Ford Escape Complaints

29,499 consumer complaints on file.

#10535859August 17, 2013
ENGINE
THE ENGINE AIR FILTER ASSEMBLY IS CRACKING AT THE HOLDING SCREWS. I NOTIFIED FORD AND THEY REFUSE TO HONOR WARRANTY. REGIONAL CUSTOMER SERVICE MGR. [XXX] FOR FORD BASED IN PHOENIX IS DENYING CLAIM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535864August 17, 2013
FUEL/PROPULSION SYSTEM
I WAS DRIVING APPROX. 50-55 MPH AND GOING UPHILL WHEN THE ENGINE LOST POWER AND WOULD NOT ACCELERATE DESPITE TRYING TO PUMP THE PETAL. THE CAR DID NOT SHUT OFF COMPLETELY BUT IDLED ROUGHLY WITH THE YELLOW WRENCH LIGHT ON. I HAD TO FLIP ON THE HAZARDS AND GET OVER THREE LANES OF SCARY TRAFFIC ON A BUSY VANCOUVER, BC HIGHWAY AND TURN THE CAR OFF AND BACK ON AGAIN. THIS WAS THE 5TH TIME THIS HAPPENED IN 30 DAYS, WITH THE FIRST BEING ON THE SHIP CANAL BRIDGE IN SEATTLE, THE 2ND EXACTLY 7 DAYS LATER IN THE SAME SPOT, FOLLOWED BY TWICE IN ONE MORNING 2 WEEKS LATER ON THE WAY TO VANCOUVER. EACH TIME IT HAS BEEN OVER 50MPH AND GOING UPHILL, OR HAVING TO QUICKLY ACCELERATE TO GET PAST A SLOWER MOVING CAR. THE FORD DEALERSHIPS DON'T CARE AND JUST WANT TO CHARGE A FORTUNE TO FIX IT. I HAVEN'T READ FROM ANYONE IF THE NEW PART EVEN FIXES THE PROBLEM? I'M AT THE POINT WHERE I'M STRESSED ALL THE TIME DRIVING NEVER KNOWING WHERE IT WILL CRAP OUT AND AVOIDING HIGHWAYS AND ROADS WHERE THERE IS NO SHOULDER TO STOP ON. I LOVED THE CAR BUT AM TOO SCARED TO DRIVE IT SO I'VE STARTED TO TAKE THE BUS. FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT TAKING IMMEDIATE ACTION ON THIS KNOWN PROBLEM! WHEN IS FORD GOING TO TAKE RESPONSIBILITY FOR THIS AND ISSUE A RECALL? ARE THEY WAITING FOR SOMEONE TO DIE BECAUSE OF IT? THIS IS SO DANGEROUS, THANK GOD IT HAPPENED DURING DAYLIGHT HOURS - I'M TERRIFIED OF WHAT WILL HAPPEN IF IT IS NIGHT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535867August 17, 2013
AIR BAGS
VEHICLE WOULD SHOW A WARNING MESSAGE AT HIGHWAY SPEEDS STOP SAFELY NOW AND THE FIRST TIME IT HAD DONE THIS WAS APPROX 1 YR FROM THE DATE OF ME BUYING THE VEHICLE. ON THE MORNING OF APRIL 21, 2013 THE SITUATION OCCURRED ONLY THAT THIS TIME I HAD A VEHICLE DIRECTLY BEHIND ME AND ANOTHER IN THE LINE TO MY RIGHT. MY ONLY OPTION ON A 2 LANE HIGHWAY WAS TO SWERVE TO MY LEFT TO AVOID ANY OTHER VEHICLES BEING INVOLVED. WITH NO CONTROL OVER BRAKES OR ACCELERATION I HIT THE METAL CENTER DIVIDER AIR BAGS ALL DEPLOYED EXCEPT FOR MY DRIVERS STEERING WHEEL. WITH THIS MY CAR WAS DECLARED TOTALED BUT I HAVE INCURRED MANY ADDITIONAL COSTS DUE TO THIS VEHICLE FAILURE. LOOKING AT THE WEBSITE 100+ COMPLAINTS AND ONLY 1 INVESTIGATION. SOMETHING NEEDS TO BE DONE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10535870August 17, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THERE HAS BEEN MULTIPLE INSTANCES WHERE THE GAS PEDDLE CANNOT BE DEPRESSED. NO MATTER THE AMOUNT OF PRESSURE APPLIED. IT HAS OCCURRED BOTH AT A STANDSTILL AND WHILE IN MOTION. I HAVE READ ITS A POSSIBLE THROTTLE BODY PROBLEM NOT SURE. FIRST OCCURRENCE WAS DURING COLD WEATHER HOWEVER IT HAS OCCURRED DURING WARM TEMPS IE 85DEGREE OUTSIDE TEMPERATURE. IT HAPPENS AND THEN THERE IS NO PROBLEMS FOR A LONG TIME MAYBE MONTHS, HOWEVER IF IT WERE TO OCCUR DURING A MERGE THIS COULD BE VERY DANGEROUS AND POSSIBLY DEADLY. PLEASE LOOK INTO THIS AS THERE IS ALREADY MULTIPLE RECALLS ON FORDS ACCELERATION SYSTEMS IN THIS MODEL FROM PRIOR YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535879August 17, 2013
POWER TRAIN, ELECTRICAL SYSTEM
ON FOUR SEPARATE OCCASIONS, WHILE ACCELERATING THE THROTTLE GAVE OUT. THE VEHICLE HAD NO POWER TO MOVE FORWARD, EXCEPT WHAT WAS LEFT FROM THE ORIGINAL SPEED. ON ONE OF THESES OCCASIONS, I WAS ON A MAJOR HIGHWAY IN THE DC AREA WHEN THE THROTTLE GAVE OUT. I TURNED ON MY HAZARDS AND PULLED OVER. THANKFULLY THE CARS BEHIND ME HAD ENOUGH ROOM NOT TO CRASH INTO ME. I THEN TURNED OFF THE CAR. ONCE RESTARTED, IT SEEMED TO STALL A BIT AND THEN DROVE NORMALLY UNTIL THE NEXT INCIDENT. THERE HAVE BEEN 4 INCIDENTS WITHIN 5 DAYS, ALL SEEMING TO HAPPEN AT RANDOM. THE "WRENCH" FLASHES ONCE THE THROTTLE GOES OUT, BUT THEN DOESN'T APPEAR ONCE THE CAR IS BACK ON AND EVERYTHING SEEMS NORMAL. FORD HAS GIVEN ME PROBLEMS, SAYING THIS FALLS OUTSIDE MY WARRANTY AND I MAY HAVE TO PAY FOR THE REPAIR MYSELF. THEY ALSO WONT SEE ME FOR A WEEK, WHEN THIS MERITS IMMEDIATE ATTENTION. I JUST BOUGHT THIS VEHICLE IN MARCH 2013, AFTER THIS PROBLEM HAD ALREADY BEEN REPORTED BY THOUSANDS OF EXISTING OWNERS. HAD I KNOW ABOUT THIS PROBLEM, I WOULD NOT HAVE PURCHASED THIS VEHICLE BECAUSE IT IS SO UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535886August 17, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
I WAS DRIVING HOME AND AS I COASTED TO STOP AT A RED LIGHT MY TRUCK STARTED BOUNCING. THE RPM DROPPED BELOW 500 AND THE VEHICLE SHUT OFF. I PUT IT IN PARK AND RESTARTED AND GAVE IT SOME GAS AND IT WAS FINE UNTIL I MADE A RIGHT TURN DOWN A RESIDENTIAL STREET AND AGAIN KILLED ITSELF. I HAD TO REPEAT THIS TILL I GOT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535710August 16, 2013
POWER TRAIN
