Dodge Journey Complaints

5,556 consumer complaints on file.

#11282228November 25, 2019
FUEL/PROPULSION SYSTEM
THE CATALYTIC CONVERTER ALWAYS A PROBLEM TWO TIMES I CHANGE THIS BUT AFTER 3 MONTHS BROKEN AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282254November 25, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE WOULD NOT CRANK; HOWEVER, THE ELECTRICAL COMPONENTS WERE OPERABLE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT START UNLESS IT WAS JUMPSTARTED. THE VEHICLE WAS TAKEN TO ATLANTA WEST CHRYSLER DODGE JEEP RAM (1251 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 942-1102), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE BATTERY FAILED TWO OUT OF THE THREE TIMES IT WAS TESTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282325November 25, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), WHEELS
MY ABS / TRACTION CONTROL LIGHT IS ON. AND MY WINDOWS REFUSE TO ROLL DOWN AND MY LIGHTS ON THE INSIDE OF MY CAR FLICKER WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282388November 25, 2019
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
ALL OF THE BUTTONS STOPPED WORKING IN THE DRIVER'S SIDE DOOR, ALONG WITH THE TWO BACK DOORS. THE WINDOWS, LOCKS, ETC DO NOT WORK BECAUSE OF THIS. THE AIRBAG LIGHT KEEPS TURNING OFF AND ON. NOW ALL OF THE WIRING IS ACTING LIKE IT IS MESSED UP. THE BRAKE LIGHTS KEEP COMING ON, THE CAR RANDOMLY WON'T START, THE OVERHEAD LIGHT COMES ON WHEN THE RIGHT BLINKER IS USED. NOW THE CAR WON'T SHIFT OUT OF PARK 8/10 TRIES. THE CAR ALSO ACTS LIKE IT LOSES POWER RANDOMLY WHILE DRIVING IN TOWN. THESE PROBLEMS HAVE BEEN LISTED AS RECALLS, YET MY CAR IS NOT ON THE LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281540November 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STARTED TO SHAKE AND THE SPEED DECREASED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HER DESTINATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FAILURE WAS TRANSMISSION RELATED AND A NEW ONE WAS NEEDED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281174November 19, 2019
ELECTRICAL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT SHE WAS UNABLE TO UNLOCK THE DOORS WHILE INSIDE THE VEHICLE. IN ADDITION, THE DOOR PANEL AND KEY FOB FAILED TO OPERATE, AS NEEDED. THE CONTACT WAS ABLE TO CRAWL OUT OF THE VEHICLE THROUGH THE WINDOW. THE CONTACT DROVE TO FRANKLIN CHRYSLER DODGE JEEP RAM (1124 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 266-0145) WHERE THE BODY CONTROL MODULE AND LOWER CONTROL ARMS WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281000November 19, 2019
SEATS
MY FAMILY AND I WERE TRAVELING DOWN THE HIGHWAY AND UNEXPECTEDLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. THANKFULLY, MY SON WAS NOT INJURED FROM THIS. I HAVE READ MULTIPLE FORUMS ON THE INTERNET AND THIS DOESN'T SEEM TO BE AN ISOLATED INCIDENT. PLEASE LOOK INTO THIS AS SOME CAN BE INJURED FROM AN UNEXPECTED BLOW TO THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281030November 19, 2019
ENGINE
