Ford Escape Complaints

29,499 consumer complaints on file.

#10523163July 4, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING OUR ESCAPE, YOU TRY TO ACCELERATE AND THERE IS NOTHING THERE. YOU CAN PUSH THE GAS PEDAL TO THE FLOOR AND THE ENGINE DOES NOT RESPOND. THIS HAS HAPPENED 4 TIMES IN ABOUT 6 DAY PERIOD. WE HAVE HAD TO PULL OUR VEHICLE TO SIDE OF THE ROAD/HIGHWAY AND SHUT IT OFF AND THEN RESTART IT. IT DOES STARTS WORKING AGAIN BUT WE DON'T KNOW WHEN IT WILL HAPPEN AGAIN. WE TOOK IT TO HARROLD ZEIGLERS IN KALAMAZOO MICHIGAN, AND THEY TOLD US IT WAS A ELECTRONIC THROTTLE BODY AND THERE WAS 8013 OF THEM ON BACK ORDER AND NO ETA ON WHEN THEY WILL BE IN. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THE SAME STORY.[XXX], AND [XXX] WERE THE FIRST TO AGENTS I SPOKE WITH. I TOLD THEM THAT THEIR ANSWERS WERE NOT GOOD ENOUGH AND I WANTED TO SPEAK TO THEIR MANAGER. HE CALLED ME BACK 2 HOURS LATER(TERRY BADGE#62889) AND HE TOLD ME THEY WERE ALREADY AWARE OF THIS ISSUE AND THEY COULD NOT HELP ME BECAUSE I HAD TOO MANY MILES ON MY ESCAPE(75000) WHICH I TOLD HIM I WANTED TO SPEAK TO HIS SUPERVISOR. HE TOLD ME HIS BOSS WOULD GIVE ME THE SAME ANSWER. I ASKED HIM IF THE NATIONAL HIGHWAY SAFETY COMMISSION WAS AWARE OF THIS ISSUE AND HE SAID THEY WERE AND THAT MY ISSUE AND CONVERSATION WOULD ALSO BE REPORTED. I AM NOT SURE WHY THERE IS NOT A RECALL FOR THIS ISSUE AS THERE ARE CURRENTLY 8013 ON BACK ORDER. I WONDER HOW MANY HAVE ALREADY BEEN REPLACED. THIS ISSUE COULD CAUSE A SERIOUS ACCIDENT FOR SOMEONE ELSE OR MY WIFE AS SHE IS THE DRIVER OF OUR ESCAPE. WE ARE CURRENTLY WITHOUT A VEHICLE TO DRIVE BECAUSE OF THIS. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523181July 4, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I MADE A LEFT TURN FROM A STOP LIGHT AND THE CAR SEEMED TO BE ACCELERATING AND SHIFTING BUT SUDDENLY JUST STARTED "CHUGGING" AND BECOME VERY DIFFICULT TO STEER, ALMOST AS IF THE BRAKE WERE ON. I GOT AS CLOSE TO THE EDGE OF THE ROAD AS I COULD AND TURNED THE CAR OFF. I LOOKED UP THE SYMBOL (WRENCH) IN THE MANUAL AND IT SAID "POWERTRAIN FAULT" CALL YOUR AUTHORIZED DEALER. IT WAS TERRIFYING BEING STUCK IN THE MIDDLE OF THE STREET IN THE DARK! I HAD MY HAZARD FLASHERS ON AND WHEN I CALLED MY SON HE ASKED IF I COULD START THE CAR AND GET OFF THE STREET. IT DID START UP AND I WAS ABLE TO MOVE IT ABOUT A 100 FEET BEFORE IT STARTED "CHOKING UP" AGAIN. I WAITED A FEW MINUTES AND DID THAT AGAIN AND WAS ABLE TO GET IT INTO A PARKING LOT AND OFF THE STREET. MY CAR WAS