Dodge Journey Complaints

5,556 consumer complaints on file.

#11010696July 26, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAD TO HAVE TRANSMISSION REPLACED WHICH I FILED A COMPLAINT ALREADY AND SINCE THAT THE ESP , ALL WHEEL DRIVE, SKIDDING AND ANOTHER LIGHT KEEPS COMING ON AND OFF AND MY BRAKES ONLY WORK HALF THE TIME AND NOW MY DRIVER WINDOW WONT GO UP OR DOWN OR MIRROR WORK AND TODAY MY CAR WONT START. MY HUSBAND CHECKED FUSES THEY ARE GOOD BUT HAVE NO POWER TO OVER HALF OF THEM. I CALLED TATE DODGE THEY WANT ANOTHER 1102.00 JUST FOR ME TO BUT THE TIPM PART AND DO THE WORK MYSELF. I CANT BREAK A FUSE BOX AND DO NOT FEEL THIS IS FAIR AND UNLESS I REPLACE THEN MY CAR DONT WORK NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010820July 26, 2017
ENGINE, POWER TRAIN, STEERING
I WAS DRIVING MY CAR OUT OF A DRIVE THROUGH AND WHEN I GOT TO WHERE I NEEDED TO TURN, MY ENGINE JUST SHUT OFF. CAR STARTED ROLLING ELECTRICAL WAS STILL ON (LIGHTS, ETC;) BUT THE STEERING WHEEL WOULD NOT TURN AT ALL. I HAD TO PUT IT IN PARK, TURN IT OFF AND THEN TURN IT BACK ON AGAIN. AFTER THAT, IT WORKED AGAIN. WHAT IF THIS HAPPENS TO ME GOING 80 ON THE INTERSTATE? I HAVE CHILDREN TO THINK ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010357July 24, 2017
POWER TRAIN
THE TRUCK HAS ALWAYS SHIFTED HARD SINCE I PURCHASED IT JANUARY 2016 BUT I FIGURED IT WOULD JUST WORK ITS WAY OUT SINCE IT WAS BRAND NEW. FRIDAY JULY 21ST 2017 I WAS DRIVING AND STARTED HEARING A VERY LOUD GRINDING TYPE OF NOISE COMING FROM THE ENGINE AND I WAS JUST TRYING TO MAKE IT HOME ASAP. ALL OF A SUDDEN WHILE I WAS DRIVING (25 MPH) I WAS SLOWING DOWN AND WHEN I TOOK MY FOOT OFF THE BRAKE AND WENT TO ACCELERATE AGAIN THERE WAS NOTHING THERE LIKE NO POWER AT ALL JUST RPMS GOING HIGHER. I PULLED OVER PUT THE TRUCK IN PARK AND BACK INTO DRIVE AND IT WOULDN'T MOVE ANYWHERE AT ALL. I TURNED THE TRUCK OFF AND QUICKLY PUT IT IN DRIVE SO I HAD SOME MOMENTUM AND AFTER 1ST GEAR IT DID THE SAME EXACT THING. I WAS 10 MILES AWAY FROM MY HOUSE AND HAD TO REPEAT THIS PROCESS FOR OVER AN HOUR JUST TO MAKE IT TO MY DRIVEWAY. THE NEXT MORNING I REPEATED THE PROCESS IN ORDER TO GET IT TO THE CLOSEST DODGE DEALERSHIP WHICH I DID SAFELY. NOW MY TRUCK HAS 53,500 MILES ON IT AND THE DEALERSHIP STATED THE TRANSMISSION IS BLOWN. GREAT REAL GREAT A BRAND NEW CAR AND A BLOWN TRANSMISSION? IT'S RIDICULOUS ESPECIALLY WHEN DODGE WILL NOT DO LOANER VEHICLES LEAVING ME NOW PAYING HUNDREDS OF DOLLARS OUT OF POCKET FOR A RENTAL AND STILL PAYING NY PAYMENTS ON TOP OF THIS ALL. SOMETHING NEEDS TO BE DONE TO HELP PEOPLE LIKE ME WHO ARE INCONVENIENCED IN THESE SITUATIONS. I OWN MY OWN BUSINESS AND DRIVE 150+ MILES A DAY I NEED A CAR AND NO ONE CARES. I'M SO FURIOUS AND UPSET ITS NOT FUNNY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010050July 22, 2017
POWER TRAIN
