Dodge Journey Complaints

5,556 consumer complaints on file.

#11288348December 11, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2019 DODGE JOURNEY. WHILE BACKING OUT OF A PARKING SPOT, THE VEHICLE'S BACK UP CAMERA FAILED TO ALERT THE CONTACT OF ANOTHER VEHICLE IN THE REAR. AS A RESULT, THE CONTACT STRUCK THE PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11288293December 10, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR RANDOMLY WILL NOT CRANK WAIT A WHILE THEN FINALLY STARTS SEEMS TO HAPPEN MORE IF THE CAR HAS BEEN OFF FOR A SHORT PERIOD VS A LONGER PERIOD. I HAVE REPLACED NEUTRAL SAFETY SWITCH, GROUND CABLE, TIPM, ECM, KEY FOB STILL NO CRANK RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288037December 9, 2019
SEATS
THE HEADREST DEPLOYED WHILE DRIVING WITH NO IMPACT. IT IS SPRING LOADED AND POPPED OUT VERY FAST, IT LOOKS LIKE PLASTIC HOLDING A DOING BACK BROKE CAUSING IT TO RELEASE, COULD HAVE CAUSED AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11287656December 7, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2014 DODGE JOURNEY WAS PARKED IN MY DRIVE WAY, I TRIED TO START UP THE CAR AND IT DID NOT WANT TO TURN ON. ON THE DASH THE FOLLOWING APPEARED AND FLASHED SEVERAL TIMES BEFORE TURNING OFF: A RED LIGHTNING BOLT AND AIRBAG. THE TRANSMISSION LIGHT ALSO FLASHED IN YELLOW HOWEVER IT DID STAY ON. I ORIGINALLY THOUGHT IT NEEDED A BATTERY REPLACEMENT SO WITH BATTERY JUMPER CABLES WE ATTEMPTED TO GET THE JOURNEY TO START AND IT REFUSED TO START EVEN AFTER LEAVING THE CARS CONNECTED FOR SEVERAL MINUTES. I READ SOME FORUMS ONLINE AS MORE PEOPLE HAVE EXPERIENCED THIS ISSUE WITH THEIR DODGE JOURNEY'S (RANGING FROM 2009-2016 MODELS) TWO GENTLEMEN STATED IF YOU PLACE THE CAR IN NEUTRAL AND THEN START THE VEHICLE IT WOULD CRANK UP HOWEVER MY CAR DID NOT. THE BRAKE PEDAL SEEMS STUCK AND EXTREMELY HARD TO PRESS DOWN AS WELL BUT THAT'S USUALLY LIKE THAT FOR ME ON ANY GIVEN DAY TO START MY CAR. I ATTEMPTED TO START UP THE VEHICLE AGAIN WITHOUT USING JUMPER CABLES AND THE DASH THEN STATED IT DID NOT DETECT THE KEY BUT THE KEY WAS INSIDE THE CAR WITH ME, AGAIN ALL LIGHTS TURNING ON, FLASHING AND THEN TURNING OFF ONLY FOR TRANSMISSION LIGHT TO STAY ON. I AM AWARE THERE ARE SOME PREVIOUS AND MORE RECENT RECALLS WITH THIS VEHICLE AND I'VE HAD TWO REPAIRED HOWEVER THE DEALER DOES NOT MAKE IT EASY FOR THE JOB TO BE DONE, EITHER PARTS NEED TO BE ORDERED AND ARE NOT IN TO SOMEONE NOT REACHING OUT WHEN THEY'RE READY AS WELL AS BEING TOLD MY CAR WOULD NEED TO STAY THERE OVERNIGHT TO SEVERAL DAYS AS THEY WERE EXTREMELY BUSY WHICH DOES NOT WORK FOR ME. I AM NOT SURE WHAT THE PROBLEM IS BUT IT SEEMS TO BE ELECTRICAL (UNKNOWN). 12/07/2019 I TRIED TO START UP THE VEHICLE ONCE AGAIN AND STILL DOES NOT TURN ON, TRANSMISSION LIGHT AND AIRBAG LIGHT BOTH STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287442December 6, 2019
STRUCTURE:BODY, SERVICE BRAKES
BREAKS AREN'T WORKING SHOP TOLD ME ABOUT THE RECALL AND SAID THERE'S NO AIR IN THE LINES AND NO LEAKING LINES TESTED THE MASTER CYLINDER AND NO ISSUES BUT MY BREAKS ARE STILL NOT FULLY ENGAGING. TRUNK DOESN'T OPEN I'VE BROUGHT IT TO 4 SHOPS AS WELL AS A DODGE DEALERSHIP AND NON HAVE BEEN ABLE TO GET THE LATCH TO DISINGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287202December 5, 2019
UNKNOWN OR OTHER
DODGE STATES THERE IS A RECALL ON THE CATALYTIC CONVERTER. THE DEALER WILL REPLACE THE PART BUT STATES THAT IT IS A BOLT IN BOLT OUT PART AND THE LABOR TO GET TO THE PART WILL BE $1100. THE LABOR IS NOT COVERED. I ALSO CONTACTED CORPORATE DODGE AND I WOULD NEED TO PAY AND BE REIMBURSED. DODGE CONTACTED US FOR THE RECALL, WE DID NOT INITIATE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287232December 5, 2019
