Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11258738September 28, 2019
FUEL/PROPULSION SYSTEM
THE CAP LESS FILLER'S AUTOMATIC FLAP BROKE. WE NOTICED THIS SHORTLY AFTER WE BOUGHT THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257761September 24, 2019
AIR BAGS
AIRBAG RECALL WITHOUT SOLUTION NOW FOR YEARS AND YEARS...I HAVE BEEN CHECKING THE WEBSITE ON A REGULAR BASIS OFF AND ON FOR SOMETIME NOW, STILL NOTHING AVAILABLE. CALLED LOCAL DEALER TWICE...NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257295September 23, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE BRAKE PEDAL WAS VERY DIFFICULT TO DEPRESS AND THE VEHICLE WOULD NOT IMMEDIATELY STOP. ALSO, A TICKING NOISE WAS PRESENT COMING FROM THE BRAKE VACUUM PUMP. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257520September 23, 2019
AIR BAGS
NOTHING HAS HAPPENED, YET. MY 2007 CHEVROLET SUBURBAN HAS THE TAKATA AIR BAGS IN IT. CHEVROLET HAS ASKED FOR A RULING ON INCONSEQUENTIALITY AND THE RULING WAS TO BE DONE BY 2017. NOTHING HAS BEEN DONE, AND CHEVROLET HAS DONE NOTHING AS A RESULT. WHEN WILL SOMETHING BE DONE AND BY WHO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257148September 21, 2019
UNKNOWN OR OTHER
THE DASH OF MY VEHICLE CRACKED WHEN IT WAS ONLY 3 YEARS OLD AND NOW THE CRACK IS EVEN LARGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256903September 20, 2019
SERVICE BRAKES, WHEELS
WHEN DRIVING MY 2002 CHEVROLET SUBURBAN 1500 AT SPEEDS UNDER 10 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE ABS INDEPENDENTLY ACTIVATED. THIS HAPPENED IN DRY WEATHER ON A FREEWAY. WHEN THE ABS INDEPENDENTLY ACTIVATED, THE CAR VIBRATED AND ACCELERATED WITH DIFFICULTY AND JERKED. THE BRAKES LOCKED UP, CAUSING A TIRE TO BLOW OUT. THE CAR CAUGHT FIRE WHERE THE BRAKES HAD LOCKED UP THE FRONT RIGHT WHEEL. THE FIRE COMMANDER WHO EXAMINED THE CAR AFTER PUTTING OUT THE FIRE AND THE MECHANIC WHO IS REPAIRING THE CAR BOTH EXPLAINED THAT IMPROPER ABS ACTIVATION LED TO A RUPTURE IN THE BRAKE LINE, EXPOSING THE LEAKING BRAKE FLUID TO THE HEAT GENERATED BY THE LOCKED BRAKES. THIS VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS INDICATED IN NHTSA RECALL 05V379000 CONCERNING THE ABS SYSTEM BUT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CAR HAD BEEN TAKEN TO A GM DEALER TWO MONTHS EARLIER (IN JULY) WITH A COMPLAINT ABOUT THE SAME PROBLEMS WITH THE ABS SYSTEM. THE GM DEALER DID NOT MENTION THE RECALL BUT MADE EXTENSIVE (AND EXPENSIVE) REPAIRS TO THE CAR. THE CAR EXPERIENCED THE SAME PROBLEM AGAIN IN SEPTEMBER, WHEN IT LED TO THE FIRE. THIS WAS NOT ENOUGH TIME OR THE RIGHT SEASON FOR THE ABS TO DETERIORATE FROM SALT EXPOSURE SINCE THE JULY REPAIRS. MY CAR IS PROBABLY EXCLUDED FROM THE RECALL BECAUSE IT IS REGISTERED IN VIRGINIA. IT SHOULD HAVE BEEN INCLUDED BECAUSE THE CAR IS REGISTERED IN FAIRFAX COUNTY, VIRGINIA, LESS THAN 15 MILES FROM WASHINGTON, D.C. AND MARYLAND. FAIRFAX COUNTY IS FURTHER NORTH THAN MANY PARTS OF MARYLAND AND WEST VIRGINIA. THE REGION HAS THE SAME WEATHER CONDITIONS, LENGTH OF WINTER SEASON, AND EXPOSURE TO SALT AS WASHINGTON, D.C., WEST VIRGINIA, AND MARYLAND, WHICH ARE INCLUDED IN THE RECALL. RESIDENTS OF THE AREA FREQUENTLY DRIVE IN THESE STATES, PARTICULARLY IN WASHINGTON, D.C. AND MARYLAND, WHERE MANY VIRGINIA RESIDENTS WORK, SHOP, AND SEEK ENTERTAINMENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11256804September 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I CONTINUE TO HAVE REOCCURRING PROBLEMS WITH MY 2015 CHEVY SUBURBAN. THE PROBLEMS CONSIST OF ELECTRONICS RESETTING/FLASHING OR TURNING OFF AND STAYING OFF, SPECIFICALLY, MEDIA SYSTEM, WINDOW CONTROL. MANY TIMES THIS OCCURS AT A SIMILAR TIME TO THE STABILITRACK WARNING SYSTEM COMING ON AND LOSING POWER STEERING AND COMPLETE LOSS OF POWER TO THE VEHICLE. SOMETIMES AFTER THE LOSS OF POWER THE VEHICLE WILL NOT CRANK WITHOUT BEING JUMPED OFF. THE VEHICLE WAS BROUGHT IN FOR SERVICE AT CAPTIOL CHEVROLET IN MONTGOMERY FOR THESE ISSUES ON 8/27/19-8/30/19. NO DIAGNOSTIC CODES WERE FOUND, HOWEVER, IT WAS RECOMMENDED WE SERVICE THE DIRTY THROTTLE BODY AS THIS COULD BE PART OF THE PROBLEM. WE HAD THIS SERVICE PERFORMED. SINCE THEN, WE'VE EXPERIENCED PROBLEMS ON 9/2/19 @ 4PM-ISH- ALL ELECTRONICS FLASHED OFF/ON WHILE TRAVELING DOWN INTERSTATE, FOLLOWED BY STABILITRACK WARNING AND LOSS OF POWER STEERING WHILE COMING TO STOP AT BOTTOM OF INTERSTATE OFF RAMP APPROX. 15 MIN. LATER. 9/12/19 @ 3:45 PM- STABILITRACK CAME ON 3X IN A ROW WITH LOSS OF ENGIN POWER, ALL ELECTRONICS WENT OFF, INCLUDING NO WINDOW CONTROL OR SCREEN, CAME BACK ON WHEN CRANKED BUT DELAY IN SCREEN COMING ON. 9/19/19 @ 3:08 PM-MEDIA SCREEN FLASHED AND RESET CLOCK TO 12:00. 9/19/19 @ 7PM- CAR DIED WHILE PARKING IN SAM'S WHOLESALE PARKING LOT AND HAD TO BE JUMPED OFF. CAR WILL NOT TURN OVER AT ALL UNTIL JUMPER CABLES ARE CONNECTED AND THEN IT TYPICALLY CRANKS RIGHT UP. NEW INTERSTATE BATTERY WAS PURCHASED 4/6/18. WHEN WE HAD PROBLEMS WITH VEHICLE LAST FALL THIS BATTERY WAS REPLACED WITH A NEW INTERSTATE BATTERY ON 11/3/18. WE HAVEN'T HAD PROBLEMS WITH CAR FROM THAT POINT UNTIL AUGUST 2019. IT DID SEEM TO HELP BUT I CAN'T AFFORD TO REPLACE THE CAR BATTERY EVERY 9 OR 10 MONTHS. CHEVY DOESN'T SEEM TO KNOW WHAT THE PROBLEM IS OR HOW TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256654September 19, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE AND VEERED THE VEHICLE TO THE SHOULDER OF THE ROAD, WHICH ALLOWED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TOWED BY ONSTAR TO DENOOYER CHEVROLET (127 WOLF RD, ALBANY, NY 12205, (518) 458-7700) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 111,795.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256689September 19, 2019
SUSPENSION
FRONT STRUTS ARE SEIZED ON THE RIGHT SIDE AND LEAKING FLUID ON THE LEFT. VEHICLE HAS LESS THAN 100K MILES ON IT. WITHOUT THIS THE CAR RIDES INCREDIBLY ROUGH AND KEEPS EATING THROUGH TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256342September 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER IN MIRAMAR, FLORIDA AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER STATED THAT SOMEONE WOULD REACH OUT REGARDING THE ISSUE; HOWEVER, THE CONTACT HAD NOT HEARD BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256167September 17, 2019
SUSPENSION
