Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11574376February 28, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Oil burns at an alarming rate, no low oil warning. Engine blew up & was rebuilt. A month after engine rebuild, vehicle started to throw the same codes that led to engine failure. I can't keep oil in my vehicle, it has stalled numerous times on busy highway & once at an intersection with my kids in the vehicle. O2 sensors keep frying, catalytic converters keep clogging. Faulty rear main seal valve. Oil is leaking into combustion chamber which has caused manifold issues, spark plugs keep frying. Engine constantly misfires. Frequent engine knocking. My vehicle also seems to have no low oil warning light either. I remember getting an oil change, roughly a month in a half later i checked it again and my dip stick was bone dry. Chevy is aware of defects, but they refuse to do anything for the thousands of customers who have complained about the same exact things I am. There are numerous lawsuits for this exact issue, unfortunately not in my state. The value of my vehicle has dropped substantially to the point I am now upside down with my loan. I've looked into trading it in and my highest offer was $1,500 because of the issues that have been reported. There are so many people dealing with this same exact problem and we are all being ignored. I can't even go trade my vehicle in for something that will actually run without me having to dump hundreds of dollars into it every few months. Not only that, but these defects are extremely dangerous! My vehicle completely shut off while i was driving roughly 60-65mph in crazy/speeding traffic in the middle of rush hour & I had my two little girls with me. When help finally arrived, it was discovered that yet again, there was no oil in my vehicle even though I added roughly 2.5 quarts within a month in a half of this incident occurring. My vehicle over heated... this is absolutely uncalled for and isnt something that happens because of owners negligence. Someone please help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574474February 28, 2024
FUEL/PROPULSION SYSTEM
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574470February 28, 2024
FUEL/PROPULSION SYSTEM
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574288February 27, 2024
ENGINE
Vehicle stalling, smell of fuel in oil. Dealer reported - high-pressure fuel pump failure, excessive fuel in crank case. Vehicle stalled/misfiring CEL present. Vehicle had to be towed to dealer from an island. Dealer will not warranty the part. Vehicle had less than 3,000 miles. Yes, three thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573946February 26, 2024
SERVICE BRAKES
Hit my brakes and had nothing but a hard pedal NO BRAKES AT ALL! This almost caused a major accident being speed limit is 70 and I could not stop the car. There was no warning light until I shut it off and turned it back on then lights blinked and said brake assist failure then the warning disappeared once again. This is very scary and I cannot believe there were other reports and nothing has been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574090February 26, 2024
POWER TRAIN
My equinox has only 70,000 miles and they found ground bearings in the transfer case and it cost me $2000 to fix they said this was an unusual repair to report it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573831February 25, 2024
SERVICE BRAKES
No warnings or lights. Brakes failed taking vehicle out of garage with foster children. All maintenance was kept up. 55,900 miles. Towed to Nissan dealer where purchased. Shop didn't know the cause. Vehicle could not be repaired because the cause was never found. Could it happen again, out of the blue, without warning. Documents available on request only. Dates of incident may be off a bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573657February 23, 2024
SUSPENSION, WHEELS, STEERING
Bent driveshaft
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573425February 22, 2024
ELECTRICAL SYSTEM
U1345- code for shutter malfunction in front of vehicle. Says water intrusion and has a fix of splicing the wires. Chevy will not cover although it has a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573501February 22, 2024
SERVICE BRAKES
Brake control lost with no warning. Friend whom bought same car 2 days after me experienced same scenario around October 2023. I just dropped off my kid and I was coming off the highway! I could have killed others and if happened 20 mins prior my children! I'm a single mom and my kids only have me. There's no way this is coincidence on the same make, model, year! There has to be a faulty brake system that needs addressed before people do die!! I've been without my car for 3 days now and no one has answers!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573114February 21, 2024
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact stated that while the was vehicle parked, it was discovered that engine oil had leaked from the vehicle and the engine oil level was extremely low. The vehicle was later towed to the local dealer who diagnosed that the rear main seal had failed due to the positive crankcase ventilation system being clogged. The rear main seal was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 119,963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572887February 20, 2024
