Dodge Journey Complaints

5,556 consumer complaints on file.

#11268756October 15, 2019
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. IN 2015, WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MANAGED TO PULL INTO A FUEL STATION WHERE THE VEHICLE RESTARTED AFTER A FEW MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT CALLED AN UNKNOWN DEALER IN SAN JUAN CAPISTRANO, CA AND WAS INFORMED THAT THERE WAS NO RECALL. THE FAILURE RECURRED IN 2016 AND THE VEHICLE SHUT OFF WHILE PULLING INTO THE DRIVEWAY. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. IN 2017, THE VEHICLE TOOK SEVERAL ATTEMPTS TO START. THE FAILURE RECURRED IN 2018 AND THE REMOTE START KEY DID NOT WORK. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN TUCSON, ARIZONA WHERE THE REMOTE START KEY WAS REPLACED. MOST RECENTLY, AFTER PUMPING FUEL AT THE FUEL STATION, THE VEHICLE DID NOT START. THE CONTACT WAITED A FEW MINUTES AND THE VEHICLE RESTARTED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268249October 14, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
FIRST THE LIGHT TURN ON OF THE AIR BAG (MOVEMENT). IN OTHER NIGHT WHEN I TURN ON THE ALARM IT'S START TO ACTIVATE ON PANIC MODE THEN I TURN OFF THE ALARM WAIT FOR A VARIOUS MINUTES AND ACTIVATE AGAIN (OFF), BUT IN LESS THAN A MINUTE START TO BE IN PANIC MODE. IN OTHER DAY (MOVEMENT), SAYS THAT WAS AN OPEN DOOR AND THE LOCKS START TO PUT IT MANY TIMES, ANY OF THE DOORS WASN'T OPEN (MOVEMENT). IN THE SAME DAY AT NIGHT IT'S START TO TURN ON/TURN OFF THE INSIDE LIGHTS, PUT THE LOCKS, AND THE MESSAGE OF A DOOR IT'S WAS OPEN (MOVEMENT). THE ALARM WAS ON PANIC MODE TWICE AND THE LIGHT'S WAS AGAING TURN ON/TURN OFF (OFF). THE BATTERIE, EVERY TIME THAT I TRY TO TURN ON THE VEHICULE I NEED A BOOSTER TO CHARGE IT AGAIN. THE MECHANICS SAYS THAT THE ALTERNATOR AND THE BATTERIE ARE IN GOOD CONDITIONS HAS THE VOLTAGE THAT NEEDS TO BE OPERATING. I PUT A NEW BATTERIE BUT THE PROBLEM PERSIST. AND TURN ON THE LIGHT OF OTHER THING ON THE PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268317October 14, 2019
ENGINE
BOTH CATALYST CONVERTS WENT OUT AT THE SAME TIME AND FAILED MY GA EMISSIONS TEST. THERE IS A PERMANENT CODE. I ONLY HAD THIS SUV A YEAR AND HAVE ALREADY REBUILT THE TRANSMISSION, ALONG WITH CALIBER ISSUES. I WAS TOLD THAT MY VIN DIDN'T MATCH THE U67 CATALYST EMISSION RECALL THAT INCLUDED MY VEHICLE DESCRIPTION, TRIM, MAKE AND MODEL. THE RECALL SHOULD HAVE EXPANDED TO 3.6 LITERS AS WELL, CONSIDERING THE PROBLEM IS AN EXACT MATCH. I EXPECT DODGE WILL RECTIFY THIS EMISSIONS PROBLEM, CONSIDERING THAT GA RESIDENTS WILL FIND THIS SUV USELESS IN SUCH A STRICT EMISSION STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268178October 13, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
MY CARS BATTERY LIGHT KEEPS COMING ON AND THEN IT STARTS GOING OVER THE 4000 RPM POINT AND NOT GOING MORE THAN 20MPH AND THEN DIES...I'VE REPLACED ALTERNATOR AND BATTERY BOTH 4 TIMES IN 4 MONTHS AND IT KEEPS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267834October 11, 2019
ENGINE, POWER TRAIN
THE TRACEMISSION WILL NOT PULL AND THE CAR SHUTS DOWN AS YOUR DRIVING IT. THIS STARTING HAPPING THE FIRST DAY I GOT THE RIDE WITCH WAS 6/28/2019 I TOOK IT BACK TO THE DEALER WITH WAS TIM SHORT OF SOUTH WILLIAMSON KY THEY GAVE ME A RENTAL THE MOTOR BLOW UP IN IT ON 7/28 /2019 THEN I THEY COME AND TOOK THAT RENTAL AND GAVE ME ANOTHER ONE THEN AFTER ABOUT TWO MONTHS I GOT MY DODGE JOURNEY BACK AND NOW THE TRANSMATION IS GOING OUT AGAIN AND IT'S JUST SHUTING DOWN AS YOU DRIVE IT,.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267835October 11, 2019
STRUCTURE:BODY