WHILE TRAVELING ON THE INTERSTATE AT 70 MPH, THE THROTTLE CONTROL STOPPED. THE ENGINE MAINTAINED RUNNING BUT THERE WAS NO THROTTLE CONTROL. I WAS FORCED TO CUT ACROSS TRAFFIC WHILE LOSING SPEED TO REACH THE SHOULDER. AFTER STOPPING, TURNING OFF THE CAR AND RESTARTING ALL CONTROL RETURNED. I TOOK CAR TO FORD DEALER AND UPON A DIAGNOSTIC WAS DETERMINED THAT CODE P2112 AND THE ETB FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535733August 16, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING DOWN STREET, ENGINE SHUT OFF. THIS WOULD SPORADICALLY HAPPEN AT DIFFERENT SPEEDS AND IN DIFFERENT PARTS OF TOWN. ERROR CODE P2112. ENGINE WOULD EITHER SHUT OFF COMPLETELY OR WOULD IDLE LOW AND ROUGH AND NOT MOVE, WHEN ACCELERATOR WAS DEPRESSED, NO INCREASE IN RPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535745August 16, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WHILE DRIVING AT INTERSTATE SPEEDS (65 MPH), THE VEHICLE JUST SEEMED TO STOP, BUT THE ENGINE WAS STILL RUNNING. I HAD JUST GONE OVER A BRIDGE AND WAS ABLE TO COAST DOWN AND PULL OFF THE SIDE OF THE ROAD. A YELLOW WRENCH WAS DISPLAYED IN THE INSTRUMENT PANEL. I TURNED THE VEHICLE OFF AND REMOVED THE KEY. AFTER WAITING FOR A MINUTE, I WAS ABLE TO START THE VEHICLE AND RETURN HOME. THIS HAS HAPPENED THREE TIMES NOW. I CALLED THE DEALERSHIP WHO INFORMED ME THAT THIS WAS NOT COVERED BY WARRANTY AND THEY HAVE HAD SEVERAL REPAIRS RELATED TO THIS. SO MUCH THAT THE TECHNICIAN KNEW THE PART NUMBER BY HEART AND WAS ABLE TO PROVIDE A QUOTE WITHOUT DOING ANY PAPERWORK OR EVEN LOOKING AT THE VEHICLE. I LIVE ON THE COAST WHERE THERE ARE SEVERAL BRIDGES AND TUNNELS. HAD I CHOSE TO DRIVE THROUGH THE TUNNEL INSTEAD OF TAKING THE BRIDGE, I HAVE NO DOUBT THAT THIS ISSUE WOULD HAVE CAUSED A VERY BAD ACCIDENT. THERE NEEDS TO BE A RECALL ON THIS AND FORD NEEDS TO STEP UP AND FIX THE PROBLEM INSTEAD OF MAKING A KILLING OFF THE UNSUSPECTING CONSUMER AT THE SUM OF OVER $400 A POP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535738August 16, 2013
ENGINE
I STARTED THE CAR AND AN "ENGINE FAULT FAILURE SERVICE NOW" CAME ONE. WHEN TRYING TO BACK UP IT WOULD IDLE VERY ROUGHLY AND JUMP FORWARD. WHEN YOU TURN IT OFF AND RE-START IT, IT WORKS FINE AGAIN. THIS IS THE 2ND TIME THIS HAS HAPPENED TO THIS CAR. IT WAS JUST SERVICED LAST WEEK FOR THE EXACT SAME ISSUE AND A MAP SENSOR WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535751August 16, 2013
FUEL SYSTEM, GASOLINE, POWER TRAIN
I WAS ON MY WAY TO WORK AND WAS LUCKILY ON A FRONTAGE ROAD WHEN SUDDENLY MY 2009 ESCAPE WOULDN'T ACCELERATE. I PUSHED ON THE GAS PEDAL, BUT NOTHING HAPPENED. LUCKILY I WAS ABLE TO COAST DOWN THE HILL AND TURN OFF ONTO A SIDE ROAD. THE WRENCH SYMBOL LIT UP AND MY CAR SPUTTERED AND SHOOK. I SAID A PRAYER, WAITED A FEW MINUTES, STARTED THE CAR AGAIN, AND WAS ABLE TO DRIVE. I DROVE IT ABOUT A MILE DOWN SIDE STREETS TO TRY AND GET IT TO MY MECHANIC, BUT IT DID THE SAME THING AGAIN AND THE CHECK ENGINE LIGHT CAME ON. I SAID ANOTHER PRAYER, STARTED THE CAR, TURNED OFF THE A/C AND WAS ABLE TO MAKE IT TO MY MECHANIC W/OUT