Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11278203November 5, 2019
STRUCTURE:BODY
DASHBOARD HAS CRACK ABOVE GAUGE CLUSTER ON DRIVER SIDE AND ALSO CRACKED ON PASSENGER SIDE AT CORNER OF AIRBAG AREA. WITH DASHBOARD CRACK NEAR AIRBAG I BELIEVE IT COULD SEND SHARDS OF SHARP PLASTIC AT PASSENGER IF AIRBAG WERE TO GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277948November 4, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
2012 LTZ 4WD SUBURBAN, NOTICED A FAINT HOT SMELL, THOUGHT IT WAS THE ENGINE, TOOK IT IN FOR AN OIL CHANGE ON NEW YEARS EVE 2018 ( WE HAD LOST AN ENGINE IN PREVIOUS SUBURBAN NOT TAKING CHANCE) TOLD BY MECHANIC ALLOY WHEELS ARE HOT, TOOK TO GM DEALER, FRONT WHEEL HUB NEEDED REPLACED, TOOK TO LOCAL GARAGE FOR REPAIR, GARAGE TOLD US BRAKES, CALIPHERS, ROTORS BE REPLACED DUE TO CALIPHERS BEING CLOSED. THEY HAD HARD TIME BLEEDING THE LINES, ALSO REPLACED MASTER CYLINDER, DROVE FOR FEW DAYS SHORT DISTANCE WHEN FRONT BRAKES CAUGHT FIRE, WITHOUT WARNING, TOWED BACK TO GARAGE, THEY COULD NOT FIND CAUSE, REPLACED BRAKES AND ROTORS, DROVE FOR A WEEK HAPPENED AGAIN, TOWED BACK TO GARAGE, THEY TOOK TO GM GARAGE WHO REPLACED BRAKE SENSOR, DROVE FOR FEW DAYS LOCKED UP AGAIN KIDS IN CAR, HAD TOWED TO ANOTHER GM DEALER, TOLD BRAKE SYSTEM TESTED NORMAL TO REPLACE ABS COMPUTER MODULE, DROVE 2 WEEKS LOCKED UP AGAIN WITH KIDS IN CAR, TOWED BACK TO GM DEALER, WE WERE TOLD BY GM IT WAS AT RISK OF LOSS OF LIFE OR CATASTROPHIC INJURY AND THEY WERE SENDING TECH, TILL WE DID NOT PUT GM BRAKE PADS, POSSIBLE REPLACEMENT OF BRAKE SYSTEM COULD FIX BUT NOT GUARANTEED. GM DEALER HAD SUBURBAN 2/19-9/9/19 AND IT STILL IS LOCKING UP WITHOUT DEFINED CAUSE. I HAVE BEEN WITHOUT VEHICLE THIS WHOLE TIME & STILL OWE ON THE VEHICLE. IT WAS TAKEN BACK TO CHEVY DEALER 10/26/19 AFTER LOCKING UP AGAIN. THERE ARE NO WARNING LIGHTS, THE BRAKES LOCK UP. THERE HAVE BEEN 2 MAJOR GM RECALLS REGARDING 2014+ SUBURBANS MY ISSUES ARE VERY SIMILAR REGARDING THE BRAKING SYSTEM AND EVEN MORE SEVERE. HAD WE BEEN ON BUSIER ROADS WE WOULD HAVE HAD AN ACCIDENT. WE WENT TO GM CORP. / GM DEALER LIED TO GM CORP. WE HAVE VMS TO PROVE. OVER $3K PUT INTO THE VEHICLE AND IT STILL IS NOT FIXED, THE BRAKE SYSTEM IS $4K & THAT HAS NOT BEEN PROVEN TO BE THE DIAGNOSIS. VEHICLE NOT DRIVABLE. PICS FROM 1/27/19 INCIDENT, FIRE / SMOKE VISABLE,
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11277978November 4, 2019
SERVICE BRAKES
PARKING BRAKE WILL NOT HOLD THE CAR IN PLACE AND WAS LIKE THAT WHEN I BOUGHT IT NEW. UNABLE TO REPAIR IT TO MAKE IT HOLD THE CAR. PROBLEMS GETTING CAR INSPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277990November 4, 2019