WHILE DRIVING THE CAR, THE TRANSMISSION JERKS AND IT SEEMS THAT THE COMPUTER TELLING THE TRANSMISSION WHEN TO SHIFT GEARS IS SLOW AND NOT PROPERLY FUNCTIONING. IT'S HAPPENING FREQUENTLY, ESPECIALLY WHEN SLOWING DOWN, COMING TO A COMPLETE STOP OR STARTING TO DRIVE FROM A COMPLETE STOP. ALSO PUTTING INTO PARK AND THEN TAKING OUT OF PART, THERE'S A BIT OF RESISTANCE, LOUD BANG AND HARD SHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006712July 21, 2017
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS HAD TO HAVE BRAKES MULTIPLE TIMES FOR EXCESS WEAR AND PROBLEMS WITH CALIPER, ENGINE RUNS ROUGH AND HESITATES TO ACCELERATE AT SPEEDS OVER 45 MILES PER HR, CHECKENGINE COMES ON AND FLASHES AND THE GOES SOLID, CODES SHOW UP AS PO202 WITH DEFINITION OF CYLINDER 2 INJECTOR ELECTRICAL CIRCUIT UNIT HAD A FAULT LODGED OR WAS DISCONNECTED FOR PREDETERMINED TIME. THIS CAR IS COSTING ME AN ARM AND LEG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010008July 21, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2009 DODGE JOURNEY WILL NOT SHUT OFF WHEN YOU TAKE THE KEY OUT. THE WINDOWS WILL NOT GO UP AND DOWN. I BROUGHT INTO A DODGE DEALERSHIP AND HAD THE RECALL ON THE IGNITION SWITCH AND THE WIRING HARNESS IN THE DRIVER DOOR REPLACED. MY CAR STILL WILL NOT SHUT OFF AND WINDOWS STILL DON'T WORK BUT NOW WON'T GO INTO GEAR AFTER DEALER REPAIRED. I TOOK IT TO A SECOND DEALER AND NOW AFTER 3 WEEK THEY ARE SAYING I NEED A TIPM FOR $1700. BUT THEY DON'T KNOW IF THAT WILL FIX THE PROBLEM? PLUS NOW THE CAR WILL NOT START. MY CAR IS IN WORSE SHAPE THEN WHEN I BROUGHT IT INTO THE DEALERSHIP TO REPAIR? I CALLED THE CORPORATE OFFICE AND THEY ARE NOT WILLING TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006485July 20, 2017
ELECTRICAL SYSTEM
I HAVE THE STARTING ISSUE LIKE OTHERS. THE ENGINE DOES NOT START. SOMETIMES IT STARTS BY ITSELF AFTER A WHILE, SOMETIMES I HAVE TO PUT THE GEAR IN N/D AND BACK TO P AND TRY. IN ADDITION, SOMETIMES THE WINDOWS GO UP AND DOWN BY THEMSELVES! I HAVE SEEN MANY PEOPLE HAVE THE SAME ISSUE WITH THIS MODEL. PLEASE INVESTIGATE IT AND MAKE IT AS A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006659July 20, 2017
SERVICE BRAKES
DRIVING DOWN A STATE ROAD AND MY BRAKES BECAME SPONGY. IN ORDER TO STOP I WOULD HAVE TO SLOW DOWN AND PUSH MY BRAKES PEDAL TO THE FLOOR. THE FIRST TIME IT HAPPENED I PULLED OVER AND SHUT MY CAR OFF TOO CALL SOMEONE. AS SOON AS I STARTED MY VEHICLE AGAIN THE BRAKES WERE FINE. TODAY I DECIDED TO PULL OVER AGAIN AND TURN THE CAR OFF. WHEN I TURNED IT BACK ON I PUMPED THE BRAKES A FEW TIMES AND IT WAS BACK TO NORMAL. THIS HAS HAPPENED TO ME THREE TIMES SO FAR. I HAVE A NEWBORN AND CANNOT RISK BRAKE PROBLEMS. I CHECKED AND MY VEHICLE DOES NOT HAVE A RECALL, HOWEVER, DODGE JOURNEYS BETWEEN 2012 AND 2015 HAVE RECALLS. MINE IS A 2013 BUT NO RECALL. IS THIS THE SAME ISSUE? AND IF SO, WHY DO I NOT HAVE A RECALL ON MINE?.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006445July 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S SIDE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT THE WARNING INDICATOR COULD LEAD TO A FAILURE. THE VEHICLE WAS TAKEN TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (855) 276-1941), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE CONTACT COULD CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 70,611. UPDATED 09/01/17*LJ THE CONSUMER STATED THE SEATBELT LIGHT REMAINED ON AT ALL TIMES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005815July 17, 2017