SEATS
WHILE TRAVELLING AT A LOW RATE OF SPEED, THE PASSENGER HEADREST DEPLOYED OPEN. BROKEN CLIPS INSIDE AND WAS OPENED FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287237December 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND STABILITRAK WARNING INDICATORS ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS, BOTH WARNING INDICATORS TURNED OFF AND THE BRAKE PEDAL AND STEERING WHEEL STIFFENED. THE BRAKE PEDAL AND STEERING WHEEL REMAINED STIFF UNTIL THE WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT TOOK THE VEHICLE TO BROWN DODGE CHRYSLER JEEP RAM (170 I-35, DEVINE, TX 78016, (830) 665-6401) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286789December 4, 2019
UNKNOWN OR OTHER
I HAVE ALREADY HAD TO REPLACE THE STARTER ON THIS VEHICLE. THE NEW STARTER APPEARS TO ALREADY BE GOING OUT. WHEN HIT A BUMP THE VEHICLE LIKES TO SHUT DOWN. I CANNOT HOOK MY HORN UP DO TO THE FACT IT LIKES TO GO OFF ON ITS OWN. IT SAYS ON HERE THAT THIS VEHICLE HAS FOUR RECALLS TWO THAT HAVE TO DO WITH THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286844December 4, 2019
ENGINE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE HEATER FAILED TO FUNCTION AND COULD NOT DEFROST THE WINDSHIELD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEATER CORE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE JEEP RAM (440 28TH ST SE, GRAND RAPIDS, MI 49548, (616) 452-2143) WHERE IT WAS DIAGNOSED THAT THE HEATER CORE, RADIATOR, THERMOSTAT AND OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 68252569. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286917December 4, 2019
ENGINE
TL* THE CONTACT OWNED A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD AND SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND THE OCCUPANTS EXITED THE VEHICLE. AFTERWARDS, THE VEHICLE BURST INTO FLAMES AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11286949December 4, 2019
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286568December 3, 2019
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. AFTER THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT SURGED FORWARD. THE CONTACT WAS ALMOST PINNED TO A FENCE IN HER YARD. THERE WERE NO INJURIES. THE CONTACT HAD JUST SHIFTED THE VEHICLE INTO PARK AND EXITED WHILE THE VEHICLE WAS STILL RUNNING. THE CONTACT HAD TO CIRCLE BACK AROUND TO THE DRIVER'S SIDE, ENTER THE VEHICLE, DEPRESS THE BRAKE PEDAL, AND PRESS THE PUSH BUTTON IGNITION. THE VEHICLE FINALLY STOPPED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286585December 3, 2019
SERVICE BRAKES
THE ABS LIGHT AND THE VEHICLE WITH SLIDING MARKS LIGHT HAVE SHOWN UP ON MY DASH WHILE DRIVING IN TOWN AT LOW SPEED. THIS HAS ACCUSED TWO OR THREE TIMES AND NOW IS STAYING ON ALL THE TIME. I SAW AN ARTICLE ON LINE THAT THERE MIGHT HAVE BEEN A RECALL FOR THIS IN 2015. MY CAR ONLY HAS 48278 MILES ON IT. COULD YOU LET ME KNOW IF THERE WAS OR WHAT I NEED TO DO ABOUT THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286280December 2, 2019
ELECTRICAL SYSTEM
I HAVE TAKEN MY VEHICLE TO THE DEALERSHIP TWICE IN THE LAST TWO MONTHS, AND IT HAD BEEN THERE ABOUT A WEEK EACH TIME AND THEY STILL DON'T KNOW WHAT IS WRONG WITH MY VEHICLE. I SUBMITTED A COMPLAINT A COUPLE OF MONTHS AGO AND NEVER HEARD ANYTHING BACK. WHEN THE TEMPERATURE GETS BELOW 45 DEGREES FAHRENHEIT MY CAR GOES HAYWIRE. ALL WARNING LIGHTS ARE ON, SPEEDOMETER AND UCONNECT SCREEN WON'T WORK, WIPER BLADES ARE ON AND UNABLE TO TURN OFF, MY HEADLIGHTS ARE ON BUT THE CONTROLS WON'T WORK AND MY BRIGHTS WON'T WORK. THE DEALERSHIP WANTED 1600 BECAUSE THE 'THINK IT IS THE