Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10335127June 7, 2010
SERVICE BRAKES, HYDRAULIC
MY WIFE OWNS TWO GM SUBURBANS, 2002 AND 2004. BOTH EXPERIENCED BRAKE FAILURE DUE TO ROTTING BRAKE LINES WITHIN A WEEK OF EACH OTHER. I HAVE PAID OVER $2,000.00 TO HAVE THEM BOTH REPAIRED. THE 2002 FAILURE SENT ME OUT INTO THE STREET IN FRONT OF MY HOME UNABLE TO STOP. THE SECOND FAILURE OF THE 2004 OCCURRED WHILE ON A CROSS COUNTRY TRIP WITH MOST OF MY FAMILY IN THE CAR. THIS IS THE ONE THAT SPURS MY EFFORTS TO COMPLAIN. I COULD LOSE IT WHEN CONSIDERING WHAT COULD HAVE HAPPENED TO MY FAMILY DUE TO THESE FAILURES ON TWO VERY EXPENSIVE CARS WHICH I WOULD NEVER HAVE EXPECTED TO FAIL LIKE THIS. I WOULD LIKE VERY MUCH NOT TO HAVE THIS HAPPEN TO ANYONE ELSE AND IF I CAN GET A REFUND FOR THE COSTLY REPAIR THAT WOULD BE GREAT. I HAVE PRESERVED THE ROTTED BRAKE LINES. PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334714June 5, 2010
SERVICE BRAKES, HYDRAULIC
2001 CHEVROLET SUBURBAN BRAKE FAILURE DUE TO CORROSION ON LEFT REAR BRAKE LINE. I VERIFIED THE CORROSION BY CLIMBING UNDER THE TRUCK TO SEE WHAT HAPPENED. THIS FAILURE IS NOT DUE TO AN ACCIDENT WITH THE TRUCK NOR HAS THE BRAKE LINE BEEN CRUSHED DUE TO RUNNING OVER A LARGE OBSTRUCTION. THE BRAKE LINE IS LOCATED ABOVE THE VEHICLE FRAME RAIL. NO ACCIDENT OCCURRED DUE TO THIS FAILURE AS IT HAPPENED WHILE EXITING MY DRIVEWAY. I MANAGED TO STOP THE TRUCK USING MY EMERGENCY BRAKE. I UNDERSTAND THERE IS A CURRENT INVESTIGATION CONCERNING THIS PROBLEM ON CHEVY AND GM TRUCKS AND SUVS. I WENT TO MY LOCAL CHEVROLET DEALERS SERVICE DEPARTMENT BUT WAS INFORMED THAT AS THERE IS NO RECALL THE EXPENSE WOULD NOT BE COVERED BY GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334485June 3, 2010
SERVICE BRAKES, HYDRAULIC
WHILE ATTEMPTING TO STOP MY 2003 CHEVROLET SUBURBAN, THE BRAKE PEDAL WENT TO THE FLOOR. FORTUNATELY THERE WAS NO TRAFFIC AND I WAS ABLE TO SLOW THE VEHICLE USING THE TRANSMISSION. I TOOK THE CAR IN FOR REPAIRS AND WAS TOLD THE BRAKE LINES HAD CORRODED AND SPRUNG A LEAK. THE SERVICE STATION SHOWED ME THAT ALL THE LINES WERE SO CORRODED THAT THEY ALL NEEDED TO BE REPLACED. THE TOTAL COST FOR THIS WAS ABOUT $1500. THIS TRUCK IS KEPT IN SOUTHERN INDIANA WHERE SNOW AND ICE ARE NOT EXTREME AND SALTING OF ROADS ISN'T DONE TO THE EXTENT AS IN MORE NOTHERN CLIMATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334210June 2, 2010
ELECTRICAL SYSTEM
2004 1500 SUBURBAN STALLS WITHOUT WARNING. NO SERVICE CODES TO POINT TO TROUBLES. A SEARCH ONLINE SHOWS THE AMOUNT PEOPLE HAVING TROUBLE. CHANGED CRANK POSITIONER SENSOR, PLUGS, AND INJECTOR CLEANER. NO CHANGE NO HELP FROM DEALER WITHOUT SPENDING THOUSANDS. IT IS STALLING ON BUSY STREETS AND HIGHWAYS NO ACCIDENT YET BUT VERY CLOSE CALLS. IT HAPPENS NOW EVERY DAY MOSTLY AFTER WARMED UP AND STOPPING AND SPEEDING UP AGAIN. I READ ONLINE THAT CA HAS A RECALL BUT NOTHING NATION WIDE. I DON'T HAVE THE RESOURCES TO TRADE OR SPEND THOUSANDS FOR A DEFECT THAT IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334301June 2, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
