Ford Escape Complaints

29,499 consumer complaints on file.

#10523849July 9, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE ELECTRONIC THROTTLE BODY ON MY 2009 FORD ESCAPE FAILED CAUSING MY CAR TO STALL AT A HIGH SPEED AND PULL OVER TO THE SIDE OF A BUSY HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523857July 9, 2013
ENGINE, VEHICLE SPEED CONTROL
THE ELECTRONIC THROTTLE BODY ON MY 2009 FORD ESCAPE FAILED WHILE I WAS TRAVELING AT A HIGH RATE OF SPEED ON THE HIGHWAY CAUSING MY ENGINE SHUT DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523863July 9, 2013
VEHICLE SPEED CONTROL, ENGINE
I HAVE BEEN HAVING THIS ISSUE FOR MANY MONTHS WHERE THE CAR WOULD NOT ACCELERATE RIGHT WHEN STARTING FROM A STOPPED POSITION. IT WOULD SHIFT VERY HARD & JERK EVEN HARDER FROM 1ST/2ND & 2ND/3RD. I TOOK IT TO THE FORD DEALERSHIP & THEY EXPLAINED IT WAS THE TRANSMISSION SO I PAID FOR A TRANSMISSION FLUSH EVEN THOUGH IT ONLY HAD 32K MILES. THEY ALSO AT THIS TIME RESENT THE COMPUTER TO MY DRIVING HABITS? THE PROBLEM CONTINUED. TOOK IT BACK TO THE SHOP LAST WEEK TWICE & THEY BELIEVE THAT IT WAS THE THROTTLE BODY BUT ALL COMPUTER CHECKS SHOWED THE TRUCK AS FINE. YESTERDAY WHILE DRIVING 45MPH, IT ALL OF SUDDEN SHIFTED HARD LIKE IT WENT INTO NEUTRAL. I HAD MY FOOT ON THE GAS PEDAL & THERE WAS NO RESPONSE. I DID NOT LOSE POWER STEERING & WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD. I AT THIS TIME NOTICED THE WRENCH LIGHT WAS ON IN THE LOWER LEFT HAND CORNER OF THE DASH. THE SERVICE MANAGER AT FORD TOLD ME THIS WOULD HAPPEN & THAT I NEEDED TO GET THE TRUCK TO THEM WITH THE LIGHT ON SO THAT THEY COULD GET THE CODE THEY NEEDED IN ORDER TO FILE THE CLAIM WITH FORD & REPLACE THE THROTTLE BODY. I WAS TOO FAR FROM THE DEALERSHIP TO JERK DOWN THE ROAD OVER 5 MILES IN NOTHING MORE THAN A CREEPER PACE ESPECIALLY DURING RUSH HOUR. WHEN I APPLIED MY FOOT TO THE GAS PEDAL IT WAS NON RESPONSIVE. I WAS TOLD BY THE SERVICE MANAGER THAT IF I TURNED OFF THE TRUCK & RESTARTED IT THE WRENCH LIGHT WOULD GO AWAY & THAT IT DOES NOT SEND AN ERROR CODE TO THE COMPUTER FOR THEM TO REFERENCE. I HAD TO TURN IT OFF, BUT NOT BEFORE TAKING PICTURES FOR MY RECORDS. I TRIED TO RESTART THE TRUCK & IT STRUGGLED BUT FINALLY TURNED OVER OF WHICH THEN IT DROVE FINE. ARRIVED AT THE DEALERSHIP & THEY CONFIRMED IT WAS THE THROTTLE BODY BUT THAT THE PARTS ARE ON AN INDEFINITE BACK ORDER. NOW WE WAIT. A COMPLETE INCONVENIENCE & RIDICULOUS THAT FORD WILL NOT ISSUE A RECALL ESPECIALLY WHEN THEY KNOW THIS IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523873July 9, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE "JERKED" AND LOST ALL THROTTLE. OPEN ENDED WRENCH LIGHT CAME ON IN THE INSTRUMENT CLUSTER. LUCKILY WAS ABLE TO COAST INTO SMALL SERVICE CENTER WHO SCANNED THE COMPUTER AND IT HAD THE FAULTY P2111 CODE (THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN). CODE WAS CLEARED AND CAR RESTARTED. DIED ANOTHER 6 TIMES ON THE WAY HOME, EACH TIME RESTARTING AFTER TURNING THE KEY OFF. I SEE THAT THIS IS CURRENTLY UNDER INVESTIGATION AND WANTED TO BRING YET ANOTHER INSTANCE TO YOUR ATTENTION. IF THIS WOULD OF HAPPENED ON THE INTERSTATE OR A LARGE LEFT HAND TURN LANE DURING RUSH HOUR IT WOULDN'T HAVE BEEN PRETTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523869July 9, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
THE ESCAPE ENGINE STOPPED PROVIDING POWER AND THE ACCELERATOR STOPPED RESPONDING. THE CAR ENGINE WENT TO IDLE. AFTER PULLING OVER SHUTTING CAR OFF THEN ON AGAIN THE ENGINE BEGAN RESPONDING. THIS HAPPENED ABOUT 10 TIMES BEFORE GETTING THE CAR TO A SERVICE DEALER. THE PROBLEM WAS IDENTIFIED AS A FAILED THROTTLE BODY. THE DEALER INDICATED THAT THESE PARTS ARE ON A 10 DAY BACK-ORDER DUE TO SO MANY VEHICLES HAVING THE SAME FAILURE AND PARTS ARE NOT AVAILABLE DUE TO SURGE IN DEMAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523897July 9, 2013