FURTHER INCIDENT. THEY SAID THAT IT COULD POSSIBLY BE A FEW DIFFERENT THINGS AND SINCE THE PARTS ARE EXPENSIVE, THEY DIDN'T WANT TO REPLACE THE PART AND NOT HAVE THAT FIX THE ISSUE, SO I HAD TO CALL A TOW TRUCK ($75) AND HAVE IT TOWED TO THE CLOSEST FORD DEALERSHIP. I DIDN'T DARE TRY TO DRIVE IT TO THE DEALERSHIP FOR FEAR THAT IT WOULD DIE ON THE WAY THERE AND SINCE THE DEALERSHIP IS LOCATED OFF OF HIGHWAY 75 IN MCKINNEY, I COULDN'T RISK IT DYING ON SUCH A BUSY HIGHWAY W/ MY DAUGHTER IN THE CAR WITH ME. THE DEALERSHIP CALLED AND SAID IT'S AN ISSUE W/ THE ELECTRONIC THROTTLE BODY. MY CAR ONLY HAS A LITTLE OVER 58,000 MILES ON IT. AS A SINGLE DIVORCED MOM WHO IS STRUGGLING TO MAKE ENDS MEET, IT MAKES ME VERY UPSET THAT I HAVE TO SPEND MY HARD EARNED MONEY ($674) ON FIXING SOMETHING THAT IS OBVIOUSLY AN ONGOING ISSUE W/ THIS MAKE AND MODEL. THIS IS COMPLETELY UNACCEPTABLE TO NOT HAVE A RELIABLE VEHICLE WHEN THIS IS A KNOWN PROBLEM. I AM NOT A HAPPY CUSTOMER. I SHOULDN'T HAVE TO RELY ON LUCK AND HAVE TO WORRY AND STRESS EVERY TIME I DRIVE MY CAR THAT IT WILL DIE ON ME. FORD NEEDS TO STEP UP AND DO THE RIGHT THING AND GET THIS ISSUE FIXED AS PART OF A RECALL B/C IT IS OBVIOUSLY UNSAFE AND LOTS OF FORD ESCAPE OWNERS ARE EXPERIENCING THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535803August 16, 2013
ELECTRICAL SYSTEM, ENGINE
I WAS PULLING OUT OF THE DOCTOR'S OFFICE WITH MY WIFE AND NEWBORN CHILD AND AS I PULLED OUT (I HAD PLENTY OF SAFE DISTANCE IF MY CAR WERE FUNCTIONING PROPERLY) MY CAR ALL OF A SUDDEN LOST ANY ACCELERATION CAPABILITIES AND THE RPM'S DROPPED EXTREMELY LOW. THE SPEED LIMIT ON THE ROAD WAS 55 AND IT STARTED WHEN I GOT TO 30MPH MAKING IT SO THE TRAFFIC ALREADY ON THE ROAD RAN UP RIGHT BEHIND ME AND NEARLY HIT ME. I WAS HELPLESS AND COULD NOT GO ANY FASTER. THIS IS AN EXTREMELY DANGEROUS DEFECT, EVEN THOUGH THE CAR NEVER LOST COMPLETE POWER I LOST ALL CONTROL TO ACCELERATE AND CONTINUED TO SLOW WITH FAST TRAFFIC ALL AROUND ME. I AM LUCKY THAT IT DID NOT RESULT IN AN ACCIDENT OR ANY INJURIES TO MYSELF, FAMILY, OR OTHER MOTOR VEHICLE OPERATORS. I TOOK MY ESCAPE TO THE CLOSEST FORD DEALERSHIP WHO INFORMED ME THAT THE ELECTRONIC THROTTLE BODY HAD FAILED. IT WAS NOT VERY COMFORTING WHEN HE KNEW EXACTLY WHAT WAS GOING ON WHEN I TOLD HIM WHAT HAPPENED BECAUSE HE HAD SEEN THIS SAME SITUATION SO MANY TIMES. I CANNOT BELIEVE THAT THERE IS NOT A RECALL ON THIS MANUFACTURER DEFECT AND I HOPE IT DOES NOT RESULT IN ANY ACCIDENTS OR WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535810August 16, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN COMING TO A STOP AND THEN TRYING TO ACCELERATE FROM AND IDLE POSITION THE VEHICLE WILL LOOSE POWER. BY THIS I MEAN THE VEHICLE STAYS