Ford Escape Complaints

29,499 consumer complaints on file.

#10489016December 17, 2012
ENGINE
DURING THE LATEST RECALL FOR THE FORD ESCAPE 2013 WITH 1.6L ECOBOOST ENGINE, THE DEALER FOUND OTHER ISSUES OUTSIDE THE SOFTWARE UPDATE TO PREVENT OVERHEATING OF THE ENGINE. THE DEALER ALSO STATED THERE IS A FUEL BRIDGE ISSUE OR SOME KIND OF LEAK, IF FORD KNOWS ABOUT THESE ISSUES WHY WE DON'T HEAR ABOUT THEM ON THE RECALL, THEY ARE EAGER TO FIX THE ISSUE, SO IT LEADS ME TO BELIEVE THEY ARE HIDING OTHER ISSUES WITH THE ENGINE FIRES. DOES NHTSA KNOWS ABOUT THESE OTHER ISSUES? I AM PUSHING FOR FORD TO FIX MY CAR OR BUY IT BACK. IT LEADS ME TO BELIEVE THIS IS NOT A SIMPLE SOFTWARE FIX LIKE THEY ARE TALKING ABOUT IN THE MEDIA. I HOPE NHTSA IS PUSHING FORD TO COME CLEAN AND TELL THE FULL STORY, BEFORE SOMEBODY GETS HURT. ARE THEY JUST TRYING TO BUY TIME, NOT SURE WHY IS TAKING SO LONG FOR MY CAR TO GET FIX WHEN THEY ARE SAYING IS JUST HALF DAY FIX. THEN TODAY THEY SAID IS SOME LIKE AND THEY EVEN MENTION THE FUEL BRIDGE, WHAT IS THE TRUE STORY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489032December 17, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER BUT THE CONTACT WAS ABLE TO BE RESTART AND DRIVE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,690. UPDATED 01/05/13*LJ UPDATED 02/11/2013*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489056December 17, 2012
ENGINE
I WAS DRIVING AT 55MPH GOING EAST ON 301. I STOPPED AT A STOP SIGN TO TURN LEFT ONTO 305, CROSSING OVER 301 WEST. AFTER STOPPING, I ACCELERATED TO CROSS OVER 301 WEST TO TURN ONTO 305 AND THE ENGINE DIED. LUCKILY I HAD ENOUGH MOMENTUM TO DRIFT ACROSS THE ROAD AND MADE IT SAFELY ONTO THE SHOULDER OF 301. IF I DIDN'T I WOULD HAVE BEEN T-BONED BY CARS TRAVELING <55+MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488810December 14, 2012
SERVICE BRAKES
2013 FORD ESCAPE SITUATION IS THAT WHEN I TRANSFER MY FOOT FROM THE ACCELERATOR TO THE BRAKE PEDAL, BESIDES LIGHTLY BRAKING THE VEHICLE EXPERIENCES A SURGE IN ACCELERATION ... CAUSING UNEXPECTED ACCELERATION WHEN THE DRIVER WOULD EXPECT THE VEHICLE TO BE BRAKING. THERE ARE 1 OR 2 PROBLEMS: 1) THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR PEDAL [MORE SO FOR A MALE DRIVER WITH A WIDER FOOT THAN A FEMALE DRIVER]. 2) THE BRAKE PEDAL HAS TOO MUCH MOVEMENT WHILE THE DRIVER IS TRYING TO BRAKE, IN THAT PRESSURE ON THE BRAKE PEDAL PUSHES THE PEDAL TO AND PAST THE ACCELERATOR PETAL; IN THAT IF THE FOOT IS NOT EXACTLY ON THE BRAKE PEDAL, THE ACCELERATOR PUSHES DOWN AND CAUSES A POWER SURGE, WHEN THE DRIVER IS EXPECTING THE VEHICLE TO BE BRAKING. THE PROBLEM IS THE DESIGN AND FUNCTION OF THE BRAKE PEDAL. THE BRAKE PETAL HAS SUCH A LONG TRAVEL, THAT WHEN A PERSON'S FOOT IS NOT 100% ON THE BRAKE THAT THE FOOT ALSO PRESSES ON THE ACCELERATOR PEDAL, CAUSING THE VEHICLE TO SURGE FORWARD UNEXPECTEDLY, INSTEAD OF STOPPING. THIS IS MOST LIKELY TO HAPPEN WITH A MAN'S FOOT, BEING WIDER THAN A FEMALE'S FOOT. I HAVE EXPERIENCED THIS ON VARIOUS OCCASIONS; ALL OF WHICH CAUSED AN EXTREMELY TRAUMATIC SITUATION(S): 1) TRAVELING ON THE FREEWAY, WHEN TRAFFIC BACKS UP OR ANOTHER VEHICLE CHANGES INTO MY DRIVING LANE - IN EITHER CONDITION, WHERE FORCED TO BRAKE 'UNEXPECTEDLY', THE VEHICLE SURGES FORWARD. 