Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11654211April 11, 2025
ENGINE, UNKNOWN OR OTHER
The 2016 Equinox is not keeping oil in the engine. Therefore, the engine is unsafe and extremely dangerous - there is no warning! It will just stop in traffic! Life threatening to driver, passengers and other vehicles on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653781April 9, 2025
FUEL/PROPULSION SYSTEM
Vehicle engine ceased operation suddenly at highway speed on busy interstate highway making it very difficult for operator to safely get vehicle to shoulder of interstate and creating a dangerous situation for vehicle occupants and everyone involved in transporting occupants and removing the vehicle from interstate shoulder dealer service repairing vehicle indicated problem was fuel control module failure and occurs often in many late model Chevrolet vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653630April 9, 2025
POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving 20 MPH, the transmission unexpectedly shifted into neutral(N). No warning light was illuminated. The contact was able to shift back to drive(D); however, the vehicle idled while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 1,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653588April 9, 2025
ELECTRICAL SYSTEM
While driving, all my displays which includes speed and car warning indicators, went blank and the red light (collision warning) started flashing as if there was something in front of my car, but my car acted fine. I pulled over and then everything slowly came back on. The car continued to run just fine. It was just both displays went totally black and then the red collision warning lights were flashing. Car never turned off. Never had to restart car. No resets performed. Displays came back on after a short period of time. Interesting, the radio and volume had to be turned back on. Acted as if displays rebooted, but did not affect car mobility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653335April 8, 2025
SERVICE BRAKES
Brake system failure Brake assist failure Speed limited 3800 mill Ev equinox 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653381April 8, 2025
VISIBILITY/WIPER
When driving in direct sunlight the dashboard glare is dangerous and prevents full visibility out of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653527April 8, 2025
VISIBILITY/WIPER
Glare from the sun on the dash causes blindness and unable to safely see out of the windshield. It's a safety hazard to operate and unsafe for anyone else on he road when the sun hits it. Test drove and bought the car on a cloudy day and the first time the sun hit my dash I nearly rear ended the car in front of me. Emergency braking system activated to avoid a collision due to me not being able to see the brake lights in front of me even though I was wearing sunglasses
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653570April 8, 2025
VISIBILITY/WIPER, EXTERIOR LIGHTING
The dashboard glare is very noticeable and makes it difficult to see out of. After the right turn signal disengages it will sometimes initiate the left turn signal for 3 clicks. Both are saftey flaws
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653184April 7, 2025
POWER TRAIN
Winter of 2023/early 2024- during very cold period, I was on the freeway where it is 70 mph, and received a warning of a power train underboost- car said low power mode. It was caused by water accumulating and freezing. According to the Cheverolet bulletin, it was a known issue and I had the car serviced with the wrap put on it required. This was a scary event because I was on the highway and could not go the speed limit and had to exit. Fast forward to this past winter: early 2025- very cold period. Again had a low power mode when I was accelerating to get on the freeway from the ramp, suddenly could not get to speed and was passed on the on-ramp- exceedingly scary and unsafe, had to drive with hazards on and exit next exit. It was an overboost error that caused it. Again, water froze in the valve. new fix is to put a "bra" on the lower part of the grill when it is below freezing and take it off when it is not freezing out. Ridiculous fix with 20 clips and it is a true safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653105April 7, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WIRELESS CHARGING OVERHEATS - CAUSES BURNS POTENTIAL PHONE DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652982April 5, 2025
ELECTRICAL SYSTEM
Component Malfunction and Availability for Inspection: The vehicle’s infotainment system is critically malfunctioning and poses a serious safety threat. The issue has persisted despite four service attempts, and GM refuses to repair it. The vehicle is available for inspection upon request. Safety Risk: This malfunction creates an extremely hazardous driving condition. While traveling at highway speeds in unfamiliar, high-traffic areas, the system has suddenly frozen, pixelated, emitted loud static from the speakers, and disabled all controls. In one incident during Chicago rush hour (65 mph zone), I lost navigation, audio controls, and screen functionality simultaneously. The sudden, jarring noise and visual failure distracted me and left me unaware of my location. With no safe exits, I had to dangerously operate my phone while steering through speeding traffic just to regain directions—putting my life and others at risk. This wasn’t a choice, it was a desperate action forced by a system failure. This situation was terrifying, disorienting, and could have easily resulted in a crash. Reproduction/Confirmation of the Problem: The issue has not been successfully reproduced by the dealer, despite recurring complaints and multiple service visits. It occurs regardless of whether a device is connected via Bluetooth or USB, and with different users' phones. Inspection by Others: The manufacturer has failed to correct the issue after repeated attempts. The vehicle has not been inspected by the police or insurance representatives. Warning Signs and Timeline: No warning lamps or messages appear before the failure. It strikes without notice. The system shows severe symptoms: frozen screen, distorted sound, mismatched song info, unresponsive buttons, and audio continuing after the car is shut off. Restarting the vehicle does not fix it. The randomness and severity of these failures make the vehicle unsafe to operate, especially in high-speed or unfamiliar driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652773April 4, 2025
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was restarted; however, while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The contact stated that the failure had occurred while driving on a four-lane busy highway. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652702April 4, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