TOWED TO THE FORD DEALERSHIP AND WHEN I CALLED THEM THE NEXT DAY THEY INFORMED ME THAT IT WAS THE THROTTLE BODY AND THAT PART IS ON BACK ORDER AND IT MAY BE A COUPLE OF WEEKS. MY WARRANTY EXPIRED IN MAY AT THE THREE YEAR POINT. FORD SAID IT IS NOT UNDER WARRANTY AND WILL BE ABOUT $400 TO REPAIR; THEY WILL NOT PROVIDE TRANSPORTATION AND MY INSURANCE WON'T COVER A RENTAL UNLESS I AM IN A COLLISION. IRONICALLY, HAD I TURNED LEFT WHEN I LEFT THE DRUGSTORE I WOULD HAVE BEEN ON THE MAIN STREET IN TOWN AND BETWEEN A STRIP SHOPPING CENTER AND THE MALL AND PROBABLY WOULD HAVE BEEN IN A WRECK! FROM WHAT THE SERVICE MAN TOLD ME THIS IS A PROBLEM THEY ARE AWARE OF, BUT THROUGH NO FAULT OF MY OWN, I HAVE TO FIX THE PROBLEM AND COVER THE COST OF A RENTAL FOR POSSIBLY SEVERAL WEEKS BECAUSE THEY CANNOT KEEP THE PART IN STOCK. INSULT AND INJURY! I AM SINGLE AND DO NOT HAVE ANYONE TO CHAUFFEUR ME. MY SON PICKS ME UP AT WORK, I DROP HIM OFF AND KEEP HIS TRUCK SO I CAN SHOP OR GO TO EAT AND I PICK HIM UP IN THE MORNING. PLEASE INVESTIGATE THIS BEFORE SOMEONE IS SERIOUSLY INJURED, AS I COULD HAVE BEEN!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523184July 4, 2013
POWER TRAIN
THE CAR STALLED IN AN INTERSECTION. NO LIGHT OR WARNING, JUST INSTANTLY STOPPED. CALLED THE DEALER, HE SAID NO LIGHT, NO CODE, NO IDEA. AFTER MULTIPLE MORE TIMES, IT FINALLY DID IT AND ENGINE LIGHT CAME ON. IT INDICATED A BAD THROTTLE BODY. TOOK IT TO THE DEALER. HE CALLED A DAY LATER AND SAID PART WOULD NOT BE IN FOR OVER A MONTH. ALTHOUGH THE VEHICLE IS STILL UNDER EMISSIONS AND DRIVE TRAIN WARRANTY, APPARENTLY THE THROTTLE BODY HAS NOTHING TO DO WITH EITHER. I FEEL FORD SHOULD RECALL, PAY FOR REPAIR AND COMPENSATE IF PART IS UNAVAILABLE FOR OVER A MONTH. THERE IS NOT MUCH INCENTIVE TO PURCHASE NEW AS THIS IS THE NEWEST VEHICLE I OWN. CURRENTLY RELYING ON 15 YEAR OLD TRUCK TO GET TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523197July 4, 2013
POWER TRAIN
I WAS AT A RED LIGHT AND I WENT TO EXCEL FORWARD, I GOT TO ABOUT 5 OR 10 MPH THE CAR JERKED FORWARD THEN STOPPED GETTING GAS. I PUSHED THE PEDAL AND IT JUST KEPT JERKING. IT WAS POURING RAIN OUT AND I WAS NOT NEAR A SHOULDER TO PULL OVER. I HAD TO PUT MY HAZARDS ON AND CALL A TOW TRUCK. IT WAS HORRIFYING, CARS WERE WHIZZING BY AND I HAD MY 6 MONTH OLD SON IN THE CAR WITH ME, I WAS TREMBLING. ONCE IT WAS TOWED TO THE FORD STORE THEY CALLED ME AND TOLD ME IT WAS MY THROTTLE BODY. NOT ONLY DID I HAVE TO PAY 100 BUCKS TO GET TOWED, AND 100 BUCKS TO MY EXTENDED WARRANTY