2) WHEN BRAKING AT AN INTERSECTION, TAKING THE FOOT FROM THE ACCELERATOR TO THE BRAKE, INITIALLY THE CAR SLOWS DOWN, BUT WHEN THE BRAKE IS PRESSED TO STOP THE CAR, THE CAR ACCELERATES UNEXPECTEDLY, I.E, A PEDESTRIAN IS CROSSING THE STREET IN AN INTERSECTION AND THE VEHICLE ACCELERATES UNEXPECTEDLY AND POSSIBLY INJURING THE PEDESTRIAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488659December 13, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH DURING THE NIGHT, THE DAYTIME RUNNING LIGHTS AND THE INSTRUMENT PANEL LIGHTS ILLUMINATED AUTOMATICALLY HOWEVER, THE TAIL LIGHTS WOULD NOT ILLUMINATE UNLESS ACTIVATED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488683December 13, 2012
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING GAS PEDAL IS STICKING, ELECTRONIC THROTTLE BODY FAILURES RESULTING IN STALL/SURGE WHILE DRIVING. THIS IA A VERY DANGEROUS DEFECT THAT CAN CAUSE SERIOUS INJURY OR DEATH AND NEEDS TO BE ADDRESSED BY FORD MOTOR COMPANY . THERE CURRENTLY IS NOT A RECALL TO THIS YEAR MODEL. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488069December 12, 2012
VEHICLE SPEED CONTROL
I TOOK OFF ON A 4 LANE HIGHWAY ONE MORNING AND DEPRESSED THE GAS PEDAL MOSTLY AS I WAS MERGING IN TRAFFIC. WHEN I ATTEMPTED TO LET OFF THE PEDAL, THE CAR CONTINUED TO ACCELERATE. THIS WAS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR. CURRENTLY THERE HAVE BEEN TWO RECALLS REGARDING A RANDOM ACCELERATION PROBLEM. THE FIRST WAS REPAIRED WHEN IT HAPPENED DUE TO AN ACCELERATOR CABLE PROBLEM. THIS TIME, I QUICKLY SHIFTED TO NEUTRAL AND PULLED OVER...COINCIDENTALLY NEXT TO A STATE POLICE OFFICER. HE ASSISTED ME IN RELEASING THE THROTTLE BODY ON THIS CAR AS IT WAS CLEARLY STUCK. THE DATE I PROVIDED IS NOT AN EXACT DATE, HOWEVER, I CALLED FORD THE DAY IT HAPPENED AND THEY SAID THEY COULDN'T DO ANYTHING ABOUT IT BECAUSE THE ORIGINAL RECALL WAS SAID TO BE FIXED. I LEFT THE ENGINE COVER OFF UP UNTIL TODAY, WHICH IS BECAUSE IT'S BEING FIXED DUE TO THE CURRENT RECALL. THIS BRINGS ME TO MY CURRENT ISSUE. I HAVE CALLED FORD ONCE MORE SINCE THE INCIDENT ASKING THEM IF THEY FOUND THE SOLUTION AND IF THEY WOULD REPAIR MY CRUISE CONTROL CABLE, AS IT WAS DAMAGED (WHICH ALSO IS THE DESCRIPTION OF THE RECALL). THEY SAY IT'S A PRE-EXISTING CONDITION WHICH IS VERY UNTRUE BECAUSE I HAVE CALLED TWICE ABOUT THIS ISSUE, LONG BEFORE THE RECALL. I VERIFIED THAT THEY DO SHOW RECORD THAT I CALLED. I WANT THEM TO PAY FOR THIS $35 CRUISE CABLE BECAUSE IT'S THEIR FAULT IT BROKE, DUE FROM A SAFETY ISSUE, AND I CALLED ABOUT IT LONG BEFORE THIS RECALL WHICH SHOULD PROVE I HAVE A LEGITIMATE COMPLAINT. FORTUNATELY FOR FORD AND MYSELF, I WAS INTELLIGENT ENOUGH TO KNOW HOW TO STOP THE VEHICLE PRIOR TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488070December 12, 2012
