Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#10659384November 19, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SINCE MID-AUG, MY EQUINOX HAS BEEN RANDOMLY/INTERMITTENTLY LOSING ENGINE POWER (AS WELL AS STEERING/BRAKING) FOR SHORT PERIODS OF TIME. THANKFULLY, WHILE THIS IS HAPPENING MORE FREQUENTLY, (NOW AT LEAST WEEKLY) IT HAS NOT HAPPENED IN TRAFFIC. WHEN CHECKING SERVICE CODES, THE INDICATED PROBLEM SYSTEMS ARE "SECONDARY IGNITION CIRCUIT" AND "STABILITRAK." I DO NOT FEEL THE CAR IS SAFELY DRIVABLE, BUT MY LOCAL CHEVROLET DEALER CANNOT OFFER ME EVEN A DIAGNOSTIC APPOINTMENT EARLIER THAN DEC 1. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658779November 18, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
A LITTLE OVER A MONTH AGO, I BEGAN EXPERIENCING AN ISSUE WITH MY 2006 CHEVY EQUINOX. THE HEAT STOPPED WORKING. THE FAN WOULD WORK AND BLOW AIR - BUT NO HEAT. I TOOK MY VEHICLE TO A GM DEALERSHIP TO HAVE THEM LOOK AT THE ISSUE. IMMEDIATELY UPON TELLING THEM THE SYMPTOMS, THEY DIAGNOSED MY VEHICLE WITHOUT EVEN LOOKING AT IT. THE SERVICE REP TOLD ME THAT IT WAS "KNOWN ISSUE" WITH THE EQUINOX, THAT ALMOST 4 OUT OF 5 VEHICLES OF THAT MAKE/MODEL/YEAR HAVE THE SAME PROBLEM. HE TOLD ME THE GOOD NEWS WAS THAT THE PART TO FIX IT WAS ONLY $65, BUT THE BAD NEWS WAS THAT THE LABOR WAS $1000. I WAS TOLD THAT THE HINGE ON THE TEMPERATURE BLEND DOOR" WAS BROKEN AT THE ACTUATOR AND THAT THE ENTIRE DASH ASSEMBLY WOULD HAVE TO BE REMOVED TO GET TO THE BROKEN PART. I TOOK MY VEHICLE TO ANOTHER DEALERSHIP AND HAD ALMOST THE SAME ANSWER - ALTHOUGH, TO THEIR CREDIT, THEY DID ACTUALLY LOOK AT THE VEHICLE BEFORE DIAGNOSING IT. BOTH OF THESE GM/CHEVY DEALERSHIPS SHOOK THEIR HEADS AND ALMOST LAUGHED AT ME - SAYING THAT IT WAS A "KNOWN ISSUE". I DECIDED THAT I SHOULDN'T HAVE TO PAY $1000 TO FIX A "KNOWN ISSUE", SO I CALLED CHEVY CUSTOMER SERVICE. KEEP IN MIND THAT MY VEHICLE IS SITTING AT THE DEALERSHIP DURING ALL THIS. AFTER MORE THAN A WEEK, CHEVY TELLS ME THAT MY WARRANTY EXPIRED (I WAS 20K MILES OVER THE WARRANTY) AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY CONVINCE THE DEALERSHIP TO KNOCK 10% OFF MY BILL. GEE... THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658803November 18, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
IN JULY OF THIS YEAR, IT WAS A 100 DEGREE DAY IN CHARLESTON, AND MY WIFE HAD OUR 2 YEARS OLD DAUGHTER IN HER CAR SEAT. MY WIFE HAD THE AIRCONDITIONING ON, AND THE CAR RUNNING, AND SHE CHECKED THE MAIL, FOR SOME REASON, THE LOCKS ON THE DOORS ENGAGED, AND MY DAUGHTER WAS LOCKED IN THE CAR. I IMMEDIATELY CALLED THE DEALER, AND I BROUGHT THE CAR IN FOR SERVICE. THEY HAD MY VEHICLE FOR OVER A WEEK. THEY RETURNED THE VEHICLE