ENGINE
VEHICLE LOOSES POWER AND MUST PULL TO THE SIDE OF THE ROAD. THE ENGINE CONTINUES TO RUN ROUGHLY BUT NO POWER GOES TO THE WHEELS. ONCE STOPPED I TURN VEHICLE OFF FOR A MINUTE. ONCE RESTARTED THE VEHICLE SEEMS TO RUN OKAY. BUT IT HAPPENED 3 TIMES ON 7/8/2013. THE CODE IS P2111. I TOOK IT TO THE DEALER AND THE PART IS ON BACK ORDER SO I DO NOT KNOW WHEN THIS WILL BE RESOLVED. THIS IS MY ONLY CAR AND I FEEL IT IS UNSAFE. ACCORDING TO YOUR WEBSIGHT THERE ARE 2 ACTION REPORTS. #S PE13003 & DP12006. AND 2 TECHNICAL SERVICE BULLETINS #S 09-23-5 & 10-21-6. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523899July 9, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
CAR HAS THROTTLE BODY ISSUES WHICH IS NOW COMMON - WHERE IS THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523906July 9, 2013
POWER TRAIN
I WAS GOING AROUND A BEND TO ENTER A HIGHWAY WHEN MY CAR "STUTTERED" AND STOPPED RUNNING. I SAW THE POWERTRAIN LIGHT COME ON BEFORE IT STOPPED. I PUT MY HAZARDS ON AND SAT THERE FOR A FEW MINUTES. I WAS AFRAID OF SOMEBODY COMING AROUND THE BEND BEHIND ME AND NOT REALIZING I AM STUCK. I TRIED TO RESTART IT AND IT FORTUNATELY IT DID. THERE WAS NO INDICATION THAT THE CAR WAS JUST GOING TO ABRUPTLY COME TO A STOP. I WAS LUCKY TO NOT BE ON THE HIGHWAY. I WAS ABLE TO DRIVE IT HOME BUT THE NEXT DAY IT DIDN'T START AT ALL. I BROUGHT IT TO MY FORD DEALER WHO TOLD ME IT WAS A PROBLEM WITH A THROTTLE BODY AND THAT THEY HAVE HAD SEVERAL PROBLEMS WITH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523907July 9, 2013
SERVICE BRAKES
BRAKE WARNING LIGHTS CAME ON AGAIN. THEY HAVE NOT COME ON FOR 2 DAYS, AND THEY ARE BACK ON. HAD CAR SERVICED A WEEK EARLIER. FORD SAID THEY CAN'T FIND ANYTHING WRONG WITH BRAKES, BUT THEY "SUSPECT" MASTER CYLINDER POSSIBLY. INTERNET SEARCH YIELDS DISTURBING INFORMATION ABOUT OTHER FORD ESCAPE HYBRID OWNERS HAVING SIMILAR ISSUES. LIGHTS SEEM TO OCCUR MORE ON DAYS WHERE TEMPERATURE IS HIGHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523932July 9, 2013
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED WITH THE ILLUMINATION OF A RED TRIANGLE ON THE INSTRUMENT PANEL WARNING THE CONTACT TO PULL OVER. THE CONTACT LATER TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE MOTOR ELECTRONIC COOLANT SYSTEM FAILED AND CAUSED THE FAILURE. THE DEALER STATED THAT THIS WAS KNOWN ISSUE THAT THE MANUFACTURER HAD NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 62,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523930July 9, 2013
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE WRENCH WARNING ICON. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THROTTLE BODY MOTOR ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 08/15/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523943July 9, 2013
POWER TRAIN
MY WIFE DRIVING THE SUV IN CITY TRAFFIC .THE CAR DIED ,WIFE THEN PULLED INTO A PARKING LOT .THE CAR CHECK ENGINE LIGHT AND TRANSMISSION LIGHT WERE ON . SHE CALLED A LOCAL TOW TRUCK TO TOW CAR TO LOCAL FORD DEALERSHIP. DEALERSHIP SAID IT WAS THE CARS THROTTLE BODY MALFUNCTION THAT CAUSED THE ENGINE TO STOP. I THINK THIS SHOULD BE A SAFETY RECALL ON FORDS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523957July 9, 2013
SUSPENSION
