Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11092369May 7, 2018
WHEELS
HAD A FLAT TIRE ON MY LIGHT DUTY TRUCK EQUIPPED WITH TRAILERING CAPABILITY. TRUCK SPARE TIRE IS RATED FOR TEMPORARY USE ONLY AND SLIGHTLY SMALLER THAN THE TIRES ON THE TRUCK. IF THE TEMPORARY USE TIRE IS ON THE FRONT AXLE WHILE TOWING A TRAILER AT A SPEED IF 55MPH IS IT SAFE IN AN EMERGENCY BRAKING SITUATION ? IS THE MAJORITY OF WEIGHT NOW ON THE FRONT AXLE? GM TOLD ME THE SPARE IS 17 1/2' THE REGULAR TIRES ARE 18' THE OWNERS MANUAL ALERT THE OWNER NOT TO USE 4WD BECAUSE OF A SMALLER TIRE. IS IT SAFE ? HAD TIRE FIXED AND WENT TO COSTCO AND PURCHASED A NEW FULL SIZE TIRE TO REPLACE THE REPAIRED ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091741May 4, 2018
AIR BAGS
MANUFACTURER ISSUED AIRBAG RECALL IN 2016. IT IS THREE YEARS LATER WITH NO RESOLUTION. I FEEL THAT MY LIFE IS IN DANGER DRIVING THIS VEHICLE. THE MANUFACTURER SHOULD BE REQUIRED TO IMMEDIATELY RESOLVE THIS SITUATION. RECALL NHTSA 16V381
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091922May 4, 2018
UNKNOWN OR OTHER
POWER RUNNING BOARDS INTERMITTENTLY FAIL TO OPEN/CLOSE AS DESIGNED. THE BOARDS ON EITHER VEHICLE SIDE MAY PARTIALLY/FULLY OPEN AND OR CLOSE. THIS IS A TRIPPING/FALLING ISSUE AND SEVERAL PROFESSIONAL REPAIRS TO CORRECT HAVE RESULTED IN NO CORRECTIONS TO DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091536May 3, 2018
STRUCTURE:BODY
2 CRACKS ACROSS THE DASHBOARD THIS HAS TO BE FROM DEFECTIVE PLASTIC MADE IN MANUFACTURING THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090841April 29, 2018
AIR BAGS
TAKATA RECALL MY WHOLE FAMILY IS AT RISK WITHOUT A FIX TO THIS ISSUE. IT IS A DISGRACE THAT THERE HASN'T BEEN A SOLUTION YET! I DON'T FEEL SAFE DRIVING MY VEHICLE AND I CAN'T AFFORD TO REPLACE IT! I DEMAND THAT SOMETHING BE DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090895April 29, 2018
UNKNOWN OR OTHER
BRAKES SUDDENLY STOPPED WORKING OR VERY HARD PEDAL. ALMOST CRASHED INTO A WALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090460April 27, 2018
AIR BAGS
"TAKATA RECALL" ONCE AGAIN I HAVE ATTEMPTED TO SCHEDULE SERVICE TO HAVE THE AIRBAG INFLATORS REPAIRED OR REPLACED AS INSTRUCTED BY THE RECALL NOTICE. I HAVE NOW BEEN TOLD THAT CHEVROLET HAS NO REMEDY AVAILABLE FOR THE RECALL AND ARE CURRENTLY WAITING FOR ANALYSIS BY THE NHTSA OF CHEVROLETS INDEPENDENT TESTING WHICH INDICATES THE RECALL IS NOT NECESSARY. CHEVROLET STATES THE VEHICLE IS SAFE TO OPERATE. I GUESS THE PROOF WILL BE SEEN IF THE AIRBAG DEPLOYS IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090062April 25, 2018
STEERING
NOISE AND CLUNKING FEEL IN STEERING WHEEL WHEN TURNING AT SLOWER SPEEDS. THIS HAS NOW OCCURRED TWICE. FIRST REPAIR WAS AT 19627 MILES AND AGAIN AT 29906. THIS HAD ALSO HAPPENED ON OUR PREVIOUS SUBURBAN. THIS APPEARS TO BE A LATENT DEFECT IN THE GM DESIGN. LOSS OF STEERING CAN OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090101April 25, 2018
FUEL/PROPULSION SYSTEM
FUEL LEAK HAS DEVELOPED BETWEEN TWO FUEL LINES THAT HAVE BEEN RUBBING TOGETHER FROM THE DATE OF MANUFACTURE UNTIL 4/23/18. THIS LEAK DEVELOPED LESS THAN INCHES FROM THE EXHAUST SYSTEM ON THE BRADED LINE PORTION OF THE FUEL LINES NEAR THE CONNECTIONS AT THE FUEL TANK END. THE ISSUE WAS NOTICED AS I WAS DRIVING IN RUSH HOUR BUMPER TO BUMPER TRAFFIC ON 395 NORTH IN WASHINGTON DC THROUGH THE 3RD ST. TUNNEL. THE ODOR OF GASOLINE WAS DETECTED, BUT THOUGHT TO BE COMING FROM ELSEWHERE. THE VEHICLE WAS DRIVEN ANOTHER MILE BEFORE I REALIZED THE SOURCE WAS MY VEHICLE. WHEN I PARKED IT I NOTICED FUEL POOLING UNDER IT AT THE TRANSMISSION CROSS MEMBER. AFTER IT COOLED, I WENT UNDER IT AND DISCOVERED TO CAUSE OF THE LEAK. THE VEHICLE WAS TOWED HOME VIA AAA. THE MILEAGE AT THE MOMENT CANNOT BE OBTAINED BECAUSE THE DASH IS DIGITAL WHICH CAUSES THE FUEL SYSTEM TO ENERGIZE AND SPRAY FUEL WHEN TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090134April 25, 2018
