Ford Escape Complaints

29,499 consumer complaints on file.

#10532807July 31, 2013
STRUCTURE:BODY
THE REAR GATE WILL NOT OPEN. THE LOCK WILL NOT RESPOND TO THE POWER UNLOCK OR REMOTE AND THERE IS NO WAY TO GET IT OPEN. THERE IS NO ALTERNATIVE WAY TO OPEN THE REAR GATE AND COULD BE A PROBLEM IN AN ACCIDENT. I HAVE READ MULTIPLE COMPLAINTS ON LINE FROM OTHER ESCAPE OWNERS, THIS SEEMS TO BE A REOCCURING ISSUE WITH THESE VEHICLES, BUT IS NOT A RECALL, AND OFTEN TIMES THEY DON'T KNOW HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532820July 31, 2013
ELECTRICAL SYSTEM, ENGINE
WE HAD OUR 2011 ESCAPE IN THE DEALERSHIP 2 TIMES DUE TO IT COMPLETELY SHUTTING DOWN WHILE DRIVING BEFORE THEY COULD FIGURE OUT THAT IS WAS A FAILED THROTTLE BODY (ELECTRICAL ISSUE). THEY TOLD US IT WAS "BAD GAS" EVERY OTHER TIME. WE HAD OUR INFANT IN THE VEHICLE WHEN IT SHUT DOWN ON THE FREEWAY AND SCARED THE CRAP OUT OF US. THANKFULLY WE WERE ABLE TO GET AWAY FROM OTHER VEHICLES AND MAKE AN EMERGENCY EXIT FROM THE FREEWAY ONTO THE SHOULDER UNTIL THE VEHICLE CAME TO A STOP. ITS EXTREMELY DANGEROUS AND FORD NEEDS TO ADDRESS THIS AND CREATE A RECALL. I HAVE DONE RESEARCH TO FIND SO MANY OTHERS WITH THE SAME EXACT ISSUE. OUR VEHICLE IS IN THE SHOP AS WE SPEAK TO THE TUNE OF A $500 FIX AND I JUST GOT OFF THE LINE WITH FORD CUSTOMER SERVICE TO DEMAND A REIMBURSEMENT. I AM WAITING TO HEAR BACK FROM THEM TO SEE IF THEY WILL WORK WITH US ON THE COST. OUR VEHICLE ONLY HAS 44K MILES ON IT AND WE HAD IT SERVICED BEFORE THE WARRANTY EXPIRED AND WERE TOLD EVERYTHING WAS FINE. WE ALSO HAD IT IN FOR SERVICE OTHER TIMES FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532814July 31, 2013
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE CAR HAS TWICE THIS PAST WEEK STALLED WHILE IN MOTION. ONCE AT 55 MPH ONCE AT 65 MPH. I HAD TO STOP, PULL OVER ON ROAD SIDE. PLACE IN PARK. THEN RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532832July 31, 2013
STRUCTURE:BODY, WHEELS
I HAD BEEN HEARING SOME LOUD NOISES FROM THE BACK END OF MY CAR FOR A WEEK OR SO, WE HAD THOUGHT THE SPARE TIRE AND EQUIPMENT HADN'T BEEN PUT BACK PROPERLY SO WE RE-ADJUSTED IT AND THOUGHT WE HAD FIXED THE PROBLEM. A FEW DAYS LATER THE SOUND STARTED BACK UP. THEN IT GOT REALLY LOUD AND THERE WAS A LOUD POP. UPON FURTHER INVESTIGATION, WE FOUND OUT THE ENTIRE WHEEL WELL HAD RUSTED OUT IN A PERFECT CIRCLE AROUND THE SHOCK. THE SHOCK WAS NO LONGER ATTACHED TO THE CAR. I TOOK IT TO FORD AND THEY TOLD ME THIS HAD BEEN RECALLED ON THEIR MINI-VANS FOR THE SAME YEAR. FORD BODY SHOP STAFF INFORMED ME THAT THIS WAS THE ONLY RUST ON MY VEHICLE AND THIS RUST WOULD NOT BE CAUSED BY MIS-TREATMENT OF THE VEHICLE NOR NORMAL WEAR AND TEAR OF ANY CAR. FORD IS CURRENTLY UNABLE TO GET THE WHEEL HOUSE TO FIX THE CAR AND IT WILL NOT BE AVAILABLE FOR "MONTHS". ONCE I RESEARCHED THIS A LITTLE MORE, IT APPEARS TO BE A HIGHLY COMMON PROBLEM IN THE 2005 