Dodge Journey Complaints

5,556 consumer complaints on file.

#11258046September 25, 2019
AIR BAGS
A COUPLE OF DAYS AGO MY AIRBAG LIGHT HAS COME ON AT FIRST IT WOULD COME AND GO FOR SECONDS NOW WHEN I TURN ON MY CAR THE LIGHT STAYS ON. I HAVEN'T BEEN IN ANY ACCIDENTS. AND HAVEN'T BEEN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258193September 25, 2019
AIR BAGS
THE AIRBAG LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257949September 25, 2019
SEATS
THE HEADREST DEPLOYED AND PLASTIC SAFETY CLIPS APPEAR TO BE BROKEN. DEPLOYED FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257665September 24, 2019
ELECTRICAL SYSTEM, ENGINE
FOR TWO YEARS BATTERY HAS BEEN UNABLE TO HOLD CHARGE, EVEN WHEN REPLACED NEW, ENGINE RIDING ROUGH TO COMPLETE STOP IN ROAD, NO FLASHERS ETC. ALTERNATOR REPLACED COMPLETE ELECTRIC HARNESS BURNT, ALL FIXED STILL WILL NOT HOLD BATTERY CHARGE. NO CAR FOR TWO MONTHS. CAR STALLED IN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257782September 24, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN IT RAINS THE ABS, TRACTION CONTROL LIGHTS AND SERVICE ALL WHEEL DRIVE LIGHTS COME ON AND THE CRUISE CONTROL DOES NOT WORK . NEXT DAY SOON AS I DRIVE ALL LIGHTS GO OUT.IT IS HAPPENING MORE AND MORE..THIER IS A RECALL FOR 2015 DODGE JOURNEY FOR THIS BUT THEY SAY NOT FOR MINE.FUNNY THAT I HAVE SAME PROBLEMS AND SAME YEAR CAR. THIS HAPPENS WHEN DRIVING IN THE RAIN OR WET ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257265September 23, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
TRACTION CONTROL LIGHT ON AND ABS LIGHT ON CONSTANTLY. CUSTOMER COMPLAINT OF VEHICLE NOT STOPPING AND ABS ACTIVATE PULSE FELT IN BRAKE PEDAL. WHEEL SPEED SENSOR GIVING A FAULT CODE WAS REPLACED BUT STILL HAVING THE SAME ISSUE. HOOKED UP SNAP-ON SCANNER AND FOUND COMMUNICATION ISSUES FROM ABS TO TCM TO ECU SO A DATA LINE MOST LIKELY A CULPRIT. VEHICLE HAS 75K MILES. ATTACHED IS A SCAN REPORT OF THE CODES FOUND ON VEHICLE. THIS SEEMS TO BE COMMON ON MANY OF THE SAME VEHICLES. WILL REPORT FINDINGS ONCE CUSTOMER AGREES TO FURTHER INVESTIGATE THE ISSUE. I'M THINKING A FAULTY ABS MODULE OR WIRING TO ABS AND FAULTING OUT THE DATA COMMUNICATION LINE CAUSING DATA LOSS BETWEEN OTHER MODULES IN THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257270September 23, 2019
ELECTRICAL SYSTEM, ENGINE
THE 2010 DODGE JOURNEY WILL RANDOMLY START HONKING, EVEN WHEN DRIVING OR SITTING IN TRAFFIC. IT MAY BE A LONG HONK OR SEVERAL SHORT BEEPS. AFTER PARKING IT WILL NOT START, THERE IS POWER GOING TO THE VEHICLE, IT JUST WON'T START. HAVE HAD BATTERY CHANGED, STARTER CHECKED AND ALTERNATOR CHECKED...ALL IN GOOD CONDITION. IT SEEMS TO HAVE THE MECHANICS STUMPED AS TO WHAT TO DO IN ORDER TO CORRECT THESE PROBLEMS. IT HAS BEEN ONGOING FOR SOME TIME NOW, AND AFTER RESEARCHING OTHER 2010 DODGE JOURNEY PROBLEMS, IT SEEMS THAT THIS ISSUE WITH HONKING AND NOT STARTING IS A HUGE ISSUE. THERE ARE VIDEOS ALL OVER YOUTUBE AND COMMENTS IN CAR FORUMS TALKING ABOUT THE SAME PROBLEMS AND DODGE MECHANICS HAVE NO CLUE AS TO WHAT TO DO, WHILE THE DODGE COMPANY SIMPLY DOES NOT CARE THAT THESE CARS NOT AS RELIABLE AS THEY SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257313September 23, 2019
SEATS
THE DRIVER'S SIDE FRONT SEAT HEADREST EXPLODED FOR NO REASON. THERE HAS BEEN NO ACCIDENT OR DAMAGE OF ANY KIND OF THE VEHICLE TO CAUSE THIS ISSUE. THE HEADREST CAN NOT BE FIXED OR EASILY REPLACED. ALSO, WITHIN THE LAST YEAR THE DRIVERS SIDE SEAT BELT MECHANISM HAS MALFUNCTIONED CAUSING THE SEAT BELT TO NOT BE ABLE TO MOVE UP AND DOWN AS INTENDED AND NOT ALWAYS RETRACTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257330September 23, 2019