While driving my 2025 Chevrolet Equinox, both the digital instrument cluster and infotainment screen suddenly turned off without warning. This blackout lasted for several seconds before both systems rebooted and returned to normal. This has happened multiple times and does not seem related to any specific driving condition, speed, or weather. The vehicle itself continues to operate normally during the blackout, but the sudden loss of all visual information — including speed, alerts, and navigation — poses a serious safety risk. No warning lights or error messages appeared before or during the incident. This issue started shortly after receiving an over-the-air software update labeled GM N25-F172AE. The problem has not yet been confirmed or resolved by a dealer, and the vehicle has not been inspected by police or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652518April 3, 2025
VISIBILITY/WIPER
It is difficult to see out of the windshield when the sun in shining. The material the dash is made of makes an awful reflection on the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652644April 3, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Inappropriately activates forward emergency braking without a vehicle ahead or obstruction ahead. Inappropriately activates reverse emergency braking without a vehicle or obstruction behind. Inappropriately activating forward collision alert without vehicle or obstruction ahead. Gauge cluster display goes black while vehicle is in motion. Hypersensitivity of the left blind spot monitor. Activates without a vehicle or obstruction within the blind spot area. Causes distracting strobing during dark hours. Dealership claims to be unable to reproduce any of these issues. Claims there is no software update available to address these specific concerns nor is there a software update available in general for the vehicle. The unexpected emergency braking has left me stuck in the middle of a normally busy intersection as well as blocking another two lane road when my gauge cluster also turned off with a emergency braking incident and I could not change gears and did not know the parking brake engaged as well due to the display being off as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652479April 3, 2025
POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The vehicle was taken to a nearby dealer, where the rear differential oil was drained, and metal shavings were found in the oil. The dealer determined that the rear end assembly needed to be replaced; however, the part was not available. The dealer had ordered the part. The contact stated that the vehicle had been at the dealer for repairs since January 10, 2025. The vehicle was not repaired. The manufacturer was notified of the failure and recently sent an email, advising the contact that the part was not yet available to repair the vehicle. The failure mileage was approximately 1,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652287April 2, 2025
ENGINE
My son was coming home from work 3/26/2025 after 5 pm, when a warning message came on that said "Engine Power Reduced". My son attempted to pull over, however, the brakes did not work. This caused a definite safety risk to my son and others as he could not stop the vehicle. Gratefully, he was on the street and not on the freeway where speeds are higher which could have caused injury or possibly death. He found a clear area to pull over and put the car in park and pushed the start/stop button to turn off the car. The car had to be towed to my home. The car was towed to the repair shop 4/1/2025. There were no previous warning messages regarding the engine or otherwise until the day of the incident. The vehicle is currently in the shop and has been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652361April 2, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Service Stabilitrak, Power Steering light, Check Engine light. Door locks lock and unlock continuously. Randomly has No acceleration, causes jolting at a low speed. Available for inspection asap. The code “UO101” comes up in a diagnostic test. Overall, the car basically shuts down while driving at no specific speed. Safety of myself and others is at risk because this can cause an accident resulting in being rear ended/collision with car and other vehicles as it randomly happens when driving. I took my car to the dealership on 3/5/25 and expressed this issue and they could not diagnose it as it was not physically happening after I dropped it off to them. They had the car for 4 days and couldn’t duplicate the issue. They gave back the car and told me there was no issue with the vehicle and it is continuing to happen again. They told me to get proof of the incident on video when it happens again. (I was able to get a video today 4/3/25) There is no warning before this event happens. It will go away and not happen for a few days and then the next day it is not drivable. I am concerned for the safety of myself and others and would like to find the cause of this once and for all. I’d like for the dealership to not send me away without a reason why this is happening or fixing my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652039April 1, 2025
FUEL/PROPULSION SYSTEM
The vehicle stopped running. We brought it to the mechanic. The mechanic confirmed that it is a high-pressure fuel pump malfunction and a known issue with these vehicles. All the oil has leaked out because of this issue, which could cause a fire. There is a huge charge to replace this and the spark plugs which were affected by the leak. There is a recall for certain 2015 equinox is because of this very issue, however ours is not covered for some reason. We would like to make a formal complaint so that our vehicle can be covered under this issue like the other 2015 equinox with a high-pressure fuel pump malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651749March 31, 2025
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop immediately. The contact had to firmly depress the brake pedal for the vehicle to respond. The "Service Brake Assist" message was displayed. Additionally, the engine made a clicking sound, and the vehicle lost motive power while driving. The vehicle was towed to an independent mechanic, who related the failure to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The vacuum pump was replaced, but the mechanic discovered metal shavings from the vacuum pump in the engine. The contact was informed that the engine also needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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