Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11202816April 22, 2019
WHEELS
2018 EQUINOX ALL WHEEL DRIVE TIRES, MICHELIN PREMIER LTX M&S, SIZE, 225/60R18 100H TPC BSW. ALL 4 TIRES ARE DOWN TO 1/32" TREAD DEPTH AT 16482 MILES. VEHICLE SERVICED 3 TIMES BY CHEVROLET DEALER FOR OIL CHANGE AND TIRES ROTATED TWICE. TIRES KEPT AT RECOMMENDED TIRE PRESSURE OF 35 PSI. TIRE RATED BY MANUFACTURER FOR 60,000 MILES. TIRES EVENLY WORN ACROSS TREAD SURFACES. CHEVROLET DECLINED WARRANTY CLAIM STATING TIRE WEAR IS A TIRE MANUFACTURER'S ISSUE. DEALER CONTACTED MICHELIN REPRESENTATIVE WHO STATES THAT THERE IS A RECALL ON THE SAME TIRE WITH EITHER A 16" OR 17" RIM SIZE BUT NOT 18". DEALER RELAYED THAT MICHELIN WOULD REPLACE THE TIRES WITH SAME IDENTICAL MODEL HOWEVER I WOULD BE RESPONSIBLE FOR 25% OF TIRE RETAIL COST AS WELL AS ALL TAXES, MOUNTING AND BALANCING TOTALING OVER $300.00. THIS DOES NOT SEEM RIGHT AS I AM SURE THAT THE 18" TIRES WILL ALSO EVENTUALLY BE INCLUDED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202820April 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE AT A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED AND THE ENGINE SHUT OFF. ADDITIONALLY, WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE HESITATED TO RESTART AND THE AUTO STOP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KOCOUREK CHEVROLET (1500 MORNING GLORY LN, WAUSAU, WI 54401, (715) 359-7200) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202814April 22, 2019
VISIBILITY/WIPER
DURING A TORRENTIAL RAIN STORM FRIDAY NIGHT APRIL 19 2019 APX 11:15PM ON 295 NEAR EXIT 29 OFF RAMP WIPERS STOPPED WORKING HAD TO BE TOWED AND NOW HAVING REPAIRED THRU WARRANTY COMPANY AND IN A RENTAL BECAUSE THE MOTOR IS DEFECTIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202901April 22, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 70 MPH, THE SUN ROOF SHADE CLIP FRACTURED. THE CONTACT SUSTAINED INJURIES TO THE FACE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON THREE OCCASIONS, THE VEHICLE WAS TAKEN TO RANDY MARION CHEVROLET BUICK CADILLAC (220 W PLAZA DR, MOORESVILLE, NC, (866) 906-8109) WHERE IT WAS DIAGNOSED THAT THE SHADE CLIPS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11202933April 22, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING 60 MPH IN THE RAIN, THE CONTACT ATTEMPTED TO ADJUST THE WIPER SPEEDS. AFTER DOING SO, THE WINDSHIELD WIPERS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO WALKER CHEVROLET (3940 CAROTHERS PKWY, FRANKLIN, TN 37067, (615) 538-5184) WHERE IT WAS DIAGNOSED THAT NEW WINDSHIELD WIPERS NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 80,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202946April 22, 2019
POWER TRAIN
THE VEHICLE TRANSMISSION GETS STUCK AND DOESN'T ALWAYS SHIFT FROM FIRST TO SECOND GEAR. THIS RESULTS IN BEING UNABLE TO ACCELERATE PAST 20-30 MPH UPON TAKEOFF WHICH IS SCARY AND DANGEROUS ON THE HIGHWAY. MY MECHANIC SHOP HAS INFORMED ME THAT THE AUTOMATIC TRANSMISSION CONTROL MODULE (TCM) NEEDS REPLACING. ON 10/14/2016 THERE WAS A RECALL NOTICE FOR THE TCM ON SEVERAL VEHICLES INCLUDING THE 2010-2013 CHEVROLET EQUINOX.GM'S RECALL NUMBERS FOR THIS ARE 50490 AND 50491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202725April 21, 2019
ENGINE
BURNS EXCESSIVE OIL WHICH CAUSES CATALYTIC CONVERTER TO CLOG AND EXHAUST MANIFOLD TO CRACK AND FUMES DEVELOP IN CABIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202606April 20, 2019