AIR BAGS
FRONT AIRBAG LIGHT POP OUT WHILE DRIVING 45KHM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257414September 23, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
I HAVE HAD TO BRING MY DODGE IN TO THE DEALER AT LEAST 7 TIMES SINCE I GOT IT BRAND NEW. I HAD STEERING ISSUES, BRAKE ISSUES, THE PASSENGER BACK DOOR WOULD NOT CLOSE. NOW THE CAR WILL "STALL" AT TIMES WHEN CAR IS IN MOTION AND I GO TO ACCELERATE. I HAVE NOT BROUGHT THE CAR IN FOR THIS ISSUE YET .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257573September 23, 2019
AIR BAGS
WHILE DRIVING HEAD REST DEPLOYED AND BLACK HOLDERS FOR METAL BAR BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256870September 20, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 70-75 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SLOWED DOWN TO 35 MPH. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256843September 20, 2019
STRUCTURE:BODY, SEATS, SUSPENSION
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THAT THE VEHICLE'S DRIVER'S SEAT FAILED TO LOCK IN THE DESIRED POSITION. THE CONTACT TOOK THE VEHICLE TO DIRECT CHRYSLER DODGE (LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382, 276-521-2620) WHERE A FRONT AND REAR WHEEL ALIGNMENT WAS PERFORMED. THE DEALER ALSO REPLACED THE DRIVER'S SEAT AND LATCH, STRUTS, AND SWAY BAR. THE CONTACT STATED THAT THE NOISE FROM UNDERNEATH THE VEHICLE REMAINED, THE SHAKING PERSISTED, AND THE SEAT STILL FAILED TO LOCK IN PLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256564September 19, 2019
POWER TRAIN
MY WIFE WAS DRIVING THE VEHICLE OUT OF THE DRIVEWAY TO TAKE THE CHILDREN TO SCHOOL. THE CAR WAS NOT ACCELERATING PROPERLY, THE TRANSMISSION FELT LIKE IT WAS SLIPPING, AND THE ENGINE FELT LIKE IT WAS GOING TO DIE. ENGINE LIGHT ILLUMINATED. MY WIFE SHUT THE CAR OFF. SHE TURNED IT BACK ON AND ATTEMPTED TO REVERSE TO THE CURB, BUT THE CAR BEGAN MOVING FORWARD WHILE IN REVERSE. THERE WAS NO PRIOR WARNING, AND THE VEHICLE WAS OPERATING JUST FINE THE PREVIOUS DAY. WE TOWED THE CAR TO A LOCAL MECHANIC ON 09/17/2019 WHO STATED THAT THE POWER TRAIN TRANSMISSION HAS COMPLETELY FAILED, AND WE NEED TO COMPLETELY REPLACE THE ENTIRE TRANSMISSION. THE VEHICLE ONLY HAS 64K MILES. WE HAVE OWNED THE CAR FOR JUST 2 YEARS WITH NO PRIOR PRIVATE OWNERS. WE HAVE AN APPOINTMENT ON 09/19/2019 WITH PAULDING CHYRSLER JEEP DODGE LOCATED IN DALLAS, GA FOR A SECOND OPINION. I HAVE LEARNED THAT THERE IS A RECALL FOR POWER TRAIN TRANSMISSIONS ON 2016 DODGE JOURNEY. GIVEN THE AVERAGE LIFE EXPECTANCY OF AN AUTOMATIC TRANSMISSION AND OUR VEHICLE'S SPECIFICATIONS, IT SEEMS EVIDENT THAT THIS ISSUE CORRESPONDS WITH THE MANUFACTURER'S RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256749September 19, 2019
POWER TRAIN
MY WIFE WAS DRIVING OUR 2016 DODGE JOURNEY OUR PF THE DRIVEWAY. SHE DROVE 2 BLOCKS WHEN THE CAR SUDDENLY LOST ACCELERATION AND BECAME JERKY WHEN SHIFTING. ENGINE LIGHT WENT ON WITHOUT WARNING SO SHE IMMEDIATELY TURNED THE CAR OFF. SHE RESTARTED AND MANAGED TO GET IT IN REVERSE TO TRY TO PULL OVER TO THE CURB BUT THE CAR JERKED FORWARD WHILE IN REVERSE. WE TOWED IT TO OUR DODGE DEALERSHIP AND HAD IT DIAGNOSED. WAS TOLD THAT OUR HYDRAULIC PUMP FAILED CAUSING IRREPARABLE DAMAGE TO OUR TRANSMISSION. WE WERE TOLD WE NEEDED TO REPLACE OUR ENTIRE TRANSMISSION. WE HAVE ONLY HAD THE CAR FOR 2 YEARS AND THERE IS ONLY 65000 MILES ON IT. DISCOVERED THAT THERE WAS A RECALL FOR FAULTY HYDRAULIC PUMPS CAUSING TRANSMISSION