TO ME AND INFORMED ME THAT THEY HAD REDONE ALL THE WIRING AND THAT IT SHOULD ALL BE FIXED, AND IT WOULDN'T HAPPEN AGAIN. THEN AS FATE WOULD HAVE IT, OUR REAR VIEW CAMERA STARTED GOING IN AND OUT RANDOMLY, BUT WE DIDN'T THINK ANYTHING OF IT, THEN SURE ENOUGH, ONCE AGAIN IN SEPTEMBER, I HAD MY DAUGHTER OUT TO LUNCH, I PLACED HER IN HER SEAT, STRAPPED HER IN, AND LAID THE KEYS DOWN NEXT TO HER, THE DOORS WERE ALL UNLOCKED, I CLOSED THE BACK DOOR, WENT TO OPEN THE FRONT DOOR, AND THE LOCKS ENGAGED ONCE AGAIN. THIS TIME THE AC WAS NOT RUNNING. MY WIFE HAD A KEY BUT WAS ABOUT 45 MIN AWAY. THIS TIME, THE BABY WAS IN THERE FOR OVER HALF AN HOUR, AND WAS A HYSTERICAL MESS. I IMMEDIATELY CALLED THE DEALER AGAIN, OBVIOUSLY MUCH MORE UPSET THIS TIME, AND ASKED THEM TO EXPLAIN WHAT WAS GOING ON. THEY HAD NO ANSWER AND ASKED ME TO BRING IT IN AGAIN. I BROUGHT THE VEHICLE IN, THEY HAD IT FOR OVER 2 WEEKS AND INFORMED ME THAT THEY HAD RESET EVERYTHING TO FACTORY SPECS, AND GIVEN ME 2 NEW KEY FOBS, AS THEY THOUGHT THE FOBS MAY HAVE BEEN CAUSING THE ISSUE. I GOT THE CAR BACK AND WITHIN AN HOUR, OF GETTING THE CAR BACK, THE CAMERA WENT OUT ON THE DASHBOARD.I CALLED THE SALES MANAGER AGAIN, AND HE CAME AND PICKED THE VEHICLE UP. THE ONLY THING WE HAVE BEEN TOLD AND I QUOTE IS "WE ARE CHASING A GREMLIN IN THE WIRING SYSTEM", THEY CANT FIGURE OUT WHAT IT IS, THEY WANT TO PUT ME IN A NEW 2015. GM CORPORATE CANNOT OFFER ANY RESOLUTION OUTSIDE OF A NEW KEY FOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655407November 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE KEY DISLODGED FROM THE SWITCH. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658588November 17, 2014
STEERING, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ELECTRONIC FUEL PUMP FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658750November 17, 2014
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
SMELLS LIKE SOMETHING IS BURNING & SERVICE ENGINE STAYS LIGHT IS ON, ENGINE HAS LOW POWER OR IS IDLING ROUGH WITH A WHINING NOISE FROM HIGH PRESSURE FUEL PUMP. MODEL 2010 EQUINOX, HAS A COUPLE OTHER RECALLS THAT ALSO TIE INTO THE CONSTANT ELECTRICAL PROBLEMS. ALSO I RECENTLY WENT TO ADJUST THE VENT AND THE BUTTON DISAPPEARED INTO THE DASH. WHAT'S THIS. IT'S SOMETHING NEW EVERY WEEK NOW. NO KNOW CAUSE FOR THE ENGINE LIGHT, DESPITE DIAG. TESTS. MY FUEL MILEAGE IS ALSO SHORTENED ALTHOUGH THE VEHICLE IS ON A STRICT MAINT. SCHEDULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655324November 16, 2014
ENGINE
