Cadillac SRX Complaints

3,266 consumer complaints on file.

#11445105December 27, 2021
EXTERIOR LIGHTING
At night, headlights do not come on. Only daytime running lights come on. You cannot see properly without headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445003December 26, 2021
Chest Clip, Buckle, Harness
*The chest clip failed. At the beginning, we had a very hard time unlatching the chest clip to where we thought we needed to cut it. Later, the chest clip started to become very loose to where my son could undo it by just touching it, then one evening it did not latch on at all. *It is available for inspection upon request. *The car seat has not been inspected by anyone. The child seat is temporarily in my home until it is in the clear to be discarded after the recall. I have not notified Maxi Cosi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444898December 24, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444650December 22, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
After purchasing our 2016 Cadillac SRX we began to notice the head lites were becoming dimmer over time and now to a point that we are unable to drive at nite and need to put high beams on if subjected to nite driving .This creates a blinding hazard for oncoming vehicles. After several attempts of replacing bulbs to improve condition of lites I began to investigate and found that there is a recall for other year models of Cadillac SRX but 2016 is not included. This issue is widespread and undoubtedly will cause accidents and possibly death to motorist. Cadilac is aware of this issue and has yet to recall these vehicles to repair obvious and known issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444694December 22, 2021
ENGINE, SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle was swaying. The vehicle then stalled with the service traction control and stability warning lights illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444641December 21, 2021
EXTERIOR LIGHTING
The headlights are damaged from normal use. the lights leak water which shorts out the light ballast , the repair requires removal of the front facia of the car which is a $400 repair. the interior lens of the light is heat damaged which dims the headlight. Gm wants 1300 for each headlight plus labor. Apparently the enginers at cadillac did not know how to build a headlight, so them made temporary headlights from the factory. still waiting for permant headlights. Bill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444415December 20, 2021
EXTERIOR LIGHTING
Headlights are too dim. Known issue in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444422December 20, 2021
POWER TRAIN
"Rear Axle Service" light remains on after replacement of rear toelinks due to manufacturer recall. Rear differential clutch control module issue. Differential clutch oil leaking into the rear differential through the limited slip differential clutch. Oil pump was not replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444218December 18, 2021
EXTERIOR LIGHTING
No accident for crash of involved in this report. I'm reporting not able to drive at night just use high beams at all times safety visibility issues with low beams are terrible use my high beams non-existence low beam headlights so many people have to get hurt or killed before GM does something about this and not a recall for the factory lamp assemblies they have on the shelves or say they don't and when they are available that's what you'll get should be independently tested with inspections yearly automotive manu manufacturers should be completely liable for a simple headlights that's part of the vehicle and major safety concerns for all drivers passengers and the other vehicles on the road I mean wake up should be government regulated and tested yearly with inspections they don't pass manufacturers completely liable for replacement monies and all of it labor for the bad design and engineeringof llow grade parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444227December 18, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A brake module went out in the car August 2021. Brake, ABS, stability track, power steering warning lights all on. Cruise control doesn’t work. Lane assistant and back up camera system not fully operational. This is a warranty repair. It’s been 4 months and Cadillac can’t get the part to fix it. A brake module seams important
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444129December 17, 2021
EXTERIOR LIGHTING