GAUGE FOR SPEEDOMETER GETS STUCK OR DOESN'T MEASURE AT ALL. CONTACTED THE DEALER AND THEY SAID MY VEHICLE WAS ABOVE THE 70K AMOUNT & 80K. I HAVE NEVER BEEN CONTACTED ON THIS ISSUE. BUT YET I GET MAILINGS FOR SERVICE WORK. THE FAILURE IS ONGOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333912May 31, 2010
SERVICE BRAKES, HYDRAULIC
I UNDERSTAND NHTSA IS LOOKING INTO REPORTS OF CORRODED BRAKE LINES ON YEAR 2000 CHEVROLET TRUCKS. I JUST EXPERIENCED THIS ISSUE. THIS WEEKEND I WAS PULLING MY BOAT OUT OF THE WATER, I PRESSED HARD ON THE BRAKE TO RELEASE THE PARKING BRAKE AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. I WAS ABLE TO POWER UP THE RAMP WITHOUT DIFFICULTY BUT WHEN ATTEMPTING TO STOP THERE WAS PRACTICALLY NO BRAKE PRESSURE AT ALL. THERE WERE NO WARNING LIGHTS. WHEN THE TRUCK WAS SAFELY STOPPED I CHOCKED THE TRAILER AND HAD MY WIFE STEP ON THE BRAKE, AND OBSERVED FLUID LEAKING OUT OF A FAILED LINE NEAR THE LEFT REAR AXLE. I HAD TO GET BOTH THE BOAT AND THE TRUCK TOWED AS IT WAS OBVIOUSLY UNSAFE TO DRIVE. THE TRUCK IS NOW AT THE DEALER FOR SERVICE. AT A SERVICE APPOINTMENT A FEW WEEKS AGO THEY HAVE ALSO WARNED OF CORROSION ON THE FUEL LINE RUNNING FROM THE TANK TO THE FUEL FILTER. THE TRUCK HAS ONLY 45,000 MILES AS I MOSTLY USE IT FOR TOWING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332737May 29, 2010
SERVICE BRAKES, HYDRAULIC
UPON LOW SPEED BRAKING, BRAKE PEDAL GOES TO THE FLOOR AND LOSS OF STEERING AT THE SAME TIME. TRUCK IS K2500 SUBURBAN WITH HYDRAULIC BRAKE BOOSTER WITH FLUID SUPPLIED BY STEERING PUMP. WILL COME & GO AS IT PLEASES-NO WARNING WHEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332556May 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING IN A 55MPH ZONE, VEHICLE TRANSMISSION FAILED. IT APPEARED THAT THE AUTO 4X4 SWITCH WAS CHANGING. PLACED VEHICLE BACK IN 2 WHEEL DRIVE, DRIVING 55MPH, TRANSMISSION FAILED AGAIN. WHEN SWITCH WAS SET IN AUTO 4X4, THE VEHICLE RAN IN 4 WHEEL DRIVE BUT NO OTHER SETTINGS WORKED PROPERLY. I HAVE HAD MULTIPLE DIAGNOSIS ATTEMPTS. THERE ARE BULLETINS ON THE AUTO 4X4 ACTUATOR AND ON A TRANSFER CASE MOTOR SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332365May 26, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2006 CHEVROLET SUBURBAN 1500. THE REAR LIFT GATE FAILED AND COULD NOT BE OPENED MANUALLY. THE CONTACT PLANNED TO TAKE THE VEHICLE TO THE DEALERSHIP FOR DIAGNOSIS. THE FAILURE AND THE CURRENT MILEAGES WERE 34,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332379May 26, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
