Ford Escape Complaints

29,499 consumer complaints on file.

#10496646February 6, 2013
POWER TRAIN
AFTER DRIVING 10 MILES WITH THE VEHICLE FUNCTIONING CORRECTLY AND THEN COMING TO A COMPLETE STOP AT A RED LIGHT, UPON STARTING BACK UP THE AUTOMATIC TRANSMISSION WOULD NOT SWITCH GEARS UNTIL THE ENGINE GOT UP TO 5000RPM. WHEN IT DID SWITCH IT SEEMED TO CHANGE INTO 3RD GEAR INSTEAD OF 2ND BECAUSE I HAD ALMOST NO POWER AND HAD TO VERY SLOWLY ACCELERATE FROM THERE. FURTHER, IT REMAINED IN 3RD GEAR AND WOULD NEVER SWITCH TO 4TH. THIS CREATED A VERY DANGEROUS SITUATION ON AN OPEN HIGHWAY AT NIGHT WHERE THE CARS BEHIND ME EXPECTED A CONTINUOUS ACCELERATION TO 50MPH. I CAME VERY CLOSE TO BEING REAR-ENDED. MY MECHANIC HAS DETERMINED THAT 2ND GEAR AND 4TH GEAR ARE GONE. THIS APPEARS TO BE A VERY, VERY COMMON PROBLEM AMONGST 2008 FORD ESCAPES AND A $2500 REPAIR. THIS IS A MANUFACTURER'S DEFECT SHOULD BE THE SUBJECT OF A RECALL BEFORE THIS CAUSES A SERIOUS ACCIDENT OR FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496660February 6, 2013
STEERING
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SHE WAS UNABLE TO MOVE THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 96,700. UPDATED 5/7/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496657February 6, 2013
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE ROAD AND MY CAR STALLED AND STARTED JERKING BEFORE SHUTTING DOWN ENTIRELY. I WOULD PUSH ON THE GAS AND MY CAR WOULD NOT DRIVE FORWARD, AS IF IT LOST ITS POWER. THE FORD DEALERSHIP HAD TO REPLACE THE THROTTLE BODY, AFTER I OWNED THE CAR FOR LESS THAN A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496439February 5, 2013
STEERING
POWER STEERING WILL NOT WORK. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING, IT WORKS. SAME PROBLEM EVERY OTHER DAY. MUST BE AN ONGOING PROBLEM WITH THIS MODEL AND YEAR FORD. AFRAID IT MAY SHUT DOWN WHILE DRIVING ON THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496453February 5, 2013
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND A SMOKE TEST WAS PERFORMED. THE DEALER LOCATED A LEAK IN THE SYSTEM WITH THE POTENTIAL FOR FUEL LEAKAGE AS WELL. THE VALVE SOLENOID, VALVE ASSEMBLY PIPE AND THE FUEL FILLER PIPE WERE ALL RECOMMENDED FOR REPLACEMENT. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS REPAIRED AT A COST OF $ 931.64. THE FAILURE AND CURRENT MILEAGE WAS 70,480. UPDATED 03/01/13*LJ THE COMPONENT FAILURES BASED ON WHAT THE DEALER PROVIDED, WHICH WAS A SMOKE TEST, CONFIRMED THE FUEL SYSTEM WAS LEAKING FUEL VAPORS INTO THE ATMOSPHERE AND ANY PLACES THAT FUEL VAPORS COULD ESCAPE. UPDATED 03/07/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496461February 5, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS STARTED HOWEVER, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496488February 5, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED AND THE SYSTEM INDEPENDENTLY RESET BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496528February 5, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN STATED THAT THE PASSENGER REAR SHOCK MOUNT HAD ROTTED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE TECHNICIAN ADVISED THAT THERE WAS NO REMEDY FOR THE FAILURE AND RECOMMENDED THAT A NEW VEHICLE BE PURCHASED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 73,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496535February 5, 2013
VISIBILITY
VEHICLE WAS PARKED IN A LOT OF A GROCERY STORE, OPENED HATCH AND PUT GROCERY IN BACK OF HATCH. WHEN I CLOSED HATCH DOOR THE WINDOW EXPLODED SENDING GLASS INSIDE THE BACK AND ON THE GROUND. TEMPERATURE WAS BELOW FREEZING AND THERE NOTHING THAT HIT THE GLASS TO CAUSE IT TO SHATTER. DID NOT CLOSE HATCH DOOR WITH ANY EXCESSIVE FORCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495761February 4, 2013
