Ford Escape Complaints

29,499 consumer complaints on file.

#10523790July 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER A FEW MINUTES AND OPERATED AS DESIGNED. THE VEHICLE WAS SCHEDULED TO BE INSPECTED BY A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 43,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523797July 8, 2013
POWER TRAIN
APPROXIMATELY 7:45 AM ON MONDAY, JULY 8TH, 2013, I WAS DRIVING MY 2009 FORD ESCAPE TO WORK. I STOPPED AT A TRAFFIC LIGHT AT THE CORNER OF EAST 30TH STREET AND NORTH SHADELAND AVENUE. ONCE THE LIGHT TURNED GREEN I ATTEMPTED TO MAKE A LEFT TURN FROM EAST 30TH STREET TO TURN LEFT (SOUTHBOUND) ON NORTH SHADELAND AVENUE WHEN THE VEHICLE (2009 FORD ESCAPE) STALLED AND THE CAR TURNED OFF. I TRIED TO START THE CAR BACK UP...THE VEHICLE STARTED BUT WHEN I HIT THE GAS PEDAL TO ACCELERATE TO GET OUT OF THE MIDDLE OF THE INTERSECTION, THE GAS PEDAL DID NOT ENGAGE AND THE CAR WOULD NOT ACCELERATE SO I HAD TO COAST TO THE NEAREST SHOULDER FOR SAFETY. I CALLED A FORD'S ROADSIDE ASSISTANCE. I HAD THE VEHICLE TOWED TO THE NEAREST FORD DEALER. THE FORD DEALER TOLD ME THE REPAIRS REQUIRED TO FIX THE PROBLEM WAS: 1) THROTTLE BODY, 2) REPROGRAMMING THE VEHICLE'S COMPUTER SYSTEM AFTER THE THROTTLE BODY IS REPAIRED, 3) FUEL INJECTORS AS WELL AS 4) AIR FILTER...THE DEALER'S TOTAL COST FOR THE REPAIRS WAS QUOTED TO ME AS $620.00!!! WITH ALL THE COMPLAINTS OF THE FORD ESCAPE HAVING WITH THE THROTTLE BODY, WHICH IS A MAJOR SAFETY ISSUE. PLEASE HELP ME RECOUP THE MAJOR COST OF THE THROTTLE BODY REPAIRS AS I FEEL FORD MOTOR COMPANY SHOULD REPAIR AT NO COST BECAUSE THERE SHOULD BE A SAFETY RECALL ISSUED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523521July 7, 2013
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE STALLS WHILE DRIVING , STALLS WHILE IDLE , RPM'S SPIKE WHILE DRIVING !!! SCARY !! CODES READ P2112 . (THROTTLE STUCK OPEN ) THINKING BAD THROTTLE BODY ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523448July 6, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING ON A TWO LANE ROAD DOING APPROXIMATELY 40 MPH MY VEHICLE LOST POWER. THE CAR WAS STILL RUNNING BUT LOST ACCELERATION POWER. WE HAD TO COAST UNTIL WE FOUND A PLACE ON THE SIDE OF THE ROAD TO MOVE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523458July 6, 2013
STRUCTURE:BODY, SUSPENSION