I WAS IN A WRECK ON OCT 2 2019 WHERE THE FOUNT END OF MY CAR WAS RIPPED OFF AND AND SEVERELY DAMAGED MY AIRBAGS NEVER DEPLOYED CAUSING ME TO HIT MY DOOR AND WINDOW AS WELL AS SLAMMING ME INTO MY DASH CAUSING INJURIES THIS WRECK HAPPENED AS I WAS CROSSING A INTERSECTION ON A CITY STREET GOING ABOUT 15MPH WHEN ANOTHER CAR HIT ME GOING VERY FAST WITH EXTREME FORCE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11267991October 11, 2019
ENGINE
I WAS CHARGED OVER $1100 FOR AN ALTERNATOR AND BATTERY AND LABOR. THEN WHEN I WAS GIVEN MY BILLING PAPERWORK THE MILAGE WAS WRITTEN IN AS 155000 MILES. MY ACTUAL MILEAGE WAS OVER 167000 MILES THEREBY VOIDING ALL WARRANTIES AS YOU CAN SEE IN THE PHOTO. I HAD TO RETURN TO THE DEALERSHIP AND FORCE THEM TO FIX THE PAPERWORK. JUST A FEW MONTHS AGO I TOOK MY CHALLENGER IN TO HAVE THE TRANSMISSION SERVICED. THEY OVERFILLED THE TRANSMISSION FLUID. AGAIN I HAD TO RETURN TO HAVE THE ISSUE RESOLVED. I HAVE BEEN GOING TO THE LAKE CITY DEALERSHIP FOR 6 YEARS AND NEVER HAD A PROBLEM WHEN IT WAS SUNBELT . NOW IT IS ROUNDTREE MOORE AND I HAVE HAD NOTHING BUT ISSUES SINCE THE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267994October 11, 2019
SEATS
VEHICLE WAS PARKED IN A PARKING LOT. WHEN WE RETURNED TO THE VEHICLE, THE HEAD REST WAS DEPLOYED. THE VEHICLE WAS NOT MOVING, NO ACCIDENT AT THE TIME THAT THE HEAD REST WAS FOUND DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268021October 11, 2019
ELECTRICAL SYSTEM
WATER LEAKS FROM THE HOOD BY THE DRIVER'S SIDE HEADLIGHT ON TO THE BATTERY CAUSING THE TERMINALS TO CORRODE OVER TIME. POOR DESIGN FLAW THAT LEFT ME HAVING TO CANCEL A TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267597October 10, 2019
UNKNOWN OR OTHER
MY TENSION PULLEY BOLTS BROKE OFF HALF THE BOLTS ARE STILL LEFT INSIDE. I'VE NEVER HAD THIS CAR WORKED ON NEVER HAD TO FOR NO MORE THAN JUST A OIL CHANGE FOR NO REASON THE TENSION PULLEY JUST DROPPED OFF WITH THE BELT WHEN I STARTED THE CAR AT MY JOB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267602October 10, 2019
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE TURNS OFF WHILE DRIVING EVEN ON THE HIGHWAY. VERY DANGEROUS OTHER VEHICLES HAVE A RECALL ON THIS ISSUE JUST NOT MY VIN. THE ENGINE HAS HAD A KNOCK ON IT EVEN AFTER BEING SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267729October 10, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. AFTERWARDS, THE VEHICLE WAS ABLE TO BE DRIVEN TO ATLANTIC CHRYSLER JEEP DODGE RAM (555 SUNRISE HWY, WEST ISLIP, NY 11795, 631-422-0123) WHERE A DIAGNOSTIC WAS PERFORMED. THE DEALER STATED THAT THERE WAS AN UNKNOWN RECALL REGARDING THE DRIVER'S SIDE CYLINDER HEAD. THE RECALL REPAIR WAS PERFORMED ON THE DRIVER'S SIDE CYLINDER HEAD; HOWEVER, THE MECHANIC STATED THAT THERE WAS A WIRE SHORTAGE FROM THE PCM TO THE MAP SENSOR. THE CONTACT WAS GIVEN A COST ESTIMATE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE WIRING WAS NOT UNDER WARRANTY AND OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267261October 9, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
1) CRUISE CONTROL NOT WORKING AND ONLY WORKS WHEN IT WANTS OR REFUSES TO TURN OFF THIS HAPPENS SITTING STILL, DRIVING OR EVEN IF I TURN OFF AND ON THE CAR FOR RESET IT STILL DOES NOT WORK. THE WEB SHOWS A RECALL BUT THE DODGE DEALERSHIP SAID NO RECALL? THIS HAS BEEN ON GOING SINCE WE PURCHASED THE CAR AND HAS BEEN IN THE SHOP NUMEROUS TIMES TO GET REPAIRED AND STILL NOT REPAIRED. 2) WHEELS SHAKE WHILE APPLYING THE BRAKES I HAVE REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT I SEE A RECALL ON THIS ALSO BUT DODGE SAYS NO RECALL? AIRBAG DEPLOYMENT WITHOUT CAUSE THE INTERNET SAYS RECALL AND THE DODGE HOUSE SAYS NO RECALL? THIS DODGE JOURNEY HAS MANY PROBLEMS AND SHOULD BE FIXED BY THE COMPANY BY RECALLS. THEY DID NOT FIX THE 2010 AND THEY FOUND THEM SELVES IN A LAWSUIT, MAYBE THAT IS WHAT IT IS GOING TO TAKE ON THE 2011 ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267263October 9, 2019
