Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11619930October 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Chevrolet Equinox EV. The contact stated that while driving at an undisclosed speed with no other vehicles or objects around, the forward warning collision system was activated. As a result, the automatic emergency braking system applied the brakes, bringing the vehicle to a complete stop in the middle of the roadway. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619762October 14, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
After I engage the right turn signal and complete a right turn, it occasionally bounces the turn signal back too hard and then the "soft" (not fully clicked in) and lights up my left signal about three times. This has happened multiple times since we leased it in early September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619499October 12, 2024
UNKNOWN OR OTHER
I was driving home after picking up my grandson. He was playing on his iPad, and all of I heard something that sounded like a gun shot. Huge pop noise. I didn't know what it was, drove home, didn't think anything of it as I had my grandson. Started to drive my car again and it sounded like there was a door or window open. I check. Nothing. Then thought of the sunroof. Came to a stop and looked at it. Sure enough it shattered. Popped up. Glass is still intact. But shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619065October 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving 60-65 MPH, the brakes became inoperable. The brake pedal failed to depress as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the vacuum pump to the brake booster was inoperable. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619171October 10, 2024
SEAT BELTS
The driver's side seat belt would only extend a few inches so I was not able to pull it across my body and latch it. Until this happened, there was no prior indication that the seat belt was about to fail. Fortunately, this happened at home so I was not stranded. Although the vehicle is a 2019 model year, it has barely been used and is in excellent, clean condition. I tried to free the mechanism myself, but was unable to do so. I ended up calling a mobile mechanic who also tried freeing up the mechanism and was unable to do so. The entire seat belt mechanism had to be replaced. I was very surprised that GM did not cover the cost of replacing this essential (and legally required) safety device, which I believe failed due to a manufacturing defect. (I have over 35 years experience as an automotive reliability/test engineer.) I have the original malfunctioning part in my possession if it is useful to your investigation. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619116October 10, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Flat tire alert gone off 7 times, cameras have stopped working 5 times, climate control stopped working 4 times, nav system sd card shorted out, lane departure operating erratically 2 times tire alert, cameras and lane departure warning are safety features Car was in shop 5 times for 72 days and Chevy says they cannot replicate issue I have all documentation from the service visits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618997October 9, 2024
UNKNOWN OR OTHER
Intermittently, when you start the car, the computer or infotainment system does not work properly. For example starting the car today, the backup camera worked normally until my phone connected. When my phone connected the grid showing me what direction I was going based off of the way the wheel was turned disappeared. No matter what I did I could not get the grid back. This is one of many examples. When this is occurring all functions are extremely slow. For example I got into the car this afternoon and didn't want to hear the radio so I hit mute, the button did nothing. Then I turn the volume down, again it did not go down. Then I hit the phone call button on the steering wheel and again nothing. This seems to consistently happen when you first start the car while on Android phone connects to Android Auto. After a few moments while I'm driving, I am startled because suddenly the volume mutes and then unmutes and then goes down and then goes back up... Basically everything I pressed several moments ago suddenly happens like it's been sitting in a queue indefinitely. When the car is like this, if somebody calls me on the phone the Bluetooth is very garbled or if I use the navigation that's in Android Auto, again everything's very garbled and time delayed. The problem seems to resolve itself sometime around 5 to 10 minutes after I start driving so it only happens when you first start the car and it does not happen every time. The fact that this affects just about every system and the time delay causes things to happen when you're trying to focus on driving makes this a very unsafe situation. I called two local dealers who basically said that they'd be happy to check it out but if there's nothing wrong that general motors will cover, then I have to pay for their time to even look at it. Since it doesn't happen every time, I'm not willing to do that but this is a serious safety concern. I search for similar problems on Google and there are many reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618668October 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I have had several codes pop up on my Equinox, such as P0016, P0017, P0089 and P228D. All of these codes are between the Crankshaft position, variable timing position and high pressure fuel issues. I almost wrecked my SUV because of these 3 factors and I have seen thousands of videos on YouTube with other people having the same issues. This is beyond dangerous to be out on the road driving and these codes pop up causing "Reduce Speed" warnings and "Stabilitrak". This will be the 2nd time I've had to replace the Crankshaft position sensor and Variable Timing Solenoid, along with a brand new timing kit that I had put on right after I bought the car over a year ago, that is now in need of repair. There has to be some way that Chevrolet can fix these issues for those of us who buy their vehicles. They are supposed to be safe, dependable, durable and last longer than what they do before they start having all of these issues. I have had so many problems with the last 2 Equinox's that I have owned and each one of them have all had the same error messages pop up within a year or less of driving them, some have lasted over a year. I as a vehicle owner should not be held responsible for these kinds of issues going on in a vehicle that I still owe for. Chevrolet needs to understand and take care of their customers to prevent accidents from happening, vehicles from breaking down after short periods of time and replace/repair these malfunctions at their cost so that people like me don't keep going out here spending hundreds of dollars for the same fix after a year or 2 replacing, and it sometimes still not even fix the problem. There are so many others out here with the same exact issues that I am having, P0016, P0017, P0089 and 228D codes all dealing with fuel, vehicle speed, Stabilitrak, etc. Something has to be done about this and there has to be a way where they can be fixed for longer than 50,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618740October 8, 2024