FORD ESCAPES. THE CAR IS NOT CURRENTLY FIXABLE OR DRIVE ABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532850July 31, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SEIZED. THE CONTACT HAD TO PULL OVER AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND DIAGNOSED AS A THROTTLE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 9/25/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532862July 31, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE HESITATED WHILE ACCELERATING. THE VEHICLE STALLED SEVERAL MILES LATER AS THE CONTACT APPLIED THE BRAKES. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532860July 31, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE THROTTLE CONTROL AND ENGINE LIGHTS. THE VEHICLE WAS TOWED TO A MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532861July 31, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING AT INTERSTATE SPEED VEHICLE LOST ALL POWER AND I WAS FORCED TO PULL OVER AND STOP. ENGINE DID NOT QUIT RUNNING, JUST NOTHING HAPPENS WHEN GAS PEDDLE IS PUSHED. SHUT OFF ENGINE, THEN RESTARTED IT THEN RAN FIND FOR A WHILE, THEN DOES IT AGAIN. VERY DANGEROUS SITUATION. ON THE 30 MILE DRIVE HOME THIS OCCURRED ABOUT A DOZEN TIMES. MY MECHANIC IS REPLACING THE THROTTLE BODY AS I'M WRITING THIS. AS I NEED MY VEHICLE TO GET AROUND I CAN'T WAIT FOR A RECALL..MY MECHANIC TOLD ME IN MY CASE THE THROTTLE BODY STUCK CLOSED. IF IT WOULD HAVE BEEN STUCK OPEN IT WOULD ACCELERATE INSTEAD OF LOOSING ALL POWER. I DON'T WANT TO THING WHAT MIGHT HAVE HAPPENED IF THAT WERE THE CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532908July 31, 2013
ENGINE AND ENGINE COOLING
WHILE DRIVING HOME FROM SCHOOL MY 2009 FORD ESCAPE STALLED, LOST POWER AND AT 70 MILES PER HR ON THE INTERSTATE I MADE IT TO THE SIDE OF THE ROAD ONCE I LOST ALL POWER AND SPEED. I WAS ALONE IN THE CAR MY WIFE AND KIDS WERE HOME. I'M HAPPY NO ONE WAS HURT BUT THIS SEEMS TO BE A VERY DANGEROUS SITUATION. I DROVE THE CAR 2 MORE DAYS IN MY RURAL AREA BEFORE DECIDING THAT IT WAS NOT ABLE TO BE DRIVEN ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532911July 31, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE MAINTENANCE LIGHT. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532921July 31, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
DRIVING AT 50 MPH, ENGINE WENT TO IDLE AND WAS UNRESPONSIVE TO THROTTLE SO CAR COASTS TO A STOP. A WARNING LIGHT THAT LOOKS LIKE A WRENCH CAME ON. THIS INDICATES A POWER TRAIN FAULT AND A FEW DAYS LATER THE DEALER DIAGNOSED AND REPLACED THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532925July 31, 2013
ELECTRICAL SYSTEM, POWER TRAIN, FUEL SYSTEM, GASOLINE
