Ford Escape Complaints

29,499 consumer complaints on file.

#10534526August 9, 2013
POWER TRAIN
AFTER ONLY OWNING THE VEHICLE FOR 2 WEEKS (PURCHASED USED) VEHICLE BEGAN TO STALL/LOOSE POWER, AND IMMEDIATELY SLOWS. IT DOES START BACK UP, BUT THEN REPEATS THE BEHAVIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534527August 9, 2013
SUSPENSION
I PRESENTED MY VEHICLE FOR PA SAFETY INSPECTION. INSPECTION REVEALED THAT THE RIGHT REAR SHOCK TOWER HAD RUSTED OUT AND NEEDS TO BE FIXED. THIS IS A COMPELLING SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534537August 9, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, POWER TRAIN
WRENCH LIGHT LIT UP ON THE DASH, CAR DECELERATED AND STOPPED IN THE ROADWAY AND TRAFFIC. ENGINE WAS STILL RUNNING, BUT NO RESPONSE FROM THE GAS PEDAL. TURNED THE CAR OFF FOR 10 MINUTES. STARTED AGAIN AND DROVE IT HOME. COULD HAVE BEEN A DANGEROUS SITUATION ON A MORE CROWDED ROADWAY. BASED ON INTERNET RESEARCH, A RECALL ON THE THROTTLE BODY SHOULD BE ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534543August 9, 2013
SERVICE BRAKES
I PRESSED ON THE BRAKE PEDDLE. IT WAS VERY LOOSE AND DEPRESSED EASILY ABOUT 1 INCH, THEN STOPPED ABRUPTLY AND HELD FIRM WITHOUT SLOWING THE CAR AT ALL. AFTER PRESSING DOWN HARDER WITHOUT BEING ABLE TO BUDGE THE BRAKES, I LIFTED AND REAPPLIED THE BRAKES. THIS TIME THEY WORKED. THE SAME THING HAPPENED AGAIN A COUPE DAYS LATER. I TOOK IT IN TO THE FORD DEALER AND THEY TOLD ME THE ABS MODULE AND MASTER CYLINDER NEEDED TO BE REPLACED. FROM MY RESEARCH, FAULTY MASTER CYLINDER AND ABS MODULE ARE COMMON FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534571August 9, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE THROTTLE BODY NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534579August 9, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
I AM SO STRESSED ! I WAS DRIVING SATURDAY MORNING JULY 27, 2013, ON RT 287 SOUTH IN MORRIS COUNTY. NJ . MY HUSBAND AND I WERE IN THE MIDDLE LANE OF THIS VERY BUSY HIGHWAY WHEN HE STEPPED ON THE GAS PEDAL TO ACCELERATE- OUR 2009 FORD ESCAPE DID NOT ACCELERATE- IT STALLED OUT AT 70 MILES PER HOUR. THE WRENCH LIGHT LIT UP ON THE DASHBOARD AND WE HAD TO PRAY THAT WE COULD COAST OVER TO THE RIGHT LANE AND THEN TO THE SHOULDER WHILE TRUCKS WERE ZOOMING BY. WE CALLED AAA FOR A TOW TO THE LOCAL GARAGE. AT LOCAL GARAGE, VEHICLE WAS KEPT FOR 9 DAYS, TEST DRIVING IT, BUT HAD NO INCIDENTS BECAUSE WRENCH LIGHT NEVER WENT BACK ON. WAS ADVISED TO CONTACT FORD WHERE I PURCHASED VEHICLE .I CALLED FORD.THEY COULD NOT SEE ME FOR ANOTHER WEEK. I DROVE VEHICLE DOING ERRANDS- 2 DAYS LATER AT A TRAFFIC LIGHT, I WAS MAKING A LEFT TURN- TRUCK SPUTTERS AND DIES UPON ACCELERATION. WRENCH LIGHT GOES ON AGAIN. I NOW HAVE TO COAST TO THE SIDE OF A BUSY MAIN ROAD AND COAST INTO AN EXIT ONLY SHOPPING CENTER, PRAYING I DO NOT HAVE A HEAD ON COLLISION. I SPOKE TO FRIEND WHO ADVISED ME TO COME TO THIS WEB SITE. LO AND BEHOLD- OVER 350 COMPLAINTS DESCRIBING THE SAME EXPERIENCE I HAD! THIS WAS CLEARLY A DEFECT IN THE MODEL. I CALLED FORD AGAIN, BEGGING FOR AN EARLIER APPOINTMENT AND WAS TOLD THAT IF I WANTED TO RENT A CAR AT MY EXPENSE I COULD COME IN. THEY WERE OUT OF LONERS! ( A CAR DEALER-REALLY? ) I WAITED