Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11084735April 12, 2018
UNKNOWN OR OTHER
THE DASHBOARD CAP CRACKED FOR NO REASON AT THE CORNER OF THE AIRBAG AND ABOVE THE INSTRUMENT PANEL. IF THE AIRBAG DEPLOYS THERE WILL BE PLASTIC FROM THE DASHBOARD CAP BLOWN ALL OVER THE INTERIOR OF THE CABIN DURING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084754April 12, 2018
UNKNOWN OR OTHER
DASH CRACKS: THE DASH OF MY SUBURBAN 2009 HAS A BIG CRACK ON THE SIDE OF THE DRIVER, IT SEEMS THAT THIS IS A COMMON ISSUE WITH OTHER OWNERS OH CHEVY TRUCKS BOUGHT ON SPECIFIC YEARS. THE BIG CONCERN IS THAT IN AN EVENT OF A COLLISION PLASTIC PIECES OF THE DASH WILL EASILY BREAK AND HIT DRIVER OR PASSENGER CAUSING BAD INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084513April 11, 2018
ELECTRICAL SYSTEM, SEATS
DRIVER SIDE SEAT HEATER RANDOMLY COMES ON AND GOES OFF. MAJORITY OF THE TIME THE HEATER STAYS ON CONSTANTLY AND BECOMES UNCOMFORTABLE. THIS HAPPENS MORE ESPECIALLY IN WET CONDITIONS AND WHEN YOU ATTEMPT TO TURN THE HEATED SEAT OFF, THE CONTROLS WON'T WORK. THIS ISSUE HAPPENS WHEN THE SUV IS STARTED, CONTINUES WHILE IDLING AND WHILE DRIVING. SOME DAYS IT IS HOURS BEFORE IT WILL GO OFF. OTHER DAYS IT WILL NOT GO OFF. THE SCARY THING IS YOU CAN HEAR THE DASHBOARD CLICKING WHEN THE HEATER TURNS ON AND OFF, CONSTANTLY CYCLING THOUGH HIGH TO LOW, BACK OF SEAT TO BOTTOM OF THE SEAT. ADJUSTING THE SEAT IN ANY WAY DOES NOT HELP. I THINK THIS IS A CONCERN DUE TO THE FACT THAT IT TURNS OFF AND ON AND YOU CAN HEAR IT CYCLE THROUGH. IT'S ALSO A MAJOR CONCERN BECAUSE THE HEAT STAYS ON WITHOUT ANY WAY TO TURN IT OFF. THIS STARTED A WEEK AFTER I PURCHASED THIS VEHICLE AND HAS CONTINUED SINCE OCTOBER 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084678April 11, 2018
ENGINE
ENGINE IS MALFUNCTIONING AND USING EXCESSIVE AMOUNTS OF OIL (1 QUART EVERY 1-2 WEEKS). THE MANUFACTURER BUILT BAD MOTORS IN 2007 AND KNOWINGLY COVERED IT UP. THE VEHICLES WERE STILL SOLD TO CONSUMERS AND RATHER THAN FIXING THE ISSUE (ENGINE WOULD HAVE TO BE REBUILT OR REPLACED) THE MANUFACTURER IS PLACING ALL RESPONSIBILITY AND COST ($9,000 FIX) ON THE CONSUMER, EVEN WHEN REPORTED BEFORE 100,000 MILES. THE MANUFACTURER KNOWINGLY SOLD LEMON VEHICLES AND REFUSES TO FIX. A MECHANIC TOLD ME THAT MY ENGINE COULD EXPLODE (SEVERE SAFETY ISSUE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084382April 10, 2018
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION WHEN ATTEMPTING TO TURN IN EITHER DIRECTION. WHEN THE FAILURE OCCURRED, THE STEERING WHEEL WOULD BECAME VERY DIFFICULT TO TURN, AN AUDIO CHIME ACTIVATED, AND THE DOOR LOCKS WOULD REPEATEDLY GO UP AND DOWN. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (OURISMAN CHEVROLET IN ALEXANDRIA, VA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084427April 10, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE, WHICH PREVENTED THE NAVIGATION SYSTEM AND THE ANTENNA FROM FUNCTIONING PROPERLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL CAMPAIGN. THE DEALER INDICATED THAT THE VEHICLE WOULD NEED TO BE INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, AND ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL. THE MANUFACTURER SUGGESTED THAT A DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084068April 9, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2006 CHEVROLET SUBURBAN 1500. AFTER THE VEHICLE WAS DRIVEN AND PARKED, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED DESTROYED. THE VEHICLE WAS TOWED TO A PERSONAL STORAGE LOT. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER INSPECTED THE CAUSE OF THE FIRE TWICE AND REQUESTED TO INSPECT IT A THIRD TIME. THE INVESTIGATOR CHECKED THE FUSE BOX AND THE HVAC ELECTRICAL SYSTEM; HOWEVER, A DETERMINATION HAD NOT BEEN MADE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER WOULD NOT BE FORTHCOMING WITH THE CAUSE OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11083684April 6, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
I JUST STARTED LEASING THE VEHICLE FROM QUALITY AUTO THAT SAYS THAT THE CAR IS ROAD READY BUT HAVE LOTS OF HAZARDOUS THINGS TO IT A VERY BAD GAS LEAK THAT THERE TAKING THERE TIME TO FIX AND MY HOOD OF MY CAR WON'T STAY DOWN ...IT'S 7 DAYS INTO MY CAR LEASE AND THERE PROMISES HAVE BEEN BROKEN AND WON'T TRADE ME ANOTHER CAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083689April 6, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
TAMARA INFLATORS I'M LOOSING BRAKE FLUID AS I DRIVE I'M LEASING THE AUTOMOBILE FROM QUALITY AUTO ALSO THEY SAID IT'S OKAY TO STILL DRIVE THE CAR WITH A GAS IN THE TRUCK BUT IT'S SAYING NEEDS GAS I KEEP SMELLING GAS AFTER HE SAID IT PASSED ROAD INSPECTION TEST ! I'M VERY CONCERNED IT MORE WRONG IF I JAM OR PUMP THE BRAKES I CAN NOT STOP I'M IMMEDIATELY. IM UNSURE WHAT MY ACTUAL MILEAGE IS . THE SENSORS ARE NOT WORKING WHEN I WENT TO UNCLE ED'S OR EVEN OTHER AUTO SHOPS I DO HAVE PHOTOS AND VIDEOS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083511April 5, 2018
UNKNOWN OR OTHER
ATTACHED ARE IMAGES FROM THE IN-VEHICLE SCREEN OF OUR REAR-VIEW CAMERA AT NIGHT. WE ARE UNABLE TO SEE ANYTHING (ROW OF CARS, ROADS, DRIVEWAY, TRAFFIC, ETC) DUE TO THE LARGE RED BLURRY AREA. WE LIVE IN A RURAL AREA WITHOUT STREET LIGHTS SO THE REAR-VIEW CAMERA IS ESSENTIAL BUT THE CAMERA IS INEFFECTIVE ANYWHERE..THE CAMERA WAS CHECKED BY OUR DEALER AND FOUND TO BE "WORKING." IT WAS A DAYTIME APPOINTMENT DURING WHICH THE CAMERA IS CLEAR.. WE CONTACTED CHEVY DIRECTLY; THEIR FINAL EMAIL STATED "PER OUR DISTRICT MANAGER OF AFTERSALES, THE GLARE IS FROM THE LIGHTS/ BRAKE LIGHTS. IT HAS BEEN DETERMINED THAT THE VEHICLE IS OPERATING AS DESIGNED". SURELY A VEHICLE SHOULD NOT BE DESIGNED TO OBLITERATE NIGHT VISION DRIVING. AT NIGHT THE CAMERA IS USELESS AND POSES A SERIOUS SAFETY ISSUE. ONE IMAGE IS OUR DRIVEWAY WHICH WE CANNOT SEE UNLESS WE LOWER THE DRIVER'S SIDE WINDOW TO FOLLOW THE EDGE. THE OTHER IMAGE IS FROM OUR DRIVEWAY ONTO OUR ROAD.THE IMAGE IS THE SAME ON ANY ROAD OR LOT. CHEVROLET SEEMS CONTENT TO LEAVE THIS HAZARDOUS SITUATION AS IS AND REFUSES TO FIX OR REPLACE THE CAMERA. SURELY SOME TECHNOLOGY EXISTS TO REMEDY THIS PROBLEM. WE ARE HOPING HAT YOU CAN ACT UPON THIS.WE CANNOT EMPHASIZE STRONGLY ENOUGH HOW DIFFICULT NIGHT DRIVING IS WITH THE CAMERA AS IS. WE CAN FURNISH MORE IMAGES (PARKING LOTS, ETC) BUT THEY ARE ALL THE SAME. RAIN MAKES IT WORSE. DEPTH PERCEPTION IS NON-EXISTENT. WE ARE WILLING TO HAVE ANYONE LOOK AT OUR VEHICLE IF THAT HELPS. THE DRIVEWAY PHOTO WAS TAKEN 2/28/2018 AT 7:33 PM THE SECOND IMAGE WAS AT 7:44 PM AT THE DATE NOTED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082438April 2, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, SUSPENSION
THE FUEL LINE THAT IS ON TOP OF THE GAS TANK ROTTED THROUGH. THE BRAKE AND TRANSMISSION LINES ROTTED AND LEAKED. THE CHASSIS IS ROTTING IN DIFFERENT PLACES I HAVE LESS THAN 77,000 MILES ON IT SINCE I BOUGHT NEW. I HAVE A 1969 MALIBU THAT I'VE HAD SINCE IT WAS NEW AND I KEEP IT OUTSIDE IN ALL KINDS OF WEATHER AND NOT ONE PART OF THE CHASSIS IS ROTTED. I DON'T KNOW WHAT KIND OF STEEL THEY USE NOW TO BUILD THESE CARS AND TRUCKS, BUT IT SHOULD BE UNACCEPTABLE. I DON'T KNOW THE EXACT DATES THESE THINGS HAPPENED, BUT I DO HAVE ALL THE REPAIR BILLS FOR THEM. WHEN THE BRAKE LINE ROTTED THROUGH I WAS GOING TO THE STORE AND WHEN I CAME TO A YIELD SIGN THE BRAKE PEDAL WHET TO THE FLOOR. IT'S A GOOD THING IT HAPPENED THEN, BECAUSE I LIVE ON A MOUNTAIN AND WE HAVE A ROAD CALLED BREAKNECK AND IT IS A 25% GRADE. IT WAS RAINING THE DAY THAT THIS HAPPENED AND ALL I HAD WAS A LITTLE BIT OF FOOT BRAKE AND THE EMERGENCY BRAKE. I SURELY WOULD HAVE HAD A BAD ACCIDENT IF I MADE IT TO THAT HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082359April 1, 2018
AIR BAGS, UNKNOWN OR OTHER
DASH IS CRACKING INTO PIECES THAT WOULD BE DANGEROUS SHRAPNEL IN THE EVENT OF THE AIRBAGS DEPLOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082168March 30, 2018
AIR BAGS, UNKNOWN OR OTHER
2010 CHEVROLET SUBURBAN MY DASH BOARD INEXPLICABLY CRACKED IN SEVERAL PLACES SOME AROUND THE AIR BAG. AFTER RESEARCHING, I FOUND THOUSANDS HAVE THE SAME PROBLEM AND ARE CONCERNED THE CHEAP PLASTIC DASH COULD TURN TO SHRAPNEL IN AN ACCIDENT. I HAVE READ PEOPLE SPEND HUNDREDS, SOMETIMES THOUSANDS TO FIX THE DAMAGE ONLY FOR IT TO HAPPEN AGAIN. GM NEEDS TO BE HELD RESPONSIBLE FOR THIS POOR AND CHEAP DESIGN FLAW. NO ONE DESERVES TO SPEND $40K ON A VEHICLE THAT LITERALLY CRACKS APART IN A SHORT TIME OF OWNERSHIP. IF GM REALLY STANDS BEHIND THE QUALITY OF THEIR PRODUCTS, THEN THEY NEED TO STEP UP AND TAKE CARE