ENGINE HAS STALLED NUMEROUS TIMES, OR CUT OFF COMPLETELY RESULTING IN THE STEERING AND BRAKES TO NOT WORK, THERE IS A RECALL BUT, DEALER SAID THAT IT DOESN'T PERTAIN TO MY VEHICLE, THIS WAS AT APPROXIMATELY 73,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280709November 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I WAS DRIVING TO WORK AND THERE WAS A STRANGE SMELL AS IF GAS FILLED THE CAR UP AND I GOT OUT AND MY HEAD WAS HURTING FROM THE SMELL AND I GOT NAUSEOUS AND THREW UP. WHILE I WAS DRIVING IT I ALMOST PASSED OUT. ALSO MY VOLUME GOES UP AND DOWN BY ITSELF AND THE A/C TURNS ON AND OFF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11280862November 18, 2019
AIR BAGS
I WAS IN A CAR ACCIDENT OF DEC. 2018 ON THE 1-10 GOING WEST BOUND. AN UNDERAGE, UNLICENSED DRIVER HIT ME GOING 60-70MPH WHEN WE WERE DOING STOP AND GO TRAFFIC. (I WAS STOPPED AT THE TIME SAME WITH ALL THE CARS IN FRONT OF ME. SHE NEVER TRIED TO STOP SINCE SHE WAS DISTRACTED AND HIT ME TWICE. THE 2ND TIME SHE PANICKED WHEN SHE HIT ME SO HARD HER CAR FLEW BACK AND SHE HIT THE GAS AGAIN INSTEAD OF THE BREAK. THE FIRST TIME SHE HIT ME NONE OF MY AIRBAGS DEPLOYED AND MY HEAD HIT THE WHEEL REALLY HARD, 2ND TIME MY SEATBELT LOCKED (FIRST TIME IT DIDN'T) AND I HAD A BRUISE ACROSS MY CHEST FROM IT.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11280315November 15, 2019
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE STEERING HOSE BURST WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON 11/20/19. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE DEALER WAS CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V373000 (STEERING). THE FAILURE MILEAGE WAS 121,988. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280014November 14, 2019
ELECTRICAL SYSTEM
MY DASH MESSAGE SAYS KEY FOB BATTERY LOW. SOMETIMES IT SAYS KEY NOT DETECTED AND I CAN NOT START THE CAR. AT OTHER TIMES THE FOB WON'T UNLOCK THE CAR.I HAVE CHANGED KEY FOB BATTERIES AND THAT DOES NOT SOLVE THE PROBLEM. THIS PROBLEM HAPPENS WHEN I TRY TO START THE CAR AFTER IT HAS BEEN PARKED AND I RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280155November 14, 2019
ELECTRICAL SYSTEM
MY WIFE WENT TO START THE JOURNEY, CAR WON'T START BRAKES WON'T PRESS DOWN ALL I HEAR IS CLICKING SOUND LIKE THE CAR WANTS TO START BUT WON'T, LOOK FOR HELP ONLINE WHAT I GET IS THAT IT'S A SECURITY ISSUE THAT HAS THE CAR LOCKED TRIED TO OVER RIDE BY DISCONNECTING THE POSITIVE CABLE TO RESET BUT NOTHING, I UNDERSTAND THAT THIS IS A COMMON PROBLEM WITH DODGE VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280177November 14, 2019
ELECTRICAL SYSTEM
MY 1010 DODGE JOURNEY HORN INTERMITTENTLY HONKS NON-STOP. NO PATTERN TO THE HONKING. DOES IT WHEN ENGINE IS OFF, ON, OR WHEN DRIVING. CHRYSLER/DODGE DEALERSHIP HAD CAR FROM 8 AM TO 5:30 PM. REMOVED STEERING WHEEL, REROUTED WOME WIRES. ENVOICE SAID SAID 'REFERRED TO STAR CASE S150800292. CHECKED KEY FOBS, ONE TESTED GOOD, THE OTHER WAS INTERMITTENT AT TIMES'. THEY FOUND NO PROBLEM. SAID FOR HE TO ADVISE THEM IF IT HAPPENS AGAIN. PAID $116.13 FOR DIAGNOSIS, BUT FOUND NO PROBLEM AS TO WHY HORN WOULD HONK RANDOMLY. DROVE HOME, PARKED CAR IN GARAGE, NO HONKING. NEXT MORNING WENT INTO GARAGE & HORN STARTED BLASTING ON & OFF INTERMITTENTLY. HAD TO PULL LEFT & RIGHT HORN RELAYS (ONCE AGAIN) FROM FUSE BOX. STILL NO ANSWERS, STILL NO HORN. WITH ROAD RAGE THE WAY IT IS TODAY, I FIND THIS TO BE A MAJOR SAFETY ISSUE, THAT SHOULD HAVE BEEN ADDRESSED YEARS AGO. I'VE FOUND MANY FRUSTRATED 2010 DODGE JOURNEY OWNERS ON A DODGE FORUM, WITH SAME PROBLEM, AND NO ANSWERS. PAYING A LOT OF MONEY TO DODGE DEALERS, WITH NO RESULTS OR ANSWERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279837November 13, 2019