VISIBILITY/WIPER
DRIVING ON INTERSTATE WIPERS JUST STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202619April 20, 2019
ELECTRICAL SYSTEM, ENGINE
BAD OIL CONSUMPTION AND OIL WARNING LIGHT DOES NOT COME ON. WHILE DRIVING WITH MY KIDS THE SUV STARTED TO IDLE VERY ROUGH AND WOULD JUST SHUT OFF ONCE I GOT INTO SLOWER TRAFFIC. AFTER THE 4TH TIME IN LESS THEN 2 MILES OF TRAFFIC THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO A MECHANIC. I WAS TOLD THAT THE CODE THAT WAS DISPLAYED WAS FOR THE VVT SOLENOID AND SO I HAD IT REPLACED ALONG WITH AN OIL CHANGE. THE MECHANIC SAID THAT OIL CAN EFFECT THE VVT SOLENOID SO I SHOULD CHANGE THE OIL FREQUENTLY FOR THE NEXT YEAR. EACH TIME I DID AN OIL CHANGE I STARTED NOTICING THAT LESS OIL WAS DRAINING OUT THEN WHAT WAS PUT IN. AFTER THE YEAR I WENT BACK TO FULL SYNTHETIC OIL CHANGES AT 6000 MILES APART BUT THEN HAD THE SAME ISSUE WITH THE VEHICLE DRIVING ROUGH AND MAKING WEIRD NOISES 8 MONTHS LATER. ALONG WITH MISSING OIL ON THE CHANGE BETWEEN. NOT LONG AFTER THIS MY WIFE WAS DRIVING IN BOSTON TRAFFIC WHEN THE VEHICLE STALLED SEVERAL TIMES AND WAS NEARLY HIT BEFORE SHE COULD GET TO A SAFE PLACE WHERE I WAS ABLE TO TOW IT BACK HOME. THE CHECK ENGINE LIGHT WAS ON AND GAVE THE SAME CODE FOR THE VVT. I REPLACED THIS FOR A SECOND TIME AND WHILE REPLACING I NOTICED THAT THE ENGINE OIL WAS EXTREMELY LOW (LESS THEN A QUART CAME OUT). I TOOK IT TO A MECHANIC FOR FURTHER TESTING AND HE SAID THAT AT NO POINT DURING HIS TEST PERIOD DID THE OIL PRESSURE LIGHT EVER ILLUMINATE. I HAVE BEEN ADDING ALMOST 2 QUARTS EVERY 5-8 HUNDRED MILES JUST TO KEEP UP WITH IT. I FOUND SEVERAL OTHER EQUINOX OWNERS WITH THE SAME ISSUE SO I CALLED THE LOCAL CHEVY CENTER AND WAS TOLD THAT THERE ARE A FEW COMPLAINTS THAT THEY SEE FROM EQUINOX OWNERS WITH THE 2.4L ENGINES BURNING OIL HOWEVER, THERE IS NOTHING THEY CAN DO AND THAT IT IS NOT COVERED UNDER WARRANTY. I MENTIONED THE SERVICE BULLETINS THAT I FOUND ABOUT THESE ISSUES AND HE JUST SAID THAT THEY DON'T MEAN ANYTHING AND THAT THERE ARE NO RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197384April 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT THERE WAS EXCESSIVE OIL CONSUMPTION AND THE OIL LEVEL WARNING INDICATOR FAILED TO ILLUMINATE. THE CONTACT STATED THAT THERE WERE NO LEAKS OR OTHER EVIDENCE OF AN OIL LEAK. THE CONTACT ALSO STATED THAT THERE WAS NO SMOKE COMING FROM THE TAILPIPE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11197372April 19, 2019
ENGINE
USING OIL. I HAVE TO ADD OIL SEVERAL TIMES BETWEEN CHANGES. IT DOES NOT SMOKE; NOR DOES THE OIL GAUGE STATE ANY CHANGES. THE OIL GAUGE LIGHT DOES NOT COME ON EITHER TO INFORM ME OF THIS. THIS HAS BEEN HAPPENING FOR THE PAST YEAR OF SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202536April 19, 2019
VISIBILITY/WIPER
MY WIFE AND DAUGHTER WERE DRIVING 70 MPH ON I-75 EXPRESSWAY ON THURSDAY EVENING (18APR19) DURING THE EVENING RUSH HOUR. IS WAS RAINING VERY HARD. THE VEHICLE WIPERS WERE SET ON HIGH-SPEED AND ALL OF A SUDDEN THE WIPERS TRAVELED PAST THEIR NORMAL RANGE. THE WIPER SYSTEM FAILED IN THE EXTENDED TRAVEL POSITION. THE VEHICLE WAS IN THE LEFT MOST LANE OF THE EXPRESSWAY, SO MY WIFE DECIDED TO PULLED OVER TO THE LEFT SIDE OF THE ROAD. SHE HAD VERY LIMITED VISIBILITY BECAUSE OF THE HEAVY RAIN. SHE EVENTUALLY DECIDED TO EXIT THE