WE HAVE A 2006 FORD ESCAPE HYBRID - AND JUST THIS MORNING, UPON HEARING AN ODD RATTLE COMING FROM THE RIGHT REAR WHEN DROPPING OFF MY DAUGHTER AT THE LOCAL VETERINARY HOSPITAL, I INSPECTED THE RIGHT REAR WHEEL HOUSING AND DISCOVERED, TO MY SHOCK, THAT UNDER THE FACTORY BLACK INNER FENDER UNDERCOATING, WHICH WAS HANGING OFF, THE UPPER SHOCK MOUNT WAS ALMOST COMPLETELY PERFORATED WITH RUST, TO THE POINT THAT I COULD FEEL A FLOW OF COLD AIR FROM THE A/C EXITING THE CABIN THROUGH THE PERFORATIONS. I CALLED GANLEY FORD AS SOON AS THEY OPENED, BUT THE BODY SHOP WON'T BE OPEN UNTIL MONDAY. THIS IS MY WIFE'S PRIMARY CAR, AND WITH WHAT I'VE DISCOVERED, I'M RELUCTANT TO HAVE HER, OR ANYONE, DRIVE IT UNTIL THE PROBLEM'S ADDRESSED - AND THE EXTENT OF THE CORROSION IS ASTONISHING. WITH A 400++ POUND BATTERY LOCATED BETWEEN THE LEFT AND RIGHT UPPER SHOCK MOUNTS, AND WITH THE EXTENT OF THE CORROSION I JUST FOUND, I'M EQUALLY CONCERNED FOR THE LEFT REAR UPPER SHOCK MOUNT AND BODY PAN INTEGRITY, AS WELL AS FOR THE HYBRID SYSTEM AND BATTERY PACK. PLEASE HELP ME TO GET INTO IMMEDIATE CONTACT WITH THE PROPER FORD ZONE REPRESENTATIVE TO GET A LOOK AT THIS ISSUE AND DECIDE WHERE TO GO FROM HERE - THIS IS A PREMIUM HYBRID SUV THAT I THOROUGHLY RESEARCHED BEFORE SELECTING TO PURCHASE, AND NOW I'M AFRAID TO EVEN MOVE IT FROM MY PARKING DECK AT THE OFFICE. THIS CAR, AND OTHER ESCAPES SUFFERING FROM THIS SAME ISSUE, ARE ACCIDENTS WAITING TO HAPPEN. A SIMPLE WEB SEARCH SHOWS THAT THERE ARE HUNDREDS, IF NOT THOUSANDS, OF ESCAPES SUFFERING THE SAME ISSUES. THIS IS A CRITICAL SAFETY ISSUE AND I WOULD ASK SINCERELY THAT NHTSA INVESTIGATE AND ACT QUICKLY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523464July 6, 2013
ENGINE, VEHICLE SPEED CONTROL
I CURRENTLY HAVE A 2010 FORD ESCAPE WITH 47,000 MILES ON IT . ON WEDNESDAY JULY 3 2013 I WAS RETURNING HOME FROM DOING ERRANDS, AND MY FORD ESCAPE CAME TO A COMPLETE STOP. THE VEHICLE WOULD NOT MOVE. THERE WERE NO WARNING LIGHTS ON THE DASH INFORMING ME THAT THERE WAS A PROBLEM. FORTUNATELY, I HAD JUST TURNED INTO THE LANE TO MY HOUSE AND WAS NOT ON A MAJOR HIGHWAY. WE HAD THE VEHICLE TOWED TO A LOCAL DEALER WHO INFORMED US THAT IT IS THE ELECTRONIC THROTTLE BODY. WE CONTACTED FORD CORPORATION AND REPORTED THE ISSUE, THEY SAID THAT THIS IS NOT UNDER WARRANTY AND THERE HAS BEEN NO ISSUES WITH THIS PART IN THE PAST. FORD GAVE US A CASE NUMBER AND SAID THAT IT WOULD TAKE UP TO FOUR DAYS TO DETERMINE IF THEY WILL COVER THE REPAIR. I HAD MY SEVEN YEAR OLD GRANDSON WITH ME THAT DAY, AND ALL I KEEP THINKING ABOUT IS WHAT IF THAT WOULD HAVE HAPPEN ON A BUSY HIGHWAY WITH CARS GOING THE SPEED OF 55MPH AND HIGHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523501July 6, 2013
POWER TRAIN
VEHICLE STARTUP IS VERY SLOW AND AFTER 35 MPH CHANGEUP MAKES A VERY STRONG AND WHEN I STOP AT TRAFFIC LIGHTS COME BACK AGAIN THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523242July 5, 2013
ENGINE