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
DASH HAS CRACKED BY AIRBAG. ENGINE JUST STOPS WHILE DRIVING AND COMES RIGHT BACK ON AFTER VEHICLE IS TURNED OFF WON'T START NEEDS TO SIT AWHILE THEN IT STARTS AND RADIO N TEMP PANEL GOES TO DEFAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278009November 4, 2019
SERVICE BRAKES
IN FALL OF 2018 THE HYDRAULIC POWER BRAKE ASSIST SYSTEM FAILED ME IN A CROWDED PARKING LOT. I TOOK MY CAR TO MY CHEVROLET DEALER AND THEY REPLACED THE HYDRAULIC BRAKE SYSTEM FOR ALMOST $500 OUT OF POCKET. NOW THAT A RECALL HAS BEEN ISSUED CHEVROLET REFUSES TO REIMBURSE ME FOR A PROBLEM THAT EXISTED FOR ME ALMOST YEAR AGO AND NEARLY CAUSED A BAD ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277785November 3, 2019
SERVICE BRAKES
I STARTED MY SUBURBAN LIKE ANY OTHER DAY, STEP ON BRAKES TO RELEASE THE SHIFTER, PUT INTO DRIVE WITH NO PROBLEM, I WENT ONTO THE HIGHWAY AKA FREEWAY WITH NO PROBLEM, I NEEDED TO MAKE A PANIC STOP, AND THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR, TRYING TO USE THE EMERGENCY BRAKE PEDAL, THAT ALSO FAILED.. WHEN DID A AMERICAN MADE PRODUCT LIKE THE CHEVY SUBURBAN GAT SUCH A CHEAP MANUFACTURING OF BRAKE COMPONENTS... MY PREVIOUS CAR, 1987 VOLKSWAGEN VANAGON CAMPER NEVER NEEDED STEEL BRAKE LINES REPLACED. THE RUBBER HOSES I CAN UNDERSTAND... BUT STEEL BRAKES LINES SHOULD LAST LONGER THAN 25 YRS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11277746November 3, 2019
AIR BAGS
NEED PAPERWORK SO MY AIRBAGS CAN BE FIX AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277293October 31, 2019
FUEL/PROPULSION SYSTEM
FUEL LEVEL SENSOR FAILED CAUSING FUEL TRANSFER PUMP TO OVERFILL FRONT FUEL TANK. CAUSING FRONT FUEL TANK TO EXPAND AND DEVELOP A FUEL LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277302October 31, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277292October 31, 2019
STRUCTURE:BODY
WHILE DRIVING SATURDAY MORNING 10/26/2019, THE FRONT DOOR APPLIQUE ON THE DRIVER'S SIDE WAS BLOWN OFF. THIS APPLIQUE HAS BEEN NOTICED BEFORE RAISING AWAY FROM THE BODY. I PREVIOUSLY OWNED A 2015 SUBURBAN. THE DOOR APPLIQUES ON THAT MODEL ALSO HAD TO BE REPLACED A MY EXPENSE. A PRICE OF $150.00 PER DOOR WAS QUOTED TO ME. AS ANSWER TO THE QUESTION AS TO WHETHER OR NOT THE REPAIRS WOULD ELIMINATE FUTURE PROBLEMS, THE SERVICEMAN FELT NOTHING WOULD CHANGE. IT IS VERY LIKELY THAT I WOULD BE RESPONSIBLE FOR SIMILAR REPAIRS IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277891October 31, 2019
SERVICE BRAKES
