET SOME MOMENTUM AS I COULD NOT GET ANY SPEED GOING FORWARD. FINALLY, I TURNED MY CAR OFF FOR ABOUT 20 MINUTES AS I WAS NOT MAKING ANY PROGRESS AND TRIED AGAIN. AFTER ALL THIS TIME, I TRIED TO DRIVE IN THE DRIVEWAY AND I GOT A LITTLE SPEED. I DROVE HOME AND NEVER MADE IT TO MY DESTINATION FOR THE DAY. I CONTACTED THE LOCAL FORD DEALERSHIP AND ASKED THEM ABOUT THIS PROBLEM AND IF THERE WAS A RECALL. THEY SAID THERE WAS NOT A PROBLEM AND NOT AWARE AND NO RECALL EXISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468868August 1, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
MY CAR HAD A LOUD SQUEAK AND CREAK WHILE DRIVING THAT CONTINUALLY GOT LOUDER OVER THE PAST WEEK... I TOOK IT TO MY MECHANIC AND HE DISCOVERED THE SUB FRAME ASSEMBLY ON THE FRONT PASSENGER SIDE HAS COMPLETELY ROTTED AWAY. THIS ATTACHES TO THE CONTROL ARM, AND FORD HAS NO RECALL. HE IS A CERTIFIED MECHANIC AND SAYS THIS PART SHOULD NEVER HAVE ROTTED. HE ADVISED TO CHECK WITH FORD FOR RECALL, HOWEVER FORD DENIES ANY RECALL WITH THIS PART.. SO NO ACTION FROM FORD ABOUT A ROTTED FRAME! VEHICLE IS NOW UNABLE TO BE DRIVEN DUE TO SAFETY CONCERNS OF CONTROL ARM BECOMING UNATTACHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468395July 31, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED THE ACCELERATOR PEDAL WOULD STICK IN A PARTIALLY DEPRESSED POSITION AND THE VEHICLE WOULD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC AND THE THROTTLE BODY WAS REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE A FAILURE. NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 89,000. UPDATED 08/28/12*LJ THE CONSUMER STATED THE THROTTLE BODY WAS CLEANED. THE GAS PEDAL STICKING HAPPENED QUITE OFTEN. UPDATED 08/29/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468391July 31, 2012
STRUCTURE:BODY, POWER TRAIN
MY 2010 FORD ESCAPE IS MAKING A NOISE THAT STARTED ABOUT 2 MONTHS AGO. THE NOISE SOUNDS LIKE TOOLS WERE BEING STORED IN THE BACK AND WHEN I STOPPED, TURNED, OR EVEN BEGAN TO TAKE OFF AGAIN I WOULD HEAR THIS RATTLING SOUND. I HAD TO PAY A DIAGNOSTIC FEE OF 150 SOMETHING DOLLARS. TEST-DROVE VEHICLE WITH MECHANIC BUT IT WAS VERY HARD TO DUPLICATE. THEY HAD VEHICLE 3 SEPARATE TIMES VEHICLE ENDED UP STAYING BY THE 3RD TIME WITH THEM FROM A THURSDAY TILL A TUESDAY I WAS TOLD IT WAS RUST ON THE SUB FRAME SHOCKED THAT FORD HAD A SERVICE BULLETIN FOR AND THAT THEY HAD TO REMOVE SOME TYPE OF BOLTS. SOUND WOULD BE GONE FOR A FEW DAYS BUT MAYBE SHAKE BACK LOOSE. SOUND NOW COMING FROM THE FRONT. I CALLED BACK TO THE 1ST DEALERSHIP AND WAS TOLD BY THE SERVICE MANAGER BASICALLY DON'T BRING IT BACK THERE IT IS A WASTE OF THEIR TIME BECAUSE THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE HE ASKED ME WHERE I PURCHASED IT AND WAS TOLD TO TAKE BACK TO ORIGINAL DEALERSHIP. I MUST SAY EARLY ON INTO THE SITUATION I WROTE TO FORD BECAUSE I WAS VERY DISGUSTED THAT I HAD TO PAY A DIAGNOSTIC FEE FOR SOMETHING THAT WAS A KNOWN PROBLEM TO FORD ALL THIS TIME AND WANTED MY FEE BACK. THEY