FOR THE FOURTH TIME IN 4 MONTHS THE"ENGINE FAULT. SERVICE NOW." MESSAGE DISPLAYED. ANOTHER DAY OF WORK MISSED TO BEING THE VEHICLE INTO THE DEALER. THANKFULLY I BOUGHT THE SERVICE PACKAGE BUT IT WAS FOR 'JUST IN CASE' NOT A MONTHLY VISIT. THE DEALER STAFF HAS BEEN VERY CLOSE-LIPPED ABOUT THE HISTORY OF THIS EVENT HAPPENING ON MANY OTHER OF THESE SAME VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523263July 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THEN INDEPENDENTLY ACCELERATED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523310July 5, 2013
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE DRIVING ON I55 IN CHICAGO GOING 60 MPH THE GAS PEDDLE WENT SOFT. THERE WAS NO ACCRETION, I WAS FORCE TO MOVE TO THE SHOULDER. I TURNED THE CAR OFF AND THEN ON AND IT RAN FINE FOR 20 MILES THEN THE SAME THING HAPPENED AGAIN, AND THEN AGAIN. I WAS ABLE TO GET MY VEHICLE TO THE FORD DEALER WHO TOLD ME IT WAS THE THROTTLE BODY AND IT WOULD TAKE 2 WEEKS TO HAVE A REPLACEMENT PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523333July 5, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
ON WED JULY 3, I WAS BACKING IT OUT OF GARAGE TO TAKE A TRIP TO SAN ANTONIO. I PULLED OUT ONTO THE STREET TO LEAVE WHEN ALL OF A SUDDEN I LOST ALL POWER. THE CHECK ENGINE LIGHT CAME ON ALONG WITH A TOOL WRENCH. I LOOKED IN THE MANUAL AND IT SAID THROTTLE PROBLEM. I TURNED IT OFF AND STARTED IT AGAIN AND IT DROVE PERFECT FOR HALF A BLOCK AND LOST POWER AGAIN. FINALLY I GOT IT AROUND THE BLOCK AND PUT IT BACK IN THE GARAGE WHERE IT SITS, UNTIL I CAN FIND OUT IF THIS IS A FORD DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523347July 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS ADVISED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523358July 5, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING ON INTERSTATE 95 IN LUMBERTON, N.C ALL OF A SUDDEN MY 2010 FORD ESCAPE LOST POWER SLOWING DOWN DRASTICALLY ALMOST CAUSING A CRASH. CARS BEHIND ME HAD TO SLAM ON THEIR BRAKES AND GOING OFF THE SIDE OF THE ROAD. I TOOK MY CAR TO LUMBERTON FORD WERE I BOUGHT IT. AFTER CHECKING IT OUT, I WAS TOLD IT WAS THE THROTTLE BODY. I WAS ALSO TOLD THAT THEIR WAS A RECALL ON THEM BUT NOT FOR MY MODEL YEAR. I WAS TOLD THAT A RECALL ON 2009 FORD ESCAPES BUT NOT 2010. THIS I CAN NOT UNDERSTAND. SO FORD MOTOR CO SPLIT THE COST WITH ME. BUT IF ITS A FAULTY PART, AND THEY HAVE A RECALL ON THE SAME PART, WHY DO I HAVE TO PAY ANYTHING ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523369July 5, 2013
ENGINE, VEHICLE SPEED CONTROL
MY 2010 FORD ESCAPE IS GOING INTO LIMP MODE WHILE DRIVING. IT JUST STOPS RESPONDING TO THE ACCELERATOR AND LIMPS ALONG UNTIL I CAN PULL OFF THE ROAD AND TURN THE CAR OFF. IN THE BEGINNING, I COULD START THE CAR BACK UP AND DRIVE HOME. BUT IT IS BEGINNING TO HAPPEN MORE OFTEN AND NOW I CANNOT DRIVE IT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523371July 5, 2013