PROGRAM AS THE DEDUCTIBLE, BUT I AM ALSO OUT OF A CAR FOR A MINIMUM OF 2 WEEKS. I STARTED DOING A LITTLE RESEARCH ONLY TO FIND OUT THIS IS A VERY COMMON PROBLEM. I AM LIVID THAT FORD HAS NOT ISSUED A RECALL FOR A PROBLEM THAT COULD POTENTIALLY BE FATAL AND THAT BY THIS POINT THEY HAVE TO BE AWARE OF. I SEE NOT REASON I SHOULD HAVE TO COME OUT OF POCKET FOR A PROBLEM THE MANUFACTURER CAUSED. NOT TO MENTION MY HUSBAND IS IN THE MILITARY AND WE RECENTLY RECEIVED ORDERS ACROSS THE COUNTRY, WHAT IF THIS HAD HAPPENED DURING THAT CROSS COUNTRY DRIVE? AT THIS POINT MY CAR IS STILL IN THE SHOP, AND I AM LOOKING TO POSSIBLY JUST TRADE IT IN, I AM SCARED TO PIECES TO EVEN DRIVE IT AGAIN FOR FEAR THIS ISSUE WILL REOCCUR. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523211July 4, 2013
POWER TRAIN
ON 06/12/2013 WHILE DRIVING ON A 2 LANE HIGHWAY THE ENGINE WENT INTO THE "LIMP" MODE WITH ROUGH IDLE AND NO POWER. THE WRENCH LIGHT ON THE INSTRUMENT CLUSTER CAME ON. WE WERE ABLE TO STOP ON A SIDE STREET TO CHECK THE VEHICLE OUT. AFTER RESTARTING THE VEHICLE, IT RAN FINE FOR SEVERAL DAYS, THEN REPEATED THE SAME "LIMP" MODE TWICE IN A FEW MILES WITH A SHUT DOWN AND RESTART OF THE ENGINE CLEARING THE SYMPTOM. TODAY 07/04/2013 ON A 20 MILE TRIP THE VEHICLE WENT INTO THE "LIMP" MODE 6 DIFFERENT TIMES. A COUPLE OF THESE TIMES WERE ON A BUSY 2 LANE ROAD WITH NO SHOULDER ALMOST RESULTING IN BEING HIT IN THE REAR. THE VEHICLE CURRENTLY HAS 93500 MILES ON IT AND WILL BE PARKED UNTIL REPAIRS CAN BE MADE. FROM READING OTHER COMPLAINTS THIS ALSO SOUNDS LIKE A THROTTLE BODY ISSUE THAT OTHERS ARE HAVING. WE WERE FORTUNATE NOT TO BE INVOLVED IN AN ACCIDENT ON EACH OF THESE STALLS. I URGE THAT CONTINUED INVESTIGATION GO INTO THIS PROBLEM SO THAT IF IT IS THE ISSUE WITH OTHER VEHICLES THAT CAUSES THE STALLS THESE VEHICLES CAN BE RECALLED AND THE ISSUE CORRECTED BEFORE SOMEONE IS INVOLVED IN AN INJURY OR WORSE ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523207July 4, 2013
STRUCTURE:BODY, VEHICLE SPEED CONTROL
2010 FORD ESCAPE BOUGHT NEW AND TAKEN BACK TO DEALERSHIP AS THE VEHICLE JUMPS FORWARD. DEALERSHIP COULD NOT FIND PROBLEM. WITHIN LAST TWO WEEKS VEHICLE IS LOSING GAS PEDAL POWER WHILE DRIVING. THE VEHICLE DOES NOT STALL. IF YOU APPLY THE GAS THE VEHICLE JUMPS FORWARD. THE COMPUTER CODE IS P2112. VEHICLE WAS SURGING FORWARD WHEN A DOG RAN ACROSS THE ROAD. COULDN'T CONTROL VEHICLE. VERY BUSY ROAD AND TRYING TO GET OUT OF THE WAY. BUMPER HAD TO BE REPAIRED AND CAR IS STILL LOSING POWER AND SURGING WHEN YOU APPLY GAS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522997July 3, 2013