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED UPON CLOSING THE REAR LIFT GATE, THE GLASS SHATTERED OUTWARDLY. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 17,936. ..UPDATED 01/30/13 *BF UPDATED 2/5/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488079December 12, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN UNEXPECTED HESITATION AS THE VEHICLE BEGAN TO SURGE FORWARD. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE MALFUNCTION. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 77. UPDATED 1/15/13* CN THE CONSUMER STATED THE PROBLEM WAS SOLVED ON 12/13/12. HIS RIGHT FOOT WAS TOUCHING THE SIDE OF THE BRAKE AND ACCELERATOR PEDAL, CAUSING THE VEHICLE TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488601December 12, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT HAD TO CONSTANTLY DEPRESS THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RESPOND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488137December 12, 2012
SERVICE BRAKES
TL-THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT APPROACHED A STOP SIGN AND WHEN THE BRAKE PEDAL WAS DEPRESSED THERE WAS A DELAYED RESPONSE WITH THE TRACTION CONTROL AND ABS WARNING INDICATORS ILLUMINATION. IN ADDITION, THERE WAS A LOUD GRINDING NOISE AND AFTER REPEATED ATTEMPTS THE VEHICLE CAME TO A STOP. THE ENGINE WAS TURNED OFF AND UPON RESTARTING THE VEHICLE RESUMES NORMALLY. THE FAILURE OCCURRED FIVE DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO A AUTHORIZED DEALER WHO WERE UNABLE TO PERFORM A DIAGNOSIS UNLESS THE MALFUNCTION WAS ACTUALLY OCCURRING. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487967December 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE AIR CONDITIONING CONDENSER AND THE TRANSMISSION COOLING SYSTEM FAILED, CAUSING A LOSS OF TRANSMISSION FLUID. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487997December 11, 2012
SUSPENSION, STRUCTURE:BODY, WHEELS
MY 2005 FORD ESCAPE HAS HAD A LOUD BANGING IN REAR PASSENGER SIDE FOR SEVERAL MONTHS. I HAS ASSUMED THAT THE STRUT NEEDED REPLACED. UPON FURTHER INVESTIGATION MY MECHANIC AND I NOTICED A TERRIBLE AMOUNT OF RUST AND CORROSION TO REAR PASSENGER WHEEL WELL THAT HAS BOLTS ATTACHED TO STRUT. YOU CAN SEE INTO INTERIOR OF VEHICLE FROM OUTSIDE. I RESEARCHED RECALLS OF THESE PROBLEM AND FOUND NONE, ALTHOUGH THERE WERE SEVERAL OTHER COMPLAINTS FOR THE SAME ISSUE. THIS SEEMS TO HAPPEN ONLY ON THE REAR PASSENGER SIDE ALTHOUGH HAS ME WORRIED ABOUT OTHER COMPLICATIONS THAT COULD ARISE. THIS IS A VERY SERIOUS ISSUE THAT THE FORD MOTOR CO. SHOULD ADDRESS POST HASTE. I FEAR THAT MY FAMILIES AND OTHERS LIVES ARE AT STAKE IF THIS PROBLEM IS NOT TAKEN CARE OF SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488063December 11, 2012
SUSPENSION, WHEELS, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TOOK ESCAPE TO MECHANIC AFTER LOUD BANGING HEARD. RIGHT WHEEL WELL HAS LARGE HOLE IN IT AND THE SHOCK MOUNT HAS RUSTED THROUGH, SOURCE OF THE BANGING. MECHANIC STATED THAT THIS PROBLEM MOST LIKELY BEGAN PRIOR TO PURCHASE OF CAR. FORD FAILED TO INFORM US OF THIS PROBLEM AFTER MULTI-POINT INSPECTION 5 MONTHS AGO. CAR HAS HAD TWO OWNERS WITHIN SAME FAMILY. FORD QUOTED $2500 REPAIR WILL NOT REIMBURSE AND STATED THAT THE REPAIRS WOULD NOT EVEN BE COVERED BY FACTORY WARRANTY, BECAUSE IT IS NOT THE "BODY" OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488381December 10, 2012
