Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10524344July 11, 2013
SUSPENSION, AIR BAGS, SEAT BELTS
CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMPS IN ROAD; NOTICEABLE WHEN A/C AND RADIO TURNED OFF. DEALER CANNOT IDENTIFY ANY PROBLEM, SAYS ITS OPERATING AS DESIGNED, NO NOISE. FRUSTRATING CONSIDERING THESE PROBLEMS WERE NOT PRESENT AT PURCHASE OR AT 30,000 MILES. ADDITIONALLY THE AIRBAG / SEATBELT INDICATOR ILLUMINATES FOR PASSENGER SEAT AT RANDOM TIMES FOR NO REASON. SOMETHING AS SIMPLE AS A BOTTLE ON THE SEAT WILL MAKE IT ILLUMINATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524272July 10, 2013
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
MY IMPALA IS HAVING TRACTION CONTROL AND ABS ISSUES MAKING IT HARDER TO FEEL SAFE ON THE ROAD. ABS STARTS WORKING FOR NO REASON WHEN STOPPING LIGHTLY AND THE TRACTION CONTROL ALSO STARTS WORKING WHEN TAKING OFF IN NORMAL CONDITIONS MAKING THE CAR HESITANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523947July 9, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I NOTICED THE SERVICE STABILITITRAK LIGHT CAME ON SEVERAL TIMES BUT AFTER SHUTTING OFF THE CAR IT DOES NOT COME BACK ON UNTIL ANOTHER DAY ON JULY 1, 2013 I TOOK MY CAR TO THE DEALER SHIP IN TEMPLE TX BECAUSE OF MY EXTENDED WARRANTY, TOLD THEM THAT GAS GAUGE WAS SAYING I WAS OUT OF GAS (EVEN AFTER I FILLED IT) AND THE SERVICE STABILITITRAK CAME AND THE DAMPENER SOLENOID COULD BE BAD. THEY FIXED THE GAS GAUGE BUT TOLD ME THEY COULD NOT FIND A CODE FOR THE STABILIZER. SO 2 DAYS LATER WHEN IT CAME ON, I TOOK IT TO THEM TO SHOW THE DASH BOARD TO THEM THAT CLEARLY SAID SERVICE STABILITITRAK DID NOT SHUT OFF CAR SO THEY COULD RUN THE CODE BECAUSE THE SAID THEY COULD NOT FIND IT LAST TIME, NO CALL ALL DAY LONG WHEN I GOT OF WORK I CALLED TO FIND OUT SOMETHING THEY SAID IT WAS NOT CHECKED WHEN I ASKED IF THEY RAN THE CODE THEY SAID NO. SO TODAY THEY CALLED ME EARLY AND SAID THEY COULD NOT FIND ANYTHING. IF I CAN FIND INFORMATION ABOUT THE PROBLEM, TELL THEM , SHOW THEM AND THEY STILL CAN'T FIX THE PROBLEM.THEY WANT ME TO PAY AN ADDITIONAL DEDUCTIBLE FOR THE SAME PROBLEM I BROUGHT TO THEM IN THE FIRST PLACE. MY HUSBAND IS ASE CERTIFIED AND THE ONLY REASON WE BROUGHT IN IS BECAUSE OF WARRANTY BUT WHAT GOOD IS WARRANTY IF YOU CAN'T GET IT FIXED. MY HUSBAND ALWAYS BELIEVED IN CHEVY'S BUT NOW THEY ARE NOT MADE LIKE THEY USED TO BE!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523598July 8, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WE WERE DRIVING OUR 2004 CHEVROLET IMPALA THIS EVENING AND HAVE BEEN HAVING ISSUES FOR THE PAST MONTH WITH THE HEADLIGHTS. THE DIM LIGHTS WOULD NOT WORK AT ALL, ONLY THE BRIGHTS WORKED. THIS EVENING, WE SMELLED SOMETHING BURNING AND SUDDENLY THE MULTIFUNCTION SWITCH WAS SMOKING AND ON FIRE. WE SHUT OFF THE CAR AND WAVED THE FIRE OUT, LUCKILY WE GOT OUT SAFE. WE NOW HAVE NO HEADLIGHTS AND HAD TO HAVE THE VEHICLE TOWED. I HAVE SEEN THAT THIS IS A PROBLEM WITH MANY IMPALAS AND CHEVROLET NEEDS TO TAKE ACTION. SOMEONE COULD BE INJURED IN AN ACCIDENT DUE TO THEIR LIGHTS FAILING OR GET INJURED BECAUSE THEIR CAR STARTS ON FIRE. IT'S A LAWSUIT WAITING TO HAPPEN. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10523624July 8, 2013
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I WAS DRIVING AND THE MESSAGE LOOSING ENGINE POWER AND STABILITY CONTROL SYSTEM STARTED FLASHING. THE CAR STARTED SLOWING DOWN AND I COULDN'T STEER. I HAD SOMEONE LOOK AT IT AND THEY TOLD ME WHAT WAS WRONG. I ALSO LOOKED ONLINE AND SAW THE MANY COMPLAINTS AND GM IS AWARE. I PARKED THE CAR UNTIL I AM ABLE TO HAVE IT SERVICED. THE ISSUE SEEMS TO BE A ACCELERATOR SENSOR SWITCH MALFUNCTION. IF I WAS GOING AT A FASTER SPEED OR WAS ON THE HIGHWAY THIS COULD HAVE CAUSE AN ACCIDENT. I CALLED GM AND THEY STATED THEY SEE NO REPORTED ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523150July 4, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
MY CAR SUDDENLY LOST POWER WHILE DRIVING, NO WARNING. ENGINE LIGHT CAME ON THAT SAYS "SERVICE STABILITRAK". I WAS ABLE TO PULL OVER SAFELY AND AFTER A FEW MOMENTS I COULD DRIVE AGAIN. I PREVIOUSLY OWNED A 2009 IMPALA AND THIS SAME THING HAPPENED! IT WOULD HAVE COST $1900 TO FIX WHICH IS WHY I JUST DECIDED TO UPGRADE AND BY ANOTHER. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS TYPE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522883July 2, 2013
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS A LOUD BANG FOLLOWED BY A BILLOW OF SMOKE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE MANIFOLD AND THE FUEL LINES WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS INFORMED OF A RECALL MONTHS LATER UNDER NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLING) AND CONTACTED THE MANUFACTURER HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522932July 2, 2013
AIR BAGS
I HAVE NOT BEEN IN ANY ACCIDENTS BUT THE SERVICE AIRBAG LIGHTS STARTED STAYING ON. WHEN I AM OPERATING THE VEHICLE, SOMETIMES THE LIGHT WILL TURN OFF AND SOMETIMES IT DOES NOT. IN ADDITION, I HAVE HAD INSTANCES WHERE MULTIPLE LIGHTS WILL COME ON AND THE ENGINE'S POWER IS REDUCED BY 50% ACCORDING TO THE INDICATOR. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND HAD THE LIGHTS "RESET". BUT THIS LATEST PROBLEM WITH THE AIRBAGS HAS ME RATTLED. I REALLY DO NOT FEEL THAT I SHOULD HAVE TO PAY $1500 OR MORE TO GET NEW AIRBAGS WHEN THE CAR HAS NOT BEEN IN AN ACCIDENT AND I CANNOT AFFORD A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522617July 1, 2013
SERVICE BRAKES
FOR SEVERAL MONTHS NOW, MORE OFTEN WHEN SLIPPERY WINTER CONDITIONS EXIST BUT THIS CAN HAPPEN EVEN ON PERFECTLY DRY ROAD CONDITIONS. WHEN I BACK OUT OF MY DRIVEWAY AND PUT MY IMPALA INTO DRIVE AND START TO ACCELERATE THE DASHBOARD WARNING LIGHT FOR TRACTION CONTROL AND ABS BRAKING SYSTEMS. THIS HAPPENS WITH A NOTICEABLY LOUD GRINDING NOISE IN THE FRONT END. AUTOMATICALLY I RELEASE THE ACCELERATOR AND THE SYSTEMS HALF THE TIME SEEMS TO RESET ITSELF AS THE GRINDING NOISE STOPS, THE TRACTION CONTROL LIGHT GOES OUT AND THE ABS WARNING LIGHT GOES OUT AS WELL. I BEGIN TO ACCELERATE WITH NO PROBLEM AT THAT POINT. THE OTHER HALF OF THE TIME THE LIGHTS ALL STAY ON FOR THE LENGTH OF MY DRIVE, WITH THE GRINDING SUBSIDING WHEN I RELEASE THE ACCELERATOR. I TOOK THE CAR TO A CHEVROLET DEALER, EXPLAINED THE SITUATION AND THEY TOLD ME IT MAY BE A SPEED SENSOR GOING BAD. THEY WOULD HAVE TO DIAGNOSE IT AND POSSIBLY REPLACE THE SENSOR AND QUITE A LARGE COST. I ARGUED THAT IF MY BRAKES ARE NOT WORKING PROPERLY THAN THIS MAY WELL BE A SAFETY ISSUE AND CHEVROLET SHOULD REPAIR THE PROBLEM FOR FREE. NO CHANCE. I TOOK MY CAR TO ANOTHER DEALER WITH THE SAME RESULT. PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522608July 1, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, SHE WAS UNABLE TO SHIFT THE GEAR INTO DRIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,220. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522686July 1, 2013
ELECTRICAL SYSTEM
CHEVY IMPALA. 3.5 6CYL. VEHICLE STUCK IN PARK. ELECTRIC PIGTAIL GROUND WIRE FOR SHIFTING BROKE. VEHICLE CANNOT BE MOVED OUT OF PARK UNLESS SOLENOID IS PRESSED BELOW CENTER CONSOLE. WIRES LOOSE COULD BE POTENTIAL FIRE HAZARD. GM REFUSES TO ISSUE RECALL. TALKED TO BRANDY AT GM 800-630-2438 ON 7/1/2013 COMPLAINT NUMBER/SERVICE REQUEST [XXX]. SAYS NOTHING SHE CAN DO AND REFUSES TO ADMIT ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522397June 29, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
THE FIRST TIME MY ENGINE CONTROL LIGHTS TURNED ON WAS WHEN I WAS BACKING UP OUT OF A PARKING SPACE. AS TIME WENT BY THE LIGHTS STARTED TO COME ON CONTINUOSLY. THE LIGHTS KEPT TELLING ME TO SERVICE TRACTION CONTROL. THEN THE CHECK ENGINE LIGHT CAME ON. I THEN TOOK MY CAR INTO FRIENDLY CHEVY IN MINNESOTA. THEY DID 3000 DOLLARS WORTH THE WORK AND NEVER FIXED THE PROBLEM I WENT IN FOR.THE LIGHTS ARE STILL COMING ON AND IT SCARES THE LIFE OUT OF ME.. I PAID 9,000 FOR IT. ALSO PUT IN 3000.00 INTO IT FOR REPAIRS. WHAT A PIECE OF JUNK. I TRIED TO TAKE IT BACK BUT THEY SAID THERE WAS NOTHING I COULD DO ABOUT IT EXCEPT TRADE IT IN FOR 3000.00 LESS THEN WHAT I PAID FOR IT.ABSOLUTELY UNACCEPTABLE!!! I WILL NEVER BUY ANOTHER CHEVROLET AGAIN. TERRIBLE SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522229June 28, 2013
ENGINE, VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
"SERVICE TRACTION CONTROL" AND "REDUCED ENGINE POWER" WARNING DURING NORMAL DRIVING ON MY WAY TO WORK THIS MORNING. THE CAR SUDDENLY DECELERATED AND STARTED RUNNING TERRIBLY, CAUSING A POTENTIAL SAFETY ISSUE. I'VE ONLY HAD THE CAR FOR 2 MONTHS! APPARENTLY THIS HAS BEEN A COMMON PROBLEM WITH IMPALAS FOR SEVERAL YEARS NOW THAT GM IS SEEMINGLY UNABLE TO FIX. HAD I KNOWN ABOUT THIS ISSUE I WOULD NOT HAVE PURCHASED AN IMPALA. GM SOLD ME A LEMON. VERY DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522297June 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
IN APRIL 2011, I WAS DRIVING ON EXPRESSWAY AND THE CHECK ENGINE LIGHT CAME ON AND WARNING READ REDUCE ENGINE POWER, SERVICE TRACTION CONTROL, SERVICE STABILITRAC AND THEN ENGINE CUT OFF AND I COASTED TO SHOULDER OF HWY. THE CAR FINALLY STARTED BACK UP AFTER A FEW MINUTES. I HAD TO BUY $100 ACCELERATOR PEDAL POSITION SENSOR. NOW ON JUNE 28, 2013, ONLY 2 YEARS LATER, IT IS DOING THE SAME THING AGAIN SO I HAVE TO BUY ANOTHER ONE. THE WARRANTY ON IT ONLY LASTED 12 MONTHS. I BOUGHT THIS CAR IN OCTOBER 2010 AND THIS PROBLEM STARTED IN APRIL 2011.THIS CAR IS JUST 3 YEARS OLD AND FROM READING ON THE WEB, THERE ARE ALOT OF CHEVROLETS HAVING THIS PROBLEM. I'M READING ABOUT MODEL YEARS FROM 2007 WITH THIS SAME ISSUE. GM SHOULD HAVE ADDRESSED THIS PROBLEM BY NOW. I NEED HELP WITH THIS ISSUE!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522050June 27, 2013
STEERING
MY HUSBAND AND ME WERE ON OUR WAY HOME FROM A FUNERAL, WHEN WERE ABOUT TO TURN INTO OUR SUBDIVISION THE STEERING WHEEL BARELY TURNED AND IS NOW MAKING A HIDEOUS NOISE. WHEN I CALLED ONE OF OUR LOCAL DEALERSHIP AND ADVISED THEM WHAT HAPPENED, MUCH TO MY SURPRISE THEY TOLD ME IT WOULD COST ME $100.00 DOLLARS FOR A DIAGNOSTIC TEST. WHEN I GAVE HER MY VIN NUMBER SHE STATED THAT IT WAS NOT LISTED AS ONE OF THE VEHICLES THAT HAD A RECALL. I DON'T KNOW HOW THEY DETERMINE WHICH CARS ARE SUPPOSED TO BE CONSIDERED A RECALL, BUT I DO KNOW IT HAS THE SAME ISSUE AS THOSE RECALLED. I DON'T THINK I SHOULD HAVE TO PAY FOR THEIR FAILED PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522054June 27, 2013
STRUCTURE:BODY, AIR BAGS
WHILE DRIVING ON A STRAIGHT STREET PAST AN INTERSECTION, A CAR RAN THE STOP SIGN AND HIT THE RIGHT SIDE CORNER OF THE PASSENGER DOOR AND DAMAGED THE RIGHT REAR WHEEL CAUSING A 180 SPIN AND SLIDING INTO THE CURB DAMAGING THE LEFT WHEELS AND STEERING DOING $10,000 DAMAGE. THE PROBLEM I AM WRITING ABOUT IS THAT THE AIRBAGS DID NOT ACTIVATE. I HAVE TO WONDER WHY AND ARE THEY GOING TO ACTIVATE IF I HAVE ANOTHER CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522055June 27, 2013
ELECTRICAL SYSTEM
THE SECURITY SYSTEM PREVENTED THE CAR FROM STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521816June 26, 2013
POWER TRAIN
WHEN COMING TO A ALMOST STOP AND U START TO TAKE OFF ITS LIKE THE CAR ISN'T IN GEAR THE AFTER THE RPMS GO UP IT JUMPS IN GEAR SPINNING THE TIRES. THEN IT WILL PAUSE IN BETWEEN GEARS AND MAKE A THUMP WHEN IT GOES IN GEAR FROM 0-55. GM NEEDS TO FIX ALL THESE PROBLEMS WITH THESE TRANSMISSIONS. WE ALREADY PAID FOR THE TRANSMISSIONS WHEN WE ALL BOUGHT THE CARS FROM THE DEALERS AND SOME ARE NOT EVEN GETTING HALF THE MILES I GOT BEFORE THEY HAVE PROBLEMS. I HAD CARS I'VE NEVER TOUCH THE TRANSMISSION OTHER THAN MAINTENANCE AND IT OUT LASTED THE CAR! GM NEEDS TO FIX THESE NOW. I JUST GOT THIS CAR AND HAD IT ONLY A YEAR AND TWO MONTHS. I'M DISABLED I CAN'T AFFORD THIS REPAIR! NOTE: THE CAR IS IN MY MOTHERS NAME [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521908June 26, 2013
STEERING
DRIVING AT HIGHWAY SPEEDS WHEN I NOTICED IT WAS DIFFICULT TO STEER WHILE CHANGING LANES. I TOOK THE OFF-RAMP FROM HWY 515 TO 215 AND HAD TO PULL THE WHEEL HARD TO NEGOTIATE THE RAMP CURVE. I MADE IT HOME AND CALLED CHEVY ON MONDAY. THEY SENT A TOW TRUCK TO PICK IT UP BUT ONCE IT ARRIVED AT THE DEALERSHIP THE STEERING WAS WORKING AGAIN AND THEY WERE UNABLE TO IDENTIFY A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521970June 26, 2013
SEATS
WHILE DRIVING MY 2011 IMPALA IN REVERSE, REAR HEAD RESTRAINTS BLOCK HALF OF MY VIEW, SO EXTRA CAUTION HAS TO BE USED. THIS IS NOT A PROBLEM ON OTHER VEHICLES I HAVE OWNED. ALSO THE FRONT HEAD RESTRAINTS ARE POSITIONED TOO FAR FORWARD AND PUTS MY NECK IN AN UNCOMFORTABLE POSITION. ON LONG TRIPS MY NECK ACHES VERY BAD. RAISING THE HEAD RESTRAINTS DOES NOT HELP THIS PROBLEM. IF CHEVROLET HAS NO FIX FOR THESE TWO PROBLEMS I WILL BE FORCED TO MAKE THEM MYSELF OR GET RID OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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