POWER TRAIN, ENGINE
VEHICLE RANDOMLY SLIPS INTO LIMP-HOME MODE AT SLOW SPEEDS AND HIGHWAY SPEEDS. THE WRENCH LIGHT TURNS ON AND THE ACCELERATOR IS NON-RESPONSIVE. IF THE VEHICLE IS PUT INTO PARK AND THE ENGINE IS SHIFT OFF, IT RESTARTS WITH NO PROBLEM...UNTIL A RANDOM TIME FURTHER DOWN THE ROAD. MONDAY IT HAPPENED 5 TIMES; TUESDAY IT HAPPENED 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522995July 3, 2013
VEHICLE SPEED CONTROL
AT 45MPH THE VEHICLE LOST COMPLETE THROTTLE AND WENT INTO LOW IDLE. (NO GAS PEDAL) LUCKILY THE FIRST TIME I WAS ABLE TO PUT IT INTO NEUTRAL AND TURN IT OFF AND START IT BACK UP AND IT RESET ITSELF. ON 7/2/13 IT HAPPEN TWO MORE TIMES BUT AT A SPEED OF ABOUT 20-25MPH. HAD A HARDER TIME STARTING BACK UP. IT TURNED OVER BUT WOULD NOT CRANK. THIS IS NOT GOOD FOR ANY DRIVER TO LOOSE YOUR GAS PEDAL!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523004July 3, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING NORTHBOUND ON TIDEWATER TRAIL (RT 17) BETWEEN GLOUCESTER COUNTY AND TAPPAHANOCK, VA THE CAR SUDDENLY STOPPED WITH FORWARD MOTION AT THE SAME RATE OF SPEED. I COASTED OVER TO THE SIDE AND PARKED ON THE SHOULDER, OR GRASS BESIDE THE ROAD. THERE WAS NO SAFE PLACE TO PULL OVER. I LET THE CAR SIT FOR A MINUTE, THEN STARTED IT UP AGAIN. IT SEEMED TO BE OK FOR ABOUT 3 MORE MILES AT A REDUCED RATE OF SPEED WITH FLASHERS ON, THEN IT DID THE SAME THING. I CALLED FOR A TOW TRUCK AND HAD THE VEHICLE TOWED BACK TO A GARAGE UP THE STREET FROM WHERE I LIVE. THEY INDICATED IT WAS A THROTTLE BODY DEFECT AND THAT THE PART WAS BACKORDERED. I HAD FORD ROADSIDE ASSISTANCE TOW THE CAR TO HARRIS FORD IN NEWPORT NEWS VA AND THEY CONFIRMED YESTERDAY THAT THE THROTTLE BODY PART HAD FAILED ON THE VEHICLE AND THAT IT WAS BACKORDERED. I WOULD BE INTERESTED IN BRINGING A CLASS ACTION SUIT AGAINST FORD BECAUSE THIS IS DEFINITELY A SAFETY ISSUE AND IF THEY ARE AWARE OF THE PROBLEM THEY SHOULD AT THE LEAST DO A RECALL AND HAVE AMPLE PARTS ON HAND TO REPAIR THE VEHICLES IN A TIMELY MANNER, OR PREVENT FAILURE BEFORE A FEMALE DRIVING ALONE IS STRANDED ON THE SIDE OF THE ROAD DRIVING WHAT SHE ASSUMES TO BE A SAFE VEHICLE THAT HAS BEEN PROPERLY MAINTAINED. I AM VERY UPSET ABOUT THIS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523008July 3, 2013
POWER TRAIN