AIR BAGS, UNKNOWN OR OTHER
THIS 2014 CHEVROLET SUBURBAN WAS PURCHASED BY MY HUSBAND IN 2017. CRACKS HAVE STARTED AT BOTH TOP CORNERS OF THE AIRBAG COMPARTMENT. ACCORDING TO INFORMATION FOUND ON THE INTERNET, THIS IS A COMMON OCCURRENCE, GM IS AWARE OF IT BUT CHOOSES TO IGNORE IT. IT SEEMS TO ME, THIS TYPE OF CRACKING COULD EFFECT THE PERFORMANCE OF THE AIRBAG OR CREATE A MORE DANGEROUS SITUATION IN CASE OF A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089761April 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. WHILE DRIVING 75 MPH, A VEHICLE CRASHED INTO A GUARDRAIL AND BOUNCED BACK ONTO THE ROADWAY. AS A RESULT, THE CONTACT CRASHED INTO THE FRONT OF THE VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED SHOULDER AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO SUSTAINED HEAD INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT WHERE IT WAS AWAITING INSPECTION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11089299April 22, 2018
AIR BAGS
TAKATA RECALL - I HAVE BEEN UNABLE TO GET ANY DEALERSHIP TO REPLACE THE AIRBAGS THAT ARE BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089156April 20, 2018
AIR BAGS
TAKATA RECALL. GM ISSUED A RECALL NOTICE FOR MY CAR IN JULY 2016. THEY HAVE DONE NOTHING TO REMEDY THE RECALL AND CLAIM TO STILL BE WORKING ON A SOLUTION. THAT'S AN UNACCEPTABLE AND VERY DANGEROUS DELAY. IF GM CANNOT FIGURE OUT WHAT TO DO, THEY SHOULD GIVE AFFECTED DRIVERS THE OPTION OF USING A LOANER VEHICLE UNTIL THEY DO FIGURE OUT WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089173April 20, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY VEHICLE HAS EXHIBITED A KNOCKING NOISE ON THE LEFT DRIVER SIDE TIRE, PROBLEMS WITH VIBRATION AT HIGH SPEEDS, ENGINE LIGHT COMING ON IF DRIVING HIGHWAY SPEEDS, BRAKE ISSUES, BRAKES BECOME STIFF AND WILL NOT STOP VEHICLE WHATSOEVER! AT BOTH THIS HAPPENED TWICE WHILE MY CAR WAS IN MOTION NEARLY KILLING ME AND MY KIDS!!! AIR CONDITIONING ISSUES AS WELL. BLOWS HOT AIR UNTIL YOU PLAY WITH BOTTOMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088661April 17, 2018
AIR BAGS, UNKNOWN OR OTHER
LARGE CRACKS IN DASH PANEL IN FRONT OF STEERING COLUMN AND PASSENGER AIR BAGS DEVELOPED OVER NIGHT. SEPARATED SECTION APPEARS TO VIBRATE WITHOUT SUPPORT OF UNDERLYING BRACKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088344April 16, 2018
AIR BAGS
TAKATA RECALL THIS AIRBAG RECALL IS TAKING A LONG TIME TO GET FINALIZED WITH GM AND THE NHTSA AND I AM GETTING CONCERNED THAT IF I WERE TO GET INTO A WRECK, WILL THE AIRBAG PERFORM AS IT SHOULD OR IS THERE A PROBLEM WITH MY AIRBAG. ANY IDEA WHEN GM WILL GET THE INFO BACK FROM NHTSA TO KNOW IF THERE WILL BE A RECALL FOR FREE ON THESE AIRBAGS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085143April 15, 2018
AIR BAGS
VEHICLE WAS SITTING IN OUR GARAGE, WENT TO CRAWL IN AND START UP AND THE DASH CRACKED, WE ARE CONCERNED AS IT IS CRACKED INTO THE PASSENGERS SIDE AIR BAG. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085033April 14, 2018