OF THEIR CUSTOMERS. AND WHILE I'M AT IT ALL VEHICLE MANUFACTURERS NEED TO STOP MAKING SUCH CHEAP UNSAFE PIECE OF CRAPS THAT ARE CONSTANTLY BEING RECALLED FOR SOME REASON OR ANOTHER. NHTSA NEEDS TO HOLD THESE MANUFACTURERS RESPONSIBLE FOR NOT ONLY RIPPING US ALL OFF, BUT ALSO PRODUCING SUCH UNSAFE VEHICLES. STAND UP AND GROW A BACKBONE NHTSA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082233March 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO GIANT CHEVROLET CADILLAC (1001 S BEN MADDOX WAY, VISALIA, CA 93292, (559) 302-9804), BUT WAS NOT REPAIRED BECAUSE THE CONTACT WAS INFORMED PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081855March 28, 2018
AIR BAGS
DASHBOARD CRACKED IN 2 SPOTS, 1 NEXT TO THE PASSENGER SIDE AIRBAG POSSIBLY CORRUPTING THE DEPLOYMENT OF THE AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081459March 27, 2018
SERVICE BRAKES
PLACING CAR IN REVERSE OR DRIVE AT SLOW SPEEDS AND PRESSING BRAKES ALL THE WAY TO THE FLOOR WITH THE VEHICLE NOT STOPPING. BRAKE SYSTEM WARNING LIGHT WOULD COME ON. ISSUE COMES AND GOES WHEN IT PLEASES. TAKING THE SUBURBAN TO DEALERSHIP TODAY. STARTED HAPPENING AROUND 59000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081517March 27, 2018
STRUCTURE:BODY
DASH 2 CRACKS. ONE ABOVE STEERING COLUMN AND ONE AT THE TOP LEFT OF AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081326March 26, 2018
SERVICE BRAKES
MY COMPLAINT IS THAT GM USED SUBSTANDARD MATERIALS IN OF ALL THINGS THE BRAKE LINES! I LOST ALL BRAKING ABILITY WHEN ONE OF MY BRAKE LINES BLEW DUE TO RUST. HOW DOES THIS HAPPEN? I SHOULD HAVE HAD AT LEAST PARTIAL BRAKING ABILITY DUE TO THE FRONT AND REAR LINES BEING SEPARATE. LUCKILY FOR ME THIS HAPPENED RIGHT BEFORE MY FAMILIES THANKSGIVING TRIP, OR ELSE WE WOULD HAVE BEEN DOING 70 ON THE INTERSTATE WHEN THIS HAPPENED! PLEASE DON'T LET GM GET AWAY WITH THIS!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080872March 22, 2018
AIR BAGS
TAKATA RECALL IT HAS BEEN NEARLY TWO YEARS SINCE I RECEIVED THIS RECALL NOTICE. LOCAL GM DEALER AND GM CUSTOMER ASSISTANCE CLAIM "NO PARTS AVAILABLE". THIS IS NOT WHAT I WOULD CALL "RESOLUTION WITHIN A TIMELY MANNER", I WOULD LIKE TO KNOW IF IT FITS WITH YOUR DEFINITION OF "RESOLUTION WITHING A TIMELY MANNER". ALTHOUGH IT MAY BE STRICTLY "SAFE TO DRIVE", IT IS NOT SAFE TO HAVE AN ACCIDENT IN, WHICH IS/WAS THE ENTIRE POINT OF HAVING AIR BAGS. IF UNABLE TO REPAIR THIS VEHICLE, THEY SHOULD PURCHASE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080176March 19, 2018
AIR BAGS
WHEN I WAS FIRST NOTIFIED ABOUT THE AIRBAG RECALL 2016 I CONTACTED AN AUTHORIZED DEALER WHO SAID NO PARTS WERE AVAILABLE. I CONTACTED ANOTHER AUTHORIZED DEALER TODAY MARCH 19, 2018, AND I WAS TOLD THERE ARE NO PARTS AVAILABLE TO REPAIR THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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