2021-2023 Audi e-tron Charging Flap Actuator Failure TSB

Audi has released Technical Service Bulletin (TSB) 2080912/1 to address a common issue where the charging flap on certain e-tron models fails to open or close properly. This TSB, released on February 12, 2026, provides guidance for diagnosing and repairing the problem, which is typically caused by a broken actuator.

Symptoms

Owners of affected 2021-2023 Audi e-tron vehicles may notice that the charging flap cannot be opened or closed. In some cases, the charging flap might be movable manually without resistance, indicating a mechanical failure of the internal actuator. If you experience an Audi e-tron charging flap malfunction, it's important to have it inspected.

Technical Background

The root cause of the charging flap malfunction is often a broken actuator. This breakage can occur due to improper forces applied to the charging flap while it is in operation. The TSB highlights that the flap actuator is a critical component for the proper function of the high-voltage charging flap lock (F496/F497).

Repair Procedure Summary

To resolve the issue, technicians are instructed to replace the actuator for the high-voltage charging flap lock. This repair should be performed according to the detailed instructions found in the Workshop Manual under the 'Body / General body repairs, exterior / Rep. gr. 55 - Hoods, Lids, Cab, Central locking / High-voltage charging flap unit' section. The process involves removing the old, broken actuator and installing a new one to restore proper charging flap functionality. The TSB also references a video demonstrating the concern, which can be viewed via a QR code or specific URL provided in the document.

Required Parts

The following parts are specified for the repair:

• 4KE861203: Actuator for high-voltage charging flap lock, left-side (Quantity: 1)
• 4KE861204: Actuator for high-voltage charging flap lock, right-side (Quantity: 1)

Owner Action

If your 2021-2023 Audi e-tron is experiencing an Audi e-tron charging flap issue, where it won't open or close, you should schedule an appointment with an authorized Audi service center. While the TSB provides repair instructions, it also notes that if the vehicle is outside of warranty, the bulletin is for informational purposes only, implying potential out-of-pocket costs. Warranty claims are processed under Service Number 5537 and Damage Code 0015, with labor operations 5544 5599 (120 TU) for one control motor or 5544 5699 (210 TU) for two control motors.

Source: NHTSA ID: 11029415