2022-2026 Audi Safety Related Incident Reporting TSB

Audi Technical Service Bulletin (TSB) 2052680/5, titled "00 Additional Reporting Requirements - Safety Related Inquiry," outlines the mandatory procedures for technicians to report specific safety-related incidents. This TSB applies to a wide range of 2022-2026 Audi vehicles, including the Audi e-tron, ensuring that potential safety risks are identified and investigated early.

Symptoms Requiring Reporting

This TSB mandates reporting for several critical scenarios that indicate a potential safety issue or incident. These are not typical vehicle malfunctions but rather events that require immediate attention from Audi.

Technicians must report incidents involving:

• Airbag or seatbelt deployment, whether they deployed as expected or not.
• Any general accident involving the vehicle.
• Vehicle fire or overheat damage.
• Accidents resulting in personal injury or property damage where the customer intends to pursue legal action against the manufacturer.
• Accident damage where the customer threatens to involve the media.
• "Near miss accidents" where workshop personnel suspect a system fault.
• Non-typical defects that increase safety risk in traffic or during an accident.
• Vehicle fire damage with open flames, smoldering, or overheating fires.
• Any instance of airbag/belt tensioner deployment/non-deployment that the customer considers faulty or for which compensation is claimed.

These conditions trigger the requirement for an Audi e-tron safety inquiry reporting process.

Diagnosis / Trigger Conditions

The primary trigger for this TSB is the occurrence of any of the safety-related incidents listed above. Audi of America, as the importer, is responsible for monitoring vehicles and parts in the market to identify safety risks early. Therefore, comprehensive reporting is crucial.

When any of these incidents occur, technicians are required to initiate an Audi e-tron safety inquiry reporting process. This ensures that Audi can investigate the incident thoroughly and prepare for any necessary actions or publications.

Reporting Procedure Summary

When a safety-related incident occurs, technicians must report it through the Audi Technical Assistance Center (TAC) system. This involves creating a WEB ticket, which directs the case to an investigation team.

Here are the key steps for the reporting procedure:

1. Create a WEB Ticket: All allegations or incidents must be reported by creating a WEB ticket in the Audi Technical Assistance Center (TAC) system.
2. Select Concern Type: In the 'Concern Type' field, technicians must specifically select "Safety Related Inquiry per TSB 2052680" (as shown in Figure 2 of the original bulletin).
3. Contact Options: Technicians can choose to call immediately or wait for a web response (up to 2 business hours).
4. Documentation: Detailed documentation is critical. This includes attaching photos of the overall vehicle damage from all sides, close-up images of damaged components, and front airbag deployment photos if applicable (as illustrated in Figure 3 of the original bulletin).
5. Detailed Description: Provide a precise description of the customer's allegation or incident, including any demands against the manufacturer. Utilize online functions for attachments and diagnosis protocols.
6. Timely Action: If the WEB ticket does not receive a response within two hours, technicians should proceed with repairing the vehicle as needed. In such cases, it is essential to update the case with precise details of the exact repair performed before closing the case.
7. Parts Handling: Damaged parts must be retained for laboratory tests. These parts should be kept together as a package and not separated. A shipping request for these parts will be made through the Warranty Parts Portal, potentially before a claim is filed, to facilitate immediate analysis.

Important Notes for Owners

While this TSB primarily outlines procedures for Audi technicians, it's important for owners of 2022-2026 Audi vehicles to be aware of these requirements. If your vehicle is involved in an accident or experiences a safety-related issue, the dealership will follow these guidelines to report the incident to Audi.

This TSB is for informational purposes and does not apply to any Audi Warranty. Owners should ensure that any incidents are thoroughly documented, as this information will be crucial for the Audi e-tron safety inquiry reporting process.