AFTER USE AND PARK, THE ESCAPE 2009 4 CYL. DO NOT START. SEVERAL TIMES IN BETWEEN WEEKS WITH THIS TROUBLE. SEVERAL HOURS LATER, START AS NOTHING OCCUR. IN AN ELECTRONIC DIAGNOSTIC, SENT A CODE: 1260 AND 1681. STARTER IS GOOD AND ELECTRONIC IGNITION WAS RECENTLY CHANGED THINKING WILL STOP THE INCIDENTS BUT WITHOUT RESOLVING THE ISSUE. WHEN THE VEHICLE DO THE TROUBLE, THE ANTITHEFT ICON KEEP BLINKING IN THE KEY ON POSITION. I CHANGED THE MAIN KEY FOR THE COPY AND KEEP DOING THE TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532949July 31, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 39,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532941July 31, 2013
POWER TRAIN
LEAVING THE PARKING SPACE, THE WRENCH LIGHT CAME ON, THE CAR BEGAN TO LOOSE POWER, PUTTER AND WOULD NOT TAKE GAS. WHEN THE ENGINE IS SHUT OFF, THE WRENCH LIGHT GOES OUT AND THE CAR RUNS FINE UNTIL THE NEXT TIME WHICH WAS THE DAY AFTER I PICKED IT UP FROM THE DEALER SERVICE DEPARTMENT ON 7/30/2013. ON 7/31/2013, THE SAME PROBLEM BEGAN ALL OVER AGAIN AND I HAD TO RETURN THE SUV TO THE DEALER AGAIN FOR REPAIR. EACH TIME IT'S HAPPENED, I WAS FEARFUL FOR MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532963July 31, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY VEHICLE STALLED OUT TWICE SO I TOOK IT TO THE DEALER AND HAVE BEEN TOLD I HAVE TO REPLACE THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532964July 31, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING ON MAJOR INTERSTATE IN DOWNTOWN HOUSTON AT RUSH HOUR DOING 65 MILE AN HOUR WHEN CAR SUDDENLY STALLED CAUSING ME TO COME TO ALMOST A COMPLETE CRAWL AND I KEPT SEEING A FLASHING WRENCH IN MY DASH AREA AS THE CAR TUGGED ROUGHLY WHEN I ATTEMPTED TO ACCELERATE. MY CAR WAS ALMOST HIT BY SEVERAL CARS AS OTHERS SLAMMED ON BRAKES BEHIND. I WAS IN THE MIDDLE OF A 5 LANE HIGHWAY AND I HAD TO CROSS TWO LANES DOING 10 MILES PER HOUR TO GET OVER TO THE RIGHT. I WAS A VERY SCARY ORDEAL, I WAS SHOOK UP AND DISORIENTED BY THE ORDEAL. I TURNED THE CAR OFF AND SAT ON THE MEDIAN FOR 10 MINS AND STARTED THE CAR BACK UP AND THE FLASHING WRENCH WAS GONE. I CALLED FORD ABOUT A SIMILAR INCIDENT THAT I HAD LAST FALL OF 2012 AND THEY ASSURED ME THAT THERE WERE NO ISSUES REPORTED LIKE THIS FOR THE VEHICLE. PLEASE RESEARCH THE FACT THAT MY VIN IS STATED AS INVALID. MY VIN IS [XXX]. I GAVE THIS # TO THE FORD COMPANY WHEN I CALLED LAST YEAR AND NOW IT'S SHOWING AS INVALID?? THE BIGGER ISSUE IS THAT I FEEL THAT MY CAR IS UNSAFE AFTER THIS HAPPENING AGAIN TODAY AND KNOWING THAT I NEARLY CAUSED SEVERAL ACCIDENTS ON THE INTERSTATE AND PUT MY OWN LIFE IN DANGER IS CAUSING ME TO REACH OUT SEE WHAT ACTIONS I CAN TAKE AGAINST FORD TO FIX THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532981July 31, 2013
FUEL/PROPULSION SYSTEM, ENGINE
