Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11632358December 25, 2024
ENGINE, POWER TRAIN
I was driving in busy traffic with no warning signs, no check engine lights when all of a sudden my engine lost power an would not restart. I had to get a tow from Kentucky to Michigan to a near by Mechanic where he ran a boroscope. The timing chain failed which then valves hit the pistons. I know this has been a big problem for this year equinox.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632265December 24, 2024
ENGINE
I purchased the vehicle November 7, 2024 with 137,251 miles. The car shakes and jerks violently while in idle, mostly at stop signs and red lights. The car will lag or stall while accelerating on the highway. It gets so extreme that the vehicle has almost failed and cut off while in motion. That raised red flags and safety concerns for me as the driver, my children as passengers, pedestrians, and other drivers as well. I looked up common issues and discovered that this particular problem is common in this car and i immediately called GM. I was told by GM, the manufacturer, that they did offer a, “Special Coverage Adjustment” back in 2020 for “N192291100 Excessive Engine Oil Consumption – US Only.” Some 2013 model year Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine (RPO LEA) may exhibit excessive engine oil consumption (less than 2,000 miles [3,200 km] per quart [0.946 L] of engine oil), due to piston ring wear. If this condition is present, an audible rattle or knock from the engine may be heard. The engine oil pressure telltale may illuminate on the instrument panel or the following message may appear in the Driver Information Center: "Oil Pressure Low – Stop Engine". Dealers are to perform an oil consumption test and install new pistons and piston rings if excessive consumption is found. In addition, dealers are to repair or replace any engine components that require repair or replacement if the need for such repair or replacement was solely caused by excessive oil consumption due to piston ring wear. The repairs will be made at no charge to the Customer. This warranty expired in 2020. The car lags while accelerating. The car has suddenly stopped twice while driving. The car shakes and jerks violently especially while in idle. The car has been serviced for two oil changes since date of purchase and has been diagnosed of engine burning oil. GM will not consider offering any assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632290December 24, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
Electronics continually work in a “muted” manor. Not enough heat from the seat, steering wheel etc. Park assist and cruise control disengage on their own. Infotainment screen fails to recognize key fob and reboots radio. Entire camera system frequently goes out with an error that no cameras are even hooked up. HVAC system runs way too cold. Blower cuts out. Random vents will work, others don’t or struggle. Zero airflow out of the rear vents. Excessive water drips out of vehicle from several spots while either minimal or no exhaust coming from tailpipe. Sometimes exhaust comes from under the hood. Transmission shifts when it shouldn’t and doesn’t when it should. Grinding sensation from gas pedal upon accelerating. Very sluggish. No power. Rpms reach 3000-4000 trying to accelerate down steep inclines. Gravity is no match for this vehicle. Long shifts cause vehicle to remain in a state of constant braking. Getting only 18 mpg. Can’t maintain speed. Every shift is felt in pedals and steering wheel. Pulls to different sides after each shift. Power steering much too tight and difficult to turn. Numerous times fuel has failed to reach the engine. Not having control of acceleration, steering and no winter warmth is dangerous. At best. It’s downright deadly. DePaula Chevrolet will do absolutely nothing. GM corporate was also no help. This vehicle is destroying me financially and cost me my job. These problems have been happening daily since two miles after I left the lot on the date of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632289December 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving at a speed of 15/20mph on the snowy road with the AWD activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated Antilock Braking System and StabiliTrak® Stability Control System. I do not feel safe in this 2024 Equinox RS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632129December 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2025 Chevrolet Equinox EV. The contact stated that after charging the electric motor, the vehicle immediately lost charge within twenty minutes of driving. The contact stated that the vehicle would not properly remain charged. The contact was concerned that the vehicle might lose automotive power and stall. The vehicle also failed to blow warm air, making it difficult to defrost the windows. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The contact previously received a letter from the manufacturer about reducing the charging time to prevent a fire risk. The failure mileage was 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632192December 23, 2024
ENGINE
This car burns through oil faster than anything despite regular oil changes and fills in between. Never sends a sensor for low oil and now it is believed to have blown a head gasket likely due to this oil issue. There was an extended fix for pistons issued but the date to qualify was before I purchased this car so I was not eligible-I just saw this recently. This is a danger causing the engine to fail while driving without any warning of any issue leading up to it. I have read hundreds if not thousands of complaints of this exact issue online and on Facebook. The company still has yet to this date to recall this vehicle. I also see there has been a class action settlement which I also was never invited to participate in and I believe this issue needs to be investigated further for faulty parts. My vehicles stalled out several times while driving!! Please please look into the complaints on this specific make,model and year and hold this company accountable for the money people have lost trying to maintain and fix this car while they fail to acknowledge it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632196December 23, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart however the failure would recur. The failure occurred on 4 separate occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was no oil, although the panel showed the vehicle had 40% oil, transmission, and a high-pressure fuel pump. The vehicle was repaired but the failures persisted. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632220December 23, 2024
ENGINE
Rear crankshaft seal has failed. Engin oil has blown out at bottom of engine and all over underside of car. Oil has covered the exhaust system causing smoke in and outside of car. Leaked engine oil could have ignited and caused a fire that would have consumed the entire car. There appears to be numerous postings on the internet of other chevy equinox owners with the same problem. There was no prior warning that the crankshaft oil seal was in the process of failure. I personally checked the oil pan drain plug and the oil filter cap, and these were not the issue of the oil leak. Again, from my investigation on the internet sites, it appears to be a common issue with the General Motors 2.4 Liter Vortec engine in the Chevrolet equinox car model. This issue can and probably result in total engine failure and need of engine replacement. The repair to replace the rear crankshaft oil seal is very costly and should not be needed on any vehicle with normal wear and use. With my internet investigation there appears to be a design problem with the PCV design and system. The PCV system is prone to clogging and freeze up in cold weather. This can result in excessive internal engine pressure the is a major cause of blowout of the crack shaft oil seal. The temperature at the night before was only 9 degrees. The car was last used under freezing conditions which could have contributed to engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631997December 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631926December 21, 2024