ON, LIGHTS ON DASH REMAIN ON, MOTOR IS STILL RUNNING, BUT THE ACCELERATOR PEDAL HAS NO EFFECT ON THE VEHICLE. THE VEHICLE HAS SHUTTER TO IT. PRESSING THE GAS PEDAL HAS NO EFFECT NO MATTER HOW MUCH YOU TRY OR HOW MUCH TIME PASSES. YOU HAVE TO COAST TO THE SIDE OF THE ROAD, TURN OFF THE VEHICLE, AND RESTART THE VEHICLE TO GET THE GAS PEDAL WORKING AGAIN. THIS IS A VERY VERY DANGEROUS FLAW IN THE VEHICLE AS THIS HAS HAPPENED TO ME THREE TIMES IN BUSY LOS ANGELES INTERSECTIONS. I FEAR IT WILL CAUSE AN ACCIDENT. THE FORD DEALER WANTS TO CHARGE ME $800 TO REPLACE THE THROTTLE BODY WHICH HAS HUNDREDS OF THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS EXACT ISSUE. THEY REFUSED TO ACKNOWLEDGE THIS RECURRING AND VERY PROMINENT FLAW IN THEIR VEHICLE AND SAY EVEN THE EXTENDED WARRANTY I PURCHASED FOR $2,200 WILL NOT COVER THIS PARTICULAR PART. THIS IS VERY FRUSTRATING. HOPEFULLY YOU GUYS CAN BRING SOME JUSTICE TO THE HUNDREDS OF THOUSANDS OF PEOPLE DEALING WITH THIS EXACT ISSUE. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535817August 16, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING WITH CRUISE CONTROL SET, 60MPH ON I-64 @ I-170 THE VEHICLE STOPPED FORWARD MOTION. IT COASTED TO A STOP BUT THE ENGINE DID NOT STOP. THE ACCELERATOR DID NOT WORK AND THE RPM STAYED BETWEEN 750 AND 1000. THE IGNITION WAS TUNED OFF THEN BACK ON IN ABOUT 2 MINUTES AND THE ACCELERATOR WORKED. FORD DEALER REPLACED THE THROTTLE BODY UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535820August 16, 2013
SERVICE BRAKES, POWER TRAIN
IN 2012 A CLUNKING NOISE AND SLIGHT LURCH BEGAN TO BE FELT OCCASIONALLY WHEN BREAKING MY 2009 ESCAPE HYBRID. OVER TIME THE CLUNK AND SURGE INCREASED IN INTENSITY BUT REMAINED INTERMITTENT. WHEN I TOOK MY VEHICLE IN FOR ITS 40,000 MILE MAINTENANCE, I REQUESTED THAT THE DEALERSHIP CHECK MY BREAKS. THEY REPORTED THE BREAKS LOOKED IN EXCELLENT CONDITION. OVER THE NEXT YEAR THE CLUNK AND SURGE GOT WORSE. SUSPECTING PERHAPS MY TRANSMISSION OR U-JOINT WAS THE PROBLEM, I TOOK THE VEHICLE IN TO THE DEALERSHIP TO DIAGNOSE AND FIX THE PROBLEM. I WAS ABLE TO LEAVE THE CAR AT THE DEALERSHIP FOR ABOUT 1 MONTH. I TOLD THEM I WAS NOT IN A HURRY, I JUST WANTED IT TO BE FIXED PROPERLY. SEVERAL MECHANICS DROVE THE CAR AND EXPLORED POSSIBILITIES BUT REPORTED BACK TO ME THAT IT WAS A NORMAL ASPECT OF THE HYBRID BREAKING SYSTEM ALTHOUGH SOMEWHAT EXTREME (MORE SEVERE THAN MOST HYBRIDS). ONE MECHANIC EXPLAINED IT TO ME IN THIS WAY. THERE ARE TWO TYPES OF BREAKING IN THE HYBRID. IN ELECTRIC MODE THE CAR USES "SIMULATED BREAKING." IN NORMAL ENGINE DRIVE MODE, THE CAR USES "NORMAL" BREAKING. WHEN I USE THE BREAK, THE COMPUTER DECIDES WHICH TYPE OF BREAKING IS REQUIRED AND WHEN TO SWITCH BETWEEN