AIR BAGS, SEAT BELTS
THIS VEHICLE WAS INVOLVED IN A ONE VEHICLE CRASH. THE VEHICLE STRUCK A UTILITY POLE AT 28MPH. THE IMPACT WAS IN THE CENTER FRONT. THE CAR HAS BEEN DOWNLOADED USING BOSCH DATA RETRIEVAL SOFTWARE. I AM A CRASH RECONSTRUCTION TROOPER WITH THE OHIO STATE HIGHWAY PATROL. ALL DATA IN THE DOWNLOAD WOULD NORMALLY INDICATE THAT THE AIRBAGS AND SEAT BELTS WOULD HAVE ACTIVATED. THE CONCERN IS AS TO WHY NONE OF THE SAFETY RESTRAINT SYSTEM SEEMS TO HAVE WORKED. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION.*DT *TR *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11279881November 13, 2019
ELECTRICAL SYSTEM
ELECTRICAL ISSUES: FIRST OCCURRENCE: ALARM SYSTEM KEPT GOING OFF EVEN WHEN THE KEY WAS IN IGNITION, ONLY WAY TO SOLVE ISSUE WAS TO UNHOOK HORN. SECOND OCCURRENCE: PASSENGER SIDE WINDOW WILL NOT ROLL DOWN WITH POWER BUTTONS ON PASSENGER SIDE, HOWEVER WILL ROLL DOWN FROM DRIVER SIDE. ALTHOUGH EVERY ONCE IN A WHILE IT WILL OUT OF THE BLUE WORK. THIRD OCCURRENCE: WITHOUT PRESSING ON THE KEY FOB IF ANYTHING RUBS UP AGAINST THE KEY FOB IT UNLOCKS CAR JUST LIGHTLY BRUSHING SKIN AGAINST IT BUT PRESSING THE UNLOCK WILL NOT UNLOCK IT. FOURTH OCCURRENCE WINDOWS ARE ROLLING DOWN ON THEIR OWN. AT LEAST ONCE A DAY I WILL LOOK OUTSIDE AND THE WINDOWS ARE ROLLED DOWN HALF WAY AND ITS BEEN 22 DEGREE TEMPS OUTSIDE SO I KNOW FOR A FACT THEY ARE NOT BEING ROLLED DOWN INTENTIONALLY, IVE WITNESSED ON ONE OCCASION THEM ACTUALLY ROLLING DOWN ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279918November 13, 2019
WHEELS
WE HAVE REPLACED ALL THE TIRES ON THE VEHICLE AND IT IS ONLY THREE YEARS OLD WITH 45K MILES ON IT. AND WE ARE GETTING READY TO REPLACE ANOTHER TIRE THAT IS NOT EVEN A YEAR OLD YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279571November 12, 2019
UNKNOWN OR OTHER
SHORTLY AFTER PURCHASING MY VEHICLE, I STARTED HAVING PROBLEMS WITH IT. THE TRACTION CONTROL LIGHT, ABS LIGHT AND SERVICE AWD LIGHT CAME ON. THE CAR WOULDN'T LET ME ACCELERATE UPON THE INITIAL ACCELERATION. I WOULD HAVE TO EITHER SLAM ON THE BRAKES HARD OR PUSH THE ACCELERATION ALL THE WAY TO THE FLOOR. I TOOK IT BACK TO WHERE I GOT IT FROM AND THEY SAID IT WAS THE RIGHT FRONT PASSENGER ABS SENSOR THAT WENT BAD. THEY FIXED IT AND IT WAS FINE. HERE WE ARE 3 MONTHS LATER AND THE ISSUE IS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279591November 12, 2019
ENGINE
ENGINE SHUT OFF ON FREEWAY AND OVERHEATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279603November 12, 2019
SERVICE BRAKES
TL* THE CONTACT'S SON OWNS A 2012 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED, BUT THE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TOWED TO GREENWAY DODGE CHRYSLER JEEP RAM (9051 E COLONIAL DR, ORLANDO, FL 32817, (407) 347-4929) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS CURRENTLY AWAITING REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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