Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11255208September 12, 2019
STEERING
I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING ... I WOULD LIKE TO TALK WITH [XXXX], WHO IS QUOTED IN A [XXX] ARTICLE PUBLISHED 9-11-19. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNERS MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE.**THANKS, [XXXX] ## VIN FAILED ## , ## *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254711September 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. CAPITAL CHEVROLET (9820 CAPITAL BLVD, WAKE FOREST, NC 27587, (919) 842-5350) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254723September 11, 2019
SUSPENSION
MY VEHICLE FAILED PA STATE SAFETY INSPECTION DUE TO LEAKING FRONT STRUTS. THE VEHICLE ONLY HAS 56K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254369September 10, 2019
SERVICE BRAKES
BRAKES BECAME EXTREMELY HARD TO PRESS AT A LOW SPEED. HAD TO SWERVE ONTO THE SHOULDER WHILE GOING DOWN A HILL BECAUSE I WASN'T ABLE TO STOP. THIS HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254390September 10, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
BRAKES LIGHT ANTI-LOCK/SKID E-BRAKE KEEPS ACTIVATING, BUT DOES NOT SHOW UP AS A CODE OR PROBLEM. INTERMITTENT CODE P015B AND P015D AT THE SHOP SOMETIMES THIS CODE DOES NOT APPEAR OR AT DIFFERENT SHOP CODE IS ACTIVE. BRAKE LIGHT COMES ON WHEN STATIONARY AND STAYS ON. P CODE OCCURS WHEN IN MOTION. I HAVE A SYNCUP DRIVE ON MY VEHICLE SO I GET THE P CODES, BRAKE CODE NEVER COMES UP SAME WHEN AT THE SHOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254478September 10, 2019
AIR BAGS, UNKNOWN OR OTHER
WENT TO BUY A NEW SUBURBAN, FOUND A GOOD USED ONE WITHOUT THE CRACKED DASH. WELL WITHIN 2 MONTHS WE NOW HAVE A CRACK IN OUR DASH. WERE TOLD THIS IS A COMMON PROBLEM AND WAS TOLD $1500 TO FIX THIS ISSUE. I FIND IT UNACCEPTABLE THAT CHEVY WOULD NOT TAKE CARE OF SUCH A MAJOR ISSUE WITH THEIR VEHICLES. HOW ARE THERE TONS OF OTHER BRAND VEHICLES WITHOUT THIS ISSUE? ALWAYS HAVE A SUNSHADE ON THE VEHICLE AND WAS IT ONCE A WEEK. I NOW WANT TO TRADE THIS FOR SOMETHING THAT DOESN'T HAVE SUCH A PROBLEM. CRACK LOOKS LIKE IT COULD INTERFERE WITH THE AIRBAG OPERATION. OR SEND SHARDS OF PLASTIC WHEN AIRBAG IS DEPLOYED. IT HAPPENED PARKED IN OUR GARAGE OVER NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254167September 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). SELMAN CHEVROLET (1800 E CHAPMAN AVE, ORANGE, CA 92867, 714-633-3521) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254320September 9, 2019
STRUCTURE:BODY, STEERING, SUSPENSION
WHILE DRIVING ABOVE 70 MPH, THE VEHICLE BEGINS TO HAVE VIBRATIONS. HAVE TAKEN OUR SUBURBAN IN FOR MULTIPLE REPAIRS BUT THEIR REASONING WAS THE VEHICLE AND TIRES WERE NOT BALANCED HOWEVER AFTER REPLACING THE TIRES AND GETTING A ROAD FORCED BALANCE IT DID NOT RESOLVE THE ISSUE. IT DOES NOT FEEL SAFE TO DRIVE ABOVE 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253726September 6, 2019
AIR BAGS
TAKATA AIRBAG RECALL. THIS RECALL WAS ISSUED MANY YEARS AGO, IT IS NOW 2019 AND I HAVE NOT RECEIVED ANY MORE INFORMATION. WHY IS NO ONE MAKING GM FIX THIS PROBLEM. DODGE/CHRYSLER FIXED THEIRS ASAP AND SENT MANY NOTICES TRYING TO GET THE VEHICLE FIXED. GM ON THE OTHER HAND IS WAITING FOR PEOPLE TO GET KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253640September 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253661September 6, 2019
UNKNOWN OR OTHER
I HAVE A 2013 SUBURBAN WITH THE COMMON CRACKED DASH ISSUES. MINE HAS A MAJOR CRACK NEAT THE PASSENGER AIRBAG, MIDDLE SPEAKER AND OVER THE INSTRUMENT PANEL. IT CAME THIS WAY WHEN I BOUGHT IN ON 8/29/2019 BUT I CONSIDER IT A POTENTIAL HAZARD IF THE AIRBAG WERE TO DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253248September 4, 2019
AIR BAGS