THE SYSTEMS. UNDER CERTAIN CIRCUMSTANCES, WHEN IN BETWEEN MODES, THE CLUNK AND SURGE OCCURS. THE ABS BREAKING SYSTEM COMPLICATES THE PROBLEM. THE MECHANIC SUGGESTED I TRY TO DRIVE SO THAT I CAN BREAK THE CAR MORE SLOWLY AND GENTLY. I BELIEVE THE DEGREE OF CLUNK AND SURGE IS DANGEROUS AND MAY CONTRIBUTE TO THE HASTENED DETERIORATION OF MY CAR. I AM ALSO WORRIED ABOUT THE BREAKS ACTUALLY FAILING. I AM WORRIED THAT MY 2009 ESCAPE HYBRID IS UNSAFE. THE MECHANICS AT THE DEALERSHIP INSISTED THERE WAS NOTHING THEY COULD DO TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535823August 16, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
JUST DRIVING ALONG ONE DAY AND UPON CROSSING AN INTERSECTION OF A BUSY STREET THE CALL STALLED. I PUSHED THE GAS PEDAL AND COULDNT ACCELERATE. LUCKILY I WAS ABLE TO PULL OF ON A SIDE STREET WITHOUT HOLDING UP TRAFFIC. WHEN I GOT TO THE SIDE STREET I SHUT THE CAR OFF AND STARTED IT AGAIN AND AFTER TAKING AWHILE IT FINALLY STARTED BACK UP ONLY TO DO THE SAME THING A BLOCK LATER. THE PROBLEM SEEMED TO HAVE GONE AWAY FOR A COUPLE WEEKS BUT HAS CAME BACK RECENTLY AND IS EVER MORE FREQUENT. WHEN IT SETS OVER NIGHT OR FOR LONG PERIODS OF TIME IT IS DRIVEABLE BUT AFTER A FEW MILES IT STARTS TO STALL AGAIN. DRIVING UNDER 30 MPH OR ACCELERATING SUPER SLOW SEEMS TO HELP SOME TIMES BUT NOT ALWAYS. STILL PROBABLY NOT VERY SAFE TO DRIVE IT LIKE THAT ESPECIALLY PULLING ONTO A BUSY STREET OR OUT INTO A BUSY INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535822August 16, 2013
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASED A 2010 FORD ESCAPE XLT, USED ON FEB 28, 2012 FROM A FORD DEALER, NORTHEAST PHILA. IT HAD 52,000 MILES. I PURCHASED AN EXTENDED 3YEAR 36,000MILE BUMPER TO BUMPER EXTENDED WARRANTY FROM DATE OF PURCHASE. UPON DRIVING OFF THE LOT, I NOTICED HIGH IDLE AT REST, LOW ACCELERATION AND SHIFTING BY ITSELF WHEN ACCELERATING AND TRYING TO SLOW TO STOP. I IMMEDIATELY TOOK THE VEHICLE BACK TO THE DEALER, A COUPLE OF DAYS LATER. SERVICE MGR. SAID THAT HE TOOK MY VEHICLE HOME, DROVE IT, FOUND NOTHING WRONG. I SHOWED HIM SERVICE BULLETINS FROM FORD DOCUMENTING VEHICLE ACCIDENTS, SIMILAR COMPLAINTS, AS A RESULT OF THE MAIN COMPUTER PROGRAM OF THE VEHICLE, WRONG CODING, CODES NOT BEING READ CORRECTLY, ETC. SERVICE MANAGER DENIED SEEING THIS INFORMATION, DESPITE ME GIVING HIM COPIES. IT IS NOW AUGUST 16, 2013, VEHICLE IS WORSE, IDLING AT REST 3000 RPM, 10-20 MPH IDLES AT 4,000-5,000 RPM, LOUDER THAN THE RADIO. VEHICLE SHIFTING ITSELF, HESITATING, WHEN TRYING TO ACCELERATE ONTO A HIGHWAY RAMP, OR GOING UP A HILL. VEHICLE SHIFTING, AND JERKING WHILE TRYING TO SLOW TO A STOP. TOOK VEHICLE TO FORD DEALER ROUTE 1 LANGHORNE, PA, CLOSER TO MY HOME. WAS TOLD BY