ENGINE
We purchased a 2016 Chevy equinox with a 2.4 eco-tech engine in September 2023 for approximately $14,000 and 95,000 miles. In September 2024, our vehicle seemed to malfunction at a gas station. When my husband attempted to turn the car on, it sputtered and several different lights lit up the dashboard. The car wouldnt start and we had to have it towed. The shop informed us the next day that there was zero oil in the car and our engine had blown. This was extremely shocking to us as we had zero issues prior to this and had our oil and tires changed within the last month. Upon their inspection, they stated no oil in the car. We told them we had recently had it changed at an oil shop. A shop employee then informed us there were known issues with this type of engine and we should look into it. Upon further research, we discovered this engine had indeed experienced issues over the past several years. A lawsuit was apparently settled regarding the 2010-2013 vehicles and 2014-2017 were now also experiencing issues. There is a class action lawsuit going on in a southern state as well. I contacted the MN OIG office and they advised we file a complaint here. We still owed approximately 9,000$ when this happened. I contacted GM support at 866-366-2273 on 10/7 and spoke with rep Jasmine and supervisor Rochelle. They advised they cannot open a case for me unless I pay to have the car towed to a GM approved dealer and pay for a diagnostic. They stated it’s possible but not likely that I would receive any assistance due to the power train warranty am expiring at 60,000 miles. I advised I cannot afford to pay to have it towed a 3rd time and diagnosed again just in the hope they would be able to help. Prior to this happening, we did not experience any issues with the vehicle and it wasn’t indicating there were any issues (there were no lights on to show something wasn’t functioning properly).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631797December 20, 2024
ENGINE
Good afternoon I hope everyone is well. This complaint I'm filing for Turbocharger/Supercharger A under boost condition (P0299) with my daughters 2018 Chevy Equinox. When you research this error with Chevy/GM vehicles you'll see this impacts all vehicles, but Chevy/GM is only recalling their vehicles from 2022+. I've spoken with numerous auto mechanics throughout the United States, and every auto mechanic has stated this is an issue that impacts all Chevy and GM vehicles. Both Chevy and GM are deceiving everyone and there's a significant issue that requires Chevy and GM should address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631673December 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631695December 19, 2024
SERVICE BRAKES
Entering a freeway off-ramp at about 65 mph, I depressed the brakes and the brake pedal went to the floor with little resistance. Two error messages were displayed on the dashboard: "Brake System Failure - 62 MPH Top Speed" and "Service ESC". The following dashboard lights came on: Check Engine, Brake, ESC, ABS. I held the brake pedal to the floor and coasted to a complete stop at the intersection, then proceeded slowly into a nearby parking lot and stopped. Braking effort did not become difficult, rather it was reduced to a small fraction of normal braking power. An online search indicated that disconnecting/reconnecting the negative battery terminal might resolve the problem, and it did, allowing me to carefully drive home with full braking. The local Chevrolet dealer replaced the brake system control module based on GM document 5081450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631420December 18, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Equinox. The contact stated that upon slowing down, the vehicle rocked back and forth violently. The contact stated that the check engine and reduced engine power warning lights were illuminated. The contact stated that the vehicle failed to exceed 23 MPH. The vehicle was taken to an independent mechanic where the vehicle was diagnosed and the contact was informed that there was excess crankshaft pressure, the crankshaft faces were faulty, and the pistons needed to be replaced. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631485December 18, 2024
SUSPENSION, ENGINE AND ENGINE COOLING
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving approximately 50 MPH and depressing the accelerator pedal, the vehicle stalled. The contact stated that the vehicle coasted off to the side of the road. The contact had the vehicle towed to an independent dealer where the vehicle was purchased. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that later while driving approximately 55 MPH and going left around a bend, there was an abnormal sound like metal snapping coming from the rear of the vehicle. The contact stated that the driver's side rear tire had stopped rolling. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to the same dealer where it was purchased. The vehicle was diagnosed and determined that the rear subframe and suspension had collapsed due to extreme rust. The contact stated that the vehicle was repaired; however, another failure occurred. The contact stated that after refueling the vehicle failed to start. The contact had the vehicle towed back to the same independent dealer. The dealer was unable to repair the vehicle and informed the contact that the vehicle was to be auctioned off. The manufacturer was not informed of the failure. The failure mileage was approximately 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631131December 17, 2024
VISIBILITY/WIPER
The reflection of the grate on the dashboard on the windshield creating astigmatism; blurs my vision beyond the point of distraction. My eyes hurt after a short period trying to adjust to the shifting grate. I have informed my salesman at the dealership. Seeking a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631207December 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2008 Chevrolet Equinox. The contact stated that there was an abnormally strong fuel odor on the outside of the vehicle and the odor was entering into the cabin of the vehicle. The contact noticed that fuel was leaking from the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631110December 16, 2024
VISIBILITY/WIPER
There is a really bad glare on the front windshield during the day. It makes seeing out the windshield very hard to see cars and pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630978December 16, 2024
ENGINE
Oil burns, no leaks, no lights appear for low oil. I get the oil changed every 3000 miles. We put 3 quarts in and 200 miles later it's burned 1.5 qt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630987December 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC works ok at normal highway speeds but when the vehicle in front slows to under about 25mph the ACC doesn't slow down anymore. Then the vehicle alerts with the emergency breaking light and you need to stomp on the breaks to avoid a collision. It has been like this since I bought the car and Chevrolet doesn't seem to know what the problem is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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