The contact owns a 2021 Ram 5500. The contact stated that while driving at an unspecified speed, there was smoke coming from the engine compartment. The contact pulled over, and the vehicle became engulfed in flames. The contact was the only occupant inside the vehicle and was able to exit the vehicle safely. The color of the smoke was white and blue. The fire originated at the front of the vehicle. The vehicle was towing a trailer with other vehicles onboard. Several of the vehicles were damaged by the fire. The fire was extinguished by the local Fire Department. A fire report was not filed; however, a Police report was filed. The vehicle was consumed by the fire. No injury was sustained. The contact associated the failure with NHTSA Campaign Number: 23V060000 (Electrical System). However, a month after the fire had consumed the vehicle, the recall was initiated. The manufacturer stated the recall repair could not cover the failure. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,000.
Vehicle was hit hard on the front & left, totalling the truck. None of the air bags activated.
While operating my commercial truck , the trailer brake did not work and nearly caused a catastrophic accident. Upon inspection, trailer brake module has failed, power steering fluid leaking, Hydroboost leaking, I towed it to the dealership and they told me the truck is not safe to drive and the brake parts are back ordered and it may take more than 2 months or more for it to become available. They are unsure of when it would be resolved and that the truck is unsafe to drive. I opened a case with RAM and asked for a buyback review. CASE# 95785076
No injuries · No fire · No crash
The contact owned a 2021 Ram 5500. The contact stated that the vehicle is a flatbed tow truck, and while one of his drivers was driving at 48 MPH, the tow truck driver noticed that white/gray smoke was emitting from under the hood. It was unknown if the smoke entered the vehicle. The tow truck was towing a vehicle on a flatbed. The contact stated that the driver noticed multiple lights were illuminated, and the RPM was at zero. The driver stated that an abnormal knocking sound could be heard coming from under the front of the tow truck. The driver pulled to the side of the road and immediately exited the vehicle. The tow truck driver used a fire extinguisher to extinguish the fire. None of the air bags deployed. The driver did not sustain any injuries. The contact stated that the damage by the fire was isolated to one side of the engine, by the heater of the relay intake on the driver side. The wires that were connected to the relay were damaged. The fire department was called. The police were called and arrived after the fire was extinguished. It was unknown if a police report was filed. The vehicle was towed to the business location. The contact owns a vehicle electrical shop and determined that the fire was electrical. There was no damage to the vehicle that was towed. The vehicle was not taken to the dealer or an independent mechanic. The insurance company was not notified. The manufacturer was not notified of the failure. The failure mileage was 189,040.
Our driver told us that he lost steering. At 35 mph on a open highway (which is confirmed by our gps). He also has a clean driving record and has been driving box truck for decades with no incident. Once steering was lost the box truck to slam in into the barrier twice , than roll onto its side. There where no other cars involved in the accident and the truck is now totaled. There is so much damage done to the truck it is hard to pinpoint the failure point. The center link is broken and the tie rod end is snapped off. The truck only has 38,000 miles on it. The air bags weren't deployed and the driver had to be pulled out of the truck. The police confirmed the steering failure point on the police report. There was no warning of the failure. Until the accident.