Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11089632April 23, 2018
ENGINE
ENGINE STARTED MAKING A LOUD TAPPING NOISE OVER 3 WEEKS AGO, I MADE AN APPOINTMENT TO FIRESTONE TO CHECK THE NOISE . THEY ARE STUNNED TO FIND OUT THAT I HAVE NO OIL LEFT ON MY ENGINE BUT NO LEAKS WAS FOUND. THEY SUGGEST TO GET THE OIL FAST AS THEY REFUSE TO INSPECT FURTHER. THEY DON'T WANT TO BE RESPONSIBLE FOR MY ENGINE. I HURRIED TO A CLOSE GROCERY STORE AND GET A 5W-30 SYNTHETIC OIL.I MADE AN APPOINTMENT TO MIDAS SINCE FIRESTONE REFUSE THERE SERVICE. THEY DID AN OIL CHANGE AND SUGGEST THAT I MIGHT NEED A NEW ENGINE DUE TO LOUD NOISE AND METAL PIECES THAT CAME FROM OIL CHANGE. I WAS DRIVING WITH MY KIDS FOR A WEEK WITH A DRIED UP ENGINE OIL. THAT COULD HAVE BEEN A BIG DISASTER. THEY ARE SAYING TO GET A NEW ENGINE, A MONEY THAT WE DON'T HAVE RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089620April 23, 2018
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2009 CHEVROLET EQUINOX. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. THE CONTACT CALLED THE DEALER (DICK SHIRLEY CHEVROLET AT (336) 792-1922, LOCATED AT 2616 ALAMANCE RD, BURLINGTON, NC 27215) AND WAS ADVISED TO PLACE WD-40 ON THE IGNITION SWITCH TO REMOVE THE KEY. THE CONTACT DID AS ADVISED AND WAS ABLE TO REMOVE THE KEY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089648April 23, 2018
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2005 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE OVERHEATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A RADIATOR FLUSH. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089287April 22, 2018
VISIBILITY/WIPER
WHEN I ACTIVATED THE SWITCH TO TURNED ON THE WIPER BLADES, I COULD HERE THE MOTOR, BUT THE BLADES WOULD NOT MOVE AT ALL. THE PROBLEM WAS THE WIPER TRANSMISSION WAS BROKEN. THIS OCCURRED WHILE DRIVING IN A SNOW STORM ON 4-15-2018. I TOOK THE CAR TO A CHEV. DEALER AND IT WAS REPAIRED FOR 371.44 INCLUDING TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089308April 22, 2018
UNKNOWN OR OTHER
BURNING OIL BETWEEN OIL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089251April 21, 2018
ENGINE
OWNER WAS DRIVING THE VEHICLE AND WAS SLOWING DOWN TO A STOP LIGHT AND THE ENGINE SHUT OFF. WHEN THE VEHICLE WAS RESTARTED, THE ENGINE MADE A KNOCKING NOISE AND CONTINUED TO SHUT OFF AT EVERY STOP LIGHT AND STOP SIGN. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INFORMED THE DRIVER THAT THERE WAS VERY LITTLE OIL IN THE ENGINE. THE MECHANIC INFORMED THE OWNER THAT THERE WERE METAL SHAVINGS IN THE OIL THAT WAS LEFT. THE MECHANIC TOLD THE OWNER THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS PURCHASED AT THE END OF JAN 2018 AND HAD AN OIL CHANGE AT RHAT TIME. THE VEHICLE WAS DRIVEN HOME FROM THE MECHANIC AND HAS SAT SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089254April 21, 2018
SEAT BELTS
I AM NOT ABLE TO ADJUST THE HEIGHT IN WHICH MY SEAT BELT LAYS ON MY CHEST. I AM 5'3' AND USUALLY NEED TO ADJUST THE SEAT BELT HEIGHT IN THE VEHICLE. HOWEVER, WHEN I LEASED MY VEHICLE, I NOTICED THERE WAS NO WAY TO ADJUST THIS. WHEN I AM DRIVING, I HAVE ATTEMPTED TO RAISE THE HEIGHT OF MY SEAT, HOWEVER, MY KNEES BECOME TOO CLOSE TO THE STEERING WHEEL AND I AM THEN SITTING TOO HIGH IN THE VEHICLE TO HAVE GOOD VISION OF THE ROAD. THIS EVENING, I WAS SITTING IN THE PASSENGER SEAT WHILE MY HUSBAND WAS DRIVING, HE HAD TO PUSH THE BRAKES VERY UPRIBPTLY AS DEER WERE IN OUR PATH AS HE WAS GOING APPROXIMATELY 45 MPH ON A RURAL ROAD AND THE SEATBELT LOCKED AND CUT INTO MY NECK. THIS WAS A PAINFUL EXPERIENCE THAT I CAN ONLY DESCRIBE AS A 'RUG BURN.' THE SEATBELT LEFT A RED MARK ON MY NECK, AND HOURS LATER, IS STILL VISIBLE. WHILE THE SEATBELT STOPPED ME FROM GOING FORWARD, IT STOPPED ME USING MY NECK, WHICH WAS PAINFUL. HAD I BEEN ABLE TO ADJUST THE HEIGHT OF THE SEATBELT, IT WOULD NOT HAVE RUBBED MY BARE NECK.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11089154April 20, 2018