TIPM' BUT ARE UNSURE. WELL I CHANGED THE TIPM MYSELF FOR $330 AND IT IS STILL DOING IT. I CAN AT LEAST RETURN THE ONE I BOUGHT AND AM ONLY OUT $85 WHICH IS BETTER THAN PAYING $1600 FOR THEM TO TELL ME IT DIDN'T WORK. I HAVE NO IDEA WHAT TO DO ASIDE FROM SELLING THE VEHICLE, BUT THEN THE PROBLEM WOULD JUST CHANGE HANDS. THE DEALERSHIP DOESN'T KNOW HOW TO DIAGNOSE THIS PROBLEM, AND EVERY TIME I TAKE IT THERE I'M OUT $100 AND NOWHERE CLOSER TO KNOWING WHAT THE PROBLEM IS OR HOW TO FIX IT. I CAN'T BE THE ONLY ONE HAVING THIS PROBLEM, AND WOULD LIKE AN INVESTIGATION INTO WHAT IS CAUSING IT BECAUSE EVERY TIME THE WEATHER GETS COLD, I HAVE TO DRIVE WITHOUT A SPEED OR TURN SIGNALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286308December 2, 2019
ELECTRICAL SYSTEM
MY RADIO KEEPS CHANGING STATIONS AS I AM DRIVING. SOMETIMES IT HAPPENS WHEN I HIT A BUMP, SOMETIMES IT JUST DOES IT RANDOMLY ON ITS OWN. IT HAPPENS WHEN DRIVING OR STATIONARY. VERY FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286452December 2, 2019
ELECTRICAL SYSTEM, ENGINE
ENGINE CUTS OFF WHILE GOING DOWN THE ROAD WITHOUT WARNING. THE PROBLEM IS THE CRANKSHAFT POSITION SENSOR. VERY DANGEROUS NEARLY KILLED MY WIFE AND I WHEN A 18 WHEELER BARELY MISSED US. WE WERE ON A MAJOR INTERSTATE DOING 70MPH WHEN IT JUST SHUT OFF. THERE ARE ACTIVE RECALLS FOR THIS PROBLEM. CHRYSLER IS AWARE OF THE PROBLEM BUT WILL ONLY TALK TO PEOPLE WHOSE VEHICLE IS LISTED UNDER THEIR RECALL LIST. THE PROBLEM IS A LOT MORE WIDESPREAD. RECALL NUMBER IS S-89
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286477December 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FRISCO CHRYSLER DODGE JEEP RAM (9640 TX-121, FRISCO, TX 75035, (214) 390-7543) WHERE THE CONTACT WAS INFORMED THAT THE CRANK SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING AND EMAIL THEM THE INFORMATION. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282848November 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
SHORTLY AFTER BEGINNING TO DRIVE THE CAR, THE TRACTION CONTROL LIGHT COMES ON, THE STEERING TIGHTENS UP AND THE BRAKES FREEZE UP. THIS HAPPENS ON COMPLETELY DRY ROADS. THIS HAPPENED 2 TIMES WITHIN 1 MILE OF EACH TIME. THE FIRST TIME I ALMOST WENT THROUGH AN INTERSECTION BECAUSE I COULDN'T GET STOPPED, AND THE SECOND TIME I ALMOST REAR ENDED A CAR. I HAD BOTH OF MY CHILDREN WHO ARE 7 AND 10 IN THE VEHICLE. THIS IS NOT THE FIRST TIME THIS ISSUE HAS HAPPENED. IT HAPPENED 6 MONTHS AGO, AND MY MECHANIC SAID THE CODE WAS A FAULTY TPM WHICH WAS REPLACED. IT THEN HAPPENED A MONTH AGO, AND THE MOST RECENT TIME WHICH WAS LAST WEEK. I'VE BEEN RESEARCHING THIS ISSUE AND IT SEEMS THAT THE DODGE JOURNEY HAS HAD THIS ISSUE, AMONG OTHERS. IT SEEMS AS IF THIS VEHICLE NEEDS A COMPLETE RECALL. SOMEBODY IS GOING TO END UP SERIOUSLY INJURED OR DEAD. I STILL OWE $10K ON MY VEHICLE AND CANNOT AFFORD TO BUY ANOTHER AND PAY THIS LOAN. I NEED TO GET RID OF THIS VEHICLE AND DODGE NEEDS TO TAKE RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282673November 27, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE BATTERY WOULD SUDDENLY FAIL INTERMITTENTLY AND THE VEHICLE WOULD HAVE TO BE JUMPSTARTED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT CALLED DISHMAN DODGE RAM CHRYSLER JEEP (LOCATED AT 7700 E SPRAGUE AVE, SPOKANE, WA 99212, 509-724-0024) AND WAS INFORMED THAT THE BATTERY FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED INTERMITTENTLY. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT IT WAS A COMMON FAILURE WITH THE VEHICLE; HOWEVER, THERE WAS NO PERMANENT REMEDY. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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