TOLD ME SINCE IT WAS NOT FIXED AND THE 1ST DEALERSHIP COULD NOT REALLY FIGURE OUT WHAT IS WRONG TAKE IT BACK TO THE ORIGINAL DEALERSHIP OF PURCHASE. I FOUND OUT THAT AGAIN I HAVE TO PAY ANOTHER DIAGNOSTIC FEE AND I PRAY THAT THEY FIND OR HEAR SOMETHING DUE TO THE NOISE IS NOT HEARD ALL THE TIME. AGAIN, I AM OUT OF MORE MONEY. I DECIDED NOT TO WASTE ANYMORE TIME PAYING DIAGNOSTIC FEES AND MAYBE HOPE THE VEHICLE FALLS APART I FEEL LIKE I AM UP AGAINST A WALL I KNOW THIS IS MY LAST TIME DEALING WITH FORD TIME TO MOVE ON ESPECIALLY WITH THIS 36,000 MILE WARRANTY CRAP. THE NOISE IS DEFINITELY THERE AS OTHERS CAN HEAR IT. I FEEL STUCK I JUST PRAY THAT NOTHING HAPPENS TO ME WHEN DRIVING THIS JUNK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468452July 31, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 FORD ESCAPER HYBRID. THE CONTACT STATED THAT A TRIANGLE WARNING SYMBOL ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER AND THE FAILURE WAS DIAGNOSED AS THE ELECTRONIC MOTOR COOLING PUMP TRANS AXLE HAVING OVERHEATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS TAKEN. THE CONTACT STATED THAT THE BATTERY HAD ALSO FAILED SEVERAL TIMES. THE DEALER PERFORMED A DIAGNOSTIC THAT WAS UNABLE TO LOCATE A FAILURE CODE. IN ADDITION, THE AIR CONDITIONER, WATER PUMP, ELECTRONIC BATTERY AND THE COOLING FAN WERE REPLACED BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468462July 31, 2012
ELECTRICAL SYSTEM
THE CAR LITERALLY DIED WHILE DRIVING. I PULLED OVER (COASTED MORE LIKE), TURNED OFF THE ENGINE AND THEN TRIED TO RESTART (IT DID). THEN IT DID THE SAME THING AN HOUR LATER. I WAS TOLD BY A TRUSTED MECHANIC IT'S LIKELY A DEFECTIVE THROTTLE BODY ASSEMBLY (TBA) AND THAT THERE'S A NOTE IN THE DATABASE INDICATING THERE MIGHT BE A PROBLEM. I WON'T KNOW FOR SURE UNTIL IT'S REPLACED ON THURSDAY. I CALLED FORD AND THEY SAID IT'S POSSIBLE IT COULD BE COVERED UNDER THEIR 60,000/5YR POWER TRAIN WARRANTY BUT THAT A DEALER MIGHT SAY IT'S UNDER THE 3 YR WARRANTY AND THUS PASSED COVERAGE. I WENT TO A NEARBY FORD DEALERSHIP AND SURPRISE, SURPRISE IT'S NOT COVERED. HOW CAN A CAR LITERALLY DYING WHILE ON AN INTERSTATE HIGHWAY NOT BE DUE TO A DEFECTIVE PART?! IT'S A 2010 MODEL. I'VE GOT LESS THAN 50,000 MILES ON IT. ALSO THE EMISSIONS WARRANTY BOOK SPECIFICALLY LISTS THE TBA AS COVERED AND IT'S NOT LIMITED TO 3 YEARS. THIS LOOKS LIKE AN ACCIDENT WAITING TO HAPPEN. IT'S NOT A MINOR PROBLEM LIKE THE AIR CONDITIONING GOING OUT. AND I DON'T THINK THIS IS AN ISOLATED INCIDENCE IF THERE IS SUFFICIENT CONCERN THAT A MECHANIC CAN SEE A WARNING ON THE PART. HOPE I'M WRONG. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468466July 31, 2012
SERVICE BRAKES, STEERING
THE STEERING WHEEL POPS WHEN TURNING. WHEN THE WEATHER IS COLD THE BRAKES WON'T PUSH DOWN. BATTERY GOES DEAD IF NOT DRIVEN DAILY. RADIO WONT PLAY AFTER REPLACE BATTERY THAT WAS DEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468477July 31, 2012
VEHICLE SPEED CONTROL, ENGINE