ENGINE
DRIVING FOR ABOUT 30 MINUTES AT HIGHWAY SPEED AND THE GAS MOTOR SHUTS OFF AND GOES IN TO LIMP MODE USING ONLY BATTERY HYBRID POWER. THE CAR WON'T RESTART MOTOR WHILE ROLLING. THE DASH SHOWS A MESSAGE TO PULL OVER AND STOP WITH A LITTLE RED TRIANGLE. IN ORDER TO RESTART THE MOTOR YOU HAVE TO COMPLETELY TURN THE KEY TO THE OFF POSITION. THE CAR WILL IMMEDIATELY START BACK UP AND DRIVE BETWEEN 1/2 TO 1 MILE THEN SHUTS DOWN AGAIN. REPEAT PROCESS AGAIN AND AGAIN UNTIL GOT OFF THE HIGHWAY. ONCE OFF THE HIGHWAY, I STOPPED WITH THE MOTOR SHUT IT OFF FOR APPROXIMATELY 15 MINUTES AND THE CAR STARTED BACK UP AND OPERATED NORMALLY. DROVE AN ADDITIONAL 30 MILES WITH NO PROBLEMS. NO ISSUES FOR ABOUT THREE WEEKS THEN SAME SCENARIO OF MULTIPLE STALLS ON THE HIGHWAY. CAR WORKED FINE THE FOLLOWING DAY. NO ENGINE LIGHTS OR CODES. THE FIRST INCIDENT OCCURRED WHILE RAINING. THE SECOND INCIDENT OCCURRED AT NIGHT WHEN IT WAS DRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523377July 5, 2013
POWER TRAIN
THE CAR HAD BEEN PARKED AND WHEN I STARTED IT AND BACKED UP THE WRENCH LIGHT WAS ON AND IT HAD NOT POWER THE SECOND TIME I WAS STOPPED AT A RED LIGHT AND WHEN THE LIGHT CHANGED I STEPPED ON THE GAS AND HAD NO POWER AND THE WRENCH LIGHT WAS ON IT WAS HAPPEN SEVERAL TIMES I TURN THE CAR OFF AND RESTART IT AND IT DRIVES FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523414July 5, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
AS I WAS TRAVELING DOWN THE ROAD AND WAS SLOWING DOWN THE VEHICLE SUDDENLY ACTED LIKE TRANSMISSION KICKED INTO NEUTRAL BUT WHEN I LOOKED DOWN I SAW OPEN WRENCH SYMBOL IN CLUSTER LIT UP AND RPM WAS AT IDLE AND WOULD NOT RESPOND TO THROTTLE BEING APPLIED AND ENGINE WAS RUNNING AWFUL. I HAD TO PULL OFF ONTO SHOULDER AND CUT IGNITION OFF AND RESTART VEHICLE BUT WAS ONLY ABLE TO MAKE IT A BOUT A 100 YDS. WHEN IT HAPPENED AGAIN. WE CAUGHT A RIDE HOME AND I CAME BACK WITH MY SCANNER AND DROVE IT DOWN THE HIGHWAY AND IT DID IT AGAIN AT 55 MPH. SO I PULLED OFF THE ROAD AND SCANNED FOR CODES AND IT HAD PENDING CODE P2111- THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN. I PURCHASED NEW THROTTLE BODY AND INSTALLED MYSELF AT A COST OF 171.68 LESS TAX. NOT COVERED BY POWERTRAIN WARRANTY. CAR OPERATES FINE SO FAR. 2010 FORD ESCAPE 3.0LITER V-6 WITH 55 THOUSAND MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523144July 4, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING AT NORMAL SPEEDS THE CAR COMPLETELY LOST ACCELERATION AND THE ACCELERATOR BECAME UNRESPONSIVE. THE CHECK ENGINE LIGHT CAME ON AND THE CAR REDUCED TO IDLE. AFTER PLACING THE CAR IN NEUTRAL AND ROLLING TO A STOP THE CAR WAS TURNED OFF AND I WAITED FOR 5 MINUTES. ONCE RESTARTED THE CAR RAN NORMALLY BUT CONTINUED TO HAVE THE PROBLEM WITH NO WARNING. WHEN TAKEN TO THE DEALERSHIP THEY STATED IT WAS A FAULTY THROTTLE BODY ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523143July 4, 2013
