2023-2024 Honda CR-V Drip Mold Not Set/Loose Issue

American Honda Motor Co., Inc. (AHM) has issued a manufacturer communication regarding an ongoing investigation into certain 2023-2024 Honda CR-V vehicles. The focus of this inquiry is a specific customer complaint: the "drip mold not set, detaching or loose" condition. This proactive step by AHM aims to thoroughly understand the underlying cause of the issue before any repair attempts are made.

This communication, identified by NHTSA ID 10250727, highlights a "PRIORITY/ACTION REQUIRED" for Honda dealerships to identify and report vehicles that meet specific criteria. Owners of affected vehicles experiencing a Honda CR-V drip mold issue should be aware of this ongoing investigation.

What's Being Investigated

AHM is actively searching for 2023 and 2024 Honda CR-V models where owners have reported that the drip mold is either not properly set, detaching, or loose. The company's objective is to gather information and inspect these vehicles to determine the root cause of this condition. Understanding the cause is crucial for developing an effective and lasting solution.

Qualifying Conditions for Inspection

American Honda is specifically interested in 2023-2024 Honda CR-V vehicles that meet a precise set of conditions. If your vehicle exhibits the "drip mold not set, detaching or loose" condition, it must also satisfy the following requirements to qualify for AHM's inspection:

• The Vehicle Identification Number (VIN) must begin with '7FA'.
• The "drip mold not set, detaching or loose" condition must be visually confirmable. Dealerships are required to take both wide-angle and close-up photos as evidence.
• The vehicle must not have been involved in any prior collision.
• No previous repair attempts for this specific drip mold issue should have been made.

Important Warning for Owners

It is critical for owners to note that American Honda Motor Co., Inc. explicitly states: "AHM would like to inspect the vehicle before you attempt a repair of any kind." This means that if your 2023-2024 Honda CR-V is experiencing the "drip mold not set, detaching or loose" problem and meets the qualifying conditions, you should not try to fix it yourself or have an independent shop attempt repairs. The manufacturer wants to examine the vehicle in its as-is condition to properly diagnose the issue.

What Owners Should Do

If you own a 2023 or 2024 Honda CR-V and are experiencing the "drip mold not set, detaching or loose" condition, and your vehicle meets the qualifiers, you should contact your local authorized Honda dealership. The dealership's service personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST) to report your vehicle. They will need to provide specific information including the model year, model name, the issue description, your VIN, dealer number, your name, best phone number, and current mileage. This process ensures that your Honda CR-V drip mold issue can be properly documented and considered for the investigation.

Source: NHTSA ID 10250727