ELECTRICAL SYSTEM
DODGE JOURNEY 2009 - HAS TROUBLE STARTING. ORIGINALLY STARTED OCCASIONALLY, NOW MORE FREQUENT. TURNS OVER SOMETIMES USING SPARE KEY OR TURNING OVER ORIGINAL KEY. NOW COMPLETE STALL. CLICKING NOISE BUT NOT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006039July 17, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I AM NOT ABLE TO OPEN ANY DOORS EXCEPT THE DRIVER DOOR. THE TRUNK WILL NOT OPEN AND DODGE DID NOT BUILD A MANUAL KEY ENTRY FOR THIS MODEL. ALSO I HAVE A STARTING PROBLEM THE CAR STALLS AND WON'T START UNLESS I PUT IT IN NEUTRAL OR JIGGLE THE GEAR UP INTO DRIVE AND BACK INTO PARK. THE CAR TURNS VERY SLOWLY WHEN MAKING LEFT HAND TURNS AND THE ENGINE REVS UP SOMETIMES WHEN IT'S TRYING TO PICK SPEED BACK UP AFTER A TURN. THE DEALER TOLD US IT WAS THE BATTERY AND WE HAD THEM INSTALL A NEW ONE BUT THE ISSUE IS STILL THERE. I'VE READ SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. CUSTOMERS GETTING THEIR BATTER, STARTERS ALL THE RECALLS UPDATED BECAUSE THEY WERE TOLD THOSE WERE THE ISSUES BUT WAS NOT AS THEIR ISSUE STILL EXISTED AS DO MINE. I DON'T WANT TO SPEND A FORTUNE AT THE DEALER UNTIL THEY FIND WHAT THE PROBLEM IS. THE MANUFACTURER SHOULD KNOW WHAT THE PROBLEM IS FROM ALL THE COMPLAINTS BEING THE SAME. I EMAILED THEM FOR SUGGESTIONS OF WHAT THEY THINK IT MAY BE AND THEY JUST SAID TAKE IT TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005383July 14, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN IN MOTION GOING AT VARIETY SPEEDS THE CAR STALLS MID MOVEMENT AND POWER STEERING STOPS. IT HAS HAPPENED AT STOPS AS WELL AS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005402July 14, 2017
SEATS
FRONT SEATS HEAD RESTS RETAINING PIN PLASTIC C CUP HOLDERS FAILING AND LETTING HEAD REST SNAP FORWARD WITH TREMENDOUS FORCE TOWARD HEAD OF DRIVER OR PASSENGER. BASICALLY A PLASTIC PART HOLDING A STEEL PIN THAT HINGES FAILING. IF WHILE DRIVING COULD CREATE CONCUSION TO EITHER DRIVER OR PASSENGER. SOUNDS LIKE CHERRY BOMB GOING OFF. THE VEHICLE IN MY CASE WAS IN GARAGE NOT MOVING, JUST BY CHANCE. IT BLEW UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005097July 13, 2017
ELECTRICAL SYSTEM
HAVE BEEN HAVING ISSUES WITH MY CAR EITHER TAKING SEVERAL ATTEMPTS TO START OR NOT EVEN START AT ALL. HAPPENS PERIODICALLY. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND THEY WERE NOT ABLE TO PIN POINT WHAT WAS CAUSING THE PROBLEM. THEY DID REPLACE SEVERAL THINGS, INCLUDED THE STARTER. STILL HAVING THE SAME ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005207July 13, 2017
SERVICE BRAKES, ENGINE, STEERING
