Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10489168December 18, 2012
WHEELS, SUSPENSION
WE PURCHASED THE CAR NEW FROM GRAND PRIZE CHEVROLET. AT ABOUT 8000 MILES I NOTICED UNEVEN WEAR ON THE FRONT TIRES AND CALLED THE DEALER. I WAS TOLD THAT THE WARRANTY ONLY COVERED WHEEL ALIGNMENT FOR THE FIRST 6000 MILES. ACCORDINGLY, I TOOK THE CAR TO TIRE KINGDOM, A TIRE DEALER, AND HAD THE CAR ALIGNED. AT 20,000 MILES I AGAIN NOTICED UNEVEN WEAR IN THE TIRES AND TOOK THE CAR BACK TO TIRE KINGDOM. THEY ALIGNED IT AGAIN AND SAID IT WAS OK. IT WASN'T. AT ABOUT 35,000 MILES IT WAS ALIGNED AGAIN BY TIRE KINGDOM AND I PUT IN NEW TIRES. THE STORE MANAGER, [XXX] TOLD ME HE HAD DONE THE ALIGNMENT HIMSELF AND THAT ALL WAS WITHIN SPECS. AT 52000 MILES ONE OF THE TIRES FAILED. IT WAS ALL WORN ON THE INSIDE EDGE WHERE I HAD NOT NOTICED THE UNEVEN WEAR. I THEN TOOK THE VEHICLE TO MAROONE CHEVROLET WHO TOLD ME THEY COULD NOT ALIGN THE CAR WITHOUT THE INSTALLATION OF WHAT THEY CALL A "CAMBER KIT" BECAUSE MY 2008 IMPALA HAD NO OTHER WAY OF HAVING THE CAMBER ADJUSTED. IN SUMMARY: MY 2008 IMPALA WAS MISALIGNED WHEN I PURCHASED IT AND 52000 MILES LATER IS STILL MISALIGNED BECAUSE THE MANUFACTURER FAILED TO INCLUDE CAMBER ADJUSTMENT IN THE DESIGN. NEITHER THE MANUFACTURER OR THE DEALER ACCEPTS RESPONSIBILITY FOR THIS DEFECT, HAVE NOT ISSUED A RECALL AND WILL NOT FIX THE PROBLEM UNLESS WE PAY THEIR BLACKMAIL. HOWEVER, ACCORDING TO REPORTS ON THE INTERNET, A RECALL FOR THIS VERY SAME PROBLEM WAS ISSUED BY THE MANUFACTURER FOR POLICE VEHICLES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488951December 17, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT BOTH REAR DOOR LOCKS COULD NOT BE LOCKED OR UNLOCKED WHETHER USING THE KEYLESS ENTRY OR MANUALLY. THE CONTACT STATED THAT THE DOOR LATCH AND THE LOCK HAD TO BE REPLACED. THE CONTACT ALSO STATED THE VEHICLE HAD ALWAYS BEEN PARKED INDOORS. THE FAILURE AND THE CURRENT MILEAGES WERE 27,000. UPDATED 01/30/13*LJ UPDATED 1/31/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488926December 16, 2012
VISIBILITY/WIPER
THE WINDSHIELD HAS A CURVE TO IT THAT SKEWS YOUR PERSPECTIVE OF THE ROAD. THE CAR WAS A RENTAL, AND AFTER JUST AN HOUR OF DRIVING, MY EYES HURT, AND I GOT A HEADACHE. THIS SEEMS LIKE A POOR DESIGN ISSUE, AND OUT CONCERNED ME FOR THOSE WHO MAY ACTUALLY OWN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10488769December 14, 2012
STEERING, ELECTRICAL SYSTEM
MY 2006 CHEVY IMPALA HAS THUMP NOISE IN THE STEERING ANY TIME I TURN AND SOUNDS LIKE IT GONNA FALL APART ITS A HAZARD TO BE ON THE ROAD. AND THE HEATER CLICKS WONT WORK RESULTING IN THE WINDSHIELD BEING FOGGED WHEN IM DRIVING THAT'S A HAZARD ALSO. I CALLED CHEVY CUSTOMER SERVICE DID THEY HELP NO TAKE YOUR VEHICLE TO THE DEALER PAY $ 100.00 MAYBE YOU WILL GET IT FIXED FREE! HAHA FORGET IT IM SELLING THE CAR ITS EASIER THAT'S MY STORY IM VERY DISSATISFIED IN CHEVY. AND ANY OF THIS HAPPENS AT ANYTIME OF THE SPEED 0-75 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488795December 14, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE ERRONEOUSLY SHIFTED INTO NEUTRAL, CAUSING THE VEHICLE TO STALL. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE DURING THE FAILURE. THE CONTACT WAS KNOCKED UNCONSCIOUS. THE DRIVER AND THE CONTACT SUFFERED A CONCUSSION. THE CONTACT ALSO SUFFERED AN ANKLE INJURY. THE DRIVER OF THE OTHER VEHICLE SUFFERED A LEG INJURY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE FAILURE HAD ALSO OCCURRED PRIOR TO THE CRASH. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 117,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10488542December 13, 2012
TRACTION CONTROL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:GLASS, SIDE/REAR
2000 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO TRACTION CONTROL SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE PART FOR THE TRACTION CONTROL SYSTEM WAS NO LONGER BEING MANUFACTURED. ALSO, SHE HAD PROBLEMS WITH THE WINDOWS AND AIR CONDITION, BUT WAS NEVER ABLE TO GET THEM FIXED AS SHE IS ON A FIXED INCOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488094December 12, 2012
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ENGINE, TRACTION CONTROL SYSTEM
THE 2010 IMPALA WAS AT HWY SPEEDS AT APPROX 65MPH. THE TRACTION CONTROL LIGHT CAME ON AND THE CHECK ENGINE LIGHT AND THE MESSAGE DISPLAY WAS FLASHING TRACTION CONTROL FAILURE. THE LIGHTS STAYED ON. IT ALSO SAID ENGINE AT REDUCED SPEEDS . THE TRACTION CONTROL FAILED AT HWY SPEEDS WHICH LEFT ME COASTING TO REDUCED SPEEDS AND THEN THE CAR SHUT OFF AT 20 MPH WITH NO POWER STEERING OR BRAKING. I WAS ABLE TO COAST OFF THE HIGHWAY INTO A PARKING LOT OFF THE SERVICE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488016December 11, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR WINDSHIELD SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO A WINDOW REPAIR SHOP WHERE THE MECHANIC REPLACED THE REAR WINDSHIELD. THE CONTACT STATED THAT THE DEFROSTER MAY HAVE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487369December 4, 2012
ELECTRICAL SYSTEM
MY 2004 CHEVROLET IMPALA LS HAS A BAD SECURITY LOCK SYSTEM. I GO TO START CAR AND IT WON'T START I HAVE TO WAIT 15-20 MIN. FOR IT TO START AND ITS BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487249December 3, 2012
ELECTRICAL SYSTEM, ENGINE
SAFETY FLASHES ON DASHBOARD AND CAR WILL NOT START FOR 10 TO 15 MINUTES. IT HAPPENS TOTALLY AT RANDOM TIMES IN ALL KINDS OF WEATHER. DISCONNECTING THE BATTERY DOES NOT HELP NOR DOES RESETTING A FUSE WITH A KILL SWITCH. THIS IS A WIDELY KNOWN PROBLEM WHY ISN'T THERE A RECALL? I WAS TOLD FROM A DEALER IT WAS A COMPUTER ISSUE AND COULD BE FIXED FOR AROUND 1000 DOLLARS. I WANT TO BUY AMERICAN CARS BUT DO I HAVE TO SUFFER BECAUSE OF THIS CHOICE? WHAT AN AWFUL INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486732December 2, 2012
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
VEHICLE GIVES A SERVICE THROTTLE STARTING DISABLED MESSAGE AND PROMPTLY SHUTS OFF THE ENGINE. IF YOU WAIT 5 MINUTES THE CAR WILL RESTART AND PERFORM AS USUAL.....UNTIL THE NEXT TIME. SHUTTING OFF THE ENGINE AT INTERSTATE SPEEDS IS INCREDIBLY DANGEROUS AND IS GOING TO RESULT IN SOMEONE BEING KILLED. BASED UPON INTERNET SEARCHES THIS APPEARS TO BE A KNOWN ISSUE, BUT GM WILL NOT PROACTIVELY FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486544November 30, 2012
ELECTRICAL SYSTEM, ENGINE
WHEN I ATTEMPT TO START THE VEHICLE, THE SECURITY LIGHT FLASHES, RADIO LOCKS UP AND THE CAR STALLS. AFTER READING THE MANUAL AND CONTACTING A DEALER, I WAS ADVISED TO TURN THE KEY INTO THE ON POSITION AND WAIT FOR THE SECURITY LIGHT TO STOP FLASHING, THEN START THE CAR. THE FIRST TIME THIS HAPPENED IT TOOK OVER AN HOUR FOR THE CAR TO START. THE SECOND TIME, IT TOOK OVER AN HOUR AS WELL. THIS IS THE THIRD TIME AND IM ON DAY 2 OF LEAVING THE KEY IN THE ON POSITION AND NOTHING IS HAPPENING. I CONTACTED THE DEALER AGAIN AND AT FIRST I WAS TOLD I NEEDED TO BRING IT IN FOR A SECURITY SYSTEM RESET. THEN I WAS TOLD THAT I NEED TO REPLACE BCM WITHOUT ANYONE ACTUALLY LOOKING AT MY CAR. AFTER RESEARCHING ONLINE, THERE ARE SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE ON MODEL 2000-2005. GM IS CLEARLY AWARE OF THIS DEFECT BUT REFUSE RECALL. THOSE THAT HAVE PAID OVER $500 TO FIX REPLACE THE BCM ARE STILL HAVING THE SAME ISSUE. CAN GM BE HELD ACCOUNTABLE FOR THE FLAW THAT THEY ARE AWARE OF YET CHARGING PEOPLE HUNDREDS OF DOLLARS TO FIX A PART THAT MAY NOT BE BROKEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486307November 28, 2012
ENGINE
AFTER MYSTERIOUS LOSS OF COOLANT, THE HEAD GASKETS REQUIRED REPLACEMENT DUE TO BAD HEAD BOLTS FROM THE FACTORY. THIS OCCURRED 2 MONTHS AFTER THE FACTORY WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486145November 27, 2012
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
MY AIR BAG LIGHT CONTINUES TO COME ON FOR NO REASON, MY TIRE SENSOR LIGHT COMES ON AS WELL EVEN WHEN THERE'S NOTHING WRONG WITH MY TIRES, MY SERVICE ENGINE LIGHT IS ON I GOT IT SERVICED AND ITS STILL ON , MY SEAT BELTS DO NOT WORK PROPERLY , MY HEAT AND AIR DOESN'T WORK PROPERLY AS WELL THERE'S SO MUCH WRONG WITH MY CAR AND I HAVE SPENT SO MUCH MONEY FIXING IT AND THE SAME PROBLEMS STILL OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485885November 24, 2012
AIR BAGS
THE CITY ARE WORKING ON THE ROAD AND THE PAVEMENT HAD A BIG DIP IN IT AND THE CAR BOTTOM OUT ,AND THAN THE AIR BAG LITE CAME ON AND SAYS ITS THE PASSAGE SIDE. I TOOK IT TO A CHEVY SERVICE CENTER FOR REPAIRS AND THEY SAID THE PPS MODULE WENT BAD ,THE DEALER SAID NO RECALL ON IT .I THINK THIS IS NOT SAFE OR FAIR .COST TO FIX $848.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485838November 23, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG AND SECURITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THE FAILURE COULD HAVE BEEN THAT THE BCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485874November 23, 2012
POWER TRAIN
IN THE FALL OF 2010, I TOOK MY 2006 CHEVY IMPALA SS TO A CHEVY DEALER FOR AN OIL CHANGE. WHILE WAITING FOR MY VEHICLE, I WAS ADVISED BY THE MECHANIC I SHOULD HAVE THE TRANSMISSION FLUSHED. I QUESTIONED HIM BECAUSE THERE WAS ONLY 60K MILES ON THE CAR, ALSO, HAD NOT NOTICED ANYTHING WHILE DRIVING THAT WOULD INDICATE THAT BEING NEEDED. I HAD THE FLUSH DONE ANYWAY, AND, SINCE THEN, THE TRANSMISSION BEGAN SLIPPING FROM A COMPLETE STOP. IT WASN'T BAD AT FIRST, ONLY HAPPENED ONCE IN A GREAT WHILE. I TOOK THE CAR TO THE SAME SHOP THAT FLUSHED THE TRANSMISSION TO CHECK ON IT, ONLY TO HAVE THEM TELL ME THERE WAS NO PROBLEM AND THEY WERE UNABLE TO REPLICATE THE PROBLEM. I NOW HAVE 80K MILES ON THE CAR AND THE PROBLEM IS GETTING WORSE, THE SLIP HAPPENS ALMOST EVERY TIME I ACCELERATE FROM A DEAD STOP AND I ALSO FEEL TORQUE SHUDDER WHILE AT HIGHER SPEEDS. I HAVE DONE RESEARCH AND THIS SEEMS TO BE A COMMON ISSUE. I AM DRIVING THE CAR BUT AM VERY NERVOUS DOING SO. I FEEL THIS CAN BE A SERIOUS SAFETY ISSUE NOT KNOWING WHEN THE TRANSMISSION WILL ENGAGE OR DISENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485220November 19, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN
I HAVE A 2006 CHEVY IMPALA AND THERE SEEMS TO BE A PROBLEM WITH THE TRANSMISSION. WE HAVE TAKEN THE CAR TO THE DEALERS SEVERAL TIMES. WE HAVE CHANGED THE SPARK PLUGS, CHANGED AND FLUSHED THE TRANSMISSION FLUID. WE ARE STILL HAVING THE CAR JERK OFF AT A STOP LIGHT. WE YOU ARE STOPPED ON AN INCLINE IT ALSO HESITATES TO GO INTO GEAR AND THE JERKS AWAY! THE DEALER CAN NEVER FIND A ANYTHING WRONG AND WE HAVE DONE ALL THE RECOMMENDED FIXES. THIS SEEMS TO BE GETTING WORSE. THE GAS CAP AND SOLENOID HAVE ALSO HAD TO BE REPLACED WHICH EVERYONE HAS HAD PROBLEMS WITH. GM SHOULD RECALL THESE CARS BEFORE SOMEONE GETS HURT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485088November 18, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL, EQUIPMENT:ELECTRICAL
2006 CHEVROLET IMPALA TRANSMISSION FAILURE AT 62,700 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485009November 17, 2012
ELECTRICAL SYSTEM, STRUCTURE
NOISE IS BEING MADE SOUNDS LIKE IN THE DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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