In February 2020 Cadillac notified me "that a small number of model year 2010-2015 SRXs may experience issues that could cause moisture to accumulate in their headlamp capsules and/or cause Halogen headlights to become dimmer over time." (Claim Number [XXX]) At that time I had no issues but I have this issue now, as diagnosed by my dealer. The dim low beam headlights make the vehicle undriveable at night. I have replaced the actual headlight bulbs but the problem as per the dealer is "moisture has damaged the deflectors". My dealer and Cadillac (case #[XXX]) have offered a 10% discount on the estimated $2,300 repair cost. I believe this to be a serious safety and quality issue. Also, SRX owners have been treated unfairly with 2010 model year owners receiving 10 years of replacement coverage and all others getting less. THE CONSUMER REQUESTED INFROMATION ABOUT THE MINIMUM SAFETY STANDARDS FOR LOW BEAM HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444007December 16, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:GEARS, POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2010 Cadillac SRX. The contact stated while driving at an unknown speed, the vehicle began to shift independently into third gear. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and shifted gears to drive before continuing to drive to his destination. The contact stated that he experienced the failure several times. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the timing chain was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444041December 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2012 Cadillac SRX. The contact stated that moisture was accumulating inside the headlight housing causing the illumination to be very dim. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight housings needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444057December 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The vehicle was taken to the dealer. The dealer diagnosed that the weather sealant for the headlights was faulty. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact to have the dealer contact them. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443868December 15, 2021
ENGINE
SENATOR SHERROD BROWN WRITES IN BEHALF OF CONSTITUENT REGARDING THEIR 2011 CADILLAC SRX. CONSTITUENT STATED THAT THEIR CHECK ENGINE LIGHT WAS ILLUMINATED ON VEHICLE. THE CONSUMER STATED THE DEALERSHIP TURNED OFF THE FAILURE CODES JUST BEFORE SELLING THE VEHICLE. THE VEHICLE WAS FOUND TO NEED AT LEAST $6,000.00 WORTH OF REPAIRS, SHORTLY AFTER BEING PURSCHASED. THE REAR AXLE AND EMISSIONS WERE POINT OF FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443739December 14, 2021
EXTERIOR LIGHTING
The stock halogen headlights (low beams) are so dim you can't tell if they are on or not. New halogen bulbs did not help. I replaced them with LED units at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443785December 14, 2021
EXTERIOR LIGHTING
The headlights are failing, new lamps does not resolve the issue. Bad design, the inner reflective housing has melted and the lamps no longer light the road correctly. New lamps did not resolve the issue. I am having to replace the whole lamp housing at over $600 per side just to enable me to drive at night. Very dangerous situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443831December 14, 2021
EXTERIOR LIGHTING
The headlights, driver and passenger, repeatedly fill up with water/condensation and cause the light to short completely. This is dangerous for night time driving as it impairs visibility and is also illegal. When I asked a repairman about a replacement I was told that it’s useless as the replacement parts are made of the same components and I would pay thousands of dollars to eventually incur the same problem because it is a design flaw. There is no warning that the light is going to short. It just shorts but it usually is when the water has built up inside the light. If it rains or snows I’m guaranteed to get water in the lights and with large accumulations of precipitation is when it’s for sure shorting out from water/condensation buildup. I have had the lights short at least 4 times over the last two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443582December 13, 2021
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:HEADLIGHTS
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO A SAFETY FLAW WITH THE LOW BEAM HEADLIGHT SYSTEM. THE CONSUMER REQUESTED TO HAVE THE HEAD LIGHT ASSEMBLY REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443650December 13, 2021
EXTERIOR LIGHTING
Since we moved to the East Coast, four years ago, the headlights on the 2014 SRX have slowly dimmed until they are completely ineffectual. When looking out the front window on a dark road, there is only a very dim, barely perceptible, lightening of the road directly in front of the car when the headlights are turned on. When approaching another car, the headlights resemble running lights or parking lights and could easily be overlooked in snow or heavy rain. Similar complaints are everywhere online, some indicating that internal Cadillac service memos cite defective seals that allow moisture to enter and corrode the whole light housing and that the only fix is replacing both the light assemblies for $2000...WITH THE SAME DEFECTIVE PART! $2000 represents close to 13% of the Kelly Blue Book Value of the car. For a few months, coinciding with the initial Covid outbreak, Cadillac offered some people (not us) the option of having the light assemblies replaced and applying for a reimbursement within a very narrow time window. I never heard about this at the time and have no idea how these people were selected for notification and contacted. I would like to see Cadillac accept responsibility and recall the part which is obviously a huge safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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