WHILE DRIVING MY FORD ESCAPE, THE RIGHT REAR SHOCK PUNCHED THROUGH THE RIGHT REAR FENDER WELL BECOMING UNATTACHED. AFTER FURTHER INSPECTION THE FENDER WELL AND PART OF THE SHOCK MOUNT WAS COMPLETELY RUSTED OUT AND UNABLE TO SUPPORT THE SHOCK. I HAVE NOTIFIED THE FORD DEALER AND FORD'S CUSTOMER RELATIONS AND WAS TOLD THEY KNOW OF NO PROBLEM AND THAT THE CAR IS OUT OF WARRANTY AND NOTHING THEY CAN DO. AFTER RESEARCHING THIS PROBLEM ON THE WEB, I'VE FOUND A NUMBER OF FORD ESCAPE OWNERS WHO HAVE THE SAME RIGHT REAR FENDER WELL RUST PROBLEMS. THIS LEADS ME TO BELIEVE THAT IT MUST BE FORD MANUFACTURING DEFECT IN RUST PROOFING THEIR MATERIALS AND THEY SHOULD STAND BEHIND THEIR PRODUCTS. THERE SHOULD BE A RECALL BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523963July 9, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, HE HEARD A LOUD THUMP FROM THE REAR PASSENGER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO RUST CORROSION NEAR THE REAR END OF THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 166,000. UPDATED 8/19/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523946July 9, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523949July 9, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON 7/1/2013, I WAS DRIVING MY FORD ESCAPE 2010 ON THE HIGHWAY 50-55 MPH AND FELT THE CAR SHIFT AND THEN THE ACCELERATOR FAILED. THE CAR LIMPED ONTO THE SHOULDER AND THE WRENCH LIGHT WAS ILLUMINATED. IT WAS TOWED TO THE DEALER FOR REPAIR. TECHNICIAN WAS NOT AVAILABLE TO DIAGNOSE UNTIL DAY 2 THEN TOLD IT WAS FULL BODY THROTTLE ELECTRICAL COMPONENT AND PART IS ON BACK ORDER. STILL WAITING FOR THE PART A WEEK LATER WITH NO END TO THE WAIT IN SIGHT. 36 MONTH WARRANTY ENDED MAY 21, 2013. DEALER DID NOT OFFER A LOANER CAR AND AFTER REPEATEDLY REQUESTING ONE THEY SAY THEY HAVE NONE AVAILABLE. SERVICE MANAGER SAID FIVE OTHER CARS ARE WAITING FOR THE PART AT THEIR DEALERSHIP. I MENTIONED THAT I READ ABOUT THE INVESTIGATION ON THE INTERNET AND THEY SAID THEY WILL FILE A REPORT WITH FORD CORPORATE. AS OF TODAY, 7/9 THE REPORT HAD NOT BEEN FILED. I AM VERY FRUSTRATED WITH THE DEALERSHIP SERVICE PERSONNEL. THEY ARE NOT FORTHCOMING WITH INFORMATION. I HAVE HAD TO CALL THEM NUMEROUS TIMES BECAUSE THEY ARE NOT RETURNING CALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523981July 9, 2013
ENGINE
ENGINE POWER SURGE UNDER NORMAL DRIVING CONDITIONS WITHOUT INCREASE PEDAL TRAVEL. ALSO ENGINE POWER HESITATES AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523980July 9, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING WITH MY 7 WEEK OLD SON AND 3 YEAR OLD DAUGHTER. I PULLED UP TO A RED LIGHT AND STOPPED. WHEN THE LIGHT TURNED GREEN I PRESSED THE GAS TO GO. MY VEHICLE SURGED FORWARD INTO THE INTERSECTION AND THEN ONLY SLOWLY MOVED. THERE WAS POWER TO THE CAR, LIGHTS, MUSIC, AND AIR WERE WORKING BUT MY CAR WAS ONLY SLOWLY MOVING AND SHAKING. IT WAS AS IF NO GAS WAS GETTING TO THE ENGINE. I HAD TO PULL OVER ONTO THE RIGHT LANE, BECAUSE THE ROAD HAD NO SHOULDER. THE SOUND AND FEELING THE CAR WAS MAKING MADE ME FEEL LIKE I NEEDED TO DRIVE WITH MY FOOT ON THE BRAKE AND THE GAS AT THE SAME TIME. THERE WAS NO WARNING SIGNS THAT THERE WAS ANYTHING WRONG WITH MY CAR, IT JUST ALL OF A SUDDEN STOPPED. IT WAS THE WORST FEELING EVER BEING STUCK ON A BUSY ROAD WITH NO SHOULDER TO PULL OVER ONTO AND HAVING MY 2 BABIES IN THE CAR WITH ME, AS CARS COME DRIVING UP AND HAVING TO SWITCH LANES OR SLAM ON THEIR BRAKES TO AVOID ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523990July 9, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT REAR PASSENGER'S SIDE WHEEL WELL EXHIBITED EXTENSIVE RUST. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE ENTIRE REAR PANEL WOULD NEED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DIAGNOSIS WAS CONFIRMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 122,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10523992July 9, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING UP A HILL, I LET MY FOOT OFF THE GAS AND WHEN I TRIED TO PRESS GAS, MY ENGINE STALLED AND DIED. WHEN HOOKED UP TO DIAGNOSTIC TO SEE WHY MY SUV KEEPS DYING WHEN IDLE, THE CODE WAS "P2112" THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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