MY ISSUE SOUNDS VERY SIMILAR TO NHTSA ID NO. 11254723. I HAD TO HAVE THE FRONT STRUTS REPLACED AFTER IT WAS FOUND THAT THEY WERE BLOWN DURING AN INSPECTION. THE VEHICLE ONLY HAS APPROXIMATELY 60K MILES, WHICH IS MUCH SHORTER THAN THE LIFE EXPECTANCY OF STRUTS. I WAS TOLD BY THE REPAIR SHOP THAT A TECHNICAL SERVICE BULLETIN (05-03-08-002H) HAS BEEN PUBLISHED. SHOULD THIS BE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256259September 17, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN 1500. WHILE DRIVING, THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO BECK CHEVROLET (561 CENTRAL PARK AVENUE, YONKERS, NY 10704, (914) 965-2400) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE DEALER REPROGRAMMED THE BRAKE CONTROL MODULE; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE REPAIR WOULD ONLY REPROGRAM THE MODULE AND THE VACUUM PUMP WOULD NOT BE REPLACED. AN INDEPENDENT MECHANIC ALSO STATED THAT THE BRAKE VACUUM PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 138,746.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256050September 16, 2019
LATCHES/LOCKS/LINKAGES
I CURRENTLY OWN A 2016 SUBURBAN. I HAVE A CONCERN WITH HOW CHEVROLET HAS WENT TO ELECTRIC SAFETY LOCKS FOR THE REAR DOORS. ONE BUTTON ON THE DRIVER'S DOOR SAFETY LOCKS BOTH REAR DOORS INSTEAD OF EACH DOOR HAVING A MANUAL LOCK IN THE DOOR SILL. MY CHILDREN ARE OLDER AND CAN GET OUT THE VEHICLES WHEN SAFE HOWEVER I HAVE A 20 YEAR OLD AUTISTIC SON WHO KNOWS HOW TO OPEN THE DOOR AND AS SOON AS WE STOP HE TRIES OPENING THE DOOR. I HAVE TO TIME IT JUST RIGHT TO LET THE KIDS OUT OF ONE DOOR BEFORE HE CAN OPEN HIS. ALSO SOME TIMES I FORGET TO SAFETY LOCK THE BACK DOORS BECAUSE HE'S NOT ALWAYS WITH ME. THIS HAS BECOME A REAL SAFETY ISSUE WITH HIM. HE'LL GET OUT OF TRUCK BEFORE I'M OUT SO I CAN'T PREVENT HIM FROM RUNNING AWAY OR INTO ONCOMING TRAFFIC. I ASSUME OTHER PEOPLE WITH MULTI AGE OR ABILITY PASSENGERS HAVE THE SAME ISSUE. I AM ALSO AFRAID THAT NEW BUYERS WITH CHILDREN OR SPECIAL NEEDS PASSENGERS MAY NOT REALIZE THIS "FEATURE" AND SHOULD KNOW ABOUT IT PRIOR TO MAKING A VEHICLE PURCHASE. I DO NOT KNOW IF OTHER MANUFACTURERS ARE DOING THE SAME THING. REGARDS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255613September 16, 2019
SERVICE BRAKES
LOSS OF PEDAL POWER WHEN BRAKING. HAS HAPPENED MULTIPLE TIMES WHILE DRIVING AND WHEN STOPPED. ON HIGHWAY AND CITY STREETS. ISSUE IS ONGOING HAS HAPPENED THE LAST TWO YEARS. HAVE FIXED MULTIPLE ITEMS ON BRAKE SYSTEMS AND IT CONTINUES TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255614September 16, 2019
STEERING
I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNER'S MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE. THANKS, [XXX]. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255689September 16, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
FUEL PUMP MAY FALTER OR FAIL; FUEL PUMP RELAY WAS NON-FUNCTIONAL, REPLACED IT; OTHER FUSES PASSED TESTING WITH METER; VEHICLE STARTED, WOULD NOT RUN MORE THAN A FEW MINUTES. NEW FUEL FILTER. GUY AT SERVICE STATION BANGED ON GAS TANK, AND IT WOULD START THEN RUN GREAT FOR A MINUTE, THEN WILL NOT RESTART. ORDERING A REPLACEMENT FUEL PUMP. BOUGHT THIS VEHICLE IN 2005 ABOUT THE TIME OF GM RECALL 05027. IN DOING ONLINE TROUBLE-SHOOTING TODAY, I DISCOVERED THE 2001 GM RECALL 05027. HAVE HAD THIS PROBLEM SEVERAL TIMES. FUEL FILTER WAS LAST CHANGED IN JULY 2009. COMPLETE FAILURE WHEN IN MOTION, BACKING OUT OF SERVICE STATION ONTO MAIN STREET (US 64 BUS), JUST INCHES FROM LANE OF TRAVEL (6.14.19).WHAT COULD BE WORSE THAN FUEL PUMP FAILURE AT A BUSY INTERSECTION DURING LUNCH HOUR? GRATEFUL