FAILURE (S44) BUT WAS TOLD THAT IT DOESN'T APPLY TO OUR VEHICLE. SOUNDS VERY SUSPECT. TRANSMISSIONS ARE NOT SUPPOSED TO FAIL AFTER JUST 3 YEARS. SEEMS TO BE A RECURRENT ISSUE WITH THIS MAKE, MODEL AND YEAR. WE STILL OWE A LOT OF MONEY ON THE CAR SO WE CANNOT SCRAP OR TRADE IT. NOT GETTING MUCH HELP FROM CUSTOMER SERVICE DESPITE ALL OF THE SIMILARITIES WITH THE PRIOR RECALL. MAYBE FORCED TO PAY THOUSANDS FOR THIS REPAIR. WARRANTY JUST EXPIRED AT 60000 MILES WHICH WOULD HAVE COVERED THE POWER TRAIN. THIS ISSUE HAS BEEN A PERFECT STORM. I WISH MY FAMILY COULD GET SOME HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256068September 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY CAR IS CONSTANTLY UNABLE TO START IM BEING TOLD DUE TO ELECTRICAL ISSUES. IVE REPLACED THE STARTER, BATTERY, & ALTERNATOR. THERE ARE ALL KINDS OF FORUMS TELLING YOU WAYS AROUND GETTING THE CAR TO START BUT NO REAL FIXES. SOME PEOPLE SPENDING HUNDREDS AND THOUSANDS TRYING TO FIX THIS ISSUE BY REPLACING FUSE BOXES, ADDING CABLES, REPLACING THE ENTIRE COMPUTER SYSTEM AND MORE TO NO AVAIL. WHILE OTHERS JUST PARK THE CAR UNTIL ITS PAID OFF OR SELL IT. ITS NOT FAIR AND ITS INCONVENIENT. DODGE JOURNEYS 2009+ ARE ALL EXPERIENCING THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256101September 17, 2019
POWER TRAIN
SOMETHING HAS GONE VERY WRONG IN MY TRANSMISSION. POSSIBLY TORK CONVERTER OR A PUMP CAUSING 2 ERROR CODES AND A HUGE WINDING NOISE UPON STARTING THE VEHICLE. THE ERROR CODES ARE P083B FOR THE TFPS AND P0944 HYDRAULIC PRESSURE UNIT. MY CAR IS 2013 AND WAS PURCHASED ON APRIL 7TH WITH 44,011 MILES ON IT. I HAVE SINCE PUT 14000 MILES ON IT WITH THE NEEDED AND PROPER OIL CHANGES EVERY 5000 MILES. I WAS DRIVING AND STARTED HEARING A HIGH PITCHED WINDING NOISE. I STARTED TO HEAD TO SOMEPLACE I WOULD BE ABLE TO PARK AND STOPPED AT A RED LIGHT. ONCE IT TURNED GREEN I PROCEEDED TO PRESS ON THR GAS AND THE CAR DIDNT MOVE RATHER SLID BACKWARD ALMOST HITTING THE CAR BEHIND ME. I HAD MY 3 YEAR OLD IN THE CAR PROPERLY RESTRAINED IN THE CORRECT CAR SEAT BUT IT WAS SCARY. I THEN HAD IT TOWED TO A TRANSMISSION SHOP AND GOT A DIAGNOSIS OF NEEDING TO REBUILD MY TRANSMISSION. SO A 2013 DODGE JOURNEY NEEDS THE TRANSMISSION REBUILT AT 58K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256094September 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN U TURN KEY IN IGNITION IT DOESN'T ALWAYS START YOU HAVE TO KEEP TRYING,,, WINDOWS COME DOWN BY THEMSELVES WHEN VEHICLE NOT RUNNING WHEN U GO TO PUT IT IN DRIVE IT WON'T MOVE OUT OF PARK UNLESS YOU TURN OFF ENGINE AND RESTART VEHICLE HORN GOES OFF WHENEVER IT WANTS TOO CAR DOESN'T ALWAYS UNLOCK WHEN YOU USE REMOTE OR RELOCK ITSELF ALL THESE THINGS HAPPEN WHEN NOT IN MOTION THIS ALL HAPPENS AT DIFFERENT TIMES IN THE LAST FEW MONTHS WE HAVE PAID TO GET IT REPROGRAMMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256166September 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHEN THE VEHICLE WAS STARTED, IT HESITATED AND SOUNDED AS IF IT WOULD SHUT DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONTACTED DARCARS CHRYSLER DODGE JEEP RAM OF NEW CARROLLTON (301-459-6800, LOCATED AT 8100 ANNAPOLIS RD, NEW CARROLLTON, MD 20784). AN APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 26, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256186September 17, 2019
AIR BAGS
AIRBAG LIGHT COMES ON AND WILL NOT SHUT OFF, AC TURNS ON AND WILL NOT SHUT OFF ONCE THE BUTTON IS PUSHED OVER AND OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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