EXPRESSWAY, WHICH REQUIRED HER TO CROSS (4) LANES OF HEAVY TRAFFIC BEFORE GETTING TO THE EXPRESSWAY EXIT. SHE PARKED THE VEHICLE IN THE CLOSEST PARKING LOT AND CALLED TO BE PICKED UP. MY WIFE AND DAUGHTER WERE REALLY LUCKY. LOSING ONE'S WIPERS DURING A THUNDERSTORM, WHILE DRIVING ON AN EXPRESSWAY, IS A REALLY DANGEROUS SITUATION TO BE IN. THANK GOODNESS NOTHING REALLY BAD HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202549April 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD ABNORMAL KNOCKING NOISE UNDER THE HOOD OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. JOHN NORTH FORD, INC. (3002 US-50, EMPORIA, KS 66801, (620) 343-1700) DIAGNOSED THAT THE VEHICLE WAS BURNING OIL TOO FAST. THE DEALER ADDED OIL TO THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202550April 19, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE CONSUMED TOO MUCH OIL. THE VEHICLE DEPLETED A QUART OF OIL EVERY 1,000 MILES. ALSO, WITHOUT WARNING, THE VEHICLE WOULD DECELERATE AND LOSE POWER. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197075April 18, 2019
ENGINE, UNKNOWN OR OTHER
ON 4-14-29 MY CAR STALLED WHILE DRIVING MULTIPLE TIMES. I HAD IT TAKEN IN TO A GM DEALERSHIP ON 4-15-19 AND THEY STATED THAT THERE WAS AN ENGINE OIL CONSUMPTION ISSUE THRU THE PISTON RINGS THAT HAS CAUSED EXTENSIVE DAMAGE. THERE PROPOSAL WAS EITHER A $3500 FIX OR A NEW ENGINE FOR $7000. I CALLED GM MYSELF (COMPAINT REFERENCE #[XXX]) AND THEY STATED THAT IS A KNOWN PROBLEM AND CURRENTLY UNDER INVESTIGATION BUT THAT MY VIN NUMBER WAS NOT INCLUDED ON THE RECALL LIST TO HAVE IT FIXED. THEY INFORMED ME TO SAVE RECIEPTS UPON PAYMENT FOR ANY REPAIRS I HAD DONE INCASE LATER IN THE FUTURE THERE WAS A RECALL. I WAS ADVISED TO DISCUSS MY ISSUE WITH THE CUSTOMER EXPERIECE MANAGER AT THE DEALERSHIP FOR SOME RESOLUTION. UPON DISCUSSION WITH THEM THEY STATED THERE IS NOTHING THEY CAN DO AT THIS TIME AS THEY CAN ONLY FIX "KNOWN" ISSUE WITH PERMISSION FROM GM. THE DEALERSHIP ALSO ADVISED THAT IT WOULD BE RIDICULOUS FOR ME TO PAY $7000 TO HAVE ANOTHER ENGINE ADDED INTO MY VEHICLE AS THIS ENGINE WOULD MORE THAN LIKELY HAVE THE SAME ISSUES. THEY ADVISED ME TO RENT A CAR UNTIL I COULD DECIDE WHAT TO DO. THE RENTAL CAR WAS $55/DAY EQUALING TO $1650 A MONTH WHICH IS NOT FEASIBLE. I HAD TO PICK UP MY CAR TODAY FROM THE DEALERSHIP AS I NEED TRANSPORTATION TO AND FROM WORK AS I WORK 45MIN AWAY AND THERE IS NOT ANOTHER OPTION AT THIS TIME. I WAS GIVEN A PAPER WITH DETAILS OF WORK NEEDED FROM DEALERSHIP THAT I WILL SAVE FOR FUTURE REFERENCE. ON MY WAY HOME MY CAR STALLED MULTIPLE TIMES AGAIN. IT DOES INDEED TURN OVER AND RESTART ONCE DEAD, BUT THIS POSES A HUGE SAFETY HAZARD TO NOT ONLY MYSELF BUT OTHER DRIVERS ON THE STREET AS WELL. HOPE THERE IS SOME RESOLUTION TO THIS AS I HAVE READ MULTIPLE COMPLAINTS ONLINE FROM OTHER DRIVERS WITH THE SAME CAR, SPECIFICALLY THE 2.4L ECOTECH ENGINE, WHICH IS WHAT I HAVE. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197202April 18, 2019
VISIBILITY/WIPER