VISIBILITY/WIPER
I have had an ongoing concern with my new 2024 Equinox EV RS and wanted to share a potential safety issue. While driving during the daytime, I noticed significant glare reflecting off the front louvered component of the dashboard onto the windshield. This glare severely affected my visibility, especially when driving towards the sun, creating a distraction and making it difficult to see pedestrians, road signs, and other vehicles. This problem has occurred on almost a daily basis if it is sunny. I came very close to hitting a pedestrian walking along the roadside due to the impaired visibility. I explored the Chevy Equinox EV forum and discovered other drivers have complained of a similar problem. I contacted my dealership and showed my salesman the issue and he acknowledged the glare and spoke with the service manager (Patriot Chevrolet in Limerick, PA). The service manager did not leave his office to personally look at the glare. The dealership offered no solutions but told me to call the Chevrolet Customer Service number (800-222-1020). I had an extended conversation with the rep but no meaningful solutions were offered. I have owned many cars in my life but I have never experienced such severe glare and obstructed visibility. I am concerned that someone will be injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618744October 8, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
2012 Chevrolet equinox burns/leaks oil which cause the serpentine belt to pop off & I had to replace it. Having problems with the MAT & IAT codes, just replaced the fuel pump, crankshaft sensor, camshaft sensor, & spark plugs... Car still will not crank. They're saying there's no recall but why are all the Chevrolet equinox malfunctioning with the same problems with no help from the manufacturer?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618745October 8, 2024
STEERING
Steering wheel vibrates and makes grinding noise when coming back from turn, it doesn't do it all the time but about every 15th turn. Taken it to the dealership 3 times and can't find anything wrong with it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618476October 7, 2024
VISIBILITY/WIPER
When driving in the midday sun, the reflection on the dashboard is so bad that I can hardly see out of the windscreen. Happens frequently when driving in direct sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618477October 7, 2024
FUEL/PROPULSION SYSTEM
Vehicle lost power because of a faulty fuel pump control module. On highway could have caused collision. GM knows of problems but not recalling them. Problem has occurred several times. Check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618552October 7, 2024
FUEL/PROPULSION SYSTEM
The Fuel module and fuel pump stalled my car out on a highway causing me to have to quickly roll off the road to not get hit by cars behind me going 60 mph. This car is just at 80000 and the fuel module and pump should not have gone out yet. This seems to be such a problem no one can find the part because it is on back order everywhere, I have been without a vehicle since Sept 19th...and am fixing to go through my second hurricane here in florida with no transportation. I'm trilled with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618307October 6, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
On multiple occasions, the glare back coming from the dashboard is so intense I often lose visibility of the road on sunny days or when passing under lamp posts at night. I have almost gotten into multiple accidents due to not seeing pedestrians and light colored/silver vehicles turning in front of me. I took the car to the dealership so they could try to fix it, but they said it’s up to GM to do anything. I have felt so unsafe driving this vehicle, and this problem is very known in the community, and needs to be fixed asap. I live in a residential area so I often drive slow, but that doesn’t prevent the glare from happening so there aren’t any safety things on my end I could do to make it better and safer to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618309October 6, 2024
FUEL/PROPULSION SYSTEM
Driving on the highway at 65 mph when engine stalked and died. Engine light came on trying to get the vehicle to the right shoulder lane with a hard time braking with engine off and steering problem also. Engine dx code P129F from O'Reilly auto parts store. They told me of the complaints with the fuel pump driver Control Module a alot lower mileage vehicles. Bought the fuel pump module at Fiesta Chevrolet and it's running great for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618107October 4, 2024
VISIBILITY/WIPER
Dashboard design creating significant glare on the windshield. Visibility is impaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618157October 4, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Equinox. The contact stated that while at a complete stop at a traffic light, the engine Auto START/STOP feature engaged, and the engine turned off; however, upon depressing the brake pedal to resume driving, the vehicle failed to respond, rolled backward, and nearly struck another vehicle. The contact depressed the brake pedal several times and the vehicle stopped. There was a message indicating a power brake assist failure displayed. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the vehicle was not designed with a button or switch to manually deactivate the engine Auto START/STOP system. The contact was charged a fee for the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618164October 4, 2024
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Chevrolet Equinox. The contact stated that the vehicle was experiencing an unintended opening and closing of the sunroof. The contact stated that the sunroof was opening and closing independently while driving and while the vehicle was parked and turned off with no keys nearby. The vehicle was taken to the dealer; however, the failure could not be replicated. The dealer contacted the manufacturer and was instructed on how to correct the failure. The dealer followed the manufacturer's instructions; however, the failure persisted. The vehicle remained at the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 57,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618032October 4, 2024
FUEL/PROPULSION SYSTEM
On [XXX], while driving at 10mph in my subdivision, the 2022 Equinox simply died and would not restart. It was towed to Gillman Chevrolet in Harlingen, Texas where it remains today. According to reliable online information, the FUEL PUMP DRIVER CONTROL MODULE failed. I will authorize inspection at the dealership. I shutter to think what could have happened had the module failed five minutes later at 75 mph. God was with me. The problem has been confirmed by the service dept at Gillman Chevrolet. The vehicle or component has only been inspected by the service department there, although according to the Service Tech, they are in communication with GM about the issue. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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