SERVICE REP THAT COMPUTER CODES FROM VEHICLE NOT BEING PICKED UP BY SERVICE DIAGNOSTIC COMPUTER. "WE HAD TO CLEAR YOUR VEHICLE COMPUTER AND REPROGRAM IT. NOT COVERED UNDER MANUFACTURER OR EXTENDED WARRANTY. THEREFORE YOU PAY THE $90 DIAGNOSTIC FEE". IT IS ROUTINE MAINTENANCE". I SAID HOW IS A COMPUTER MALFUNCTION IN THE VEHICLE, REQUIRING A COMPLETE WIPE AND REPROGRAM ROUTINE MAINTENANCE? THEY REFUSED TO RETURN MY $90. VEHICLE STILL SAME PROBLEM, SLIGHTLY LESS, A LITTLE MORE QUIETER, STILL RUNNING 4000 RPM ON MILD ACCELERATION. I AM AFRAID, BECAUSE IT WAS SHIFTING UP WHEN I WAS TRYING TO SLOW TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535468August 15, 2013
ENGINE
TWICE, WHILE BACKING UP, THE ENGINE HAS STALLED. THERE IS NO HESITATION OR WARNING FROM THE ENGINE THAT A STALL IS IMMINENT. THE ENGINE JUST CUTS OFF. CAR WILL RESTART FINE WITH NO ISSUES. IT HAPPENS EITHER WHEN THE ENGINE IS WARM OR COLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535496August 15, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE WASHINGTON, DC BELTWAY (I-95) IN PRINCE GEORGE'S COUNTY, MD, THE CAR LOST ACCELERATION COMPLETELY. THERE WAS NO RESPONSE AT ALL TO PRESSING THE ACCELERATOR. I COASTED TO THE LEFT SHOULDER, LEFT THE CAR RUNNING IN PARK, AND CALLED FORD CUSTOMER SERVICE WHO CALLED A TOW TRUCK, AND WE TOOK THE CAR TO JERRY'S FORD IN ALEXANDRIA, VA. I RESEARCHED THE "THROTTLE BODY" ONLINE, WHICH JERRY'S FORD SAID TODAY WAS THE AFFECTED PART. I SEE THAT THERE ARE MANY RECALL ISSUES WITH THE PART STICKING OPEN OR CLOSED OR CAUSING DECREASED ACCELERATION CAPABILITIES. JERRY'S TOLD ME THE PART IS NOT INCLUDED IN THE ENGINE/POWERTRAIN 60,000-MILE WARRANTY. MY CAR HAS ONLY 44,275 MILES. I WAS TOLD THE REPAIR WILL BE OVER $650. I THINK IT SHOULD BE UNDER WARRANTY AS THERE HAVE BEEN THOUSANDS OF COMPLAINTS AND IT IS A MAJOR SAFETY ISSUE TO COMPLETELY LOSE ACCELERATION ON FAST-FLOWING HIGHWAY. ALSO, I TRIED TYPING "THROTTLE BODY" IN THE PARTS LIST AND IT DIDN'T COME UP. IF SOMEONE KNOWS THE EXACT PART AFFECTED, IT SHOULD COME UP ON THE LIST. OR ELSE YOU SHOULD INCLUDE SOME GUIDANCE ON WHAT MAJOR SYSTEMS TO LIST, OTHERWISE THIS ELECTRONIC FORM CANNOT BE SUBMITTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535532August 15, 2013
ELECTRICAL SYSTEM
MY WIFE AND 6 YEAR OLD GRAND DAUGHTER WERE TRAVELING EAST BOUND HIGHWAY 190 AND VEHICLE STARTED SMOKING FROM THE VENTS AND SHUT OFF IN TRAFFIC. MY WIFE WRESTLED THE STALLED CAR TO THE MEDIA WHERE ITT DIED. I HAD JUST TRADED A 2011 ESCAPE WITH A SIMILAR PROBLEM. IT ONLY HAD 28 K IN MILEAGE AND IT NEVER MADE WARRANTY.\ FORD WONT EVEN RETURN MY CALLS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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