WE JUST PURCHASED OUR 2006 CHEVY EQUINOX ON 11-15-2014 AN AFTER LEAVING THE DEALERSHIP WE WERE CAUGHT IN A SNOW STORM AND ATTEMPTED TO TURN ON THE HEAT TO WARM UP INSIDE. THE HEAT WASN'T HOT AND THE DEFROST WOULD NOT WORK EITHER AND SO NEED LESS TO SAY WE HAD TO USE A/C AN CRACK THE WINDOWS AN CONSTANTLY WIPE WINDSHIELD TO BE ABLE TO SAFELY DRIVE HOME. THAT BEING SAID I BEGAN TO DO RESEARCH ON THE PROBLEM AN AS SEARCHING I AM FINDING OUT THAT THERE ARE NEUROMAS COMPLAINTS OF THE CHEVY EQUINOX HAVING THE SAME PROBLEM I HAVE DESCRIBED. READING THE COMPLAINTS I HAVE FOUND OUT THE REPAIRS ARE COSTLY AND GM HAS NOT MADE ANY ATTEMPTS TO RECALL THE FAULTY PARTS. AN SO I FELT THAT I HAD A DUTY TO STEP UP AN JOIN THE PATRONS WHO ARE ALSO OR HAVE EXPERIENCED THE SAME PROBLEM. UNFORTUNATELY GM NEEDS TO STEP UP AN TAKE RESPONSIBILITY FOR THE PROBLEMS BEFORE SOMEONE IS KILLED BECAUSE OF FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655174November 15, 2014
UNKNOWN OR OTHER
I HAVE A 2006 CHEVY EQUINOX THAT THE HEATER WILL ONLY BLOW COLD AIR , NO HEAT , TO FIX THE PROBLEM AND THIS COULD COST ME $1200, OR $800, , I ALREDY REPLACED ONCE AND NOW HAVE THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654899November 14, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
06 CHEVY EQUINOX LT2, HEAT STARTED BLOWING COLD AIR. I DIDN'T KNOW THE PROBLEM BUT FORTUNATELY I WENT INTO MY ONSTAR ACCOUNT TO LOOK FOR DIAGNOSIS BUT SINCE SERVICE ENGINE LIGHT DID NOT COME ON IT COULDN'T TELL ME. BUT WHILE IN MY ACCOUNT IT WAS SHOWING ACTIVE WARRANTY. IT SHOWED ME THERE WAS AN ACTIVE EXTENDED WARRANTY FROM GM, COVERING ACTUATOR DOOR DEFAULT. ALL EQUINOX OWNERS ARE COVERED TO 120,000 MILES OR 1/1/2016.....SO IF YOU HAVE THIS ISSUE WITH HEAT BLOWING COLD TAKE IT TO AUTHORIZED CHEVY GM DEALER BECAUSE THEY HAVE TO TAKE THE WHOLE DASH OUT TO FIX A 10.00 PART, THE LABOR CHARGE IS $2600 MY DEALER TOLD ME. ALSO IF YOU PAID FOR THIS ISSUE OUT OF POCKET THEY WILL REIMBURSE YOU. GOOGLE THIS ISSUE , THERE IS A SPECIAL BULLETIN NUMBER FOR THIS. GET THAT NUMBER AND CALL YOUR DEALER!!!!! THEY WON'T TELL YOU IT'S COVERED AND CHARGE YOU BECAUSE MOST OF THE SERVICE MANAGERS DON'T EVEN KNOW IT EXISTS. NOW THAT'S NOT RITE.....THEY SHOULD HAVE BEEN INFORMED OF THIS BEING COVERED, IT'S NOT FAIR TO THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654966November 14, 2014
WHEELS:LUGS/NUTS/BOLTS/STUDS, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS BEING INSPECTED, THE MECHANIC DISCOVERED THAT ONE OF THE WHEEL LUG NUTS FRACTURED DUE TO CORROSION. ALSO, THE TIMING CHAIN WAS REPLACED THREE TIMES AND THE ENGINE OIL WAS BEING CONSUMED PREMATURELY. THE ENGINE FAILURE WAS NOT CORRECTED AND THE WHEEL LUG NUTS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 68,138.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654967November 14, 2014
UNKNOWN OR OTHER