FOR APPOINTMENT, MEANWHILE CHECK ENGINE LIGHT GOES ON PERMANENTLY 2 DAYS LATER. NOW I AM PETRIFIED TO DRIVE MY VEHICLE WITH THE FEAR IT IS GOING TO DROP DEAD ! SHOWED ALL INFO FROM THIS SITE TO FORD AND WAS TOLD THAT THIS WAS NOT INCLUDED IN WARRANTY OR A RECALL. IT WAS THE THROTTLE BODY - IT COST ME $567.10 FOR PART AND LABOR PLUS TAX = $606.80. I SHOULD NOT HAVE TO PAY FOR THIS- VERY DANGEROUS SITUATION WITH THIS PART FAULTING OUT! AND WAS TOLD THERE IS NO RECALL AT THIS TIME. I AM ANGRY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534595August 9, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING AT HIGHWAY SPEED, CAR STOPPED. I SHUT OFF ENGINE WAITED AND RESTARTED. DROVE 35 MILES THIS WAY IN RUSHHOUR TRAFFIC. WENT AUTOZONE (AS FORD WAS CLOSED FOR DAY) AND HAD CODE PULLED. IT SAID ELECTRONIC THROTTLE BODY. CANNOT GET PART FROM PARTS STORE, WILL TRY TO GET PART FROM DEALER. A FRIEND OF MINE WHO USE TO WORK FOR FORD SAID THAT THERE HAVE BEEN 750,000 REPLACED THROTTLE COMPONENTS FOR THIS MODEL YEAR. THIS LEFT ME IN A VERY UNSAFE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534596August 9, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON INTERSTATE AT 55 MPH WHEN VEHICLE LOST ALL ACCELERATION. GAS PEDAL WAS INEFFECTIVE. HAD TO COAST OFF ROAD, SHUT VEHICLE DOWN, RESTART IT AND WAS ABLE TO ACCELERATE. AT GARAGE WAS TOLD COST OF PART (EXPENSIVE) BUT PART WAS ON BACK ORDER AND THAT THE VEHICLE WAS NOT SAFE TO DRIVE UNTIL IT WAS REPAIRED SINCE STALLING OR FAILURE TO ACCELERATE COULD HAPPEN AGAIN AT ANY TIME, AND THE VEHICLE MIGHT NOT "RECOVER". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534601August 9, 2013
ELECTRICAL SYSTEM
UNDER POWER, THE ENGINE LOOSES POWER AND ENTERS "LIMP HOME MODE", IDLING WITH MINIMAL POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534387August 8, 2013
ENGINE, VEHICLE SPEED CONTROL
AT A STOP LIGHT. STEP ON GAS PEDAL WHEN LIGHT TURNS GREEN, NOTHING HAPPENS. ABLE TO GET CAR TO SIDE OF RODE. WRENCH LIGHT ON. TURN CAR OFF AND ON. WRENCH LIGHT GONE AND CAR DRIVES FINE. TOOK CAR TO MY MECHANIC THAT SAME DAY AND NOTHING "REGISTERED" ON THE CAR'S COMPUTER SO NO PROBLEM IDENTIFIED, ALTHOUGH I WAS TOLD IT "MIGHT" BE THE "THROTTLE BODY," AS HE'D JUST REPLACED ONE ON ANOTHER FORD. AS A "SAFETY PRECAUTION" I WAS TOLD THAT I COULD PUT THE CAR IN NEUTRAL AND TURN IT ON/OFF TO GET IT GOING IF IT SHOULD HAPPEN ON THE HIGHWAY. CALLED THE FORD SERVICE PEOPLE AND TOLD THEM EXACTLY WHAT HAPPENED - THEY ALSO TOLD ME THAT THEY CAN NOT FIX ANYTHING IF NOTHING REGISTERED ON THE CAR'S COMPUTER., I WOULD HAVE TO WAIT UNTIL IT HAPPENED AGAIN. TWO-THREE WEEKS GO BY - CAR DRIVING OK (WHEN GOING TO WORK I MAKE SURE TO DRIVE IN RIGHT LANE "JUST IN CASE" AND I NO LONGER CAN DRIVE ON HIGHWAY WITH MY CHILD IN CAR). THEN, IT HAPPENS: WHILE DRIVING AT APPROXIMATELY 40 MPH THE CAR LOSES POWER AGAIN. I GET OFF THE ROAD. ENGINE LIGHT AND WRENCH LIGHT ARE ON. CAR TOWED TO DEALER. THERE IS AN ISSUE WITH THE THROTTLE BODY. I AM DRIVING A RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534194August 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A SUDDEN LOSS OF ENGINE POWER WITH THE ILLUMINATION OF THE WRENCH SYMBOL. UPON RESTARTING, THE VEHICLE IT FUNCTIONED NORMALLY BUT THE FAILURE RECURRED BEFORE REACHING HIS DESTINATION. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534276August 8, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE INTERSTATE WHEN ALL OF A SUDDEN LOST POWER AND ACCELERATOR BECAME INOPERATIVE AND SMALL WRENCH LIGHT CAME ON INDICATING A PROBLEM.. PULL OVER TO SIDE OF HIGHWAY AND TURNED OFF MOTOR. WAITED SEVERAL MINUTES AND STARTED VEHICLE BACK UP AND WAS FINE AGAIN. DROVE VEHICLE SEVERAL DAYS LATER IN CITY TRAFFIC AND SAME THING OCCURRED. TOOK VEHICLE TO FORD DEALER AND THEY SAID IT NEEDED AN ELECTRONIC THROTTLE BODY. THIS IS DEFINITELY A SAFETY ISSUE AND NEEDS AN IMMEDIATE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534280August 8, 2013
ENGINE, VEHICLE SPEED CONTROL
ON THE HIGHWAY IN THE LEFT LANE - VERY BUSY AREA WITH TRAFFIC MERGING FROM RIGHT WHEN ENGINE STOPPED - NO POWER AT ALL. TERRIFYING! LUCKILY, I WAS SOMEHOW ABLE TO GET ACROSS THREE LANES OF HIGH SPEED TRAFFIC TO THE BREAKDOWN LANE. NEEDED A TOW TO MY FORD DEALER (55 MILES). THEY DIAGNOSED A DEFECTIVE ELECTRONIC THROTTLE CONTROL AND DUE TO THE FACT THIS PART WAS BACKORDERED, I DID NOT HAVE A CAR FOR OVER A WEEK. EXPENSIVE FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534287August 8, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON AN EXPRESSWAY AROUND 35-40MPH, VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER AND WENT INTO LIMP MODE (LESS THAN 1000RPM) WITH A WRENCH INDICATOR ILLUMINATED ON THE DASHBOARD. PULLED OVER, SHUT DOWN VEHICLE AND THEN RESTARTED ENGINE. VEHICLE WAS DRIVEN HOME AND TAKEN TO THE DEALERSHIP THE NEXT DAY. FORD DIAGNOSED AND IS REPLACING THE THROTTLE BODY UNDER POWERTRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534314August 8, 2013
ENGINE
DRIVING MY 2010 FORD ESCAPE ON HIGHWAY AT 55 MPH IN HEAVY TRAFFIC WHEN THE ENGINE STOPPED RUNNING. WAS LUCKY TO GET OFF HIGHWAY. TRIED TO START CAR FOR 10 MINUTES, FINALLY STARTED. WENT A FEW MILES AND MOTOR CUT OFF AGAIN IN HEAVY TRAFFIC AND COST INTO SHOPPING CENTER. AFTER ANOTHER 10 MINUTES IT STARTED AND WAS ABLE TO GET IT HOME. I WAS LUCKY THAT I WAS NEAR HOME AND NOT ON A TRIP. WAS ABLE TO GET IT TO FORD DEALER WHERE I WAS TOLD IT WAS THE THROTTLE BODY ASSEMBLY AND NOT COVERED UNDER FACTORY WARRANTY EVEN THOUGH IN THE OWNER'S GUIDE THE LIGHT FOR THE "WRENCH" (WHICH CAME ON WITH THE CHECK ENGINE LIGHT) INDICATES "THROTTLE CONTROL/POWERTRAIN". MY POWERTRAIN WARRANTY IS STILL IN EFFECT. I WAS TOLD THAT "THEY" HAD SEEN THIS BEFORE AND JUST GOT A SHIPMENT IN WITH MANY "THROTTLE BODIES". THE COST TO ME WAS $761.62 (PARTS $432.02). I TALKED TO MY MECHANIC AND HE SAID THAT HE HAS SEEN THIS A NUMBER OF TIMES ON 2010-2012 ESCAPES AND SENT EVERYONE TO FORD BECAUSE HE CAN'T FIX IT. NOT ONLY IS THIS AN APPARENT RECURRING PROBLEM IT IS ALSO A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534334August 8, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS DRIVING ON A RESIDENTIAL STREET WHEN MY CAR SHUDDERED, AND I NO LONGER HAD ANY GAS WHEN I PUSHED THE PEDAL DOWN. THE CAR WAS STILL ON, SO I WAS ABLE TO GUIDE THE CAR TO THE SIDE OF THE STREET, TURN THE CAR OFF AND THEN RESTART THE CAR. THE NEXT DAY, THE SAME THING HAPPENED SEVERAL TIMES--ALWAYS A SHUDDER