DRIVING AND LOST POWER, WRENCH LIGHT WENT ON. DROVE HOME. NEXT DAY I DROVE TO DEALERSHIP AND ALMOST DIDN'T MAKE IT. KEPT LOSING POWER, SO HAD TO DRIVE ABOUT 20 MPH WITH FLASHERS ON. IT WAS A DEFECTIVE THROTTLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523011July 3, 2013
ENGINE
I PURCHASED A 2009 CERTIFIED USED FORD ESCAPE LIMITED IN OCTOBER 2012. IN FEBRUARY 2013, MY VEHICLE BEGAN TO STUTTER WHEN SLOWING DOWN AT STOP LIGHTS, ETC. I TOOK MY TRUCK INTO A FORD DEALERSHIP AND THEY SAID IT WAS AN ISSUE WITH THE ENGINE AND IT WAS COVERED UNDER MY WARRANTY. IN MAY, MY VEHICLE STARTED EXHIBITING THE SAME SYMPTOMS EXCEPT THIS TIME IT ACTUALLY BEGAN TO SHUT OFF WHEN SLOWING DOWN AT STOP SIGNS AND STOP LIGHTS. ONE DAY I WAS DRIVING AND IT BEGAN TO SLOW DOWN, STUTTER TO THE POINT OF JERKING, AND IT COMPLETELY SHUT OFF. I ENDED UP HAVING TO PULL OVER, EVEN ON THE FREEWAY. AFTER IT SHUT OFF, IT WOULD TURN ON AFTER LEAVING IT OFF FOR A MINUTE OR TWO. I TOOK MY VEHICLE BACK INTO THE SAME DEALER THAT REPAIRED IT IN FEBRUARY BECAUSE I THOUGHT IT WAS THE SAME ISSUE BUT WORSE. THEY EXAMINED IT AND SAID THAT IT WAS AN ISSUE WITH THE THROTTLE BODY AND THAT IT IS NOT COVERED UNDER MY WARRANTY. THEY ALSO INFORMED ME THAT THE PART WAS ON BACK ORDER. I PAID $106 TO HAVE IT EXAMINED AND WAS TOLD THAT IT WOULD BE APPROXIMATELY $508 TOTAL TO REPAIR AND THAT THE PART WAS ON BACK-ORDER AND WOULD NOT BE FOR TWO WEEKS. I CALLED BACK AND ADVISED THE CUSTOMER SERVICE REP THAT I WANTED TO PROCEED WITH HAVING MY VEHICLE REPAIRED. WE GOT OFF THE PHONE AND LATER THAT AFTERNOON, I RECEIVED A CALL STATING THAT PART WAS NEVER ORDERED AND THAT I NEEDED TO PAY FOR THE PART IN ADVANCE, $172. I RESEARCHED ONLINE AND SAW THAT FORD HAS HAD MULTIPLE COMPLAINTS REGARDING THROTTLE BODIES. IT SEEMS AS THOUGH I'M PAYING FOR A REPAIR THAT I SHOULD NOT HAVE TO. I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR TWO WEEKS BECAUSE IT IS TOO DANGEROUS TO DRIVE. THE DEALER OFFERED NO OTHER ALTERNATIVES OUTSIDE OF RENTING A CAR WHICH IS EXTREMELY EXPENSIVE FOR A TWO WEEK RENTAL. THANKFULLY, I'VE BEEN ABLE TO BORROW A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523019July 3, 2013
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING SOUTH ON HIGHWAY AT 60 MILES PER HOUR I HEARD ENGINE NOISE AND CAR SLOWED DOWN TO A STOP I STARTED IT AGAIN ABOUT 50 FEET IT DID SAME AGAIN I TOOK IT TO WHERE I BOUGHT IT AND THEY SAID THROTTLE BODY AND IT WAS ON BACKORDER AND WOULD BE 10 DAYS TO GET PART NEVER SAID A WORD TO ME ABOUT THIS BEING A PROBLEM WITH THESE CARS THIS IS A VERY SERIOUS SAFETY ISSUE I WAS DRIVING IN HEAVY TRAFFIC AND MY CAR JUST SLOWS TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523023July 3, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE BEGAN SPUTTERING AND THEN WOULD NOT ACCELERATE AND WOULD BARELY MOVE WHEN PUSHING THE GAS PEDAL. IT WAS DIAGNOSED INITIALLY AS THE THROTTLE ACTUATOR STUCK OPEN. IT WAS CLEANED. I DROVE IT AND LESS THAN 24 HOURS LATER IT LOST ACCELERATION ON A MAJOR HIGHWAY AT A TRAVELING SPEED OF 65 MPH. I HAD TO PULL OVER 3 TIMES AND RESTART IT TO GET IT TO A CAR REPAIR PLACE. I ENDED UP HAVING TO HAVE IT TOWED TO A FORD DEALERSHIP WHERE THEY REPLACED THE THROTTLE ACTUATOR MOTOR. THE DIAGNOSTIC CODE WAS P2111. I ASKED FOR THE OLD PART AND IT DID NOT LOOK WORN OR DAMAGED. THE REPEATED LOSS OF ACCELERATION ON A MAJOR HIGHWAY DURING MORNING RUSH HOUR CREATED A GREAT RISK TO MY SAFETY AND THOSE OF THE OTHER MOTORISTS AROUND ME. THE SERVICE MAN AT THE FORD DEALERSHIP ADVISED ME THEY WERE SEEING A NUMBER OF SIMILAR SITUATIONS INVOLVING THIS PART WITH FORD ESCAPES. THE TOTAL COST FOR BOTH SERVICE VISIT WAS $465.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523039July 3, 2013
ELECTRICAL SYSTEM
WHILE DRIVING AT AROUND 65 MPH ON A FREEWAY, THE CAR TURNED ON ABS LIGHT ALL OF SUDDEN AND IN A LESS THAN A MINUTE THE CAR'S ELECTRICITY ALL SHUT OFF, ENGINES SHUT OFF, STEERING SHUT OFF, BRAKES SHUT OFF, RADIO SHUT OFF. I'VE HAD THE SAME PROBLEM PREVIOUSLY MORE THAN 6 TIMES, BUT BEFORE, IT WAS WHEN I WAS DRIVING LESS THAN 30 MPH, BUT THIS TIME, IT HAPPENED ON THE FREEWAY. IT HAPPENED WHILE PUTTING ON MY BREAKS, AND I BELIEVE IT WAS ONE OF THE RECALL PROBLEM THAT THE CAR STOPS WHILE DECELERATING. HOWEVER, THE DEALER TOLD ME THAT RECALL WORKS HAVE BEEN ALREADY DONE ON THE CAR BEFORE IT HAPPENED. SO I SUSPECT THAT THE DEALER DID NOT FIGURE OUT THE MAIN REASON WHY THE CAR IS STOPPING WHILE DECELERATING OR JUST DIDN'T WORK ON THE RECALL AND LIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523075July 3, 2013
ENGINE
MY 2010 FORD ESCAPE STALLED ON ME AROUND MAY 5TH, 2013. I WAS ABLE TO PULL OVER AND RESTART IT AFTER A COUPLE MINUTES. THE CHECK ENGINE LIGHT CAME ON WHEN THIS HAPPENED, BUT WENT AWAY WHEN I RESTARTED ENGINE. I WAS DRIVING ABOUT 20 MPH AT THE TIME. ON MAY 13TH, 2013 IT HAPPENED AGAIN TWICE. AFTER THE SECOND TIME I TOOK IT STRAIGHT TO THE FORD DEALERSHIP. THEY RAN THE COMPUTER TEST ON IT AND COULDN'T FIND ANYTHING WRONG. THEY CHARGED ME $40. THEY TOLD ME UNLESS THE CHECK ENGINE LIGHT IS ON, THEY PROBABLY WOULDN'T FIND ANYTHING. IF IT DIED AND WOULDN'T RESTART, THEY MIGHT BE ABLE TO FIND SOMETHING