TAKATA RECALL- I HAVE BEEN TRYING TO GET ANSWERS REGARDING THIS RECALL AND HAVE MY CAR FIXED FOR YEARS. I AM SCARED TO DRIVE MY CAR AND WANT IT TO BE FIXED AND KNOW IT IS SAFE FOR MY TEEN DRIVER TO DRIVE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252876September 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHEN TRAVELING AT SLOW SPEEDS, I.E., PARKING LOT OR RESTAURANT DRIVE-THRU LINE, AND MAKING SHARP TURNS, CAR STABILITRAK WARNING WILL FLASH THEN LOSS OF POWER STEERING AND COMPLETE LOSS OF POWER WILL RESULT. ADDITIONALLY, THE MEDIA ELECTRONICS WILL SHUT OFF AND RESTART PERIODICALLY. THIS DOESN'T NECESSARILY HAPPEN AT THE SAME TIME, ALTHOUGH, THIS NEVER HAPPENS WHEN I AM NOT HAVING PROBLEMS WITH THE STABILITRAK SYSTEM. (SEE PREVIOUS COMPLAINT: 11122704) TOOK CAR FOR SERVICE AT CAPITOL CHEVY ON 8/30/19. THEY SAID NO CODES WERE INDICATED, HOWEVER, THROTTLE BODY WAS DIRTY AND COULD HAVE AN EFFECT ON MY ISSUE. THROTTLE BODY WAS SERVICED/CLEANED. ON SEPT. 2, 2019 I HAD ISSUE WITH MEDIA SYSTEM AND STABILITRAK. WHILE TRAVELING SOUTHBOUND ON I-85, CRUISE CONTROL SET APPROX. 75 MPH, I BRAKED TO DISENGAGE CRUISE SPEED WHEN MEDIA SYSTEM RESET. I PULLED INTO MY DRIVEWAY APPROX. 20 MINUTES LATER AND WHILE TRAVELING AT SLOW SPEED AND TURNING IN MY DRIVEWAY, THE STABILITRAK WARNING CAME ON RESULTING IN LOSS OF POWER STEERING. I WAS NEARLY AT A STOP WHEN IT HAPPENED. SOMETIMES WHEN THE CAR LOSES POWER IN THESE SITUATIONS IT WILL HAVE TO BE JUMPED OFF TO RESTART. WHICH HAPPENED PRIOR TO BEING SERVICED ON 8/28/19. I READ ABOUT SIMILAR STORIES ON CHEVY MESSAGE BOARDS RELATED TO 2015 MODELS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252979September 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHEN THE ENGINE WAS STARTED, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5466810529. THE APPROXIMATE FAILURE MILEAGE WAS 34,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252312August 29, 2019
SERVICE BRAKES
VACUUM BOOSTER FAILURE DUE TO PROBLEMATIC VACUUM PUMP. STIFF BRAKE PEDAL AND UNABLE TO STOP VEHICLE. THIS IS A SAFETY PROBLEM THAT NEEDS TO BE RECALLED BY GENERAL MOTORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251943August 28, 2019
SERVICE BRAKES
BRAKE PEDAL BECAME HARD AN INEFFECTIVE AT LOW SPEED WHILE IN PARKING LOT. THIS HAS HAPPENED 3X OVER LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251982August 28, 2019
STRUCTURE:BODY
WHEN DRIVING ON THE HIGHWAY, THE DOOR LOCKS WILL UNLOCK BY THEMSELVES. SOMETIMES ALL OF THE DOORS UNLOCK, SOMETIMES JUST ONE OR TWO DOORS. WE HAVE HEARD THE SOUND OF UNLOCKING DOORS SEVERAL TIMES IN THE PAST AS WE DROVE. ON AUGUST 22, WE HEARD THE UNLOCKING SOUND, AND THEN OBSERVED THE DOORS UNLOCKING. AFTER RELOCKING THE DOORS, THE INCIDENT HAPPENED SEVERAL MORE TIMES. THIS CAN BE VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252008August 28, 2019
SERVICE BRAKES, STEERING
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 1999 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH DOWNHILL, THE STEERING WHEEL SEIZED, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO SLOW THE VEHICLE. THE VEHICLE REACHED SPEEDS OF BETWEEN 95-100 MPH BEFORE CRASHING INTO A BUILDING WITH AN ALUMINUM STRUCTURE. THE CRASH WAS ON THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED LACERATION OVER THE RIGHT EYE WHICH REQUIRED SEVERAL STITCHES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED REGAL DODGE LOCATED AT 1223 BLUE VALLEY DR, PEN ARGYL, PA 18072, (610) 863-6900, WHERE IT WAS SCHEDULED TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11246619August 27, 2019
SERVICE BRAKES, POWER TRAIN
THE BRAKING IS SLUGGISH AT LOW SPEEDS, MY WIFE HAS HAD SEVERAL NEAR MISSES BECAUSE OF THIS. IT TAKES EXCESSIVE BRAKE PEDAL PRESSURE TO STOP THE VEHICLE AND HAS A LONGER STOPPING RANGE. THIS IS DANGEROUS AND SHOULD BE ADDRESSED BY GM AND THE GOVERNMENT AGENCY HAVING JURISDICTION OVER VEHICLE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246691August 27, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. WHILE THE CONTACT WAS REVERSING OUT OF THE DRIVEWAY, THE DOOR LOCKS BEGAN TO LOCK AND UNLOCK INDEPENDENTLY. THE FAILURE STOPPED WHEN THE VEHICLE WAS PLACED INTO DRIVE. AFTER DRIVING 40 MPH FOR A WHILE, THE CHECK ENGINE, STABILITY, TRACTION, AND VARIOUS OTHER WARNING INDICATORS ILLUMINATED. ALSO, THE RPMS REVVED FROM 1 TO 5, THE ODOMETER FLUCTUATED UP AND DOWN, AND THE LOCKS MALFUNCTIONED AGAIN. THE VEHICLE WAS TURNED OFF, BUT THE REVVING DID NOT STOP RIGHT AWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BODY CONTROL MODULE WAS CONTAMINATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 195,889.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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