AND THEN NO GAS--BEFORE I WAS FINALLY ABLE TO DRIVE THE CAR TO MY FORD DEALERSHIP TO SEE WHAT WAS WRONG. THEY TOLD ME THE THROTTLE BODY WAS BAD. THEY LOOKED FOR A REPLACEMENT, BUT THEY SAID THE PART WAS ON A NATIONWIDE BACKORDER. THEY SAID I COULD GET THE PART CLEANED (AT MY EXPENSE), BUT THEY WOULDN'T GUARANTEE IT. SINCE I FREQUENTLY HAVE MY GRANDCHILDREN IN MY CAR, AND SINCE I AM FREQUENTLY ON THE INTERSTATE AT MUCH, MUCH HIGHER SPEEDS, I THINK I'LL WAIT FOR THE NEW PART--WHICH I HAVE BEEN TOLD HAS BEEN REDESIGNED. OF COURSE INSURANCE AND EXTENDED WARRANTIES WON'T PAY FOR A RENTAL CAR WHILE WAITING FOR A PART, SO I'M AT HOME--WRITING YOU! THE REAL REASON THAT I'M WRITING, OF COURSE, IS THAT THIS IS SUCH A SAFETY ISSUE. FOR MY CAR TO STOP IN THE MIDDLE OF THE ROAD WAS A LITTLE SCARY. SINCE THERE IS A BACKORDER ON THE PART NATIONWIDE, I ASSUME I'M NOT THE FIRST, OR EVEN THE SECOND, PERSON TO HAVE THIS PROBLEM WITH THEIR FORD CAR. BTW, I CALLED NHTSA, AND MY REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534349August 8, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
WE WERE RIDING ON INTERSTATE 40 TRAVELING AT ABOUT 75MPH. MY 18 YEAR OLD SON WAS DRIVING. THE VEHICLE SUDDENLY LOST POWER. WE HAD TO PULL TO THE SIDE OF THE INTERSTATE. LUCKILY THERE WAS NOT ANY TRAFFIC OR TRANSFER TRUCKS DIRECTLY BEHIND US. WITHOUT WARNING, THE VEHICLE LOST POWER AND THE 'WRENCH LIGHT' CAME ON. WE IMMEDIATELY DROPPED DOWN TO ABOUT 40 MPH. WE SAT BESIDE OF THE INTERSTATE AND CALLED MY HUSBAND TO COME TO WHERE WE WERE. WE DID NOT ATTEMPT TO CRANK THE VEHICLE WHILE WAITING FOR HIM BECAUSE WE DID NOT KNOW WHAT WAS WRONG AND FEARED CAUSING FURTHER DAMAGE (I WAS NOT FAMILIAR WITH THE THROTTLE/POWERTRAIN LIGHT WARNING). WHEN MY HUSBAND GOT THERE, WE CRANKED THE VEHICLE AND I DROVE US HOME WITHOUT INCIDENT. I WAS AFRAID TO ALLOW MY SON TO DRIVE IT BECAUSE I FEARED THE SAME THING WOULD HAPPEN AGAIN. I HATE TO THINK WHAT COULD HAVE HAPPENED HAD THERE BEEN ANOTHER CAR OR A TRANSFER TRUCK BEHIND US. DUE TO THE FACT THAT WE LOST POWER WITHOUT WARNING AND SO SUDDENLY, I FEEL THAT IF THERE HAD BEEN A TRANSFER TRUCK DIRECTLY BEHIND US IT WOULD NOT HAVE HAD TIME TO STOP OR SLOW DOWN AND IT WOULD HAVE HIT US. THANKFULLY, WE ARE SCARED, BUT FINE THIS TIME. WE ARE NOW AFRAID TO DRIVE MY 2010 FORD ESCAPE ON ANY INTERSTATE OR IN ANY FAST MOVING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534374August 8, 2013
ENGINE, VEHICLE SPEED CONTROL
TAKING A TURN OFF THE MAIN ROAD WHEN THE CAR STARTED SHAKING, LUNGING AND HAD NO THROTTLE CONTROL, LIMITED TO ABOUT 10 MPH. A DANGEROUS SITUATION ON A CURVY ROAD, WITH NO BREAK DOWN LANE. THE ERROR CODE RETURNED WAS P2112, THE THROTTLE BODY NEEDED TO BE REPLACED. NOTHING VISUALLY APPEARED WRONG WITH THE OLD PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534379August 8, 2013
VEHICLE SPEED CONTROL
VEHICLE LOST POWER WHILE DRIVING BUT ENGINE WAS ON. THROTTLE BODY HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533997August 7, 2013
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE HAS THE SAME THROTTLE BODY CONDITION AS OTHER FAILED UNITS. CODE P2111. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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