VISIBILITY/WIPER
MY WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING OUT OF TOWN. I COULD STILL HEAR THE WIPER MOTOR BUT THERE WAS NO MOVEMENT OF THE WIPERS THEMSELVES. LUCKILY, THIS OCCURRED AS I WAS PULLING INTO OUR HOTEL OTHERWISE IT WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION. THIS HAPPENED ON A SATURDAY NIGHT 4/14/18. MY WIFE AND I WERE STRANDED IN TORONTO, ONTARIO FOR AN EXTRA DAY (WE LIVE IN MICHIGAN) SINCE A DEALERSHIP WASN'T OPEN. ON MONDAY (4/16/18) WE WENT TO EASTSIDE CHEVROLET IN MARKHAM, ONTARIO. THEY INDICATED THAT THE PROBLEM WAS INTERNAL FAILURE OF WIPER TRANSMISSION. THEY REPLACED THE WIPER TRANSMISSION AND I HAD TO PAY $560.99 (CANADIAN), APPROXIMATELY $447 US DOLLARS. I UNDERSTAND THAT THERE IS A SAFETY RECALL FOR THE 2013 EQUINOX BUT NOT FOR 2014. HOWEVER, THE RECALL FOR CANADA GOES THRU 2017. THE RATIONALE FOR THE EXTENDED CANADIAN RECALL APPEARS TO BE DUE TO THE CLIMATE YET THE CLIMATE IN MICHIGAN IS VERY SIMILAR TO ONTARIO, CANADA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088857April 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE THE CONTACT'S WIFE WAS DRIVING 15 MPH, AN ABNORMAL NOISE WAS HEARD. WHILE ATTEMPTING TO DRIVE BACK HOME, THE VEHICLE STALLED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND HEARD A CLICKING NOISE. THE CONTACT MENTIONED THAT THE VEHICLE UNDERWENT AN OIL CHANGE APPROXIMATELY THREE WEEKS AGO. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS CATASTROPHIC ENGINE FAILURE AND THE ENGINE NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088612April 17, 2018
ENGINE
2012 EQUINOX, DRIVING AND ENGINE RUMBLED BEFORE LOSING POWER. ATTEMPTED TO RESTART, AND ENGINE FAILED. BROUGHT IN FOR SERVICE AT DEALERSHIP (~96400 MILES) AND THE TIMING CHAIN WAS FAILED CAUSING PERMANENT DAMAGE TO THE VALVE. FULL ENGINE REPLACEMENT NECESSARY. IF DRIVING ON HIGHWAY OR BUSY INTERSECTION, COULD HAVE BEEN A MAJOR SAFETY CONCERN. VERY LUCKY TO BE ABLE TO PULL ASIDE SAFELY. GM REFUSES TO DO ANYTHING ABOUT THE COMPLAINT EVEN THOUGH THERE IS KNOWN PROBLEMS WITH THIS ENGINE AND THIS SPECIFIC ISSUE, THEIR REASONING IS THAT THEY CANNOT PERFORM THE OIL CONSUMPTION TEST. THE LAB SERVICE INDICATED THAT THE OIL WAS LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088647April 17, 2018
VISIBILITY/WIPER
WIPERS JUST STOPPED WORKING DURING RAIN STORM. INTERNET SHOWS 1000'S OF THE SAME ISSUE GOING BACK TO 2010 AT LEAST. WIPER MODULE IS WHAT THEY CALL IT.$325.00 PER CAR TO FIX. ?? BUSHINGS THAT HOLD ARM BREAK. WHY IF THIS MANY PEOPLE FOR THIS MANY YEARS HAVE THIS PROBLEM DOES CHEVROLET NOT CHANGE THE PART.OR BUY BETTER PARTS. THIS IS A SCAM TO MAKE MONEY IN THE SERVICE DEPARTMENT. WE WERE TOLD BY THE SERVICE DEPT. YOU SHOULD NEVER RUN YOUR WIPERS ON HIGH OR IT WILL BREAK AGAIN ?????WHAT THE ??? THIS IS MY FIRST AND LAST CHEVY I WILL EVER BUY...I DO NOT LIKE BEING SCAMMED AND WILL NEVER BE BY GM AGAIN !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088331April 16, 2018
VISIBILITY/WIPER
WINDSHIELD WIPER TRANSMISSION BROKE. THIS IS THE 4TH TIME SINCE WE GOT THE CAR FOR MY DAUGHTER. WE WILL BE REPLACING IT AGAIN LESS THAN 3 MONTHS FROM THE LAST TIME WE REPLACED THIS PART. THIS PROBLEM HAS BECOME VERY COSTLY AND VERY UNSAFE FOR MY DAUGHTER AND GRANDSON. MY DAUGHTER WAS ON HER WAY HOME FROM WORK IN THE BAD ICE STORM IN MICHIGAN ON 04/15/2018 AND THE WIPER TRANSMISSION BROKE FOR THE 4TH TIME. VERY UNSAFE AND NEEDS TO BE ADDRESSED BY GM ASAP. I AM TIRED OF REPLACING THIS PART EVERY 3 TO 4 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088414April 16, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE ENGINE NEEDED TO BE TURNED OFF IN ORDER FOR THE VEHICLE TO DECELERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,974.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088514April 16, 2018
