Dodge Journey Complaints

5,556 consumer complaints on file.

#11019844August 26, 2017
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING ON THE HIGHWAY, AT ABOUT 60MPH, WAS SLOWLY THE CAR DOWN BECAUSE I WAS GOING TO BE MAKING A RIGHT TURN. OUT OF NOWHERE MY STEERING WHEEL STARTED TO LOCK UP, AS DID THE BRAKES. I HAD NO CONTROL OF MY CAR. MY CAR CAME TO A STOP BY ITSELF AND I DID NOT HAVE CONTROL OF IT AGAIN UNTIL I TURNED IT OFF AND RESTARTED IT. I WAS ALMOST IN A VERY SERIOUS ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019914August 26, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
THIS IS THE SECOND TIME MY CAR HAS LOST ENGINE POWER, ALONG WITH POWER STEERING AND BREAKS. I PULLED UP TO A LIGHT AND STOPPED TO TURN RIGHT. I WAS ON A BUSY SURFACE STREET. AS I TRIED TO TURN AND ACCELERATE I FOUND THE POWER STEERING WAS GONE AND THAT THE CAR WAS ROLLING. ALL THE CAR ELECTRICAL I.E. MUSIC , LIGHTS WERE ON BUT THE ENGINE WAS DEAD. I HIT THE POWER BUTTON AND THE CAR STARTED AGAIN. I WILL TAKE THIS CAR INTO DODGE AGAIN BUT I SUSPECT THAT THEY WILL TELL ME THAT THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE AND SEND ME HOME WITH IT. THIS HAPPENED LAST YEAR ALSO AND THERE HAS BEEN NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019544August 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE KEY HAD TO BE JIGGLED IN THE IGNITION SWITCH TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO PARK RAPIDS FORD (LOCATED AT 1205 PARK AVE S, POX 830 PARK RAPIDS, MN 56470) WHERE IT WAS DIAGNOSED THAT THE IGNITION MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT THEY DID NOT HAVE CONTROL OVER WHO DICTATED THE RECALL AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 115,793.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019456August 24, 2017
SUSPENSION
MY NEW CAR "JUMPS" WHEN IT HITS A BUMP GOING AROUND 40-60 MPH. IT FEELS LIKE IT LIFTS UP INTO THE AIR AND IT COMES DOWN IN ANOTHER PLACE, FAIRLY CLOSE BUT DIFFERENT.I SUSPECT THE FRAME IS WARPEDBECAUSE OF AN ACCIDENT BUT PERHAPS IT IS THE ALIGNMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019271August 24, 2017
POWER TRAIN
AT TIMES THE CAR REFUSES TO DOWNSHIFT IN ORDER TO SAFELY ACCELERATE WHEN NEEDED. COMMON EXAMPLE IS WHEN COMING TO A "ROLLING STOP" AT A STOPLIGHT AND PREPARING TO TURN LEFT THROUGH AN INTERSECTION, THE CAR IS USUALLY IN 3RD OR 4TH GEAR. WHEN WE PRESS THE GAS PEDAL, 3RD OR 4TH GEAR AREN'T LOW ENOUGH GEARS TO MAKE THE CAR SAFELY ACCELERATE THROUGH THE INTERSECTION SO YOU'RE LEFT JUST CREEPING THROUGH IT IN 3RD OR 4TH GEAR WHEN THE CAR SHOULD'VE DOWNSHIFTED TO 1ST OR 2ND GEAR FROM RECOGNIZING THE GAS WAS DEPRESSED SIGNIFICANTLY. BUT OVER AND OVER AGAIN THIS SCENARIO PLAYS OUT AND IT'S PUT MY WIFE AND FAMILY IN DANGER EACH TIME. IT WAS FOUND AT THE SERVICE APPOINTMENT AT LUCAS DODGE IN JUNE OF 2017 THAT THERE WAS A TRANSMISSION FLUID LEAK. IT IS UNKNOWN HOW LONG THIS LEAK EXISTED OR HOW MUCH FLUID LEAKED OUT OR HOW MUCH MECHANICAL TRANSMISSION DAMAGE OCCURRED. WE BOUGHT THIS CAR BRAND NEW AND IT'S NOW BEEN IN FOR AT LEAST 5 REPAIR ATTEMPTS FOR THIS PROBLEM AND WE KNOW THE WAY IT IS BEHAVING ISN'T NORMAL AS IT DIDN'T ACT THIS WAY WHEN WE FIRST BOUGHT IT, PLUS WE'VE HAD 2 IDENTICAL LOANER DODGE JOURNEY'S AND THEY DO NOT ACT THIS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019336August 24, 2017
