2021-2023 Jeep/Dodge/RAM Wi-Fi Hotspot Inoperative Software Update

Frequently Asked Questions

What is the issue addressed by this software update?

This software update, moving from version QR39.5 to QR40.11, resolves problems where your vehicle's mobile Wi-Fi hotspot is inoperative upon startup or displays a "No Internet" connection message when attempting to connect a device. This specifically addresses the Jeep Wrangler Wi-Fi inoperative issue and similar problems in other models.

How do I know if my vehicle is affected by the Wi-Fi hotspot problem?

If you own a 2021-2023 Jeep, Dodge, or RAM vehicle and experience your mobile Wi-Fi not working or receiving a "No Internet" message when trying to use the hotspot, your vehicle may be affected. The update is applicable to various models including the Jeep Wrangler, Gladiator, Cherokee, Grand Cherokee, Renegade, Compass, Dodge Challenger, Charger, and RAM 1500, 2500, 3500, 4500, and 5500.

How do I get the QR40.11 software update for my vehicle?

The update is delivered as a Firmware Over The Air (FOTA) update. This means your vehicle will receive the update wirelessly. The national launch for this FOTA update was expected to begin on February 19, 2024. You should check your vehicle's infotainment system for available updates or consult your dealer if you have trouble initiating the update.

Will I be notified about this Over-The-Air update?

The manufacturer typically pushes these updates directly to eligible vehicles. While specific owner notification details are not provided in NHTSA document 10251870, the system is designed for customers to complete the update themselves. It's advisable to periodically check your vehicle's infotainment system settings for available software updates.