CarProblems
Service Bulletin

2021-2023 Jeep/Dodge/Ram Wi-Fi Hotspot Inoperative TSB

If you own a 2021-2023 Jeep, Dodge, or Ram vehicle and are experiencing issues with your mobile Wi-Fi hotspot, such as it being inoperative or displaying a 'No Internet' message, a new radio software update (Q339.3 to QR39.62) is available to resolve these problems.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2023 Jeep Wrangler
2023 Jeep Wrangler — 2023 Jeep Wrangler manufacturer_communication
Editorial illustration generated for this article.
Mobile Wi-Fi inoperative upon start upHotspot gives 'No Internet' connection message on phone when trying to connect to a deviceRadio Over The Air UpdateQ339.3QR39.62NHTSA ID 10248941Jeep Wrangler Wi-Fi not workingDodge Charger hotspot no internetRam Wi-Fi connectivity problems2023 Jeep Wrangler manufacturer_communication

Also applies to

Jeep Cherokee
2021–2023
Jeep Compass
2021–2023
Jeep Gladiator
2021–2023
Jeep Grand Cherokee
2021
Jeep Renegade
2021–2023
Jeep Wrangler
2021–2022
▸ Show 7 more
Dodge Challenger
2021–2023
Dodge Charger
2021–2023
Ram 1500
2021
Ram 2500
2021
Ram 3500
2021
Ram 4500
2021
Ram 5500
2021

Symptoms

Owners of certain 2021-2023 Jeep, Dodge, and Ram vehicles may encounter problems with their mobile Wi-Fi hotspot functionality. These issues can manifest as:

  • "Mobile Wi-Fi inoperative upon start up."
  • "Hotspot gives 'No Internet' connection message on phone when trying to connect to a device."

These symptoms indicate a potential software-related issue affecting the vehicle's radio and Wi-Fi capabilities.

Diagnosis and Trigger Conditions

The problems typically occur when attempting to use the vehicle's built-in mobile Wi-Fi hotspot. The system may fail to activate correctly upon vehicle startup or may connect to devices but report a lack of internet access. This issue, affecting the 2023 Jeep Wrangler manufacturer_communication, points to a specific software glitch.

Repair Procedure Summary

To address these Wi-Fi and hotspot issues, a Firmware Over The Air (FOTA) update is available for the vehicle's radio software. This update will transition the radio software version from Q339.3 to QR39.62. The update process is designed to be performed by the customer, following specific steps provided by the manufacturer.

Important Warnings

Note: The national launch for this FOTA update campaign was expected to begin on December 04, 2023. Owners should ensure their vehicle's software is up to date to prevent these connectivity problems.

Owner Action

If you are experiencing the described mobile Wi-Fi or hotspot issues in your 2021-2023 Jeep, Dodge, or Ram vehicle, including the 2023 Jeep Wrangler manufacturer_communication, you should ensure your vehicle's radio software is updated. This is typically an Over The Air (OTA) update that you can initiate through your vehicle's infotainment system. Refer to your owner's manual or contact your dealership for guidance on performing FOTA updates. The update will bring your radio software to version QR39.62 from Q339.3.

Source: NHTSA Manufacturer Communication 10248941.

Frequently Asked Questions

What are the common Wi-Fi issues addressed by this software update?
This software update addresses issues where the mobile Wi-Fi is "inoperative upon start up" or the "Hotspot gives 'No Internet' connection message on phone when trying to connect to a device" in affected vehicles.
Which vehicles are affected by the mobile Wi-Fi hotspot problem?
This issue primarily affects 2021-2023 Jeep, Dodge, and Ram vehicles, including models like the Jeep Wrangler, Dodge Charger, and Ram 1500, among others. The specific manufacturer communication (NHTSA ID 10248941) details the full list of affected models and years.
How is the radio software updated to fix the Wi-Fi problem?
The fix involves a Firmware Over The Air (FOTA) update that upgrades the radio software from version Q339.3 to QR39.62. This update can typically be initiated by the vehicle owner through the infotainment system.
When did this software update become available?
The national launch for this FOTA update campaign was expected to begin on December 04, 2023.

What Jeep Wrangler owners report

Counted from the records in our database across 41 model years.

18,838
Owner complaints
104
Recalls
2,758
Service bulletins
572
Crashes reported
552
Fires reported
435
Injuries reported

The 2023 model year

378 complaints, the 20th most of 41 model years on file. Owners reported 11 crashes, 7 fires and 8 injuries for this year, which also has 16 recalls on file.

Electrical System and Equipment, the system this article covers, accounts for 3,711 of 18,838 complaints (20%), including 203 for 2023.

Complaints by model year

Model years with the most complaints for the Jeep Wrangler
2006730
20071,750
20081,904
2010686
2012836
20181,827
2019747
2021963
2023378
2024970

Most-reported systems

  1. Steering — 3,929
  2. Electrical System — 3,613
  3. Power Train — 2,470
  4. Engine — 2,406
  5. Fuel System — 2,015

Latest recalls for the 2023 model year

  • 26V363000 — Steering (Jun 2026) — Park outside
  • 25V741000 — Electrical System (Oct 2025) — Park outside
  • 25V710000 — Electrical System (Oct 2025)
All 2023 recalls →

Recent owner reports about electrical system and equipment

Upon starting vehicle, the instrumentation cluster has lost all power. There was a recall for this issue prior and jeep is stating that my vehicle was not part of the recall.

2023 Jeep Wrangler owner, Oct 2026

Aug 6 2026 turtle limp mode came on. Lost power. Sept 5,6 turtle mode came on. Slowed to a crawl with several cars behind me. Oct 3 turtle limp mode came on. Lost power thru intersection. Thankfully no oncoming traffic. Oct 4 turtle limp mode came on.

2023 Jeep Wrangler owner, Oct 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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