SERVICE BRAKES, ENGINE, STEERING
WHEN DRIVING, BOTH AT LOW NEIGHBORHOOD SPEED AND AT HIGHWAY SPEED, THE ENGINE STALLS, LIGHTS AND RADIO STAY ON, STEERING WHEEL LOCKS AND BRAKES LOCK. IT HAS HAPPENED SEVERAL TIMES INTERMITTENTLY AND UNPREDICTABLY. I DIDN'T BECOME SCARED UNTIL IT HAPPENED WHEN I WAS ON A HIGHWAY GOING 60MPH AND ALMOST WRECKED TRYING TO SAFELY EXIT (DATE INDICATED BELOW). THE CAR IS NOW IN MY DRIVEWAY BECAUSE I AM AFRAID TO DRIVE IT. A MECHANIC SAID IT WAS RELATED TO A PREVIOUSLY-ISSUED SAFETY RECALL BUT WHEN I CALLED A DEALER TO MAKE AN APPOINTMENT FOR THE RECALL REPAIR, I WAS TOLD THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL, DESPITE THE GLARING SIMILARITY. I HAVE NOT RECEIVED A RECALL NOTICE AND, AS STATED, DEALERSHIPS WILL NOT REPAIR MY VEHICLE FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019227August 23, 2017
ELECTRICAL SYSTEM
MY JOURNEY DOESN'T WANT TO START. ACCORDING TO THE MECHANIC IT'S THE MODULE THAT DOESN'T READ THE KEY. WE HAD OUR FAMILY VACATION IN BAJA CALIFORNIA AND WE WERE STRANDED THERE BECAUSE MY 2012 DODGE JOURNEY WOULDN'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018944August 22, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I'VE HAD ELECTRICAL PROBLEM EVER SINCE I BOUGHT THIS CAR THE HORN GOES OFF RANDOMLY THE FOB DOESN'T WORK ANY OF THE LOCKS AND SOMETIMES WON'T START MY CAR TRANSMISSION JUMPS GEARS HEATER VENT MAKES WEIRD NOISE BASICALLY THIS CAR HAS SO MANY ELECTRICAL PROBLEMS IT DRAINS MY BATTERY EVERY OTHER DAY I REALLY CAN'T PIN POINT BECAUSE IT HAS DIFFERENT ISSUES I'M AFRAID TO GO ANYWHERE BECAUSE I NEVER KNOW IF IT WILL START BACK UP THAT'S ANOTHER THING IT SHUTS OFF AS IF I TURNED THE KEY OFF AS I'M DRIVING OR COME TO A STOP TOOK IT IN SPENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016393August 20, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY WIFE WAS DRIVING OUR KIDS AROUND TOWN AND THE VEHICLE STALLED OUT AS THEY WERE APPROACHING A STOP SIGN. NO CHECK ENGINE LIGHT OR ANY OTHER INDICATORS WERE TRIGGERED. THE VEHICLE APPEARED TO STILL BE RUNNING AND SHE COULD NOT SHUT THE VEHICLE OFF IMMEDIATELY. SHE EVENTUALLY LOST POWER STEERING AS WELL. AFTER A FEW MINUTES SHE WAS ABLE TO START THE VEHICLE BACK UP AGAIN AND IT FUNCTIONED NORMALLY AS EXPECTED AND SHE WAS ABLE TO DRIVE HOME. WE WERE EXPECTING SOME SORT OF LIGHT TO COME ON SO WE COULD GET A TROUBLESHOOTING CODE BUT NOTHING. I RESEARCHED ONLINE AND WAS ALARMED TO FIND OUT THAT THIS PROBLEM SEEMS TO BE SOMEWHAT COMMON AND THERE WAS A RECALL BACK IN 2011 FOR 2010 DODGE JOURNEY MODELS THAT WERE STALLING OUT. I HAVE NOT SEEN EVIDENCE OF A RECALL FOR LATER MODELS. I AM CONCERNED THAT THIS COULD HAPPEN ON THE OPEN ROAD LIKE A HIGHWAY WHERE THE VEHICLE IS GOING AT HIGH RATES OF SPEED AND STALLS OUT CAUSING MY WIFE TO LOSE CONTROL OF THE VEHICLE. I PLAN TO TAKE THE VEHICLE TO A DODGE DEALERSHIP BUT FROM WHAT I HAVE SEEN ONLINE IT SEEMS NO OBVIOUS RESOLUTION HAS BEEN MENTIONED. I AM VERY CONCERNED AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016426August 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
