Cadillac SRX Complaints

3,266 consumer complaints on file.

#11439977November 10, 2021
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated the suspension and rear axle service message was displayed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not available. The contact was informed that parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439994November 10, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact's husband owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights would dimly illuminate and would not operate as needed without warning. The contact would be forced to use the high beam headlights for clear visibility while driving at night. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440092November 10, 2021
EXTERIOR LIGHTING
Low beam headlights are so dim I cannot drive when dark out. This is a big safety issue. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439852November 9, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night at an undisclosed speed, the headlights were dimmed, and it was difficult to see ahead. The vehicle was taken to the dealer and diagnosed with headlamp assembly failure. The headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that notifications were mailed to vehicle owners about the headlamp assembly replacement. However, the eligibility period had passed. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439690November 8, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer had not returned the contact's calls regarding the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439732November 8, 2021
EXTERIOR LIGHTING:FOG LIGHTS
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the driver’s and passenger’s side fog lights were very dim. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN for the fog lights. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439775November 8, 2021
SUSPENSION, WHEELS, STEERING
I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11439480November 5, 2021
EXTERIOR LIGHTING
The headlights seals have failed and it’s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately 1400.00 to replace headlights that they should be held responsible for. I know that I am not the only person to complain about the headlight problem and I feel a recall is the only way to make them assume their responsibilities. These headlights make it very difficult to drive at night. Your help resolving this is the only hope consumers have to get the headlights replaced. Please look into this matter and do what is right by the consumer. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439483November 5, 2021
SUSPENSION
The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. After receiving the letter, the contact noticed that abnormal rattling noise was coming from the vehicle with the service engine warning light illuminated. The contact then received a second notice for the recall that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439356November 4, 2021
SUSPENSION
The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. The manufacturer had been notified of the issue and referred him back to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439357November 4, 2021
SUSPENSION
The contact owns a 2015 Cadillac SRX. The contact stated while making a right turn and accelerating at 30 MPH, the vehicle started swaying inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. The dealer repaired the vehicle under NHTSA Campaign Number: 21V473000 (Suspension) however, the rear tires were damaged by the defect. The dealer notified the manufacturer of the damage to the tires. The manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. The vehicle was repaired however, the tires were not replaced. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439406November 4, 2021
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the service Stabili-trac and traction control warnings were displayed. The contact stated that the vehicle also failed to start and was towed to the dealer. The dealer was unable to diagnose the cause of the failure. The contact stated that her husband replaced the camshaft sensor. The contact stated that she had an alignment and the front tie rod was replaced by the independent mechanic. The contact stated that the rear end started to shake while driving. The contact stated that she received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, parts were not available. The contact stated that she called Don Wood Chevrolet Buick (12916 OH-664, Logan, OH 43138) who stated that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she had attempted to call the manufacturer several times but no one answered the customer service number. The approximate failure mileage was 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439160November 3, 2021
EXTERIOR LIGHTING
I am concerned with the lack of visibility that my low-beams provide. I live in a semi-rural area, where the streets are not well-lit, there are no curbs, and people walk along the edge of the street after dark. I contacted both Cadillac AND my dealer, and they both told me that it’s possible that the deal has eroded and caused dimming. I was told there was a class action suit that addressed this issue, but it expired before I purchased my car, and I was NOT made aware of it. I believe that Cadillac and Flow Cadillac of Greensboro are responsible, and I would like this remedied as soon as possible. I’m 66 years old, limited income, are am paying dearly for a car that I’m scared to drive at night. I did not realize this last fall/winter, as my nephew was borrowing my car, while his was in the shop (I drove my friends Lexus for the winter). Prior to owning this 2016 SRX, I had a 2007 Buick Rendezvous, with MUCH BETTER VISIBILITY AT NIGHT, and have a difficult time believing the the technology has regressed and Cadillac will not stand behind their product. Please help me. I don’t know what to do. They told me to replace the headlight system would be about $3400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439039November 2, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact stated that the service rear axle warning light was illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension. The contact called the local dealer and was informed about diagnostic testing. The contact informed the dealer there was no noise or light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 27,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439045November 2, 2021
SUSPENSION
The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that while driving at 45 MPH, the vehicle was inadvertently pulling to the right, while making a turn, the tires felt like they were dragging, and the front passenger’s side fender was making noises while turning. The traction control and another unknown warning light were illuminated intermittently. The dealer was made aware of the recall but informed the contact that the parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439046November 2, 2021
VISIBILITY/WIPER
the low beam headlights are dangerously defeative on all srx models. something needs to be done before more people die in crashes at night with these vehicals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439077November 2, 2021
EXTERIOR LIGHTING
I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439101November 2, 2021
EXTERIOR LIGHTING
Head lamps are to dim to drive vehicle after dark
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438863November 1, 2021
EXTERIOR LIGHTING
Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by GM should be immediately initiated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438903November 1, 2021
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that after receiving the vehicle back from the dealer after the recall repair, an abnormal noise was heard, and the vehicle would not accelerate and then stalled. The contact noticed there was red fluid leaking on the ground. The vehicle was taken to another dealer and the dealer put the vehicle on the lift and there was a leak coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 285,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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