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated that while her son was driving approximately 20 MPH, the vehicle stalled. The vehicle was later towed to the local dealer who diagnosed that the engine had failed due to extremely low engine oil. The contact was informed that the engine oil was four quarts low. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the regularly scheduled oil changes were always performed on the vehicle and that the engine had experienced excessive oil consumption. The manufacturer was notified of the failure. The approximate failure mileage was 94,000. The contact stated this could have been a VERY serious problem had the engine failed while her son was on the freeway traveling 70 MPH instead of only driving 20MPH. The contact had the engine rebuilt for over $8,000 and GM offered me a "Goodwill offering" of a little over $400, but contact declined the offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572904February 20, 2024
POWER TRAIN
The transfer case blew out. (2) in seven months. Every mechanic that has looked at it says that the bearings sheered and caused metal fragments into the gears causing the transfer case to fail. There was no warning when this happened, no dash lights, just severe grinding and I parked the car. The mechanic pulled it into the bay to further investigate and that is when it blew out and all of the fluid poured out. In July, the same thing happened. Had it replaced and 7 months later it happened again. I had only driven the car 15k miles in 7 months when the transfer case blew out again. After reading forums there are many people that have been effected by the transfer case blowing out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572964February 20, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
The brake system failed without any indication it would do so. The dealership acknowledged the car brake pedal was not able to be moved when attempting to stop the vehicle and the vehicle did not stop by use of the brakes. The Equinox is no longer in my possession and was bought by Dick Genthe Chevrolet. The safety of myself, my 11 year old daughter and the drivers around me were put at risk due to the brakes locking up with no prior notice or indication this would happen. The brakes locked up as I was exiting the expressway and I had to turn the car on a side street and let it coast in order for it to stop. GM and Dick Genthe Chevrolet take no accountability for the incident and instead told me that the car worked well the first four years at least. In January 2024 the check engine light came on and I had it checked in the service department by the manager and the P code that came back was a sensor issue and the service manager said that it was nothing serious and the car was safe and the check engine light would likely go off on its own in two days or so. After the brakes had already failed, a "service brakes" warning message showed in the display and the check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573009February 20, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
2/20/24 while coming to a stop at a stop light in a busy intersection, the car completely died/shut down. Hazard lights could not be turned on. No lights in car, no error message. no lights at all. RPM gauges remained in the same position as when the vehicle died. I was able to put it in park. After about 5 minutes the car was able to be restarted. It was not clear why it finally restarted. I tried to push break, push start button and push hazards. There have been similar incidents in the past but this incident took much longer to be able to restart the car. Those incidents the RPM gauge dropped into the off position in those other situations. The hazard lights were at least able to be turned on and I still had lights in my dash. This is a dangerous engine error that can not be replicated for service personnel to demonstrate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573045February 20, 2024
ENGINE
The vehicle stopped middle of traffic, engine light came on. Took ti mechanic states need a new engine 100,000 2016. Diagnosed no oil, engine burning oil, it stutters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573048February 20, 2024
SERVICE BRAKES
The vacuum pump exploded and caused issues with the cam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573061February 20, 2024
UNKNOWN OR OTHER
When I would start my car in the morning, it would stall/sputter and make clanking noises. The check engine light came on, and I took it to the dealership for repair. They replaced a fuel injector and then the next day I had the same issue and took it back to the dealership. They replaced another fuel injector and when I got it home and tried to start it a few days later, the same issue persisted. I took it back to the dealership and asked they keep it a few days to test their repairs and they’ve had the car almost 4 months now. They don’t know what the issue is. They’ve brought in engineers from GM and still can’t identify the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572678February 19, 2024
ENGINE
severe engine knocking and oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572714February 19, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
My car received an oil changed recently and then shortly after my engine went completely out due to having no oil. My timing chain stretched out and broke resulting in no compression to my engine. The light didn’t even come on to indicate that there was an issue until after the car completely broke down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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