ON AUGUST 3RD 2017 I PURCHASED A 2012 DODGE JOURNEY WITH 32000 MILES. ON AUGUST 4 2017 I PICKED THE VEHICLE UP. I NOTICED THAT EVENING THAT THE FRONT RIGHT HEADLIGHT WAS NOT WORKING. I BROUGHT THE CAR BACK TO THE DEALER AND THEY FIXED IT. ON AUGUST 13, 2017 THE TIRE PRESSURE LIGHT CAME ON. I WENT TO FILL THE TIRE BUT IT SEEMED FINE. I FIGURED IT WAS JUST A SENSOR THAT NEEDED TO BE FIXED. AUGUST 15, 2017 THE CHANGE OIL LIGHT CAME ON EVEN THOUGH IT DIDN'T NEED TO BE SERVICED. AUGUST 17, 2017 AS I WENT TO PUT THE CAR IN DRIVE THE CAR SEEMED TO BE PULLING AND THE TRACTION CONTROL LIGHT CAME ON. THEN THE ABS LIGHT AND THE MAINTENANCE AWD LIGHT CAME ON ALONG WITH THE OTHERS. THE CAR WILL HESITATE TO ACCELERATE AND MAKES A KIND OF GRINDING NOISE OFF AND ON. THE LIGHTS DON'T ALWAYS STAY ON AND WILL COME OFF THE SCREENS BUT EVENTUALLY THEY DO COME BACK ON AND GRINDING UNDERNEATH THE CAR STARTS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016296August 19, 2017
ENGINE
WHILE DRIVING WITH MY 2 YOUNG CHILDREN MY CAR SHUT OFF OUT OF NO WHERE. I WAS DRIVING DOWN A BUSY STREET IN A LARGE CITY AND WENT TO TURN RIGHT INTO A PARKING LOT, AS SOON AS I PULLED INTO THE LOT THE CAR SHUT OFF, THE STEERING WHEEL AND BREAK LOCKED AND I COULDN'T DO ANYTHING TO MAKE THE CAR START. AFTER ABOUT A MINUTE OF FRANCIALLY PUSHING THE 'PUSH TO START' BUTTON THE CAR TURNED BACK ON. THANKFULLY WE WERE IN THE PARKING LOT AT THIS POINT BECUASE IF WE WERE STILL ON THE STREET WE WOULDN'T HAVE BEEN IN A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016334August 19, 2017
AIR BAGS
"TAKATA RECALL" I WAS DRIVING OVER A RESIDENTIAL NEIGHBORHOOD (NO MORE THAN 25MPH) AND WE HAVE A COLLISION WITH ANOTHER CAR. OUR CAR WAS HIT ON BACK WHEEL AND WAS UP IN THE AIR AND ROLL UP 3 TIMES. NONE OF THE AIR BAGS INSIDE OF THE CAR DEPLOYED. THIS CAUSED DAMAGE, SCARS AND BRUISES ON MY LEFT SIDE OF THE NECK, SHOULDER, ARM AND HAND. THANKFULLY MY HUSBAND AND DAUGHTER HAS NOT BEEN INJURED, JUST ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11016228August 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING THE CAR SUDDENLY LOSSES POWER AND THE STABILITY LIGHTS AND ABS LIGHTS ALL FLASH. THIS OCCURS WHILE DRIVING ON THE CITY STREET AND HIGHWAY AND TURNING. THE SHOP SAYS THEY DO NOT KNOW WHAT IS CAUSING IT. THERE ARE LOTS OF CUSTOMERS ON THE INTERNET WITH THE SAME TYPE OF PROBLEMS. THIS DOES NOT OCCUR WHILE SITTING STILL ONLY IN MOTION. THIS HAS HAPPENED NUMEROUS TIMES AND WHEN WE CHECK FOR CODES ALL IT SAYS IF ENGINE MISFIRE EVEN THOUGH THERE ARE STABILITY LIGHT AND ABS LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016104August 18, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAMARA RECALL... SINCE I GOT THE CAR I HAVE BEEN HAVING ISSUES, FIRST AIR BAGS, REACTIONS AND FUEL SYSTEM AND TODAY AUGUST 18, 2017 AT 4:38AM MY CAR SHUT OFF WHILE IN THE HIGH WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015995August 17, 2017
UNKNOWN OR OTHER