THEN ALSO. THEY SAID IT WILL COST ME $40 EACH TIME I BROUGHT IT BACK TO HAVE IT CHECKED. SINCE THEN IT HAS STALLED ON ME ABOUT FOUR MORE TIME, MOST RECENTLY 7/3/2013. EACH TIME HAS BEEN CITY DRIVING NOT ABOVE 30MPH. THE CHECK ENGINE LIGHT DID NOT COME ON THESE TIMES. I HAVE BEEN AVOIDING DRIVING IT MUCH BECAUSE OF THE PROBLEM. IT CONSTANTLY SURGES WHEN DRIVING AND SOMETIMES JERKS WHEN FIRST TAKING OFF FROM A START. WHEN AT A STOP LIGHT OR EVEN IN PARK WITH THE MOTOR RUNNING THE RPMS CONSTANTLY GO UP AND DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523073July 3, 2013
ENGINE
ON JUNE 24,2013 I WAS COMING BACK FROM ARIZONA TRAVELING ON THE TWO LANE FREEWAY AT 70 MILES AN HOUR WITH THE AIR CONDITIONING RUNNING. WITH NO WARNING WHAT SO EVER THE ENGINE JUST QUIT AND FORTUNATELY, I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. HAD I BEEN ON A FOUR LANE FREEWAY IN THE FAST LANE AT TRAFFIC TIME IT WOULD HAVE BEEN A DIFFERENT STORY. I AM VERY CONCERNED THIS COULD HAVE RESULTED IN A REAR END COLLISION. AFTER SITTING ON THE SHOULDER FOR 10 MINUTES THE ENGINE STARTED AND I CONTINUED MY TRIP WITHOUT ANY ADDITIONAL PROBLEMS. I DIDN'T DRIVE THE CAR AGAIN AFTER I GOT HOME UNTIL I TOOK IT TO HUNTINGTON BEACH FORD FOR INSPECTION. THE DEALER FOUND THE ELECTRIC WATER PUMP WAS FAULTY AND FAILED THEIR TEST. THE WATER PUMP WAS REPAIRED, THE SYSTEM FLUSHED AND IT TESTED OK. A TEST DRIVE WAS ALSO PERFORMED BY THE DEALER WITH PASSING RESULTS. THE COST OF THIS WORK WAS $829.99 DOLLARS. I AM WRITING TO YOU OUT OF CONCERN FOR OUR FAMILY AND OTHERS THAT OWN THIS VEHICLE SINCE WE NO LONGER CAN TRUST WE WON'T HAVE ANOTHER NO WARNING ENGINE SHUT DOWN SOME PLACE WE WON'T BE ABLE TO GET TO THE SHOULDER OF THE ROAD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523083July 3, 2013
POWER TRAIN
FORD ESCAPE APPROX 40,000 MILES. TRAVELING 50 MPH WHEN CAR LOST ALL ACCELERATION POWER. ENGINE STILL RUNNING, HAD TO COAST OFF OF THE HIGHWAY. DASH BOARD EMBLEM WAS THE WRENCH - REFERRED TO OWNERS MANUAL WHICH INDICATED A PROBLEM WITH THE POWER TRAIN OR THROTTLE. TURNED ENGINE OFF, RESTARTED THE CAR AND SUCCESFULLY TRAVELED THE 6 MILES TO MY HOUSE. SAME EVENING ATTEMPTED TO DRIVE CAR TO THE DEALERSHIP - 10 MILES AWAY....GOT 1 MILE DOWN THE HIGHWAY, CAR LURCHED, ACCELERATION LOST, ENGINE STILL RUNNING, COASTED TO SIDE OF ROAD, TURNED OF IGNITION, RESTARTED AND SUCCESSFULLY DROVE THE MILE BACK TO MY HOUSE. HAD CAR TOWED ON THE FOLLOWING DAY. ELECTRONIC THROTTLE BODY REPLACED....UNDER EXTENDED WARRANTY WITH $200 DEDUCTIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523084July 3, 2013