AIR BAGS
TAKATA RECALL WHEN I FIRST RECEIVED THE NOTICE ABOUT THE RECALL IN JULY 2016 I CONTACTED JERRY CHEVROLET ABOUT REPLACING THE AIR BAGS AND WAS TOLD THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE AT THIS TIME AND I WOULD BE CONTACTED WHEN THEY DID BECOME AVAILABLE AND THEN TOLD WHEN TO BRING IT IN FOR REPAIR. I WAITED AND WAITED. I CONTACTED THEM AGAIN IN 2017 AND WAS TOLD THE SAME THING. I ALSO CONTACTED A DIFFERENT DEALERSHIP AND WAS TOLD THE SAME THING. IT HAS BEEN 2 YEARS NOW AND THIS IS NOT ACCEPTABLE. I AM SCARED ABOUT DRIVING MY CAR AND AM UPSET THAT WHEN GM HAD ANOTHER RECALL ON MY HUSBANDS COBALT THAT THEY SET A DEADLINE AND YOU HAD TO GET YOUR CAR IN TO BE REPAIRED BEFORE THAT DEADLINE. AT THAT TIME OUR DAUGHTER WAS GOING THRU MULTIPLE DR. APPOINTMENTS AND SURGERIES AND WE COULD NOT MEET THAT DEADLINE. WE HAD TO PAY FOR THIS RECALL OUT OF OUR OWN POCKET. WHAT GIVES THEM A RIGHT TO SET A DEADLINE ON ANY RECALL WHEN I HAVE BEEN WAITING 3 YEARS ON THIS RECALL! NOT FAIR AT ALL! A RECALL IS NOT AN OWNERS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084934April 13, 2018
SERVICE BRAKES, SUSPENSION
IN OCTOBER 2017 WE EXPERIENCED BRIEF PERIODS WHERE BRAKE PEDAL BECAME RIGID AND IMPOSSIBLE TO DEPRESS. THE VEHICLE WAS TAKEN TO OUR LOCAL CHEVROLET DEALER. WE DESCRIBED IN DETAIL THE RIGID BRAKE PEDAL. THE DEALER WANTED TO DO PUT NEW BRAKE PADS AND TURN THE ROTORS. I THOUGHT IT WAS STRANGE THAT A VEHICLE WITH JUST OVER 40 THOUSAND MILES WOULD NEED NEW BRAKES, BUT WE HAD THE WORK DONE. THE DEALER ALSO WANTED TO REPLACE THE VACUUM HOSE WHICH POWERS THE BRAKE SYSTEM. THIS WORK WAS ALSO DONE. NEXT, ON FRIDAY MARCH 23, 2018 WE WERE TRAVELING ON AN INTERSTATE AT A HIGH SPEED WHEN THE BRAKE PEDAL BECAME IMPOSSIBLE TO DEPRESS. WE WERE VERY FORTUNATE NOT TO CAUSE A SERIOUS ACCIDENT. I HAD TO HAVE IT TOWED TO A DEALER AND RENT A CAR. THE FOLLOWING WEEK WE WERE CONTACTED BY THE DEALER DOING THE REPAIRS. OUR SUBURBAN HAD A VACUUM PUMP FAILURE. THIS CAUSED TOTAL BRAKE FAILURE. AFTER SOME RESEARCH I DISCOVERED THAT THIS VEHICLE'S ENGINE DOES NOT PRODUCE ENOUGH VACUUM TO POWER THE BRAKES (UNLIKE EVERY OTHER VEHICLE ON THE ROAD). IN ANY OTHER CAR THE ONLY WAY YOU LOSE SUCTION FOR YOUR BRAKES IS IF THE ENGINE STOPS. IN OUR SUBURBAN THE ENGINE CAN BE RUNNING FINE AND YOU MAY OR MAY NOT HAVE BRAKES. THE WARNING SYSTEM IS TOTALLY USELESS AS IT ISN'T TRIGGERED UNTIL YOU EXPERIENCE TOTAL BRAKE FAILURE WITHOUT ANY WARNING. WHILE THE VEHICLE WAS IN THE SERVICE DEPARTMENT HAVING VACUUM PUMP REPLACED THE DEALER ALSO EXPLAINED THAT ALL FOUR MAGNETIC RIDE SHOCKS/STRUTS WERE LOCKED IN PLACE AND NOT FUNCTIONING AT ALL. THIS IS ANOTHER SERIOUS SAFETY ISSUE. I HAVE NEVER HEARD OF SHOCKS "LOCKING UP" . AFTER SOME MORE RESEARCH, I FOUND THIS IS A HUGE PROBLEM FOR GM VEHICLES. A PROBLEM THAT GM HAS FAILED TO ADDRESS. I HAVE ALSO HAD 3 MAJOR REPAIRS ON AC. INCLUDING NE AC LINES AND NEW COMPRESSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084969April 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ELECTRIC POWER STEERING RIPS STEERING WHEEL OUT OF HANDS, LOSS OF CONTROL. FOLLOWED BY STABILITRAK WARNING, AND DISPLAY INSTRUCTIONS TO ROLL DRIVER AND PASSENGER WINDOWS UP AND DOWN. YOUTUBE VIDEOS OF ANOTHER OWNER EXPERIENCING SAME PROBLEM. [XXX] AND [XXX] HAPPENS WHEN VEHICLE IS STATIONARY, AND ALSO YESTERDAY WHILE IN MOTION PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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