PASSLOCK FAILURE. CHEVY SUBURBAN FAILS TO START LEAVES DRIVER STRANDED. PASSIVE SECURITY SYSTEM (PASSLOCK) BLOCKS FUEL SO VEHICLE WILL NOT START. PROBLEM IS INTERMITTENT AND NOT DETECTABLE BY MECHANICS. CHEVY DEALER SERVICE DEPARTMENTS SAY THEY HAVE NEVER HEARD OF PROBLEM. THERE IS HOWEVER THOUSANDS OF COMPLAINTS ON INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331946May 24, 2010
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN 2500. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND THE TRAILER HITCH BEGAN TO DRAG ON THE ROADWAY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND INSPECTED. THE FRAME WAS CRACKED AND BENT SIGNIFICANTLY WHERE THE TRAILER HITCH WAS ATTACHED. THE CONTACT WAS ABLE TO RESUME OPERATION WITH CAUTION. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331495May 21, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 CHEVY SUBURBAN - I HAD THE ABS SYSTEM REPLACED IN 2005 TO HAVE IT BREAK DOWN AGAIN IN 2008. THE DEALER'S SERVICE DEPARTMENT SAYS THAT THERE IS NO RECALL ON IT BECAUSE THEY HAVEN'T HEARD SUFFICIENT CONSUMER COMPLAINTS TO WARRANT A RECALL! FURTHER, I CALLED CHEVROLET'S/GMC'S SERVICE DEPARTMENT AND THEY SAID THAT THEY DON'T READ INTERNET COMPLAINT BOARDS. ALL COMPLAINTS HAVE TO BE DIRECTED STRAIGHT TO CHEVY'S CUSTOMER SERVICE DEPARTMENT IN ORDER TO BE INPUT INTO A "COMPLAINT DATABASE", THEN THEY DETERMINE IF THEY HAVE RECEIVED ENOUGH COMPLAINTS TO MERIT A RECALL - PER INDUSTRY STANDARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330793May 17, 2010
ELECTRICAL SYSTEM
SPEEDOMETER DOES NOT GIVE ACCURATE READINGS, AND OFTEN STOPS WORKING COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330709May 16, 2010
SERVICE BRAKES, HYDRAULIC
I WAS DRIVING MY 2000 SUBURBAN ON A HIGHWAY. I ATTEMPTED TO SLOW FOR TRAFFIC AND THE BRAKE PEDAL WENT TO THE FLOOR, TAKING THE BRAKES WITH IT. THE CHEVROLET DEALER DETERMINED ALL THE BRAKE LINES AND FUEL LINES HAD RUSTED OUT. THIS TRUCK HAS ONLY 43,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330116May 12, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES
LIFTGATE DOES NOT HAVE A KEY LOCK ENTRY AND WILL NOT UNLOCK USING THE DRIVER SIDE LOCK/UNLOCK DOOR PANEL OR THE HAND HELD KEY REMOTE THEREFORE I CANNOT OPEN IT AT ALL. IT IS EXTREMELY FRUSTRATING SINCE WE GOT THE SUBURBAN FOR THE SPACE BUT, BESIDES THAT - IN CASE OF AN EMERGENCY THIS COULD BE EXTREMELY DANGEROUS. THERE IS NO MANUAL RELEASE. IF THE FRONT END OF THE CAR WERE DAMAGED AND THE SIDE DOORS WERE UNABLE TO BE OPENED THERE IS NO WAY OF OPENING THE REAR DOOR. I HAVE TWO SMALL CHILDREN AND THIS IS OF GREAT CONCERN TO ME. I GET FLASHES OF A CAR ACCIDENT AND A FIRE WITH MY KIDS TRAPPED INSIDE WITHOUT BEING ABLE TO OPEN THE REAR DOOR FROM OUTSIDE OR INSIDE! I CANNOT BELIEVE THERE IS NO MANUAL SAFETY LEVER! I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE WITH THE LIFTGATE NOT OPENING ON SEVERAL BLOGS AND WEBSITES. ALL YOU HAVE TO DO IS TYPE IN SUBURBAN REAR LIFTGATE WON'T UNLOCK. PLEASE REVIEW AS I DO FEEL THIS SHOULD BE A RECALL ISSUE BEFORE IT AFFECTS THE SAFETY OF CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329654May 11, 2010