FOR THE LAST 3 WEEKS WHEN IT GETS HOT OUTSIDE, USUAL OVER 90 DEGREES MY CAR WILL NOT START AFTER BEING PARKED FOR 10 MINUTES OR A FEW HOURS. IT WILL CLICK BUT WILL NOT TURN OVER. I TOOK IT TO A MECHANIC AND THE MECHANIC DETERMINED THAT THE BATTERY MAY BE GOING BAD THOUGH IT HELD A CHARGE. I HAD THE BATTERY REPLACED THAT SAME DAY WHICH WAS 5 DAYS AGO FOR $225.00. TODAY THE CAR DID THE SAME THING, IT WOULD CLICK BUT NOT TURN OVER. THE VEHICLE HAD BEEN PARKED FOR 15 MINUTES WHILE I WENT INTO THE HOSPITAL. A BYSTANDER SAID SHE THINKS IT WAS THE BATTERY BASED ON THE SOUND WHICH I KNOW IT COULD NOT BE AS THE BATTERY WAS JUST REPLACED. I TRIED SEVERAL TIMES TO START THE CAR AND IT WOULD NOT TURN OVER. THE TEMPERATURE OUTSIDE IS 94 DEGREES. I LOOKED ONLINE AND SAW THERE WERE SEVERAL COMPLAINTS IN DIFFERENT FORUMS FROM CONSUMERS WITH THE EXACT SAME MAKE AND MODEL. ONE COMMENTER STATED THAT IF YOU PRESS THE BRAKE THEN PUT THE CAR IN NEUTRAL THE CAR SHOULD START AND IT WOULD INDICATE THAT THE NEUTRAL SAFETY SWITCH WAS THE ISSUE. I FOLLOWED THE SUGGESTION AND THE CAR STARTED. AS I HAVE LOOKED THROUGH SEVERAL DIFFERENT ONLINE FORUMS I SEE THIS IS A VERY COMMON PROBLEM WITH THIS MAKE AND MODEL HOWEVER I DO NOT SEE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016022August 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, IT EXPERIENCED SEVERAL ELECTRICAL MALFUNCTIONS. THE CONTACT STATED THAT THE DISPLAY SCREEN TURNED OFF AND ON, THE SEAT BELT ALARM ERRONEOUSLY CHIMED, AND THE PARK INDICATOR ERRONEOUSLY ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO UNIVERSITY DODGE IN FLORANCE, ALABAMA WHERE IT WAS DIAGNOSED THAT THE PCM WAS FAULTY AND NEEDED TO BE REPLACED. THE PCM WAS REPLACED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS AND THE PCM WAS FLASHED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015379August 15, 2017
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CONCRETE BUMPER AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP (ALL MAGIC PAINT AND BODY) AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,545. UPDATED 09/27/17*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11015422August 15, 2017
AIR BAGS, UNKNOWN OR OTHER
WITHOUT WARNING, THE HORN STARTS BLARING, WHETHER WE ARE IN THE CAR OR NOT. THIS HAPPENS DAILY! HAD TO TAKE THE FUSE OUT THAT CONTROLS THE HORN! THE ALARM WOULD START BLARING AT NIGHT AND WILL NOT GO OFF, WEARING THE BATTERY DOWN IF WE DO NOT HEAR IT IN THE GARAGE, WHICH IS NOT ATTACHED TO THE HOUSE. I HAVE READ COUNTLESS OTHER PEOPLE WITH THE SAME PROBLEM! NOT HAVING A HORN IS DANGEROUS, AND I'M NOT SURE IF THE AIR BAG IS AFFECTED! DODGE WANTS $105 TO CHECK THE PROBLEMS, AND APPROXIMATELY $400 TO REPAIR, PER THE SERVICE MANAGER AT THE DEALERSHIP. NO HELP FROM MANUFACTURER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015549August 15, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE HORN MALFUNCTIONED. THE CONTACT STATED THAT THE HORN SOUNDED INDEPENDENTLY WHILE THE CONTACT WAS NOT IN THE VEHICLE AND WHILE DRIVING WITHOUT IT BEING ENGAGED. MORITZ CHRYSLER JEEP DODGE RAM OF FORT WORTH, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014789August 12, 2017
ELECTRICAL SYSTEM
AM DRIVING DODGE JOURNEY 2012.INITIALLY THE ISSUE WAS INTERMITTENT BUT IT IS PERMANENT NOW. ALL FOUR SWITCHES ARE NOT WORKING. WHEN I PRESS THE SWITCH IT GENERATES CONTINUOUS CLICKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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