SERVICE BRAKES, HYDRAULIC
DURING A COLD START AND VEHICLE IS PUT IN EITHER DRIVE OR REVERSE, THE BRAKE PEDAL IS MOMENTARILY UNRESPONSIVE AND HAS TO BE PRESS EXTREMELY HARD IN ORDER TO ENGAGE BRAKES. AT TIMES THE BRAKE PEDAL HAS TO BE "PUMPED" TO STOP THE VEHICLE. IT FEELS AS IF THERE AREN'T ANY POWER BRAKES. FREQUENCY OF OCCURRENCE HAS INCREASED OVER TIME AT FIRST THE PROBLEM OCCURRED RARELY, NOW MORE OFTEN THEN NOT. THE VEHICLE WAS BROUGHT TO THE FORD DEALER WITH THE ISSUE IN 06/2012, THEY FOUND NO PROBLEM. I AM BRING THE VEHICLE IN AGAIN 12/10/2012. SINCE THIS TIME I HAVE SEARCHED THE INTERNET AND HAVE FOUND OTHERS WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487808December 10, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC AND WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 12V353000 (VEHICLE SPEED CONTROL:CABLES) WERE NOT AVAILABLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10487819December 10, 2012
ENGINE, POWER TRAIN
WAS DRIVING ON THE INTERSTATE AND THE CAR STOPPED RESPONDING TO THE GAS PEDAL. CAR HAD TO BE TOWED TO A FORD DEALER, WHERE IT WAS DETERMINED THE THROTTLE BODY IS BAD AND HAS TO BE REPLACED TO THE TUNE OF $350. A GOOGLE SEARCH REVEALS THIS IS A KNOWN PROBLEM, THERE JUST HASN'T BEEN A FORMAL RECALL YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487829December 10, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED WHILE DRIVING 50 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A RETURN CALL. THE FAILURE MILEAGE WAS 100. UPDATED 01/30/13*LJ THE CONSUMER STATED THERE WAS A NEVER NOTICE SENT AND RECEIVED. 1/31/2013*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487869December 10, 2012
ENGINE
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT HE WAS NOTIFIED OF A RECALL FOR THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE DEALER WAS CONTACTED WHO CONFIRMED THAT THERE WAS A CONCURRENT RECALL FOR THE VEHICLE. THE CONTACT STATED THAT HE WAS NEVER ADVISED OF THE RECALL BY THE DEALER OR THE MANUFACTURER. THE CONTACT WAS CONCERNED THAT PER THE RECALL, THERE WAS A POSSIBILITY THAT THE ENGINE WOULD OVERHEAT AND CAUSE A FIRE. THE VEHICLE WAS SERVICED UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487876December 10, 2012
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED AND OVERHEATED. THE VEHICLE WAS LATER TOWED TO THE DEALER WHERE THEY ADVISED THAT THE RADIATOR SEAL WAS FRACTURED, CAUSING A LEAK. IN ADDITION, THEY ADVISED THAT THE REAR AXLE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE RADIATOR AND REAR AXLE SEALS. THE MANUFACTURER WAS CONTACTED AND PROVIDED 100 PERCENT COVERAGE OF THE REPAIR. ALSO, THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT IN AND OUT OF GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED THAT THE SOLENOID AND ANOTHER UNKNOWN COMPONENT NEEDED REPLACING. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE CURRENT MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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