I MADE A LEFT TURN FROM EASTBOUND STEWART ROAD ONTO THE INSIDE LANE OF NORTHBOUND M125 (N. MONROE STREET), MONROE, MI AT APPROXIMATELY 09:00. WHEN APPROACHING FRENCHTOWN MALL AREA ON THE LEFT, CARS AHEAD WERE STOPPED FOR OTHERS MAKING LEFT TURNS INTO THE MALL. I TOOK MY RIGHT FOOT OFF OF THE GAS PEDAL TO COAST SO AS NOT TO HAVE TO BRAKE. SUDDENLY MY CAR ACCELERATED (SPED UP); MY RIGHT FOOT WAS STILL OFF OF THE GAS PEDAL AND ON THE FLOOR. I HIT THE BRAKE HARD WITH MY RIGHT FOOT AND THE VEHICLE DID STOP. (I NEVER USE MY LEFT FOOT TO BRAKE. I ALWAYS USE THE RIGHT FOOT TO DRIVE AND TO BRAKE.) I THOUGHT OF ALL OF THE INCIDENTS OF SUDDEN ACCELERATION; NOW KNEW HOW IT FELT. RESEARCHED, FOUND INFO AS TO RECALL ISSUED . WE NEVER RECEIVED RECALL NOTICE. PUT VIN # IN FORD SITE. OUR VEHICLE, 2004 ESCAPE 3.0L V6 NOT RECALLED. THE CRUISE CONTROL QUIT WORKING MAY, 2011. WE HAD THE ESCAPE IN FOR REGULAR SERVICE RECENTLY AND WE TOLD THE SERVICE ADVISOR, WHO IS ALSO THE ASSISTANT SERVICE MANAGER AT THE DEALER, THAT THE CRUISE CONTROL NO LONGER WORKED. HE SAID IT COULD BE CHECKED BUT IT WOULD BE EXPENSIVE TO FIX. WE CHOSE NOT TO INCUR ADDITIONAL EXPENSE GIVEN THE AGE OF THE VEHICLE. THIS VEHICLE HAS CONSISTENTLY HAD ALL SERVICE, OIL CHANGES, REPAIRS DONE AT THE FORD DEALER. WE DID NOT KNOW ABOUT THE RECALL, NOR OF THE TECHNICAL SERVICE BULLETIN ISSUED TO ALL DEALERS BY FORD. INTERESTING NOTE: WE OWN AND DRIVE A 1989 FORD F150 AND THE CRUISE CONTROL WORKS FINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468493July 31, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE SEAT BELT WOULD NOT UN-LATCH. AFTER FOUR MINUTES THE CONTACT WAS ABLE TO UN-LATCH THE SEAT BELT AND EXIT THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE SEAT BELT COULD NO LONGER BE LATCHED. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER NOR CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468194July 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK WHEN DEPRESSED, CAUSING THE VEHICLE TO STOP ACCELERATING. THE CONTACT STATED THAT THE INTERMITTENT FAILURE WAS MOST PROMINENT WHEN DRIVING IN THE COLDER WEATHER. THE CONTACT RESOLVED THE FAILURE TEMPORARILY BY CONTINUOUSLY PUMPING THE ACCELERATOR PEDAL UNTIL IT WOULD RELEASE. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED TO THE CONTACT. THE CURRENT MILEAGE WAS 123,000. THE FAILURE MILEAGE WAS 200. UPDATED 9/19/12 *CN THE CONSUMER STATED THE "STICKY PEDAL" ISSUE OCCURRED A FEW DOZEN TIMES WHEN OPERATING THE VEHICLE AT ABOUT 35MPH. THE FAILURE MOSTLY OCCURRED IN COOLWEATHER. IT CAUSED THE VEHICLE TO STOP IN THE MIDDLE OF THE ROAD FOR 5-10 MINS AT A TIME. UPDATED 09/20/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468197July 30, 2012
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE HEARD A GRINDING NOISE COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S WHEEL BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,167.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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