2022-2023 Audi Virtual Cockpit Semi-Circular Marks TSB

Symptoms

Owners may observe "semi-circular marks on the edges of the display glass" of their Audi virtual cockpit. These marks can appear as "Circular spots along the top and bottom of display," "Circular spots in the trip odometer," or "Circular spots in the odometer," as illustrated in the technical document.

Technical Background and Production Solution

This issue stems from a hardware defect within the instrument cluster. Audi has since optimized the manufacturing process for the instrument cluster display screen to prevent this problem in newer units.

Important Warnings for Owners and Technicians

Audi has provided specific instructions regarding this issue:

• Production Date Cut-off: Hardware improvements were implemented in instrument clusters manufactured on or after January 1, 2023. This date refers to the cluster's production date, not the vehicle's.
• Warranty Claiming: If an instrument cluster has a production date after January 1, 2023, and exhibits the semi-circular marks, technicians are instructed NOT to reference TSB 2070020/1 in the claim notes and NOT to claim the TSB. While the cluster may still need replacement, it should be repaired using the standard repair process, implying it's not covered under this specific bulletin.
• Replacement Parts: If a replacement instrument cluster is received with a production date before January 1, 2023, it is still acceptable for use.

Diagnosis

To diagnose the issue and determine the appropriate repair path, technicians must read out the production date of the instrument cluster using the ODIS diagnostic system. This can be done by navigating through OBD → Address: 0017 Instrument cluster → Identification: → Production date.

If the instrument cluster's production date is before January 1, 2023, and the "Audi virtual cockpit semi-circular marks" are present, the TSB applies.

Repair Procedure Summary

If the instrument cluster's production date is before January 1, 2023, the repair involves replacing the instrument cluster. Technicians should document this TSB in the claim notes. For claims involving clusters with a production date after January 1, 2023, a photo of the display and the part production label should be attached to DOC-IT.

Required Parts and Tools

Technicians will need the following for this repair:

• Instrument Cluster: Quantity 01 (Part number to be determined via ETKA).
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (Part numbers to be determined via ETKA/ELSA).
• Diagnostic Tools: VAS 6160/VAS 6150 (VAS tester with the current version of ODIS, Windows 10).

Warranty Information

This repair may be covered under warranty, subject to specific conditions:

• Standard Warranty: Up to 48 months or 50,000 miles.
• Certified Pre-Owned (CPO) Vehicles: Covered under G10, requiring owner verification.
• Out-of-Warranty Vehicles: If the vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only.

The service number for this operation is 9025, and the damage code is 0040. Labor operations for removing and installing/replacing the dash panel insert are identified by 9025 XXXX, with associated operations detailed in the Service Repair Time (SRT) guide. Diagnostic time allowances include 10 TU for self-diagnosis (read out event memory, 0129 0050) and up to 100 TU for Guided Fault Finding (GFF, 0150 0000). Road tests before and after service have no allowance.