2023-2024 Honda CR-V Drip Mold Not Set/Loose Issue
American Honda Motor Co., Inc. is investigating 2023-2024 CR-V vehicles for complaints of the drip mold not set, detaching, or loose. This manufacturer communication outlines the criteria for inspection and how dealers should report affected vehicles.
Also applies to
- Honda CR-V
- 2024
American Honda Motor Co., Inc. (AHM) has issued a manufacturer communication regarding an ongoing investigation into certain 2023-2024 Honda CR-V vehicles. The focus of this inquiry is a specific customer complaint: the "drip mold not set, detaching or loose" condition. This proactive step by AHM aims to thoroughly understand the underlying cause of the issue before any repair attempts are made.
This communication, identified by NHTSA ID 10250727, highlights a "PRIORITY/ACTION REQUIRED" for Honda dealerships to identify and report vehicles that meet specific criteria. Owners of affected vehicles experiencing a Honda CR-V drip mold issue should be aware of this ongoing investigation.
What's Being Investigated
AHM is actively searching for 2023 and 2024 Honda CR-V models where owners have reported that the drip mold is either not properly set, detaching, or loose. The company's objective is to gather information and inspect these vehicles to determine the root cause of this condition. Understanding the cause is crucial for developing an effective and lasting solution.
Qualifying Conditions for Inspection
American Honda is specifically interested in 2023-2024 Honda CR-V vehicles that meet a precise set of conditions. If your vehicle exhibits the "drip mold not set, detaching or loose" condition, it must also satisfy the following requirements to qualify for AHM's inspection:
- The Vehicle Identification Number (VIN) must begin with '7FA'.
- The "drip mold not set, detaching or loose" condition must be visually confirmable. Dealerships are required to take both wide-angle and close-up photos as evidence.
- The vehicle must not have been involved in any prior collision.
- No previous repair attempts for this specific drip mold issue should have been made.
Important Warning for Owners
It is critical for owners to note that American Honda Motor Co., Inc. explicitly states: "AHM would like to inspect the vehicle before you attempt a repair of any kind." This means that if your 2023-2024 Honda CR-V is experiencing the "drip mold not set, detaching or loose" problem and meets the qualifying conditions, you should not try to fix it yourself or have an independent shop attempt repairs. The manufacturer wants to examine the vehicle in its as-is condition to properly diagnose the issue.
What Owners Should Do
If you own a 2023 or 2024 Honda CR-V and are experiencing the "drip mold not set, detaching or loose" condition, and your vehicle meets the qualifiers, you should contact your local authorized Honda dealership. The dealership's service personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST) to report your vehicle. They will need to provide specific information including the model year, model name, the issue description, your VIN, dealer number, your name, best phone number, and current mileage. This process ensures that your Honda CR-V drip mold issue can be properly documented and considered for the investigation.
Source: NHTSA ID 10250727
Frequently Asked Questions
- What is the 'drip mold not set, detaching or loose' issue on Honda CR-V vehicles?
- The 'drip mold not set, detaching or loose' issue refers to the condition where the drip molding on certain 2023-2024 Honda CR-V models is not properly seated, is coming off, or is loose. American Honda Motor Co., Inc. is currently investigating the root cause of this problem.
- Which Honda CR-V models are affected by the drip mold issue?
- This investigation primarily concerns 2023 and 2024 Honda CR-V models.
- What should I do if my 2023-2024 Honda CR-V has a loose drip mold?
- If your 2023-2024 Honda CR-V exhibits the 'drip mold not set, detaching or loose' condition and meets the qualifying criteria (VIN starts with 7FA, no prior collision, no previous repair attempts for this issue), you should contact your authorized Honda dealership. American Honda Motor Co., Inc. wants to inspect these vehicles before any repair attempts are made.
- Is there a specific VIN requirement for this investigation?
- Yes, American Honda Motor Co., Inc. is specifically interested in 2023-2024 Honda CR-V vehicles whose VIN starts with '7FA' and show visual confirmation of the 'drip mold not set, detaching or loose' condition.
What Honda CR-V owners report
Counted from the records in our database across 30 model years.
- 16,579
- Owner complaints
- 75
- Recalls
- 1,403
- Service bulletins
- 854
- Crashes reported
- 183
- Fires reported
- 689
- Injuries reported
The 2023 model year
633 complaints, the 7th most of 30 model years on file. Owners reported 22 crashes, 2 fires and 22 injuries for this year, which also has 8 recalls on file.
Structure, the system this article covers, accounts for 680 of 16,579 complaints (4%), including 23 for 2023.
Complaints by model year
| 2002 | 515 | |
|---|---|---|
| 2007 | 887 | |
| 2008 | 963 | |
| 2011 | 554 | |
| 2014 | 587 | |
| 2015 | 673 | |
| 2017 | 1,779 | |
| 2018 | 2,163 | |
| 2019 | 1,107 | |
| 2023 | 633 |
Most-reported systems
- Electrical System — 2,593
- Air Bags — 2,404
- Engine — 2,379
- Steering — 1,901
- Forward Collision Avoidance — 1,423
Latest recalls for the 2023 model year
- 26V663000 — Tires (Oct 2026)
- 26V366000 — Tires (Jun 2026)
- 24V763000 — Fuel System, Gasoline (Oct 2024)
Recent owner reports about structure
The inner framework for the hood completely detached from the hood itself and very violently and aggressively shakes when the car is being driven on the highway or when it’s windy outside.
Read owner complaints →The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle suddenly started to shudder abnormally. No warning light was illuminated.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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