2016 CHEVROLET SUBURAN. CONSUMER WRITES IN REGARD TO SAFETY RECALL GM N192268490 AND REQUEST A REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE THAT FELL UNDER THE RECALL. *AS THE CONSUMER STATED THE BREAK PEDAL BECAME HARD TO DEPRESS CAUSING THE DRIVER TO HAVE TO SWERVE FROM HITTING ANOTHER VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277164October 30, 2019
SERVICE BRAKES
ON MARCH 21, 2019 I WAS IN AN AUTOMOBILE ACCIDENT DUE TO BRAKE ISSUES. I WAS AT A RED LIGHT IN THE LEFT TURN LANE AROUND THE CORNER FROM MY HOUSE. THERE WERE 3 OR 4 CARS IN FRONT OF ME TO TURN LEFT. LIGHT TURNED GREEN, EVERYONE PROCEEDED. THE CAR IN FRONT OF ME PASSED THE CROSS WALK AT THE INTERSECTION, SHE SLAMMED ON HER BRAKES AND DECIDED NOT TO PROCEED. I SAW HER MAKING A SUDDEN STOP, I STEPPED ON THE BRAKE. SINCE WE WEREN'T GOING VERY FAST, MY EXPECTATION WAS FOR MY CAR TO STOP. I FOUND THAT THE BRAKE PEDAL SEEMED TO BE MORE DIFFICULT TO PUSH. INSTEAD THE HARDER I PRESSED ON THE BRAKE THE MORE I REALIZED I WAS ABOUT TO HIT THE CAR IN FRONT OF ME. AT THAT POINT I FELT LIKE I HAD TO SLAM ON MY BRAKES. THINGS WERE HAPPENING SO FAST. AFTER MY VEHICLE BUMPED THE CAR IN FRONT OF ME, I ASKED THE GIRL TO PULL OFF THE ROAD SO WE WOULDN'T BLOCK TRAFFIC. I CALLED THE POLICE TO COME OUT TO TAKE A REPORT. SHE STATED THAT HER VEHICLE ALREADY HAD A HOLE IN THE BUMPER SO MY VEHICLE DIDN'T DO MUCH DAMAGE TO HER CAR. WE BOTH HAD OUR VEHICLES REPAIRED. SOMETIME IN EARLY TO MID MAY I RECEIVED A GENERIC LETTER FROM GM (DATED APRIL 2019) DISCUSSING THE FACT THAT THERE MAY BE A CONDITION WITH THE 2017 SUBURBAN MAY HAVE A CONDITION WHERE CUSTOMERS MAY EXPERIENCED INCREASED BRAKE PEDAL EFFORT. I CONTACT GM AFTER STUDYING UP ON THIS ISSUE AND FILED A COMPLAINT. I RECD A CASE #. SOMETIME LATER HE CONTACTED ME SAYING MY CASE HAD BEEN MOVED TO ANOTHER AREA. NEVER HEARD FROM ANYONE CALLED THEM ON JUNE 18. WAITED FOR ANOTHER CALL. FINALLY HEARD CASE WAS BEING MOVED TO ANOTHER AREA AND WAS TOLD IT COULD TAKE 30 DAYS OR MORE. I SUPPLIED ALL THEY ASKED FOR. THEY SENT SOMEONE OUT TO RETRIEVE DATA. WAITED AND WAITED. AFTER MUCH EFFORT RECEIVED AN EMAIL SAYING THAT THE ACCIDENT OCCURRED 5 MONTHS AGO & THE CONDITION MAY NOT HAVE BEEN PRESENT AT THAT TIME AND DECLINED TO ASSIST
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11271763October 29, 2019
AIR BAGS
AIR BAGS HAVE BEEN RECALLED BUT WHEN I CALLED DEALERSHIP THEY TOLD ME I WOULD HAVE TO WAIT FOR A RECALL NOTICE, THAT WAS 4 YEARS AGO I'VE STILL NEVER RECEIVED A NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271382October 27, 2019
AIR BAGS
HAD SAFETY RECALL GM # 49152 ON AIRBAG IT IS TO LONG GM NOT REPLACED THE AIRBAG WILL SAVE MILLIONS PER YEAR TIME TO GET IT DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271232October 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