VEHICLE SPEED CONTROL
2011 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION WHILE FOOT IS ON BRAKE. *SMD THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496310February 4, 2013
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT MOVED THE VEHICLE TO THE SHOULDER AND WAS ABLE TO RESTART IT AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE IGNITION COIL, SPARK PLUG, AND THE POWER CONTROL MODULE WOULD HAVE TO BE REPLACED. THE PARTS WERE REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE PCM WAS REPLACED A SECOND TIME ALONG WITH THE BATTERY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,500. UPDATED 02/26/13*LJ ALSO, THE AIR BAG LIGHT ILLUMINATED. THE DEALER CLEARED THE CODS FOR THE CONNECTION ON THE DRIVERS SIDE SEAT BELT BUCKLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496312February 4, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE MADE A CLUNKING NOISE. AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT THE FRAME WAS COMPLETELY CORRODED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496367February 4, 2013
ENGINE
I WAS ABOUT 4 MILES FROM MY HOME TRAVELING THE HIGHWAY ABOUT 45MPH AFTER A 16 MILE TRIP. WITHOUT WARNING THE ENGINE STOPPED AND THE DASHBOARD SHOWED A RED TRIANGLE AND THE WORDS STOP SAFELY NOW. I HAD NO CHOICE AS ALL POWER WAS GONE. I WAS FORTUNATE TO NOT BE ON THE FREEWAY AT TOP SPEED! I WAITED ABOUT 5 MINUTES THEN RESTARTED THE VEHICLE AND PROCEEDED HOME. ABOUT AN HOUR LATER I RAN AN ERRAND THAT USUALLY TAKES ABOUT 25 MINUTES ROUND-TRIP. IT TOOK ALMOST AN HOUR; THE ENGINE STOPPAGE AND STOP SAFELY NOW BUSINESS HAPPENED THREE TIMES. EACH TIME I WAITED 5-10 MINUTES AND PROCEEDED ON MY WAY. THE CAR NEVER SHOWED ANY CHECK ENGINE WARNINGS, CHIMES, NOISES OR OPERATIONAL DIFFICULTIES--IT JUST HAPPENED SUDDENLY AND WITHOUT WARNING. THIS IS VERY DANGEROUS AND I AM TERRIFIED TO TAKE MY VEHICLE ON THE FREEWAY OR VENTURE FAR FROM TOWN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496382February 4, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, HE ATTEMPTED TO DECELERATE BUT THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT STOPPING DISTANCE ALSO INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE HYDRAULIC CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496253February 3, 2013
ENGINE
AFTER 5 YEARS OF MAINTAINING MY VEHICLE, ONLY ONE OWNER, I MADE MY LAST PAYMENT ON CAR, THE NUMBER 4 CYLINDER NO LONGER WORKING, NEVER BEEN IN A ACCIDENT, SO NOW I HAVE A SUV THAT LOOKS GOOD BUT WILL COST ABOUT (5000.00) BASED ON FORDS ESTIMATE. I WILL NEVER PURCHASE A VEHICLE FROM FORD AGAIN, WHEN I TOOK THE SUV TO FORD THE SALES PERSON TOLD ME I JUST NEED TO GET RID OF THE CAR ITS TIME FOR ANOTHER, THEY WILL GIVE ME 500.00 FOR MY SUV I TOLD HIM MY MOTHER HAS 1989 BUICK AND STILL RUNNING WITH NO MAJOR PROBLEMS. SO THAT NOT TRUE. SUV IN GARAGE , I HAD TO BUY A CAMRY, I MUST SAY I LOVE MY CAMRY. WILL NEVER EVER GET ANOTHER FORD... SO UPSET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496177February 2, 2013
ENGINE, VEHICLE SPEED CONTROL
OUR 2005 FORD ESCAPE HAS A SURGING PROBLEM.WHEN STOPPED AT A LIGHT,EVERY ONCE IN A WHILE THE ENGINE WILL SUDDENLY SPEED UP.TO KEEP IT FROM MOVING FORWARD YOU HAVE TO PRESS HARD ON THE BRAKE PEDAL.A FORD DEALERSHIP WANTED $85.00 TO DIAGNOSE THE PROBLEM.THIS IS UNACCEPTABLE FOR A SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496200February 2, 2013