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2003 CHEVROLET SUBURBAN. CONSUMER STATED THE TRANSFER CASE DEVELOPED A LEAK. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330670May 11, 2010
EQUIPMENT
2004 CHEVROLET SUBURBAN. CONSUMER STATES UNSATISFACTORY TRANSACTION *TGW THE CONSUMER STATED HE WAS UNABLE TO LOWER THE SPARE TIRE ON HIS VEHICLE. THE TIRE WAS STORED UNDER THE REAR OF THE VEHICLE ON A CABLE LOWERING MECHANISM. THE TIRE WOULD LOWER ONLY FOUR INCHES BECAUSE OF A SECONDARY LATCH SYSTEM. THE SYSTEM WAS SUPPOSED TO BE ABLE TO BE RELEASED ACCORDING TO THE OWNERS MANUAL. THE CONSUMER SPENT HOURS OVER A THREE DAY PERIOD OF TIME, TRYING TO GET THE TIRE LOWERED TO THE GROUND. HE TOOK THE VEHICLE TO THE DEALER TO HAVE THEM RELEASE IT. THE MECHANIC COULD NOT LOWER IT EITHER. THEY REMOVED THE ENTIRE MECHANISM AND THE TIRE AND AT THE CONSUMERS REQUEST THEY PUT IT IN THE CARGO AREA. THE CONSUMER STATED HIS CONCERN WAS THAT THE SYSTEM WAS IMPROPERLY DESIGNED. IT WAS SUSCEPTIBLE TO RUST AFTER A SHORT PERIOD OF TIME WHICH COULD ALLOW IT TO MALFUNCTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329514May 10, 2010
SERVICE BRAKES, HYDRAULIC
IF I AM APPLYING THE BRAKES AND I GO OVER A ROUGH SPOT IN THE ROAD LIKE A BRIDGE SEAM OR SPEED BUMP, THE ANTILOCK BRAKE KICKS IN AND TAKES AWAY MY ABILITY TO CONTROL THE BRAKING SYSTEM ON THE CAR. I HAVE ALMOST REAR ENDED CARS IN THE PAST BECAUSE I CAN NOT STOP ONCE THE ANTILOCK KICKS IN. MY MECHANIC CANNOT FIND AN EXPLANATION FOR THIS BUT SAYS HE HAS HEARD THIS SEVERAL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329428May 8, 2010
SERVICE BRAKES, HYDRAULIC
THE ABS SYSTEM ACTIVATED FOR NO APPARENT REASON, THIS IS THE FIRST TIME IT HAPPENED WITH JUST THE PEDAL APPLICATION, ON DRY PAVEMENT UNDER 20 MPH. ACTIVATED AND INCREASED STOPPING DISTANCE, WHILE KEEPING PEDAL PRESSURE ON. LUCKILY I TRY NOT TO FOLLOW CARS CLOSELY. HAVE HAD SIMILAR PROBLEMS WHEN HITTING A BUMP, WHICH CAN ACTIVATE ABS SYSTEM DUE TO LOSS OF WHEEL TRACTION. IT SHOULD NOT HAPPEN ON DRY PAVEMENT, AND CAN CAUSE AN ACCIDENT. GM SHOULD ADDRESS THIS PROBLEM, I DID THE PREVIOUS RECALL BUT I STILL HAD THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329327May 7, 2010
SEAT BELTS
DRIVER SIDE SEAT BELT AND PASSENGER SIDE SEAT BELT IN MY 2000 CHEVROLET SUBURBAN. THE SEAT BELTS ARE MADE IN THE SEAT. BOTH SEAT BELTS LOCKED AND ARE STUCK IN THE SEAT. CHEVROLET IS TELLING ME TO BUY TWO NEW SEATS VALUED AT $500.00+ PER SEAT. EVEN THOUGH IT IS A FACTORY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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