VEHICLE SHUTS OFF WHILE DRIVING IT. CAR STARTS BACK UP AND RUNNING FINES. IT HAS SHUT OFF GOING THROUGH AND INTERSECTION. LUCKY NO TRAFFIC WAS COMING FROM ANY DIRECTION. CAR WILL START BACK UP EVERY TIME. HAVE SEEN LOTS OF COMPLAINTS ABOUT THIS VEHICLE AND ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004704July 12, 2017
ELECTRICAL SYSTEM
1. PROBLEM WITH DOORS NOT UNLOCKING FROM EXTERIOR DOOR LEVER BUTTON. 2. IGNITION NOT WORKING EVERY TIME IT RAINS OR GOES THROUGH CAR WASH. 3. INTERIOR LIGHTS FLASHING ON AND OFF WHEN GOING THROUGH CAR WASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004674July 11, 2017
SERVICE BRAKES
6 MAJOR BRAKE REPAIR JOBS IN 79,000 MILES. THE BRAKE SYSTEM IS NOT ADEQUATE FOR THE SIZE AND WEIGHT OF THIS VEHICLE. CHRYSLER PAID FOR SOME OF THE REPAIRS WHICH LEADS ME TO BELIEVE THAT THEY KNOW THERE IS A MAJOR PROBLEM ON THIS YEAR OF THE JOURNEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003965July 10, 2017
AIR BAGS
MY VEHICLE STARTED FLASHING THE AIRBAG LIGHT ANY TIME I WOULD TURN RIGHT, NOW IT STAYS ON AT ALL TIMES. WHEN CALLING MY LOCAL DEALER, I WAS INFORMED THAT THEY SELL NEARLY 20 CLOCK SPRINGS OF THE SAME PART NUMBER A WEEK. IF THIS MANY OF THE SAME PART IS BEING SOLD, CLEARLY THERE IS AN ISSUE WITH THE ORIGINAL PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003996July 10, 2017
ENGINE, UNKNOWN OR OTHER
ENGINE SHUT OFF ON 7/7/2017 APPOX 2:40 PST THE VEHICLE WAS STOPPED AT A STOP LIGHT ON A BUSY SURFACE STREET WHEN THE LIGHT TURNED GREEN I PRESSED THE GAS TO MOVE THROUGH THE LIGHT AND THERE WAS NO POWER COMING FROM THE ENGINE. I WAS ABLE TO PULL OVER, PUT THE CAR IN PARK AND TURN THE ENGINE OFF. I PUSH BUTTON STARTED THE ENGINE AND THE CAR OPERATED AS NORMAL. ON 7/8/2017 APPROX 1:30 PST I WAS COMPLETING A LEFT HAND TURN WHEN THE VEHICLE STALLED WITH NO POWER COMING FROM THE ENGINE. I PUT MY FLASHERS ON, PUT THE CAR IN PARK, TURNED OFF THE ENGINE. WITHIN SECONDS I PUSH BUTTON STARTED THE VEHICLE AND IT STARTED UP NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003914July 9, 2017
SERVICE BRAKES, STEERING, WHEELS
COMPLAINTS INVOLVING IDLER PULLEY AND BRAKE SYSTEM. ON JUNE 4, 2017, WHILE DRIVING ON THE INTERSTATE, MY STEERING WHEEL LOCKED UP. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND THEN THE CAR STARTED MALFUNCTIONING. IT COMPLETELY DIED AND WOULD NOT START. I FOUND OUT FROM THE DEALERSHIP ON JUNE 5, 2017 THAT THE ISSUE WAS RELATED TO THE IDLER PULLEY CRUMBLING WHICH IN-TURN CAUSED THE SERPENTINE BELT TO BREAK. ON JULY 9, 2017, I WAS AT A STOP LIGHT ON THE I-10 FRONTAGE ROAD. WHEN THE LIGHT TURNED GREEN, I COULD NOT GO BECAUSE THE BRAKES LOCKED UP. I HAD TO PUT THE CAR IN PARK, TURN IT OFF AND THEN TURN IT BACK ON IN ORDER FOR THE BRAKES TO LOOSEN UP. TO SAY I'M FRUSTRATED WITH DODGE IS AN UNDERSTATEMENT. DURING BOTH INSTANCES, MY 8-YR OLD DAUGHTER WAS IN THE CAR WITH ME. I'VE ONLY HAD THIS CAR FOR THREE YEARS, IT ISN'T PAID OFF AND I'M HAVING THESE PROBLEMS THAT COULD POTENTIALLY BE LIFE THREATENING. A RECALL NEEDS TO HAPPEN WITH THIS VEHICLE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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