STEERING
POWER STEERING QUITS WORKING WHILE DRIVING. CAN HAPPEN AT LOW SPEEDS OR NORMAL DRIVING SPEED. MALFUNCTION WAS INTERMITTENT. POWER STEERING WOULD START WORKING PROPERLY AFTER SHUTTING ENGINE OFF AND RESTARTING ENGINE. PROBLEM HAS BECOME MORE FREQUENT AND GETTING POWER STEERING TO COME BACK IN OPERATION AFTER RESTARTING HAS BECOME LESS FREQUENT. STEERING THIS VEHICLE IS VERY HARD WITHOUT POWER STEERING, MAKING IT VERY UN-SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496029February 1, 2013
ENGINE
I WAS TRAVELING NORTHBOUND ON I-95 IN MARYLAND, ABOUT 10 MILES SOUTH OF ELKTON. WHILE DRIVING IN THE SECOND FROM THE RIGHT LANE, IN HEAVY TRAFFIC JUST AFTER DARK, THE ENGINE COMPLETELY SHUT DOWN, WITH NO WARNING. MY INFORMATION SCREEN SAID "HYBRID SYSTEM FAILURE, PULL OVER IMMEDIATELY." I HAD NO POWER OF ANY KIND, HAD TO NAVIGATE HEAVY TRAFFIC AT HIGH SPEEDS, AND PULL OVER TO THE SHOULDER. IT WAS VERY DIFFICULT AND VERY DANGEROUS TO NAVIGATE. AFTER SITTING ON THE SHOULDER FOR SEVERAL MINUTES, THE CAR FINALLY STARTED, AND I WAS ABLE TO CONTINUE ON FOR A FEW MILES BEFORE IT HAPPENED AGAIN. AT LEAST I WAS IN THE RIGHT LANE THIS TIME. I AGAIN WAITED, AND ONCE AGAIN THE ENGINE STARTED. I PULLED OFF AT THE ELKTON EXIT, AND SPENT THE NIGHT AT A LOCAL HOTEL. THE NEXT MORNING, I CALLED THE LOCAL FORD DEALER, AND WAS TOLD THAT, SINCE I WAS NOT A REGULAR CUSTOMER, THEY COULD NOT HELP ME FOR TWO DAYS. AFTER TOWING THE CAR TO MY HOME DEALER, ABOUT 75 MILES, I WAS INFORMED THAT IT WAS A WATER PUMP FAILURE, NOT A HYBRID SYSTEM FAILURE, AND THEREFORE NOT COVERED BY THE WARRANTY. THIS SEEMED CURIOUS TO ME AS THERE WAS NO INDICATION THAT THE ENGINE WAS OVERHEATING, AND THE CAR ITSELF INDICATED THAT THERE WAS A HYBRID SYSTEM FAILURE. WHY WOULD THEY DESIGN A VEHICLE TO COMPLETELY SHUT DOWN, WITH NO WARNING. I CAN NOT IMAGINE THE PANIC THIS MAY HAVE CAUSED WITH A LESS EXPERIENCED DRIVER. THIS HAD DISASTER WRITTEN ALL OVER IT. FURTHER, I DO NOT UNDERSTAND WHY THIS WAS NOT A WARRANTY ISSUE. THE HYBRID SYSTEM IS SUPPOSEDLY WARRANTED FOR 100,000 MILES. THE SYSTEM SHOULD BE DESIGNED TO WARN THE DRIVER THAT A PROBLEM IS IMMINENT, AND THE ENGINE WILL SHUT OFF IN A SHORT PERIOD OF TIME. AS DESIGNED, THIS IS A TERRIBLE AND DANGEROUS WARNING SYSTEM, AND THE WARRANTY SERVICE FROM FORD IS VAGUE AND AWFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496042February 1, 2013
STEERING
THE FIRST INCIDENT OCCURRED WHEN I WAS BACKING OUT OF A PARKING SPOT AND THE STEERING WHEEL LOCKED UP AND I WAS UNABLE TURN IT IN EITHER DIRECTION. I TURNED THE CAR OFF AND ON A FEW TIMES BEFORE I WAS ABLE TO DRIVE IT. UPON RETURNING HOME AND PULLING IN MY DRIVEWAY, THE STEERING WHEEL STARTED TO VIBRATE AND MOVE ON IT'S OWN. I PARKED THE CAR, TURNED IT OFF AND WAITED A COUPLE OF MINUTES BEFORE STARTING IT UP AGAIN. AT THAT TIME, THE STEERING WHEEL COMPLETELY LOCKED UP AND I WAS UNABLE TO TURN IT EVEN AFTER TURNING THE CAR OFF AND ON A FEW TIMES. SO AS OF THIS MORNING (FEB 1, 2013) THE STEERING WHEEL VIBRATES AND IS LOCKED WHEN I START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496052February 1, 2013
VEHICLE SPEED CONTROL
MY CLIENT'S SON WAS DRIVING HIS VEHICLE ON CENTRAL AVENUE IN PRINCE GEORGE'S COUNTY MARYLAND AT NIGHTTIME WHEN THE ACCELERATOR PEDAL GOT STUCK TO THE FLOOR. HE SWERVED ONTO THE SHOULDER OF THE ROAD TO AVOID TRAFFIC AND HIS VEHICLE THEN STRUCK A BIKE RIDER THEN STRUCK THE MEDIAN CURB TOTALING THE VEHICLE. BOTH THE DRIVER AND BIKE RIDER SUSTAINED SIGNIFICANT INJURIES. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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