I STARTED THE CAR IN THE MORNING AROUND 6:10 TO TAKE MAY DAUGHTER TO THE BUS STOP. I WAITED A FEW MINUTES FOR THE CAR TO GET WARM AND BEFORE I WENT TO PULL OFF, I TURNED ON THE HEAT, THE TEMP SETTING WAS SET IN THE MIDDLE BETWEEN HOT AND COLD. I TURNED THE KNOB ALL THE WAY TO HEAT AND THEN TURNED THE BLOWER SETTING UP. NOTHING BUT COLD AIR. WE SAT AT THE BUS STOP AND EVEN AFTER IT CAME THERE WAS STILL NO HEAT. LATER THAT MORNING I TOOK MY OTHER CHILDREN TO SCHOOL. I SIT IN A VERY LONG CAR POOL LINE AND DROP THEM OFF AT THE FRONT DOOR. THE ENTIRE TRIP WAS WITHOUT HEAT. IN THE AFTERNOON I REPEAT THE MORNING BY PICKING UP THE CHILDREN WITHOUT HEAT. THE ENGINE WAS HEATED UP THERE WAS NO REASON THAT I KNEW OF THAT THE HEATER SHOULD NOT WORK. AFTER TAKING THE CAR TO MY MECHANIC I WAS INFORMED THAT THIS IS A VERY COMMON PROBLEM AND CHEVY HAS NOT DONE A RECALL. I WAS ALSO INFORMED OF WHAT THIS WOULD COST ME TO REPAIR AND WHY.I CAN NOT BELIEVE THIS IS DUE TO A PLASTIC PART AND REQUIRES THE ENTIRE DASHBOARD BE TAKEN APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655099November 14, 2014
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL NOISE EMITTED FROM THE FRONT OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE TIMING BELT TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. UPDATED 12/19/14*CN UPDATED 9/25/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654760November 13, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
WE PURCHASED THIS VEHICLE USED FOR OUR COLLEGE STUDENT. WE BOUGHT THIS VEHICLE FROM SEEKER TOYOTA IN ST. ROBERT MO. TWO DAYS AFTER PURCHASE THE. BRAKE SYSTEM ON THE FRONT PASSENGER SIDE LOCKED UP. THIS WAS SUPPOSEDLY INSPECTED BY THE DEALERSHIP. WE REPLACED THE CALIPERS, ROTORS, BRAKES PADS, AND THOUGHT THE PROBLEM WAS FIXED, LESS THAN 2 MONTHS LATER IT LOCKED UP AGAIN AND TRIED TO CATCH FIRE. NOW HAVE TO FIX AGAIN. THE HEATER STOPPED WORKING ABOUT A WEEK AFTER PURCHASE, THE CD PLAYER STOPPED WORKING THE DAY AFTER PURCHASE. WE WERE TOLD THERE WAS NO WARRANTY AFTER SPENDING NEARLY $5000 FOR THIS VEHICLE. WE FEEL LIKE WE WERE RIPPED OFF AND WHY ISN'T THE BRAKE PROBLEMS AND HEAT ISSUES NOT ON THE RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654891November 13, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY DEFROSTERS WILL NOT WORK. I CANNOT SEE AS THIS IS THE FIRST TIME IT HAS SNOWED THIS SEASON. I CHECK MY VIN FOR A RECALLS AND IT SAYS NO THERE IS NO RECALL. I AM REALLY SCARED TO DRIVE IT IN THIS WEATHER AND I REALLY DON'T HAVE THE MONEY TO HAVE IT FIXED, AND DON'T THINK I SHOULD HAVE TO PAY AS IT IS SOMETHING EVIDENTLY WRONG WITH THE EQUINOXES. I FEEL CHEVY SHOULD EXPAND THE RECALL FOR THIS AS IT IS A KNOW PROBLEM. THIS IS A SERIOUS PROBLEM AS I AM NOT ABLE TO DRIVE IT IN THIS COLD WEATHER AND FEAR FOR MY SAFETY. I KNOW THAT CHEVY PROBABLY DOESN'T CARE BUT ITS SOMETHING THAT REALLY SHOULD BE LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651246November 12, 2014
