Cadillac SRX Complaints

3,266 consumer complaints on file.

#11441397November 22, 2021
ENGINE, ELECTRICAL SYSTEM
Car has stalled out 5 times since NOV 12,2021 to Nov 22, 2021 and now the car has broken down in the middle of the road and will not start back up. We were at a red light when it just turned off and does not work now. It was smoking and smelled horrible like burning plastic. I had to remove my kids from the car because they could not breath anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441331November 22, 2021
EXTERIOR LIGHTING
The headlights are extremely dim cannot drive the vehicle at night. If I do use at night I have to use the high beams. Seems to be a know problem with Cadillac SRX. I was told by dealer they would have to replace both headlight assemblies to fix this problem at a cost of over 2000 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441129November 20, 2021
EXTERIOR LIGHTING
Bought this car used, first time after dark realized headlights were not shining well enough to drive. We parked the vehicle until we could purchase and replace complete headlamp assembly. Multiple internet sites were found where other owners had same issue. We paid $300 for a set of replacement assembly and installed ourselves, otherwise it would have cost $1000 at the dealer. We went with this option because Cadillac items were not recommended, as they would fog up again in a short amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441017November 19, 2021
SUSPENSION, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2014 Cadillac SRX. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the ABS, Stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441105November 19, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440775November 17, 2021
EXTERIOR LIGHTING
Condensation in headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440785November 17, 2021
AIR BAGS
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the passenger’s air bag warning light was illuminated. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was then taken to an independent mechanic who accidentally reset the air bag code when it was connected to the code reader. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall for the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440623November 16, 2021
EXTERIOR LIGHTING
Headlights are so dim at night that I have to use highbeams to see properly which is extremely dangerous. This is a ongoing problem I have had since I bought the vehicle and it is getting worse. I try not to drive at night because of this issue. A recall by GM should be immediately initiated. The estimate I received to replace is more than $1,600! Why would there be such a high cost to replace when this issue has been happening since purchasing the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440635November 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the front headlights failed to adequately illuminate the roadway. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the headlights to be replaced. The vehicle was not repaired but was pending repairs. The contact attempted to call the manufacturer but was unable to speak to with an authorized representative. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440449November 15, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact’s wife owns a 2014 Cadillac SRX. The contact initially received a warranty letter from the manufacturer that informed his wife that she may be reimbursed if she had the headlights replaced. Over time, the contact stated that while driving at night, the low-beam headlights would not provide adequate illumination for safe driving. The high-beam headlights were used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The contact paid out of pocket to have the headlights repaired by an independent mechanic. The manufacturer offered no assistance after he was informed that he no longer qualified for the warranty. The vehicle was repaired. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440542November 15, 2021
EXTERIOR LIGHTING
There was a reimbursement program for 2010-2015 Cadillac SRX's due to dim headlights. I didn't have mine fixed during the reimbursement program 1) because the timeline for reimbursement fell during the pandemic and shelter in place orders in my area; 2) I am a high-risk for getting COVID due to preexisting health conditions and 3) my headlights were not that bad. Fast forward to a year later, and I can barely see in front of me due to the diming of the headlights. I am told that Cadillac will not reimburse me because I missed the deadline. The lamps are so dim that I cannot safely drive at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440579November 15, 2021
SUSPENSION
The contact owns a 2014 Cadillac SRX. The contact stated while operating the vehicle, the traction control and stability control warning lights illuminated. The vehicle was later serviced under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure recurred. The cause of the failure was not yet determined. The manufacturer and dealer were notified of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440384November 14, 2021
VISIBILITY/WIPER
I was driving in the rain with the front windshield wipers on and when I attempted to adjust the speed with the lever on the steering wheel column the front wipers stopped working roughly 1/2 the way up on the windshield. It was raining, and I was not able to see the road in front of me. I managed to pull into a retail parking lot and waited for the rain to subside before continuing to drive the vehicle. The wipers do not work even after restarting the vehicle multiple times. I checked the fuse that that is not the problem. I have an appointment to get the wipers checked out and repaired at a GM dealership in 3 days (earliest appointment). There were no warnings or other indicators of a problem with the wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440303November 13, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This affects the safety of myself and others as I am unable to see well in dimly lit areas and I have to use my bright lights to avoid having an accident. There is no warning indicator for this. I can just tell that the lights are not working properly. Also the electronic touch screen that controls the radio and heating is not working properly. I cannot redirect the heat, so it only blows out of defrost vents. It’s very cold in the back for my 4 year old. My vehicle is available for inspection upon request and once I get the mechanic to look at it again, I can provide a picture of the burned out housing unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440191November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ISSUES WITH HEADLIGHTS. THE CONSUMER STATED THE LOW BEAM HEADLIGHTS DID NOT DISPLAY ENOUGH LIGHTING. THE HIGHBEAM LIGHT ON THE LEFT SIDE DID NOT WORK PROPERLY. THE CONSUMER WAS INFORMED BY A LOCAL MECHANIC THAT THE REFLECTOR PLATES WERE DETERIORATED AND NEEDED TO BE REPLACED. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440253November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440254November 12, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440260November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving 40 MPH, the headlights became very dim causing a visibility issue. The contact was able to drive to the residence. The vehicle was taken to the dealer to be inspected. The contact was informed that there was moisture entering the headlight housings and that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440283November 12, 2021
ENGINE
Engine timing chain had stretched and jumped a notch on the sprocket, which caused the check engine light to come on, and that's the only reason I knew there was an issue. If I had kept driving it and it jumped another notch, it would have stalled, making the vehicle hard to control. I've read numerous other owners have had the same issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440288November 12, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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