WIFE WAS DRIVING VEHICLE 6 MILES FROM HOME, VEHICLE BEGAN STUMBLING AND WOULD HARDLY RUN. MADE IT OUT OF 4 LANE ROAD TO SAFETY. WRENCH SYMBOL SHOWED TILL ENGINE WAS TURNED OFF. SHUT OFF VEHICLE AND RESTARTED AFTER APPROX. 5 MINUTES, CONTINUED 1 MILE TO DESTINATION. AFTER VEHICLE SET FOR 2 HOURS DROVE IT 7 MILES HOME AND VEHICLE LIMPED UP DRIVEWAY. WIFE WAS AFRAID TO DRIVE VEHICLE UNTIL 7/28/2013 WHEN WE TRIED IT AGAIN. I CAN NOT DRIVE VEHICLE SINCE HAVING A STROKE BUT WAS WITH HER. WE DROVE VEHICLE TO YMCA AND IT WENT TO LIMPING AFTER 9 MILES, SHUT OFF AND LET SET FOR 5-6 MINUTES. VEHICLE RAN OK FOR AN ADDITIONAL 5 MILES TO Y. STARTED HOME AFTER 1 HOUR AT Y. VEHICLE RAN APPROX 5 MILES IN 45 AND 30 MPH SPEED LIMIT AREA. IT STARTED LIMPING APPROX. 500 FEET FROM STOP LIGHT. IT WENT IN LIMP MODE 4 MORE TIMES IN THE LAST 9 MILES TO GET HOME. LUCKILY THE TRAFFIC WAS NOT REAL HEAVY LATE IN AFTERNOON AND WE MADE IT HOME WITHOUT ANY ACCIDENTS; ONLY A VERY STRESSFUL RIDE HOME. VEHICLE NOW SHOWED ENGINE SYMBOL. WE READ THE FAULT CODE AND IT WAS P2111 OR FAULTY THROTTLE BODY. THIS IS A VERY EXPENSIVE REPAIR WHICH DEALER SAID WAS OUT OF WARRANTY AT 36K. MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532576July 30, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE INTERSTATE, THE CAR STARTED TO DE-ACCELERATE. THE ACCELERATOR DID NOT RESPOND AND I WENT INTO LIMP MODE. CAR WAS TOWED TO REPAIR SHOP. IT STARTED RIGHT UP AND NO PROBLEM WAS FOUND - DIDN'T REGISTER ON THE COMPUTER AND WRENCH WARNING LIGHT WENT OFF. TEN DAYS LATER, THE CAR DID THE SAME THING, THIS TIME IN THE CITY. DIFFERENT REPAIR SHOP DIAGNOSED THE PROBLEM AS THE THROTTLE BODY. FORD DEALERS IN THE AREA TOLD ME THERE WERE 3700 OF THESE PARTS ON BACK ORDER! GEE, MAYBE THERE IS A PROBLEM WITH MASSIVE NUMBERS NEEDING TO BE REPLACED! A RECALL NEEDS TO BE INITIATED. MY INCIDENT ON THE INTERSTATE ALMOST RESULTED IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532586July 30, 2013
POWER TRAIN
I WAS DRIVING AT A SPEED OF 45 MPG AND MY ESCAPE SOUNDED LIKE IT WENT INTO NEUTRAL, I TRIED TO GIVE IT GAS AND IT WOULDN'T MOVE, I PULLED OVER AND IT WAS JUST RUNNING BUT STILL WOULD NOT MOVE, THE WRENCH CAME UP ON THE DASH LIGHTS SO I LOOKED IN THE OWNERS MANUAL AND IT SAID IT WAS THROTTLE CONTROL/POWERTRAIN , I HAD TO GET IT TOWED TO MY DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532592July 30, 2013
SERVICE BRAKES
THE TONE RING ON THE FRONT PASSENGER SIDE SPLIT CREATING A PULSATING SENSATION SIMILAR TO THE ABS PULSATING-HOWEVER THE ABS WARNING LIGHT DOESN'T ENGAGE THE STABILITY SENSOR FLASHES FOR AS LONG AS THE PULSATING OCCURS. THIS ONLY OCCURS WHILE DECELERATING NO MATTER WHAT SPEED. I HAD THE ISSUE FIXED. THEN THE ISSUE APPEARED AGAIN IN MARCH 2013. I AGAIN TOOK IT TO BE FIXED AND AFTER THE MECHANIC REPLACED THE CV AXLE AND RING THE ISSUE STILL WASN'T CORRECTED AND CURRENTLY BEING INVESTIGATED FURTHER. THIS ISSUE IS AN ANNOYANCE AND UNCOMFORTABLE FOR ANY PASSENGERS RIDING IN THE VEHICLE THAT EXPERIENCES THIS ISSUE. THE OUT OF POCKET COSTS ASSOCIATED WITH THIS PROBLEM ARE NOT 'CHEAP.' FORD SHOULD ADDRESS AND PROVIDE A REMEDY TO THIS PROBLEM THAT DOESN'T CAUSE UNDUE FINANCIAL HARDSHIP TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape