Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11572629February 18, 2024
ELECTRICAL SYSTEM
As stated per Chevrolet of Flemington, “ Both rear door latches have actuators that are failing tested operation of rear door locks and found both rear door locks to be INOP preformed circuit checks and found to be ok. Found inside latches that the lock actuators have failed.” Basically, a few months back, the doors started to malfunction, and would either not lock, or not unlock. When I would put my car in drive and accelerate, the doors would not lock, which is a serious safety concern. When I tried to lock the doors, they would not lock, leaving the whole car accessible to stranger, and could have been stolen or hijacked by someone. The problem was confirmed by dealer and was fixed for $1500 dollars which is completely absurd as it is a safety hazard produced by their own car that is not even 5 years old. The vehicle was not inspected by the manufacturer or anyone else besides the dealership which eventually found and fixed the safety hazard. No, there were no warnings or other symptoms, and the problems first occurred back in October of 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572546February 17, 2024
POWER TRAIN
While driving the right front intermediate driveshaft fractured and separate. Took it immediately to a repair shop and they said it rusted for the inside out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572420February 16, 2024
SERVICE BRAKES, ENGINE, POWER TRAIN
My 2018 equinox is not included in any recalls. However, it has been in for engine repair, even though the vehicle only had 70,000 miles on it at the time. After that, the ABS system was acting up, the automatic door locks and locking mechanism failed and went outs, the brakes have been repaired three times and the suspension is worn down. I only have $86,000 mi on it. I am now getting ready to take it in again for transmission issues. My car is not included in any recalls, but seems to have the issues stated and all the recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572042February 15, 2024
POWER TRAIN, ENGINE
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving 60 MPH for approximately a mile, the Engine Power Reduced message was displayed. The vehicle lost motive power, and the check engine warning light was illuminated. The contact spoke with an independent mechanic, who informed the contact that the vehicle needed to be diagnosed. The contact continued to drive, and the engine power reduced message was displayed, and the check engine warning light illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The dealer contacted the manufacturer for additional guidance. The dealer later informed her that the vehicle needed two computer program updates. The vehicle was repaired, but the failure recurred. While driving at unknown speeds, the vehicle decelerated. The reduce engine power message was displayed. The vehicle was taken back to the same local dealer, where it was diagnosed that the air conditioner caused the failure, the charge air cooler was freezing, and the turbo and shutter system needed to be cleaned. The vehicle was repaired, but the failure persisted. While driving at highway speeds, the reduced engine power message was displayed. The check engine warning light was illuminated. The vehicle was taken to another local dealer, Michael Bates Chevrolet Inc. (23755 Allen Rd., Woodhaven, MI 48183, (734) 365-6790), where it was diagnosed that there was zero pressure in the turbocharger. The vehicle was not repaired. The manufacturer was contacted, and a complaint was filed. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572076February 15, 2024
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated that while inspecting under the hood, it was discovered that oil had leaked into the engine compartment. The contact discovered that the vehicle had experienced excessive oil consumption and extra quarts of oil were required and added to the engine every two days. The vehicle was taken to the local dealer who replaced a faulty sensor, but the failure persisted. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571848February 14, 2024
ENGINE
Problem first appeared with the limp mode being initiated by the vehicles computer system. This occurred at 96,000 miles in July of 2021. After running numerous diagnostics with a OBD scanner, and removing VVT solenoids, came to the conclusion it was the problem. After replacing with new OEM Solenoids and restarting the computer from the battery. The problem seemed to be resolved. In March of 2021the vehicle started losing oil by the quart each week. January 2022 the computer link initiated the limp mode again at 100,000 miles. After trying to diagnose using OBD, the conclusion was not apparent. Followed up by taking the air box off and found oil in the vacuum line for the air box. Continue the investigation by removing the PCV valve and the VVT solenoids. Found large amounts of oil(more than Chevy engineers allowed). Then proceeded to reassemble and run compression tests. Found "blow by" to be so bad that the oil was blowing out of the valve cover and past the seal. Disassembled the intake manifold and found puddles of oil in the base of the intake manifold. The MAF system had large amounts of carbon build up. Cleaned intake components meticulously. Reassembled and problem went away only to reemerge with massive oil loss September of 2022. Took to the dealer and they kept vehicle an entire week to report they found no oil loss. We then decided to rebuild engine; seals, pistons, rings, bolts etc.. After removing engine (January 2023 113,000miles) completely and breaking it down to crankshaft, I came to the conclusion the Intake manifolds direct injection system has a major flaw (mainly due to a pinhole becoming clogged found in the middle of the intake valve system). Causing massive pressure issues that can lead to full engine failure. So much carbon build up on pistons with major ignition problems visible by piston damage. In February of 2024 (131,000miles). Problem has started to reoccur with much blow by continuing near valve seal. I have pics
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571928February 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the turn signals and the speed odometer were inoperable. The vehicle was taken to the dealer. The contact was informed that there were no open recalls on the VIN for the failure. Additionally, the contact was advised to take the vehicle where the vehicle was purchased for the repair. The contact stated that the vehicle had several failures since purchasing the vehicle three years ago. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571664February 13, 2024
SERVICE BRAKES
Vacuum pump failed at 39,000 miles causing little to no brake boost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571514February 12, 2024
UNKNOWN OR OTHER
Parked car and got out was bumped by car as it shifted to reverse by it self knocked me down and dragged me about 80 feet I let go as I seen it heading for tree it hit the tree stopping and damaging front door which was open. Repaired at local dealer which said they checked it and said they could not find any reason the same thing happened one year ago.talked to another person who said he had same thing happen.no I am afraid to drive it car has only 10000 miles am very afraid for family’s safety was not injured but I very well could have been.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571350February 11, 2024
SEAT BELTS