I PURCHASED THIS CAR WITH 67000 MILES 2015 FROM TOWER AUTO MALL , NEVER REALIZED THAT ENGINE HOURS IN MY CAR , CAR HAD 6700 HRS WITH THE PURCHASED , YOU NEVER KNEW , BUT WHEN I PURCHASED MY NEW CAR I ALREADY HAVE 40000 AND ONLY 1000 HRS ENGINE THAT IS WHEN I NOTICED , PLUS MY CAR HAD TONS OF PROBLEM AND SOUNDS VER OLD WHEN REACH 200000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271037October 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE VIN WAS INCLUDED IN THE RECALL, BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270815October 24, 2019
FUEL/PROPULSION SYSTEM
NOTICED STRONG SMELL OF GASOLINE AROUND OUTSIDE OF VEHICLE. LOOKED UNDERNEATH AND FOUND GASOLINE LEAKING FROM TOP SIDE OF FUEL TANK. NOTICED THIS CONDITION AFTER DRIVING VEHICLE AND PULLING IT INTO MY GARAGE. WENT TO START VEHICLE TO PULL IT OUT OF GARAGE AND IT HESITATED TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270909October 24, 2019
SERVICE BRAKES
PERFORMED SAFETY RECALL 'REPAIR' UNDER NHTSA CAMPAIGN NUMBER 19V645 AT LOCAL CHEVROLET DEALERSHIP ON 17 OCTOBER 2019. VEHICLE CONTINUES TO EXPERIENCE DECREASED BRAKING PERFORMANCE AT LOW SPEED - CONSISTENT WITH CHIEF COMPLAINT DESCRIBED IN THE CAMPAIGN DESCRIPTION. CURRENT SYMPTOMS STILL INCLUDES INCREASED BRAKE PEDAL EFFORT AND VIBRATION WHEN APPLYING BRAKES DURING LOW SPEEDS SUCH AS CONTROLLING VEHICLE SPEED IN SLIGHT DECLINES AND STOP-AND-GO TRAFFIC CONDITIONS. OWNER SUSPECTS DETERIORATED VACUUM PUMP AND RECOMMENDS REPLACEMENT OF VACUUM PUMP AS PART OF GM SAFETY RECALL REPAIR PROCEDURE (NOT JUST SOFTWARE UPDATE/MODIFICATION) UNDER NHTSA CAMPAIGN NUMBER 19V645.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270396October 23, 2019
AIR BAGS
THE AIRBAGS ON MY 2011 CHEVY SUBURBAN HAVE ALMOST NEVER WORKED SINCE OWNING THE VEHICLE. IT HAS BEEN TO MULTIPLE SHOPS FOR THE AIRBAGS AND NOT ONE HAS BEEN ABLE TO FIX IT. THEY ALL HAVE GOTTEN IT TO GO AWAY FOR A DAY OR TWO BUT NOT A SINGLE DEALERSHIP HAS BEEN ABLE TO FIX IT. THE VEHICLE IS UNSAFE AND I'M STUCK WITH IT. THE VEHICLE ONLY HAS 60,000ISH MILES BUT HAS NO VALUE DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270274October 22, 2019
SERVICE BRAKES
AT LOW SPEEDS THE ABS KICKS IN INCREASING STOPPING TIMES IN TRAFFIC. DEALERSHIP RAN A RECALL THAT UPDATED THE SYSTEM BUT PROBLEM HAS INCREASED. DEALERSHIP SAYS IT IS A KNOWN ISSUE WITH THE VACUUM PUMP FOR THE ASSISTED BRAKE SYSTEM BUT WANTS $900 TO FIX IT. IF ITS A KNOWN ISSUE WHY ISNT GM FIXING THE ISSUE. WE DONT SPEND THIS MUCH ON A VEHICLE TO SPEND EVEN MORE TO FIX IT.*PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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