Ford Escape Complaints

29,499 consumer complaints on file.

#10502992March 13, 2013
STEERING:ELECTRIC POWER ASSIST SYSTEM
CPSC: I1320536A. 2008 FORD ESCAPE. CONSUMER STATED THESE CARS HAVE POWER STEERING CONTROL ISSUES. *LN THE CONSUMER STATED THE POWER STEERING CONTROL MODULE, AN INTEGRAL PART OF THE NEW ELECTRONIC POWER ASSIST STEERING SYSTEM CAN MALFUNCTION WITHOUT WARNING AND THE LEAVE THE DRIVER WITHOUT STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502617March 13, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK IN OPEN THROTTLE. THE CONTACT HAD TO ABRUPTLY APPLY THE BRAKES IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE ACCELERATION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502632March 13, 2013
STEERING
WHILE SITTING IDLE AT A LIGHT THE STEERING WHEEL SHAKES, POWERING STEERING SYSTEM SHUTS DOWN WHILE OPERATING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502682March 13, 2013
POWER TRAIN, ENGINE
I STARTED HAVING PROBLEMS WITH MY CAR SHUTTING DOWN IN FEB 2012. AFTER 2 THROTTLE BODY'S AND STILL PROBLEMS THE DEALER PUT A FLIGHT RECORDER ON MY CAR. THIS RECORDED 5 EPISODES OF ENGINE FAILURE. THEY FOUND THAT A SENSOR TO THE MAIN COMPUTER WAS BAD AND REPLACED IT. THEY LEFT THE RECORDER ON AND TODAY 3/12/13 THE CAR STOPPED TWICE AND I PRESSED THE RECORDER BUTTON. THE CAR SEIZES, THE ENGINE REVS WHEN STANDING STILL AND HESITATES UPON PICK UP. THIS HAS GONE ON LONG ENOUGH. FORD DOESN'T KNOW WHAT TO DO ABOUT THIS PROBLEM AND IT IS HAZARDOUS TO MY HEALTH. ONE DAY MY LUCK MAY NOT BE GOOD AS TO WHO IS BEHIND ME WHEN IT STALLS. RECALL! RECALL! RECALL! SOMEONE NEEDS TO DO SOMETHING ABOUT THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502684March 13, 2013
STEERING
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE STEERING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 74,000. *TR.....UPDATED 05/09/13 *BF UPDATED 05/24/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502694March 13, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, POWER TRAIN
THE WRENCH ICON ILLUMINATED THE 4 TIMES THE ESCAPE FAILED TO RESPOND TO ACCELERATION. EACH TIME IT NEEDED TO BE TURNED OFF AND RESTARTED. 1ST FAILURE (1/24/13) WAS AT ABOUT 20MPH (OR LESS) WHILE MAKING A U-TURN. I WAS ABLE TO COAST OVER TO BUS LANE. 2ND FAILURE (2/4/13) WAS AT 50MPH AFTER TRAVELING 30 MILES IN HEAVY TRAFFIC. I DROVE DIRECTLY TO A TRANSMISSION SHOP AND WAS TOLD "WHAT AN EXTREME SAFETY ISSUE THIS COULD BE AND THAT THIS WAS AN EXPENSIVE TRANSMISSION TO REBUILD AND IT WOULD BE $2000 TO $2500." 3RD FAILURE (2/5/13) AND BY NOW I AM QUICK TO START EMERGENCY FLASHERS. I WAS UNABLE TO RESTART IN N. I WAS ABLE TO PULL INTO A TURN LANE AND HAD TO TURN ESCAPE OFF AND RESTART. I STARTED RESEARCHING ON INTERNET AND DETERMINED THAT THE PROBLEM WAS THE ELECTRONIC THROTTLE BODY. 4TH FAILURE (2/11/13) SAME SENERIO. 