IT DIDN'T CATCH FIRE, OR GET HIT. AS THE SERVICE ATTENDANT TRIED TO RESTART IT, OVER AND OVER, THE RELAY IN THE ECU MAY HAVE FAILED AT THAT TIME. IN THE INTERIM, MY HUSBAND DIED. I REPLACED RELAY/FUSES TODAY 9/14/19, AND VEHICLE STARTED, BUT WOULD NOT STAY RUNNING. ANOTHER MECHANIC BANGED ON FUEL TANK, IT RAN FOR A WHILE, SO HE ADVISED REPLACING PUMP, WHICH IS NOT ROCKET SCIENCE AFTER VIEWING YOUTUBE HOW-TO VIDEOS. WITH THE PUMP FAILING SPORADICALLY, AND RESPONDING TO THE VIBRATION OF BEING BANGED, IT SEEMS LIKE FAULTY WIRING OR CONNECTION PROBLEM, OR THAT SOMETHING IS LOOSE OR NOT FULLY SEATED ANYMORE. LOTS OF FOLKS SAY THE CHEVY 1500 IS WIDELY KNOWN FOR FUEL SUPPLY PROBLEMS. GAS GAUGE HAS NOT BEEN ACCURATE EVER. WHEN FULL, IT MAY SHOW EMPTY WHEN TURNING OR HITTING A SLIGHT BUMP IN THE ROAD. (TRACK BY COMPUTING MPG AND MILEAGE, TO DETERMINE RANGE). IN SHORT DISTANCES, IT SWINGS FULL-> EMPTY->FULL. WIRING DIAGRAM SHOWS TINY FUSE LABELED PRIME, NONE THERE. ABS INDICATOR LIGHTS UP BECAUSE SENSOR CABLE AT RIGHT FRONT TIRE MAY FAIL ON LEFT TURN, OR HARD RIGHT TURN, YET BRAKES ARE FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255845September 16, 2019
SERVICE BRAKES
ANTI LOCK BRAKES ARE ACTIVATING ON THERE OWN WHEN TRYING TO STOP AND HAS ALMOST CAUSED ME TO CRASH 4 TIMES. I FINALLY PULLED THE ABS FUSE OUT THIS STOPPED IT BUT NOW I HAVE NO ABS IAM IN SOAP LAKE WASHINGTON IT SHOWS A RECALL BUT ONLY FOR A FEW STATES I BOUGHT MY SUBURBAN NEW IN BOISE IDAHO AND NOW RESIDE IN WASHINGTON STATE MY VEHACLE IS EFFECTED EXTREMELY BAD WITH THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253855September 13, 2019
STEERING
2019 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE ELECTRONIC VEHICLE STEERING SYSTEM. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE VEHICLE WOULD VEER OUT OF THE LANE. THE STEERING WAS DIFFICULT TO CONTROL CAUSING TENDONITIS TO THE HANDS AND ARMS, HEADACHES, AND FATIGUE. THE DEALER WAS NOTIFIED AND STATED THE COMPUTER NEEDED TO ADJUST TO THE CONSUMER'S DRIVING. *JS *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11255438September 13, 2019
UNKNOWN OR OTHER
THE DASHBOARD IS CRACKED ON THE DRIVER'S SIDE AND THE PASSENGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254878September 12, 2019
POWER TRAIN
WHILE DRIVING NORMALLY ON THE HIGHWAY THERE APPEARED TO BE A HARD SHIFT BETWEEN FIRST AND SECOND GEAR AND WHEN SECOND GEAR DID KICK IN, THERE WAS A SUDDEN JERK. ALREADY HAVING MADE AN APPOINTMENT WITH THE DEALERSHIP THE NEXT DAY, THAT MORNING A WHIRLING SOUND APPEARED EACH TIME THE ACCELERATION PEDAL WAS PRESSED. WHEN WE GOT THE VEHICLE TO THE DEALERSHIP, THEY RAN A DIAGNOSTIC AND IT CAME BACK CLEAR. I ALSO PAY FOR ON STAR, AND THEY PROVIDE ME WITH REGULAR DIAGNOSTIC REPORTS, WHICH NEVER INDICATED A PROBLEM AND THE CHECK ENGINE LIGHT NEVER CAME ON. THE VEHICLE APPEARED FINE ON PAPER BUT WITH A TEST RUN, THE DEALERSHIP WAS ABLE TO SEE THE PROBLEM AND TOLD US WE NEEDED A NEW TRANSMISSION. A MECHANIC TOOK OUR OLD TRANSMISSION APART AND SAID THERE WAS A PROBLEM WITH THE TORQUE CONVERTER AND WHEN IT WENT UP IT SENT SHRAPNEL INTO THE PUMPS AND DESTROYED THE TRANSMISSION. THIS SEEMS TO BE A COMMON PROBLEM WITH CERTAIN GM TRUCKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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