POWER TRAIN
GETTING ONTO THE EXPRESSWAY AT ABOUT 55MPH WHEN THE CARS ENGINE LIGHT CAME ON. SHORTLY AFTER THE WRENCH LIGHT CAME ON THE CAR THUDDED FORWARD AND LOST POWER. VERY SCARY, EASILY COULD HAVE CAUSED AN ACCIDENT. WE WERE ABLE TO START THE CAR IMMEDIATELY AFTER AND START GOING BUT THE CAR WOULDN'T MAKE IT A MILE BEFORE LOSING POWER AGAIN. NEXT DAY TOOK IT TO THE DEALERSHIP TO FIND THE PART WAS ON BACK ORDER AND IT MAY BE WEEKS BEFORE THE DEALER CAN GET IT IN. A COUPLE WEEKS AND $525 LATER WE ARE NOT HAPPY CAMPERS. THIS SHOULD BE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523107July 3, 2013
SUSPENSION
VEHICLE WAS SOLD TO ME WITH THE REAR PASSENGER SIDE WHEEL WELL WEAR THE SHOCK, TIRE, AND FUEL SYSTEM IS LOCATED IT IS CORRODED OFF ITS FRAME. THERE IS NO RECALL OR POSSIBLE PART IN THE US TO BE FOUND FOR REPAIR ALSO THE DEALERSHIP SAID I WAS THE CAUSE OF THIS PROBLEM AND THEY WOULD DO NOTHING TO HELP ME OR REFUND MY MONEY OR EXCHANGE VEHICLES AS THEY WERE INFORMED OF THE PROBLEM AND SHOWN THE VEHICLE NOT EVEN 22 DAYS LATER FROM PURCHASE DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523128July 3, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING ON I35 E IN LEWISVILLE, TX WHEN THE VEHICLE SUDDENLY STOPPED ACCELERATING, I HAD BEEN TRAVELING AT APPROX 40 MPH IN RUSH HOUR TRAFFIC. THE VEHICLE/ENGINE WAS STILL ON BUT I COULD NOT CONTINUE FORWARD. I EXITED THE HIGHWAY AND GLIDED INTO A PARKING LOT ( AFTER NEARLING BEING KILLED BY A LARGE TRUCK ON THE SERVICE ROAD) THE WRENCH LIGHT CAME ON AS WELL AS THE ENGINE LIGHT. I PULLED INTO A PARKING SPACE AND THE VEHICLE STARTED TO VIOLENTLY SHAKE. I PUT IN PARK AND TURNED THE VEHICLE OFF. I WAITED A FEW MINUTES AND STARTED THE VEHICLE WITH NO ISSUES. THE VEHICLE IDLED FINE AND I COULD REV UP THE ENGINE. I DROVE AROUND THE PARKING LOT WITH NO ISSUES HOWEVER THE CHECK ENGINE LIGHT WAS STILL ON. I TRIED GOING ONTO A RESIDENTIAL STREET AND WHEN I ACCELERATED ABOVE 20MPH THE VEHICLE WOULD NO LONGER ACCELERATE AND HAD TO PULL OVER AND HAD THE SAME BEFORE MENTIONED RESULTS. I CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED. I CALLED A LOCAL FORD DEALERSHIP AND I WAS ADVISED IT WAS MOST LIKELY AN ELECTRONIC THROTTLE BODY ISSUE AND THEY HAVE THEM COME IN ALL THE TIME. THIS NEEDS TO BE RECALLED IMMEDIATELY AS THIS VERY WELL COULD HAVE CAUSE A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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