2023-2024 Audi Virtual Cockpit Flickering Lines TSB

Owners of certain 2023-2024 Audi models may notice an issue where the virtual cockpit display exhibits Audi virtual cockpit flickering lines. This problem manifests as visible horizontal, vertical, or diagonal lines that flicker across the screen, impacting the clarity and functionality of the digital instrument cluster.

This condition is addressed by Audi Technical Service Bulletin (TSB) 2072065/1, issued on November 20, 2023. The TSB identifies the root cause as a hardware defect within the Audi virtual cockpit unit.

Symptoms

Customers report seeing distinct flickering lines on their Audi virtual cockpit display. These lines can appear in various orientations, including:

• "flickering horizontal lines"
• "flickering vertical lines"
• "flickering diagonal lines"

These visual disturbances can make it difficult to read critical vehicle information, such as speed, RPM, navigation, or warning indicators.

Technical Background

Audi has determined that the Audi virtual cockpit flickering lines are due to a hardware issue within the instrument cluster. This is not a software glitch but rather a physical defect in the display unit itself. Audi states that optimized hardware has been implemented in later production to prevent this issue in newer vehicles.

Diagnosis

Diagnosing the flickering lines issue primarily involves visual confirmation of the symptom. Technicians will verify the presence of the "flickering horizontal, vertical or diagonal lines" on the virtual cockpit display. As part of the diagnostic process, the production date of the instrument cluster (diagnostic address 17 >> Identification >> Production date) should be documented using the ODIS system.

Repair Procedure Summary

The recommended repair for Audi virtual cockpit flickering lines involves replacing the affected instrument cluster. The process, as outlined in the TSB, includes the following steps:

1. Document Production Date: Using the ODIS diagnostic system, technicians must access diagnostic address 17, then navigate to Identification, and record the production date of the instrument cluster. This information is crucial for warranty claim documentation.
2. Instrument Cluster Replacement: The Audi Virtual Cockpit -J285- unit, which is the instrument cluster, must be removed and replaced. This procedure should be performed according to the detailed instructions provided in the ELSA repair manual.

No specific part numbers for the replacement cluster are listed in the TSB, as these are subject to change. Technicians are advised to consult their Parts Department and ETKA for the latest information and parts bulletins.

Warranty Information

This repair is generally covered under Audi's warranty programs, provided the vehicle meets specific criteria:

• Standard Warranty: Claims are typically covered for vehicles up to 48 months or 50,000 miles, whichever comes first (Claim Type 110).
• Certified Pre-Owned (CPO) Warranty: For CPO vehicles, coverage falls under Claim Type G10, requiring owner verification.

Important Note for Owners: If your vehicle is outside of any applicable warranty coverage, this Technical Service Bulletin is informational only. This means Audi will not cover the cost of the repair, and owners will be responsible for expenses related to diagnosing and replacing the instrument cluster. The Service Number for this bulletin is 9025, with Damage Code 0040. Labor operations for removing and installing/replacing the instrument cluster are 9025 19xx and 9025 55xx.

What Owners Should Know

If you are experiencing Audi virtual cockpit flickering lines, it is important to contact your authorized Audi dealership. They can diagnose the issue and determine if your vehicle is covered under warranty for the instrument cluster replacement. Be aware that if your vehicle is out of warranty, the repair will be at your own expense.

Additional Information

All part and service references mentioned in TSB 2072065/1 are subject to change. Always confirm the latest information with your Audi Parts Department and consult the Repair Manual for any specific fasteners, bolts, or screws that require replacement during the repair process.

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Source: NHTSA ID 10246158