ELECTRICAL SYSTEM
2014 CHEVROLET EQUINOX. CONSUMER STATES THE IGNITION LOCK IS HEATING UP TO UNSAFE LEVELS. *KL THE CONSUMER STATED WHILE DRIVING AN HOUR OR MORE, WITH THE HEADLIGHTS, AIR, OR HEATER ON, THE KEY WOULD BE VERY HOT WHEN IT WAS REMOVED FROM THE IGNITION SWITCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654503November 12, 2014
VISIBILITY/WIPER
HEATER / DEFROST SYSTEM STOPPED WORKING. ONLY BLOWING COLD AIR. LIVE IN IDAHO AND TEMPERATURES GET BELOW ZERO. NO WAY TO DEFROST WINDSHIELD CAUSING A SAFETY HAZARD. CHEVY DEALERSHIP QUOTED REPAIR OF THE HEATER VENT DOOR ACTUATOR AT $1200.00, SINCE THE ENTIRE DASH BOARD NEEDS TO BE REMOVED. HISTORY SHOWS SEVERAL ISSUES WITH DOOR ACTUATOR MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654583November 12, 2014
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2005 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE PARK, THE SHIFT LEVER INDEPENDENTLY SHIFTED INTO DRIVE CAUSING THE VEHICLE TO CRASH INTO THE DRIVER'S SIDE OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10653980November 10, 2014
AIR BAGS
THE FRONT SEAT PASSENGER AIR BAG SENSOR ONLY WORKED INTERMITTENTLY--THE SENSOR WASN'T RECOGNIZING WHEN A PASSENGER WAS SITTING IN THE SEAT SO WE WERE VERY CONCERNED THAT THE AIR BAG WOULDN'T DEPLOY IF WE WERE IN AN ACCIDENT. AS A RESULT, WE TOOK IT TO TWO SEPARATE MECHANICS (INCLUDING ONE GM DEALERSHIP) AND IT ENDED UP COSTING OVER $1000 TO FIX THE PROBLEM. I CONTACTED CHEVY CUSTOMER SERVICE ON 11/10/14 TO DOCUMENT THE CONCERN AND TO REQUEST FINANCIAL ASSISTANCE FOR THE PROBLEM BUT NOTHING WAS AVAILABLE. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED BY CHEVY ESPECIALLY IF IT IS HAPPENING ON MANY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653216November 6, 2014
VISIBILITY/WIPER, ENGINE
WATER NOISE IN DASH FOR SEVERAL MONTHS NOW. LOOSING ANTIFREEZE BUT CAN'T FIND WHERE. NOW THE FRONT WINDSHIELD DEFROSTER DOES NOT WORK, ONLY BLOWS COLD AIR. CAN BECOME AN ISSUE WHEN DRIVING SINCE WINDSHIELD CAN FOG UP AND YOU CAN'T GET RID OF IT WITH YOUR DEFROSTER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652986November 6, 2014
ELECTRICAL SYSTEM
MY KEY GETS STUCK IN THE IGNITION AND I HAVE TO WAIT A COUPLE OF MINUTES BEFORE IT RELEASES SO I CAN GET IT OUT. SOMETIMES ONCE I START THE CAR I CAN HEAR THE KEY CLICK SEVERAL TIMES. I HAVE BROUGHT IN TO THE DEALERSHIP NUMEROUS TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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