2021-2023 Jeep/Dodge/Ram Wi-Fi Hotspot Inoperative TSB

Symptoms

Owners of certain 2021-2023 Jeep, Dodge, and Ram vehicles may encounter problems with their mobile Wi-Fi hotspot functionality. These issues can manifest as:

• "Mobile Wi-Fi inoperative upon start up."
• "Hotspot gives 'No Internet' connection message on phone when trying to connect to a device."

These symptoms indicate a potential software-related issue affecting the vehicle's radio and Wi-Fi capabilities.

Diagnosis and Trigger Conditions

The problems typically occur when attempting to use the vehicle's built-in mobile Wi-Fi hotspot. The system may fail to activate correctly upon vehicle startup or may connect to devices but report a lack of internet access. This issue, affecting the 2023 Jeep Wrangler manufacturer_communication, points to a specific software glitch.

Repair Procedure Summary

To address these Wi-Fi and hotspot issues, a Firmware Over The Air (FOTA) update is available for the vehicle's radio software. This update will transition the radio software version from Q339.3 to QR39.62. The update process is designed to be performed by the customer, following specific steps provided by the manufacturer.

Important Warnings

Note: The national launch for this FOTA update campaign was expected to begin on December 04, 2023. Owners should ensure their vehicle's software is up to date to prevent these connectivity problems.

Owner Action

If you are experiencing the described mobile Wi-Fi or hotspot issues in your 2021-2023 Jeep, Dodge, or Ram vehicle, including the 2023 Jeep Wrangler manufacturer_communication, you should ensure your vehicle's radio software is updated. This is typically an Over The Air (OTA) update that you can initiate through your vehicle's infotainment system. Refer to your owner's manual or contact your dealership for guidance on performing FOTA updates. The update will bring your radio software to version QR39.62 from Q339.3.

Source: NHTSA Manufacturer Communication 10248941.