TL* THE CONTACT LEASES A 2019 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER AND DRIVER SIDE WINDOWS AND SIDE VIEW MIRRORS HAD A SHADOW AND WHITE LINES THAT OBSTRUCTED THE VIEW. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPEN ROAD CHEVROLET (2675 US-22, UNION, NJ 07083, (908) 686-2800) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING VENTS WERE CHROME AND WERE REFLECTING OFF THE MIRRORS. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5169987780. THE MANUFACTURER ADVISED THE CONTACT TO WRAP THE AIR CONDITIONER VENTS IN A NON-REFLECTIVE MATERIAL. THE CONTACT STATED THAT THIS WAS A DESIGN FLAW AND HE SHOULD NOT BE RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 2,800. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196901April 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED HIGH OIL CONSUMPTION, WHICH CAUSED THE CONTACT TO HAVE TO ADD EXTRA OIL IN THE VEHICLE WEEKLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 73,000. *BF CONSUMER STATED ENGINE BLEW, STALLING OF CAR, OIL CONSUMPTION RAPIDLY. DEALER FIXED PROBLEMS. ENGINE LIGHT CAME BACK ON JANUARY 2019 TOOK BACK TO DEALER, DEALER STATED NEEDED TO CHECK OIL THERE WAS NONE IN THE CAR. CAR STARTED SHAKING @ LIGHT STALLING, MAKING LOUD NOISE. GMC IS AWARE OF THE PROBLEM AND REFUSES TO FIX THE PROBLEM WHICH IS THE PISTONS THAT NEED REPAIR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196960April 17, 2019
ENGINE
SINCE BUYING THIS VEHICLE, IT HAS EXCESSIVELY BURNED THROUGH OIL. EVERY TIME I GO FOR AN OIL CHANGE WHICH IS ALWAYS BEFORE THE AVG. 5000 MILES I AM TOLD THAT THE OIL IS VERY LOW. I HAVE STARTED ADDING 2-3 QUARTS OF OIL IN BETWEEN OIL CHANGES- THIS STILL SHOWS UP AS LOW OIL AT THE OIL CHANGE. I NEVER HAVE AN INDICATOR LIGHT TELLING ME MY OIL IS LOW. THE FIRST COUPLE OF TIMES I WENT IN TO CHANGE THE OIL AFTER I BOUGHT IT THE CAR WAS RIDING REALLY ROUGH- SHAKING, LOUD, STALLING. I DIDN'T KNOW WHAT IT WAS. GOOD THING I TOOK IT FOR AN OIL CHANGE RIGHT AWAY. I WAS TOLD IT WAS ALMOST COMPLETELY DRY! SO I HAVE BEEN MONITORING IT SINCE AND ADDING OIL. IT SEEMS LIKE THE PROBLEM IS GETTING WORSE. AT MY LAST OIL CHANGE I FOUND OUT THAT THIS IS A COMMON PROBLEM WITH THE EQUINOX. I CALLED CHEVY DEALERSHIP. WAS GIVEN THE RUN AROUND. I PERSISTED AND WAS FINALLY TRANSFERRED TO SOMEONE WHO KNEW OF THE ISSUE. I WAS TOLD I NEEDED A OIL CONSUMPTION TEST AND I WOULD HAVE TO PAY FOR IT. THEY WOULD CHECK MY OIL EVERY 1000 MILES X3 TO SEE IF IT QUALIFIED FOR FREE REPAIR. AFTER DOING SOME SEARCHING ONLINE I FOUND OUT THAT GM IS BEING SUED BY SEVERAL STATES BECAUSE OF THIS EXACT ISSUE. UNFORTUNATELY I DO NOT LIVE IN THOSE STATES. I DO NOT FEEL SAFE DRIVING THIS VEHICLE NOW THAT I KNOW THIS PROBLEM IS GETTING WORSE AND I HAVE FOUND OUT THAT SOME OF THE CARS WITH THE SAME ISSUE, HAVE HAD THEIR ENGINE SEIZE WHILE DRIVING IT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196189April 15, 2019
FUEL/PROPULSION SYSTEM
GAS IN MY OIL CAUSED BY A FAULTY FUEL PUMP. THIS IS CAUSING MY VEHICLE TO RUN POORLY AND CONTINUE TO RUN AFTER THE KEY IS REMOVED. THIS EFFECTS THE VEHICLE WHEN RUNNING PARKED OR RUNNING IN ALL GEAR POSITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196581April 15, 2019
ENGINE
VEHICLE IS USING EXCESSIVE AMOUNTS OF OIL BETWEEN OIL CHANGES. THE VEHICLE HAS ALWAYS BEEN VERY WELL MAINTAINED AND ONLY HAS 85,000 MILES ON IT. THE VEHICLE NOW DIES OR STALLS AND IS INOPERABLE. I HAVE NOTED HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE AND A PRIOR RECALL FOR EARLIER MODEL YEARS. A SERVICE BULLETIN WAS PUBLISHED BUT VEHICLE OWNERS WERE NEVER INFORMED OF THE WELL KNOWN ISSUE. I NOW HAVE A VEHICLE THAT IS WORTHLESS AFTER BUYING IT NEW IN 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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