2/14/13 I DROVE TO DON REID FORD, MAITLAND, FL. I SPOKE TO THE SERVICE MANAGER WHO AGREED WITH ME THAT THE PROBLEM WAS THE THROTTLE BODY. $300 FIX INCLUDED $99. LABOR WITH A 12 MONTH WARRANTY AT ANY FORD DEALER. THAT POINT SOLD ME SINCE THIS VEHICLE WAS LIKELY TO TRAVEL OUT OF TOWN, AND THAT IT COULD BE DONE WHILE I WAITED. I WAS NOT HAPPY TO CHECK MY PAPERWORK AFTER I GOT HOME AND FIND THAT INSTEAD OF STATING THE ISSUE IT SAID "CUSTOMER STATES REPLACE THROTTLE BODY PER CUSTOMER REQUEST" I CALLED THE SERVICE MANAGER AND EXPRESSED MY CONCERN THAT THIS VERY DANGEROUS SAFETY ISSUE WAS NOT DOCUMENTED ON MY PAPERWORK. I WAS TOLD THAT SINCE THE DEALER DID NOT DIAGNOSE THE PROBLEM, WHICH WOULD HAVE COST ANOTHER $99 THAT THIS WAS THE WAY IT HAD TO BE WRITTEN UP. I BELIEVE THAT THIS SUDDEN GAS PEDAL FAILURE COULD CAUSE AN ACCIDENT AND SHOULD BE A RECALL BEFORE A DEATH OCCURS. THIS 2010 WAS BUILT 12/09. WE BOUGHT THIS ESCAPE 10/3/12 WITH 73,600 MILES ON IT. WE HAVE TESTED IT OUT ON A 200 MILE TRIP AND A 1,000 MILE TRIP.NOW TRUST THE 2010 ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502729March 13, 2013
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I PURCHASED A 2013 FORD ESCAPE IN OCT 2012. IT HAS BEEN IN SERVICE THREE TIMES FOR THE SAME ISSUE. FAULTY ENGINE LIGHT "SERVICE NOW" BUT COMPUTER DIDN'T CAPTURE ANY ISSUES WITH VEHICLE. FIRST TIME DEALER CHANGED THE MASS PRESSURE AIR SENSOR. THE SECOND TIME THEY CONTACT FORD WHICH TOLD THEM TO UPGRADE THE COMPUTER SOFTWARE, THIS TIME I CALLED TO HAVE THE MANUFACTURER SEND THE FORD ENGINEER WHICH STATES IT IS THE ONBOARD COMPUTER. HE EMAILED FORD FOR THE DIAGRAMS SINCE VEHICLE IS NEW AND NOT AVAILABLE TO THE DEALER (SO THAT IS WHAT I AM BEING TOLD). THE DEALER HAS NO IDEA OF WHAT THE PROBLEM TRULY IS. FINALLY CONTACT MANUFACTURING WHO STATES IT IS A COMPUTER COMPONENT. VEHICLE STILL AT DEALERSHIP FOR REPAIR. IT IS A SAFETY HAZARD DUE TO THE LUNGING AND HESITATION OF THE VEHICLE WHEN YOU DEPRESS THE ACCELERATOR. IT DOESN'T HAVE ENOUGH POWER TO GET YOU OUT OF AN INTERSECTION IF NEEDED. IT LUNGES FORWARD AS IF THE TRANSMISSION IS DEFECTIVE OR THE FUEL INJECTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502474March 12, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER, POWERED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 33,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502468March 12, 2013
ENGINE
I WAS RUNNING SOME ERRANDS AND AS I WAS ON MY WAY TO THE GROCERY STORE MY 2009 FORD ESCAPE SHUT DOWN. I WAS ALMOST IN THE MIDDLE OF AN INTERSECTION WHEN IT HAPPENED. IT LASTED FOR ABOUT 5 SECONDS BEFORE TURNING BACK ON. I WAS ABLE TO PULL INTO A PARKING LOT AND I SHUT OFF THE ENGINE THEN AFTER A FEW MOMENTS I RESTARTED IT. LUCKILY THAT HAS BEEN THE ONLY TIME IT HAS HAPPENED BUT I STILL WORRY ABOUT IT DOING THE SAME THING AGAIN. AT THE TIME I WAS SO SHAKEN UP THAT I WENT STRAIGHT HOME BECAUSE I DID NOT WANT TO GET STRANDED. MY SUV JUST HIT 100K SO I WAS LOOKING UP ANY INSPECTIONS IT MIGHT NEED AND CAME ACROSS OTHER COMPLAINTS OF THE SAME ISSUE FOR THE SAME YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502471March 12, 2013
SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