ENGINE, VEHICLE SPEED CONTROL
MY CAR GAS PEDAL KEEPS STICKING LIKE THERE IS ROCK UNDER IT. I ALMOST WRECKED TONITE BECAUSE OF IT!!!! IT NEEDS TO BE FIXED AND THERE ARE A LOT OF OTHER PEOPLE WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523156July 4, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ALONG AND ALL OF A SUDDEN MY 2010 FORD ESCAPE WENT FROM AROUND 35 MPH ON A BUSY ROAD TO A ROUGH IDLE. THE ENGINE WAS STILL RUNNING BUT WOULD NOT RESPOND TO PRESSING ON THE GAS PEDAL, IT JUST STAYED RUNNING ON A ROUGH IDLE. I CONTINUED ON AT 3 MILES AN HOUR WAVING CARS TO PASS ME UNTIL I FOUND A SAFE PLACE TO PULL OVER. I WAITED 20 MINUTES BEFORE STARTING THE VEHICLE AND IT THEN RAN NORMALLY. SO I WENT ON AND ABOUT 5 MILES FURTHER IT DID IT AGAIN. I HAD TO PULL OVER AND I RESTATED THE ENGINE IN JUST A FEW MINUTES AGAIN. IT DID IT AGAIN AND AGAIN SOMETIMES I WOULD ONLY NEED TO SHUT IT OFF FOR A SECOND. I TOOK IT INTO THE FORD DEALER AND THEY CHARGED ME $125.00 FOR A DIAGNOSTIC TEST TO TELL ME IT WAS THE THROTTLE BODY (FORD WOULD NOT COVER THE TEST). THEY DIDN'T HAVE THE PART IN STOCK AND TOLD ME IT WAS ON BACK ORDER AS THE FORD CHICAGO WAREHOUSE WAS OUT OF THEM. THE FORD SERVICE WRITER ALSO TOLD ME THEY HAVE REPLACED A NUMBER OF THEM SINCE HIS HIRING JUST THREE MONTHS PRIOR. HE FIRST TOLD ME A DIRTY AIR FILTER CAUSED THE PART TO FAIL, WHEN I EXPLAINED TO HIM I KNOW WHAT A DIRT AIR FILTER IS AND I DON'T HAVE ONE. THEN HE SAID IT WAS BECAUSE I DIDN'T DRIVE MY CAR ENOUGH AND THERE WAS CARBON BUILDUP CAUSING IT. SO I ASKED HIM IF FORD WAS SAYING THEY DON'T BUILD A GOOD ENOUGH ENGINE. HE ADMITTED HE WAS JUST READING THE PRINT OUT. THEY WOULDN'T HONOR MY POWER-TRAIN WARRANTY OF 5 YEARS OR 50,000 MILES. I WROTE A LETTER AND PERSONALLY DELIVERED IT TO THE FORD DEALER AND NO ONE HAS BOTHERED TO CONTACT ME AND IT'S BEEN EIGHT DAYS NOW. THE MECHANIC ACTUALLY TRIED TO SELL ME TIRES AND GAVE ME BOGUS REASONS WHY THE BACK TWO NEEDED TO BE REPLACED AND THE BACK TO HAVE 7/32 LEFT ACCORDING TO A REAL TIRE STORE'S SALESMAN AND ARE ALMOST LIKE NEW. I HAVE BEEN A LOYAL FORD MAN ALL MY LIFE. I MAY NEVER BUY ANOTHER FORD AND IT WILL NOT BE FROM THIS DEALERSHIP IF I DO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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