My son was just in his car seat with the seat belt as an extra layer of protection and the seat belt wouldn’t retract. My son was stuck. Thank god it wasn’t an accident. Passenger side back seat belt. This needs to be dealt with. It took me 30 mins because I was trying to get it to retract and it started to squeeze my baby legs. I did take a video. It only lets me upload photos. Please contact me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570949February 9, 2024
VISIBILITY/WIPER
While vehicle was in motion front wiper failed to operate while it was heavily raining. Resulting in have to pull to side of road and request a tow to a mechanics due to the dangerous hazard of no longer being able to see out of front windshield and possibly causing accidents and or fatalities. This problem was due to the Ball joint linkage system failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570953February 9, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Chevrolet Equinox. The contact stated that moisture was leaking from the panoramic sunroof. On multiple occasions, the contact stated that the floor of the vehicle was soaked with moisture upon entering the vehicle. The contact also stated that the vehicle was flooded, and that moisture had accumulated up to the ankles. Moisture was also leaking onto the contact's head from the panoramic sunroof while driving. The vehicle was taken to a dealer on several occasions where attempts to repair the vehicle were performed; however, the failure persisted after each repair. After the latest visit, the contact was informed that mold had grown inside the vehicle due to the failure. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570972February 9, 2024
ENGINE
Due to an oil consumption issue the engine failed while there was still 1000+ miles before the next oil change was due. There was no warning light indication that the vehicle needed oil. Needed to replace the entire engine. After engine was replaced we were required to monitor the oil consumption consistently. The issue continued and oil had to be monitored and changed more often than manufacturer recommendations. The vehicle was brought to an independent service center who then performed the work to replace the engine. Before the vehicle was brought to an independent service center we went directly to the Chevy Dealer that we bought the vehicle from. They wanted nothing to do with it and did not even offer to inspect the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570975February 9, 2024
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving at an undisclosed speed at the drive-thru, the engine made a knocking sound. The vehicle then lost motive power and failed to restart. No warning light was illuminated. Additionally, after the vehicle had an oil change at the dealer, the engine started consuming an excessive amount of oil, causing frequent oil changes every 3,000 miles. The oil life monitor system displayed 60% of oil remaining; however, when the vehicle was taken to Walmart for an oil change, the contact was informed that there was no oil in the engine. The vehicle also jerked while driving. The vehicle was towed to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571020February 9, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the service brake assists warning light illuminated. The contact stated that right after the warning light illuminated, the contact rear-ended the vehicle in front. The vehicle was taken to an independent mechanic, but the failure could not be duplicated. The contact stated that the failure had reoccurred. The contact stated that the brakes were inoperable. The contact stated that the brakes were inoperable for approximately 10 seconds while driving 40 MPH on a busy roadway. The vehicle was taken to the dealer where it was diagnosed with a failed vacuum pump for the braking system. The contact was informed that the vacuum pump needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571122February 9, 2024
POWER TRAIN, ENGINE
Chevy sold the Equinox knowing full well that it had engine problems. The oil system fails, using oil at an excessive rate and oil dumping from engine. They were aware that around 80,000 miles the car would need over $4000 in repairs. They also knew the timing chain gets off timing causing over $2000 in repairs. Both of which happened to my vehicle within 6 months. The Engine ceased up and was undrivable. It sat in our driveway for over 18 months while we paid off the loan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570749February 8, 2024
SEAT BELTS
My wife drove her car to Arizona from Idaho in January 2024. I flew down from Idaho with my 6 year old grandson last week and when she picked us up from the airport, I attempted to buckle my grandson into the rear seats and found both seat belts, left and right rear to be broken and unusable. The seat belts would not retract at all when pulled out of the normal position. We had to buckle my grandson in the middle position since it was the only working rear belt. Prior to January 2024 we routinely used these seat belts to fasten two car seats in the back seat so I know that they were in good working condition prior to that time. It appears to me that there must be a defect in these belts since they both stopped working at the same time. We had it checked out at Friendly Auto Center in Mesa, Arizona and they said that the seat belt mechanisms both needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570760February 8, 2024
UNKNOWN OR OTHER, ENGINE
I had just bought this car from a friend of mine and the first couple days it was fine then I was on the interstate and it started making this loud sound and stop going in the middle of the interstate and I was stuck on the interstate with my child and couldn’t get the dam thing to go anywhere I called someone to come help me they looked at it and said it was the engine or the time and chain I’m not really sure of what the problem is but it scared me so back I couldn’t get over to the shoulder to save my life I was stuck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570811February 8, 2024
SERVICE BRAKES, ENGINE
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the brake assists, and the check engine warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed oil valve. The vehicle was repaired. The contact was informed that when the check engine warning light illuminated, other warning lights would sometimes become illuminate. The contact stated that a day later, while driving at an undisclosed speed, the brakes were inoperable. The contact depressed the brake pedal and the contact noticed that the brake pedal was difficult to depress. The brake assists warning light illuminated and then disappeared. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570815February 8, 2024
ENGINE
Oil consumption issue with no warning and no indicator lights. I get regular oil changes and was never told I was ever low on oil. Engine was running with no oil and cause pistons to misfire and vehicle began stalling with my young children in the vehicle. Piston damage has caused metal shavings to enter engine and engine now needs to be replaced with 61,000 miles on the vehicle. My safety and my children’s safety was risked with no warning and no indication there was any issue, which could have resulted in an engine fire. Two different repair shops said this is a common issue with the equinox and has been involved in class action lawsuits in other states for models 2008-2017. I have called the dealership which resold the vehicle to me used knowing there was an issue and didn’t disclose any information regarding this and they have refused to do anything for me except for so the repairs and have me pay out of pocket because they say there is no issue large enough for a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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