FIRST, THE VEHICLE HAS BEEN REGULARLY MAINTAINED PER THE NORMAL MAINTENANCE SCHEDULE. WHILE DRIVING ON 03/09/13, NOTICED THE ABS DASH LIGHT STAYED LIT. THE 4WD DASH LIGHT ALSO STARTED TO BLINK INTERMITTENTLY. ON 03/11/13 I CALLED THE LOCAL FORD DEALER AND SCHEDULED AN APPOINTMENT TO HAVE THE PROBLEMS DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH A BROKEN TONE RING ALONG WITH MARGINAL BRAKE PADS. REPORTEDLY THE ABS AND 4WD SENSORS ARE INTERCONNECTED. REPORTEDLY, THE FRONT ROTORS HAD TO BE REPLACED BECAUSE THEY WERE TOO PITTED TO BE TURNED. QUESTIONED THE SERVICE DEPARTMENT ABOUT SERVICE BULLETINS OR RECALLS, NONE WERE LIST ON THE ESCAPE CONCERNING THIS ISSUE. ACCORDING TO ONE OF THE SERVICE MANAGERS, THE PROBLEM WITH THE TONE RING IS NOT A COMMON ISSUE. WHILE WAITING ON HE REPAIRS, I CHECKED THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH REPEAT FAILURES OF THE PART. I PRESENTED THIS INFO TO THE SERVICE DEPARTMENT WITHOUT ANY RELIEF OR RECOURSE OTHER THAT I WOULD PROBABLY HAVE TO PAY TO HAVE THIS DONE AGAIN. ANOTHER NOTE, THE REPAIRS HAVE A 12 MONTH, 12,000 MILE WARRANTY. IF THE DEFECTIVE PART HAS TO BE REPLACED, THE WARRANTY GOES BACK TO THE ORIGINAL DATE OF INSTALL. THIS APPEARS TO BE A COMMON PROBLEM WITH POSSIBLE SERIOUS REPERCUSSIONS WHICH IS NOT BEING ADDRESSED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502470March 12, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE ENGINE WAS TURNED OFF AND UPON RESTARTING, THE STEERING WHEEL BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS NEITHER DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502481March 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND HEARD AN ABNORMAL NOISE OUTSIDE OF THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE SUB FRAME WAS COMPLETELY RUSTED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 5/7/13 *CN UPDATED 05/28/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502498March 12, 2013
ENGINE, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL) AND TOOK THE VEHICLE TO THE DEALER FOR RECALL REPAIRS. THE CONTACT STATED THAT APPROXIMATELY SIX MONTHS AFTER HAVING THE VEHICLE SERVICED UNDER THE RECALL THE VEHICLE BEGAN TO EXHIBIT ACCELERATION ISSUES. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND THE VEHICLE WOULD NOT ACCELERATE OVER 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,900. THE CURRENT MILEAGE WAS APPROXIMATELY 88,841. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502518March 12, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE BEGAN TO KNOCK AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE ENGINE HAD SEIZED DUE TO NO OIL BEING IN THE VEHICLE. THE MECHANIC STATED THAT THERE WAS NO SIGN OF AN OIL LEAK. THE CONTACT WAS ALSO INFORMED THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502524March 12, 2013
STEERING
AT AROUND NOON ON 3/11/2013, MY STEERING WHEEL STARTED TO VIBRATE WHILE DRIVING DOWN THE FREEWAY AT ABOUT 75 MPH. AFTER RUNNING SOME ERRANDS AND DEALING WITH THIS ALL DAY, I WAS EXITING THE FREEWAY TO THE FEEDER ROAD (DURING RUSH HOUR TRAFFIC) AND MY POWER STEERING TOTALLY WENT OUT. IT WAS ALL I COULD DO TO MOVE THE CAR TO THE SIDE OF THE ROAD. I PULLED A MUSCLE IN MY ARM PULLING SO HARD OUT OF SHEER PANIC. IT'S A MIRACLE I DIDN'T HIT ANOTHER CAR, AS IT WAS BUMPER TO BUMPER ON EACH SIDE OF ME DUE TO THE TIME OF DAY. ONCE I TURNED THE CAR OFF AND BACK ON, I HAD CONTROL OF THE STEERING AGAIN BUT THE VIBRATING HAS NOT WENT AWAY AND IT IS GETTING WORSE! I'M AFRAID TO GET BACK ON THE ROAD AND SINCE THE CAR IS AROUND 130K MILES...NO WARRANTY. I SEE ONLINE THAT MANY OTHERS ARE HAVING THE SAME ISSUE. I WANT THIS PROBLEM RECALLED AND FIXED BY FORD BEFORE SOMEONE IS SERIOUSLY HURT ON THE ROAD! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10502527March 12, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT HE STARTED THE IGNITION AND THERE WAS AN IMMEDIATE LOSS OF POWER STEERING ASSIST. THE ENGINE WAS TURNED OFF AND UPON RESTARTING THE POWER STEERING ASSIST BEGAN TO FUNCTION NORMALLY. THE STEERING WHEEL WOULD ALSO SHAKE INTERMITTENTLY. THE FAILURE RECURRED WHENEVER THE CONTACT WAS DRIVING AT VARIOUS SPEEDS AND DURING INITIAL START UP OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE STEERING COLUMN SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502553March 12, 2013
SEATS
I WAS RECENTLY REAR ENDED ON THE DRIVER SIDE BY A MINIVAN TRAVELLING AT ATLEAST 40 MPH. THE FORCE OF THE COLLISION RESULTED IN MY SEAT BACK OF 2010 FORD ESCAPE TO AUTOMATICALLY RECLINE SEVERAL NOTCHES BACK. AFTER I STOPPED, I COULD NOT PULL THE SEAT BACK TO ITS ORIGINAL POSITION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10502579March 12, 2013
VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING AT APPROXIMATELY 40 MPH ( 40-65 MPH INTERVALS BETWEEN HIGHWAYS) FOR ABOUT 20 MINUTES WHEN ALL OF A SUDDEN MY CAR IS LOOSING POWER, SO I STEPPED ON THE GASOLINE PEDAL A LITTLE MORE TO KEEP THE SPEED. THE SAD PART IS THAT THERE WASN'T ANY LIGHT THAT CAME ON TO TELL OR WARN ME THAT SOMETHING IS SERIOUSLY WRONG AND THAT MY CAR NEEDED TO BE CHECKED. I DROVE A TOTAL OF ONE HOUR THAT DAY AT 40-65 MPH INTERVALS. WHEN I STARTED THE CAR THE NEXT DAY, AFTER ABOUT 3 MINUTES OF THE ENGINE RUNNING, IT STARTED MAKING THIS REALLY LOUD NOISE AND MY CAR WILL NOT GO FASTER THAN 2 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502584March 12, 2013
STEERING
AT THE TIME OF THE FIRST INCIDENT I WAS DRIVING MY 2009 FORD ESCAPE DOWN A TWO LANE ROAD WHEN THE STEERING LOCKED UP. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING THE PROBLEM STOPPED. AFTER A FEW WEEKS IT STARTED DOING IT MORE FREQUENT IMMEDIATELY FOLLOWED BY A INTENSE SHAKING IN THE STEERING WHEEL THE VEHICLE CAN'T EVEN BE DROVE NOW DUE TO THE SAFETY ISSUES IT POSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502293March 11, 2013
ENGINE
THE VEHICLE EXPERIENCED THE EXACT CONDITION AS DESCRIBED IN NHTSA INVESTIGATION # PE13003. TRAVELING STEADILY AT 30 MPH, FELT A SUDDEN 'THUMP' FROM THE DRIVETRAIN. THE 'WRENCH' INDICATOR LIGHT CAME ON THE INDICATOR PANEL AND VEHICLE WENT INTO "LIMP HOME MODE' AND ENGINE CONTINUED TO RUN AT LOW RPM (@ 900). THE THROTTLE DID NOT RESPOND AND VEHICLE COULD NOT BE ACCELERATED. ELECTRICAL AND HYDRAULIC POWER WAS MAINTAINED, PULLED OVER TO SIDE OF ROAD AND STOPPED NORMALLY. ONCE IN PARK THE ENGINE BEGAN TO REV ERRATICALLY AT LOWER RPMS. TURNED OFF ENGINE, REMOVED KEY. I HAVE AN OBD SCANNER WHICH I USED TO CHECK FOR CODES - DELIVERED CODE "P2111". WE WERE ONLY A FEW BLOCKS FROM OUR HOME, RESTARTED THE VEHICLE AND IT RETURNED TO NORMAL OPERATION AND SUCCESSFULLY DROVE HOME AND HAS CONTINUED NORMAL OPERATION TO PRESENT TIME (MARCH 11, 2013). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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