ELECTRICAL SYSTEM
THE BATTERY JUST DIED BUT THE SCARY PART WAS THAT THE DOOR DIDNT OPEN, NEITHER THE WINDOWS. I WAS LOCKED INSIDE MY CAR FOR APPROXIMATELY 10 MINUTES, ALSO THE KEY SWITCH DID NOT WORK, THE IGNITION KEY DID NOT COOPERATE IN RELEASING THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085138April 15, 2018
FUEL/PROPULSION SYSTEM
GAS GAUGE DOES NOT READ FULL WHEN FILLING UP. PUMP KICKS OFF AND CAN'T FILL ANYMORE. THIS IS AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085024April 14, 2018
ENGINE
IN SEPTEMBER OF 2017 I PURCHASED A USED 2012 CHEVY EQUINOX WITH 52753 MILES ON. IT APPEARED TO BE IN EXCELLENT CONDITION. AT 54502 MILES THE CHANGE ENGINE OIL MESSAGE DISPLAYED ON THE DASH. ACCORDING TO THE DEALER STICKER IN THE WINDOW IT WAS NOT DUE UNTIL 57620. WHEN I CHECKED THE OIL IT WAS BONE DRY. THERE WAS NOT A DROP OF OIL ON THE DIPSTICK. I HAD TO PUT IN ALMOST 3 QUARTS. I CALLED THE LOCAL GARAGE AND WAS TOLD THAT THIS IS A COMMON PROBLEM WITH CERTAIN MODEL YEAR GMC VEHICLES. " EXCESSIVE OIL CONSUMPTION ISSUES" IS THE TERM HE USED. I DID SOME RESEARCH AND DISCOVERED THAT THOUSANDS OF PEOPLE HAVE COMPLAINED AND CONTINUE TO COMPLAIN ABOUT THE SAME ISSUE. THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST GM FOR THE 2010- 2017 CHEVY EQUINOX. A RECALL NEEDS TO BE ISSUED AS GM CLEARLY HAS NO INTENTION OF DOING THE RIGHT THING AND TAKING CARE OF THIS ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085030April 14, 2018
POWER TRAIN
2011 EQUINOX 2LT FWD WITH LESS THAN 70,000 MILES NEEDS AN ENTIRE NEW TRANSMISSION. NO HARD DRIVING. NO TOWING. REGULAR USE TO AND FROM WORK. CITY AND HIGHWAY DRIVING ONLY. ONE MORNING SIMPLY REFUSED TO GO INTO DRIVE, EVEN THOUGH REVERSE WORKS FINE. ABSOLUTELY RIDICULOUS. CANNOT BE AN ISOLATED INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085034April 14, 2018
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN THE WIPERS STOPPED WORKING IN THE VERTICAL POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084730April 12, 2018
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CHEVY EQANOX RECALL. WHEN RAINING OR ON WET ROADS OR SNOW THIS LIGHT POPS UP AND SAYS ENGINE REDUCING POWER AND SAYS SERVICE STABILITY TRACK THEN SHUTS THE CAR DOWN I THINK THAT THIS IS A RECALL BECAUSE SEVERAL OF INDIVIDUALS I KNO HAVE CHEVYS AND HAVE THIS ISSUE I TOOK TO DEALERSHIP THEY NEVER. FIGURED OUT FOR ME .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084765April 12, 2018
ELECTRICAL SYSTEM, SERVICE BRAKES, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION
TL* THE CONTACT OWNS A 2017 CHEVROLET EQUINOX. WHILE DRIVING HIGH SPEEDS, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KRISTAL AUTO MALL (5200 KINGS HWY, BROOKLYN, NY 11234), BUT THE FAILURE COULD NOT BE DIAGNOSED OR DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. *TT CONTACT STATES DEALERSHIP (KRYSTAL AUTOMOTIVE) SOLD THEM A CAR THAT APPEARS TO HAVE BEEN MEANT FOR A WHEEL CHAIR BOUND PERSON. VEHICLE HAS EXTREME WIRING AND PLUGS EXPOSED, DOES NOT DRIVE SAFELY OVER 40MPH, SIDE MIRRORS ARE ABNORMAL, AND THE WINDSHIELD IS TOO LOW. THE INSTRUMENT PANEL IS OVERLOADED AND REQUIRES TOO MUCH MAINTENANCE. CONTACT CANNOT SIT COMFORTABLY AND SAFELY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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