AIR BAGS
THE AIR BAGS ARE SUPPOSE TO BE RECALLED DUE TO DEPLOYMENT AND WHEN I REACHED OUT TO THE DODGE HOUSE THEY SAID NO RECALLS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267264October 9, 2019
SERVICE BRAKES
SHAKING IN CAR AND STEERING WHEEL WHEN I APPLY THE BREAKS. THIS IS SUPPOSE TO BE A RECALL BUT DODGE HOUSE SAYS NO RECALLS? I REPLACED THE ROTTERS AND BRAKES AND IT STILL DOES IT AT ANY SPEED ABOVE 30 MPH. HAS BEEN ON GOING SINCE WE PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267067October 8, 2019
ENGINE
OUR 2014 DODGE JOURNEY'S ENGINE IS CONSUMING OIL WITH NO WARNING. WITH NO WARNING LIGHT/ALARM OR PUDDLES OF OIL ON THE GROUND, I HAD TO ADD OVER 3 QUARTS OF OIL TO THE ENGINE. DUE TO THIS, THE ENGINE HAS FAILED BEYOND REPAIR. THIS WAS PRESENTED IN THE MANNER OF HARSH CLANKING AND BANGING WITHIN THE ENGINE WHILE DRIVING DOWN THE FREEWAY. AFTER HAVING IT TOWED TO A LOCAL SHOP, IT WAS FOUND THAT METAL SHARDS WERE CONTAINED WITHIN THE OIL FILTER. THE VEHICLE NOW DOESN'T RUN CORRECTLY EVEN WHEN NOT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267149October 8, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE COMPUTER SYSTEM WAS FAILING. THE VEHICLE WAS TAKEN TO PAUL SHERRY CHRYSLER JEEP DODGE RAM (937-778-0830, LOCATED AT 8645 N COUNTY ROAD 25A, PIQUA, OH 45356) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE THROTTLE BODY. IN ADDITION, THE ABS AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A RECALL REPAIR WAS PERFORMED IN 2018 PER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT A PORTION OF THE WIRING HARNESS MAY BE REPAIRED FREE OF CHARGE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266733October 7, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE IN REVERSE, THE VEHICLE WOULD NOT IMMEDIATELY STOP WHEN PROMPTED. ALSO, WHILE SWITCHING THE TRANSMISSION TO THE DRIVE POSITION, A LOUD NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO CAPE CORAL CHRYSLER (2200 NE PINE ISLAND, CAPE CORAL, FL) WHERE THE MOTOR MOUNT WAS REPLACED, BUT THE FAILURES CONTINUED. IN ADDITION, WHILE DRIVING AND SLOWING DOWN TO APPROACH A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO THE REAR OF A SECOND VEHICLE. DURING THE CRASH, THE DRIVER SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64687641. THE DEALER WAS NOT NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS 44,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11266860October 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
THIS VEHICLE HAS ELECTRICAL ISSUES. THE DOORS LOCK AUTOMATICALLY WHEN THE TAILGATE IS OPENED. THE RADIO AND CLIMATE CONTROL COME ON BY THEMSELVES EVEN AFTER TURNING IT OFF MULTIPLE TIMES. THE STEERING MAKES A WHINING NOISE ESPECIALLY WHEN YOU ARE TURNING TO THE LEFT. THE AWD AND TRACTION CONTROL IS OFF AND THE SERVICE AWD LIGHT COMES ON. THE CRUISE CONTROL STOPPED WORKING WHEN THERE WAS A LOUD "THUMP" IN THE REAR END AND ALL THE TRACTION AND AWD DASHBOARD LIGHTS CAME ON. ALL THESE PROBLEMS ARE EVIDENT AND OCCUR WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266900October 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE PUSH BUTTON START FEATURE HESITATED UPON PUSHING THE BUTTON. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING; HOWEVER, THE FAILURE CONTINUED. DURING THE MOST RECENT FAILURE, THE CONTACT STATED THAT SMOKE APPEARED FROM THE ENGINE. THE CONTACT AND THE PASSENGERS EXITED THE VEHICLE AS IT SHUT OFF ON ITS OWN. THE VEHICLE WAS FIRST TOWED TO THE CONTACT'S HOME AND THEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE STARTER, WHICH WAS REPLACED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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